I was previously a patient of a doctor who left this practice. I was disappointed that my doctor…read morewas no longer available, but after one apt with Florentina I was convinced I had found my new primary care practitioner. She is easy to talk to, a good listener, down to earth, has good bedside manner, performed a thorough assessment and provided good information.

I love Florentina Duke. I am a nurse myself, I will not go anywhere else for my health concerns…read more She is knowledgable, current, patient, and understanding. I love the office staff. Do not believe any negative comments about this office, check it out for yourself. You won't be diappointed.

Not sure why the previous review is marked unreliable. I thought Christine was a great clinician…read moreand I am glad I can decide for myself if I want to go to her. It should be knowledge given out--is Balfour Derm afraid of something?

From the owner: Welcome to Balfour Dermatology & Day Spa, Inc. Serving…read moreContra Costa county and the Brentwood area since 1999. We are a full service dermatology practice offering a wide variety of skin care services and specialize in the detection and cure of skin cancer. We're proud our Mohs surgery center offers the latest advancement in skin cancer treatment, while providing patients better cure rates. With early detection and annual skin checks, our patients can confidently look to the future. The general dermatology units provide the latest techniques in diagnosing and treating numerous skin conditions and the skin experts offer a wide variety of cosmetic procedures. We offer Botox, Restylane, Juvederm, Photofacials, Laser Vein Reductions, Laser Hair Removal, MicrodermAbrasion & Chemical Peels. Our state-of-the-art light treatment for psoriasis giving patients alternatives to steroid treatment and our laser center uses the latest technology for medical and cosmetic procedures. We provide exceptional care and healing for a wide variety of wounds from trauma to diabetic lesions; as well as, many cosmetic procedures. We also offer a wide range of skin care products that can be purchased through our on-line store or at the Brentwood office. Product lines include Skin Medica, Obagi, Kinesys, and Latisse. Call a dermatologist to answer your skin question or click on Contact Us to request an appointment.

Completely taken back by the lack of empathy from this provider. My child was out of his current…read moremedication that he has taken since the third grade clearly stated in his records. This doctor denied refilling this prescription until an appointment was scheduled. However, the next availability isn't until August 8. My son requires this, I can't believe that a doctor would do this to a child! I highly recommend Dr. Sandy Zürich, but this doctor stay far away from

Worst doctor I've ever had…read more Dr. (and I use that as loosely as possible) Fatima literally stopped taking care of me when I felt the sickest I felt in my entire life. I now have to have surgery and I don't think my condition would be as bad as it is had she done her job. Any one feel free to contact me if you've experienced anything similar.

This is why I am giving a 3-star rating. The doctors I have seen are very nice especially Marc…read moreMunoz, but the experience I went through today 3.24.26 with staff at the front desk was very disappointing. I've been a patient here since 2017 and have always been on time, so this experience was very disappointing. I arrived slightly late today due to unexpected construction and heavy traffic, which I explained and apologized for immediately. The receptionist told me they are now "strict" about lateness, something I had never been informed about before. Instead of checking with the doctor directly, she chose to email and made me wait about 30 minutes while saying she was waiting for a response. During that time, she made no effort to follow up in person, even though there were multiple staff members and it wasn't busy initially. Meanwhile, she continued checking in other patients. After making me wait, I was told the doctor could not see me because he was behind. This situation feels poorly handled and frustrating, especially since my delay was unavoidable and I made every effort to arrive on time.

I left a poor review based on tbe 1 hour wait time with hang up while trying to make an…read moreappointment. The response was, call our iffice to discuss. I called and was told I was 27th in line.WHAT!!!!

They're open for business. They're taking some patients for some appointments. My mom comes here…read morefor her appointment. She came for an annual check-up. It took quite awhile. I waited in the car. Due to it being pandemic, I did not want to be inside. However, you are allowed to wait inside if you like. They are practicing social distancing chairs six feet apart, staff wearing masks and gloves, hand sanitizer is available and they're taking temperature at the front. I had to use the restroom and let let me in. Thank goodness. The staff were nice. The Facilty looked really clean.

I'm new to this health coverage, I'm grateful to be covered however I'm not impressed with the…read morelevel of care and concern I have received from Dr.Cruz. Had phone appointment with her, she never called. I rescheduled, was able to get spot same day, she called for this spot. During the spot I'm trying to let her know about my medical history seeing as I have 2 major health issues she seemed bothered and didn't seems to hear what I was saying. I asked for a letter for my boyfriends Union saying I have medical conditions that put me in high risk for covid-18. Boyfriend took leave from work anyway. I called about the letter because it's been a week and nothing in my chart about it. I also asked if she would like my medical chart from kaiser, I have been with them 28 years she said no we will start from scratch... like hell we will! Disappointed

The experience in with the Immunologist in Walnut Creek office was great!…read more But I'm sorry to say I had to leave this medical group because my PCP in Antioch was bad at communicating, frequently cutting me off mid-sentence and brushing me off when I try explaining why I didn't want certain tests or medications ...basically treating me as if I don't know anything. Who needs this in one's senior years?

It took weeks before I got a hold of someone to get a consultation. I finally got my 10-15 call…read morewith the doctor and later received a $400 bill. After that, they never called back to schedule treatment! It's been months! I'm starting to believe this place makes money by charging $400 for 10-15 minute consults and that's it! Don't waste your time with this nonsense. This place seriously needs to be investigated for fraud.

I'd been sick for a week and started coughing up blood, so I went to urgent care and I'm so glad I…read moredid. The front desk staff greeted me right away, and the nurse, Raya, was incredibly kind and patient. She really took the time to listen. The doctor ordered a chest X‑ray and nasal swabs, explained everything clearly, and sent me home with a solid treatment plan. Everyone I interacted with was caring and professional. Excellent urgent care experience. A+ service.

I went to urgent care yesterday. My shoulder is super painful, I can't lean my head back with out…read morecrying. I had to hold my arm in order to avoid moving the shoulder. I was given some lidocaine shots in my muscles some muscle relaxers and they said they "don't give pain killers". If you have pain do not visit them at all. They will not help you. I'm a long term patient at Sutter. Never taking narcotics before from them. I see my pcp a few times a year with a long history with them. I was still not trusted. The doctor that helped me was kind and thoughtful, but would not support pain management. I was open to going to the hospital for observation and this was refused as well. I will be seeking a different pcp and care team. Knowing if I am ever in need I will not be helped.

Love all the staff here!!! They're always very helpful with answering all my questions & concerns…read more I feel 100% comfortable walking through these doors knowing my goals will be met & I'll have supportive staff to back me up!!! The receptionist is awesome & the NP even better

Love this place! So fast and efficient! Great motivating staff and in multiple locations!read more

The MA (INDIA or Inding, sorry I hope i got the name right) was informative and answered all of my…read morequestions. I felt safe, comfortable expressing my concerns and made my experiences comfortablethat put me at ease. Most clinics makes me nervous and anxious but she made my day by making me feel relieved and safe by letting me express all my concerns. Thank you best medical assistant I ever met.

I would highly recommend planned parenthood to anyone seeking low cost or free reproductive care!!…read moreEveryone is so nice here! I am trans nonbinary and began my HRT journey with them just a couple of months ago because I feel the most comfortable at this office rather than my PCP. I go to this location for in person but my telehealth appointments have been wonderful too. I have always felt listened to and respected which is rare to find in healthcare as a trans person. I also have anxiety and dread anything having to do with medical offices but I end up leaving my appointments relieved because of my good experience.