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    Sarabella Flower Shoppe

    3.8 (16 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    Edit: I initially had high hopes for this florist, as SaraBella's communication initially seemed promising, and I shared multiple examples and details of what I envisioned for the arrangement. However, my experience as a customer left much to be desired. First, I want to address the florist's response to my initial review. My feedback was never meant to be personal. It was simply my honest experience as a paying customer. A professional business should not take reviews personally, but instead use them as opportunities to improve. Arguing with a customer and engaging in a personal dispute is unprofessional and does not reflect well on the business. It is always better to work toward a resolution than to dismiss the customer's concerns outright. That said, I had several frustrations with my order: 1. I asked multiple times for clarification on pricing and how to best pay for the arrangement, but I did not receive clear responses. This made it challenging to confirm details and left room for miscommunication. 2. I explicitly requested peonies. Despite this, roses were included in the arrangement without my approval, which was disappointing and not reflective of the agreed-upon design. 3. Some flowers in the arrangement showed visible signs of aging, as evidenced by the photos I shared. While I understand variations in flowers, the aging petals and bruised spots go beyond natural characteristics. 4. I requested to cancel the order before delivery but was ignored. When I brought up my concerns after receiving the arrangement, instead of offering a partial refund or credit, I was met with defensiveness and dismissal. I stand by my feedback, as this was my genuine experience. While I respect the effort and artistry that goes into floral arrangements, professionalism also means listening to customers and addressing their concerns fairly. My review was not "vindictive," as the florist claimed, but a reflection of the product and service I received. I hope this feedback is taken as an opportunity for improvement. I understand that every business has challenges, but the hallmark of a great business is its ability to listen to customers and resolve issues without making them feel dismissed or wrong for sharing their concerns. I strongly encourage future customers to ensure their expectations and the florist's offerings are aligned before placing an order. ______________________________________________________ I was really excited to work with this florist and had high expectations based on the examples I provided and the conversations we had. However, the final arrangement did not reflect what I was promised. I asked for a specific peony design, and the florist assured me they had all the flowers needed to replicate it. I even listed the flowers I liked and shared reference photos in case they did not have peonies. Despite this, the arrangement I received included roses (which I strongly dislike) and only four peonies--unacceptable for the $100+ price tag. For comparison, another local shop sells an arrangement with 16 peonies for $135 which is $8.43/peony compared to SaraBella's $25/peony. For the price tag, I would expect only fresh flowers, but some of the flowers I received showed visible signs of aging. When I attempted to resolve the issue, the florist refused to offer a partial refund or credit, even though the arrangement didn't meet the agreed-upon design. They also delivered the flowers after I had requested to cancel the order. I deeply regret not going to another florist who could have delivered a beautiful arrangement for a fair price.

    Amanda P.

    Here is another reason why Sarabella is the place to go for any floral arrangement. We have been here many times and she always creates beautiful displays of all types of flowers and plants. Whether you need something for a specific date or if you just pop on in, she will make something for you that is truly one of a kind. We have used SaraBella before and we will continue to support her lovely flower shoppe.

    Beautiful custom arrangements

    Sara makes such beautiful arrangements. We love this local gem for all of our special occasions. Close to downtown Orinda, this shop is convenient and adorable. Highly recommended for holidays and events!

    Tyler B.

    Sarabella did a wonderful job putting together flowers for Valentine's day. My wife loves them!! I will definitely be coming back!

    Inside the flower shop
    courtney k.

    Sara is really an artist and makes beautiful floral creations. Her skills are above average and the bouquets aren't like all the rest. She uses flowers and accents that most don't think to use. I love having the bouquet she made me on my dining table and will use her services again next time I need a special gift for someone.

    Beautiful Flower arrangement

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    4 years ago

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    3 days ago

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    Sara S.

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    1 year ago

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    Sara S.

    Thank you so much for your nice comment. We are happy to help

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    2 years ago

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    4 years ago

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    Ask the Community - Sarabella Flower Shoppe

    Review Highlights - Sarabella Flower Shoppe

    Sara is really an artist and makes beautiful floral creations.

    Mentioned in 3 reviews

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    Sarabella Flower Shoppe - florists - Updated July 2026

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