I tried taking my rescue dog to get his nails trimmed and before even getting in the door he was…read moreanxious seeing the pictures of the dogs on the windows so he started barking. I walk in, and a lady was behind the counter, shaking her head, immediately said, "ma'am, we can't help your dog!" I was so embarrassed I was treated that way. I understand he is an anxious dog and we are training him but he is a rescue and he has anxiety. I was hoping that maybe someone would've come out and talked to me to explain why they can't help me instead of shaming me in front of other customers.

They do a fantastic job! They are like family and they love all of my dogs as if they were their…read moreown. There is a true comfort in that.

Can't recommend this place enough. Shelby groomed my Aussiedoodle named chewy and he looked…read moreawesome. Pricing was super affordable and he looked so cute! I would recommend to anyone. They even have convenient early morning drop off and late afternoon pick up which was helpful with my schedule. 10/10 grooming in my opinion.

Bad customer service, never answer the phone, and barely accommodating. When they aren't answering…read morethe phone during the day they will read your Facebook messages asking questions pertaining to your dog, but will not reply or call back. Also had them attempt to cancel a grooming appointment the day of. Will not be using them anymore.

Christian is the best groomer we have taken our dogs to in over 30 years. We hope that she's always…read moreavailable for our Holly.

1 Star - Very Disappointing Experience…read more This evening my wife and I went into the Petco in Midlothian, TX at 7:46 PM. The store was slow, with only one customer checking out, yet the level of service was terrible. I spent about 20 minutes in the fish department and not a single employee came by to offer help. My wife asked Kevin, the night manager, if someone could assist me. He called over a young lady with burgundy hair, who told my wife, "I'll help him soon, I just need to turn off the reptile tank lights." During that time, we made eye contact multiple times, but she never acknowledged me or said a word. When she finally came over, her attitude was rushed and unfriendly. She asked, "Do you know what you want and how many?"--very much a hurry-up tone. While waiting, I noticed dead fish in multiple tanks throughout the department. Because of this, I told her never mind and decided not to buy anything. I then spoke directly to Kevin and asked what was going on. He told me they were having serious pH water issues and that the tanks should be quarantined. Yet they are still selling these sick fish. I've been a loyal customer at this location for years, but between the lack of customer service, poor attitude, and knowingly selling unhealthy fish, I've lost confidence in this store. Unfortunately, I'll be taking my pet business elsewhere. Thank you for the response. I'm requesting contact from corporate or an area/regional manager with a direct phone number or email. Calling the store number will not resolve this issue, as Kevin (the night manager involved) answered the phone when I just called. This concern goes beyond an in-store discussion, and I would appreciate escalation to the appropriate level of management.

Called on a Friday morning which the woman who answered put me immediately on hold, no problem. But…read morewhen she got back to me she made it known that they just opened and are very busy which I said that's fine, I can always call back later since her response made me feel guilty for calling during business hours. She said no, she could help me out now meanwhile she keeps giving direction to other workers rather than giving me her undivided attention. I only called to inquire about a cat grooming service and if I could make an appointment but she came back with no there's not a guarantee that if I drop him off at a scheduled appointment time that she would get to him at that time which to me is pointless to even make an appointment then. I also told her my experience at a previous place which is why we're looking for a new place and she defended that company. My cat is 5 and has been groomed since he was a kitten... he's long haired, but it seems she really didn't want my business. Would not recommend solely based on customer service and the immediate defensiveness expressed from the woman on the phone.

The owner was very rude when I picked up my pom Freddy…read more Accusing me of not brushing him which is a false statement And for this I paid $81 Never again

Lori and staff do a good job. We've used them several times and our dog does very well in their…read morecare.

I left my dogs for 8 days when I picked them up they were dehydrated, very skinny like they had not…read morebeen fed. We brought 32 bags of food to feed them over a 8 day period. No food returned. When we arrived home my two dogs were acting like they were traumatized. They are both are hurt in the rib cage area and cry when touched. My two girls are Beagles have not barked one time since returning home. I feel my dogs were neglected. I will Shiloh Road Kennel again. The one single woman was caring for was appear to be many many dogs. She had no help.

My sweet little fur baby Cooper (dog)got a cat scratch to the eye when he was a puppy. We tried so…read morehard to keep that eye for as long as we could,but finally the drops quit working. He developed glaucoma and a tumor behind the eye. I was scared that I might have to put him down because I couldn't afford surgery to take the eye out. Someone told me about 14th St. Veterinary Clinic. Price was extremely reasonable,Cooper had surgery has no pain and comps and plays with (dog)sister Sadie and enjoys all the love&snuggles from his human Mom. Thanks 14th Street Veterinary Clinic.

Dr Rook was incredible and made a terrible day as easy as possible…read more He has handled our livestock as well as family animals. Drop in hours are very easy. I've tried the other clinics in the area and they are not as accommodating/professional.

This vet has gone downhill fast. We have been taking our dogs to Gully Animal Hospital of…read moreMidlothian for 8 years and will not be returning. After having issues with them last year due to their staff not updating records we gave them another opportunity this year and once again, they proved they are a vet to avoid. For a second year in a row our dog's records were not updated correctly and services performed were not on record, forcing us to come back in for another appointment so that we could order our dog's annual medicine. They do not care about your animal but rather just get you to come in as frequently as possible. Sad to see what used to be a good vet gone.

I wouldn't board your dogs here, they don't communicate and treat your boarding dog as a business…read moretransaction rather than a pet.

I've had nothing but a great experience from Ward's. Our 1 year old German shepherd is our first…read moredog and we took him to Ward's for their board and train (pup is home on the weekends). After just the 1st week we noticed a big improvement in him listening to us and calming down. They are great with communicating to us while he is there and Turbo is excited when he gets out of the car and sees where he is when we bring him there- tail wagging and all!

Justin did an amazing job working with our 2 fur boys! Our very nervous pointer mix and super…read moreenergetic pit mix did the 2 week board and train and it was worth EVERY single penny!!! Our boys are much better listeners, walk fantastically on leash together, exude so much confidence, and so much more. Not only did their manners drastically improve, they had a ton of fun during their training. Thank you so much Ward's Dog Training! Highly recommend!

Two different appointments booked & both were no-shows (family emergency was later excuse). Several…read morecalls made re 2nd appointment with no answer & finally calls were blocked This service is unreliable - do not recommend.