The sales person (Megan) lied to me. She looked right at me and told me that the share tire was there. The next day I looked for it and there wasn't one, nor jack. So they put them in the car said I could get a detail and a gas fill up for free. A few months later I had a flat tire on the highway near Miami. A piece of the jack was missing! When I went back to Sarasota Toyota, they did give me the missing piece. No detail and no gas fill up! read more

The worst service. None knows what they are doing. The manager is so rude and disrespecful

Alexis Melnichenko was our saleswoman as we navigated a difficult situation. We had to purchase a car and also relinquish an old one. Alexis was professional, courteous and she listened to our concerns. She spent literally the entire afternoon with us. She drove the car we selected with us, she showed us the bells and whistles and she walked us through the purchasing process. She has energy, wit and wisdom. She was not aggressive or distracted. She was focused and knew her trade. I have been a manager, a director and a CEO of a company and I recognise talent when I see it. That is what I saw in Alexis. I praised her to the floor supervisor and the store manager and hope that this review will be recognized as well. Thank you. read more

I went to get an oil change at this Toyota dealer and people from a company called At Home Auto Glass were stopping cars waiting for service, telling the drivers that their windshields were cracked. Most probably, this Toyota dealer is getting a kickback on the sales of this auto glass company. When I asked service people working the cash registers, they all agreed that the glass sales people were fraudulently reporting damaged windshields when there was no evidence of damage. They all agreed that the higher ups in the dealership should never have allowed this type of dishonest practice to occur. It's one thing if a customer requests their service by telephone in person or at their repair shop, but another thing when, like vultures, they sideline people waiting for service at the dealership and make false claims of windshield damage. When this happens, I begin to question whether the dealership is reliable in its pricing of other repairs. read more

i bought my Avalon from this dealership in 2015. Every time I bring the car in for service a service person comes out and tries to sell me extra services like: flush out the brake fluid (159.99) ... not necessary unless your car is sitting for a really long time, or your gaskets need changing ($1800) . or your air ducts to your cabin filter should be flushed. etc. etc. I would advise everyone to double check their recommendations with a private mechanic. They make everything sound urgent so that you don't have time to double check. It seems the service representatives get a commission on extra work. Older people and women are an especially good target. On a positive note, the appointment process is good and the work itself is done adequately. read more

TOYOTA OF SARASOTA -- DON'T GO THERE! I just got back from Sarasota Toyota. I brought in my 2009 Venza for a stuck rear hatch (someone at the car wash jammed it closed). I was unable to open it via the remote or manually. I told them that this happened one time before and another local Toyota dealer was able to reprogram the remote and it worked fine. The service advisor (and I use the term loosely) came out and gave me an estimate of $905 for new motors for the rear hatch. I told him no, that I would find someone else to fix it. I asked him if I could access the back manually and he very rudely told me he didn't know. He then got the car and put it out front. I then went to the car and opened the hatch manually. When I got in the car and pressed the remote button, it worked perfectly (without new motors!). I'm glad I didn't believe his bull$hit. They were definitely trying to rip me off. read more

The only person that has been nice at this Toyota location is the receptionist. Unfortunately once you got past her everyone there was nasty. The woman that works at the service desk who I dealt with was unkind. I have called four times before finally receiving a callback. A manager is still supposed to be returning my call. Still have not received that! I am not sure why they think that they can treat people this way. It's very sad that they run a business in this manner. If you have an option to go to any other service location I would highly suggest it. Unless you enjoy being treated poorly. read more

Went to look at a truck for sale here. They sat me down at a table and went over what I was looking for which took 20 minutes. I repeatedly explained the exact used truck I was there to look at. They told me I didn't want that truck. Then told me it was auctioned off. Then told me they couldn't sell it. I was there to look at a $3,500 truck. They kept pushing me to purchase a new truck for $65,000 with a car payment. I went to leave and the salesman begged me to look at a truck they had selected for me. They bring out a Jeep Compass. Not a truck. A Jeep Compass without a tow hitch. I laughed and was walking to my car to leave and the salesman begged me to go listen to the sales pitch one more time from his sales manager and then I would be ALLOWED to leave the dealership. If I didn't he would be reprimanded and possibly fired. I felt bad for the guy even though I knew he could be lying and went to shake the sales manager's hand before I left and got another 25 minute sales pitch on a brand new truck. Never knew for sure if the used truck I went there to look at was ever there in the first place. I will never be back after feeling trapped for an hour. read more