I wanted to like these guys. Bought a $1000 pistol from them about 4 years ago. Every time I've…read morebeen back the experience has been negative. Dismissive attitude, not helpful. Not even clear communication. I'm selling my current weapon and plan to buy another. But it won't be here.

Big shoutout to Craig with 5 star service!…read more During the current climate of the economy it is very difficult to find Glock or Smith and Wesson's. After searching around I came across Upstate Guns and found a G34G5MOS with an honest price. Having never ordered a firearm only (you still need it to go to a licensed dealer) I contacted Upstate. All my questions were answered ASAP and in Florida we don't have magazine capacity limits so they said they'll send the glock with the normal to me capacity. After placing the order and providing the FFL info Craig followed up with my tracking # same day! Amazing service

Matt and Jordan are great prices are significantly below neighboring stores. The selection of guns…read moreand ammo is awesome. Was greeted as soon as I entered the door respectfully traded in a firearm for a new one and was very happy with my experience will be returning. They have gained a new customer

I purchased my first rifle here. Single mom who wanted some added protection. I walked in there a…read morelittle clueless. I told the guy how much I wanted to spend and he showed me the best options. He was patient, very nice and went through everything very thoroughly. He picked such a good one when I was at the register some guy offered to buy it off me for more than I was paying

Excellent experience. Strongly recommended. Totally helpful, knowledgeable service.read more

I never purchased anything like this online before but Bob made it a easy experience. Bob is…read moreknowledgeable and very helpful. I have FFl's closer to my house but I chose to go to Firefly based on the reviews. So if you are a first time buyer online like me Bob is the guy to go see.

they are the best very helpful when you need help they are right there very very nice staff and…read morethey can answer all your questions. they are the best

I've gone to this range before and not had this issue but the man watching the range was a complete…read moreprick. Neither my brother or I have any real experience with guns and the man decided that if we didn't understand how the gun works the first time that we were absolutely incompetent. There was nobody else at the range except for us. The man could have took the extra few minutes to teach us how it's done instead of pushing us aside and telling us he doesn't want us to hurt ourselves and micromanaged us. At the end he decided that he was funny and made a comment "If there's ever a revolution, call in sick cause you can't load for shit." Thanks, first time... There's plenty of gun ranges around here. Try somewhere else instead of having to deal with this condescending guy

Dons a great person very friendly and knows guns, all guns . He is the real deal when you walk in …read more You'll stay longer than you thought you would because of the wealth of knowledge this man holds.

I called the other day regarding a new rifle they acquired. I asked if they did trades. I was told…read more"no" by someone named Don. Then, I asked if they buy M1 Garands...the same Don said "we are not buying those right now." I've never known a gun shop to turn down an M1 Garand so either they are not doing enough business or this Don guy has no idea what he is doing? Or, perhaps a little of both. I decided to stop in today just to see what the shop was all about. It is very small with limited firearms. The downside, they have all their long guns locked behind the counter and you have to ask to see them. I wasn't impressed! Needless to say, based on the response I received from Don and the lack of firearms they carry, I will not be returning to this store. There are MANY better options in the capital district.

I needed some plaque bases for some models I am building for competition, including a few in a…read morecouple of larger sizes. After talking with Tom on the phone, he invited me to stop by the shop in Cohoes (right next to the train tracks) and take a look. Wow, what a cool place. On the walls everywhere are plaques, awards, trophy cases, and lots of other things you can customize. Include a gem-encrusted belt that looked like it belonged in the WWF but which he assured me was popular with fantasy football leagues! We flipped through a catalog and compared dimensions and came up with some options that would work. Still, Tom was friendly and patient as we went page by page. I was told orders only take a couple of days to process and arrive. Yay! Note: if you need a custom size made, they don't do that. They purchase everything and bring it in, so custom woodwork plaques in custom finishes are not available here.

The organization I work for provided custom branded materials, bags, mugs shirts, coats etc. though…read moreAwards by Walsh back in August 2023. I placed an order for a travel mug, and a polo shirt. I received an order confirmation email immediately. two weeks later 08/28/23, I emailed Awards by Walsh asking for a status update. They emailed back saying the order will be shipped the next week. That never happened. After several emails and calls with no response or call backs, I demanded my money back calling them a scam and a fraud. They finally emailed back with the shipping label and tracking number on 10/12/23. They claimed the mugs were on back order but will be in the next week. it is now 11/16/23 still no mug, and no communication or replies to my emails. This companies website states fast service, fast shipping and fast/professional communication This is a straight up lie. They do not initiate any communication they do not provide tracking numbers unless requested, even though their website says they send them immediately. This company is a joke and a scam. They deserve negative 5 stares. I have never dealt with a company or service like this that wasn't a scam. If this company is legit, their business practice mirrors a fraudulent company. Do not do business with them. I never will again, besides they are way over priced.

I work with them a lot and every time i am always happy with the work and the customer service that…read morethey do and provide. I recommend them to anyone who wants to improve their vehicle with accessories, and upgrades. Truly exceptional experience every time.

Awesome business would recommend them for any work you want done. Went there looking for a back…read morewindow decal and showed them what I wanted and they said I could get it cheaper online. That was awesome of them it refreshing to deal with an honest business. Had them install it for me and it was worth every penny. Great job!!!!!!!!

Helpful, friendly, knowledgeable staff and a good selection of firearms & ammunition. The location…read moreis a prime spot for anyone in the NY/VT area. A note to the NYers out there: no BG check on ammo.