Usually, when I order here, their food is phenomenal. However, today, my experience made me come to realize, I should speak up. The customer service is terrible. The workers laughed at me for being polite. Then went to talk shit in their language as I'm right there waiting for my drink. Another few times I've been forced into ordering when I wasn't even in line. Now about the food. Every time I go back it gets worse. It used to be one of my favorites in the food court and now I've lost my appetite for sushi in general. The sushi doesn't even taste like sushi. The California roll tasted not fresh and bland. The only exception is their coke. Even though they changed their sizes. read more

Sarku Japan is located in the food court of the Willowbrook Mall. Convenient for quick eats and the food itself is good and plentiful. Most popular dish is the chicken teriyaki, served with rice and vegetables. If you prefer noodles instead of rice, a little extra. Other option are shrimp or beef. Combo deals are an option as well. Smooth process to order and get your food... it's made to order ready in a few minutes. Good food for the value one is spending. Can dine in - take and eat the food court or to go. Seating is common in the food court. read more

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We stopped the Sarku in Willowbrook's food court to get some dinner. It's a corner store for take outs only. But there are lots tables available to sit in the common area. Alongside the popular teriyakis, they also had a sushi station. We put in orders for couple of chicken and shrimp teriyakis. The price was similar to other locations. The order was ready in a minute as they already a bunch of chicken already cooked. One of the fastest service I ever had at a Sarku. The chicken, rice and vegetables all had to usual Sarku taste and quality. read more

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Sarku Japan always offers good comforting food to my stomach. Teriyaki chicken (or with shrimp) with steam veggie and rice is my to go order. The quality is consistent across all Sarku. It's another thing I like about Sarku. Great food and flavor. The service is quick. It makes me even more hungry seeing the sizzling meat on the grill. This Sarku is in Willowbrook mall food court. Many tables and seats for customers. During meal time it gets crowded. Overall a good choice for quick and affordable food. read more

Sarku Japan - Japanese Near Me - Wayne, New Jersey

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Food is good, , the chicken is amazing and I loved the fried rice and the vegetables ,shrimp is big..prices is ok... I wish the service was as good as the food.... The workers do not understand that it's a choice we make to shop there ,because the food court is surrounded by a lot of different restaurants It would definitely help for them to be a little more nicer and smile more ...the ambience is of course very noisy because it's a food court...but the food was amazing, next time, I will try a different restaurant... read more

Located inside Willowbrook Mall, this Sarku Japan is conveniently located in the food court of the mall and satisfies my mall chicken teriyaki cravings. I've been here twice in this month so far. We got the chicken teriyaki both times and the staff were all friendly. They asked if we wanted extra sauce and when we asked to have 3 scoops of the sauce, they were accommodating! The chicken teriyaki is just such a classic and tastes a lot better when you get extra sauce so it can be mixed in with the rice and vegetables as well. It's a quick grab and go situation and there is plenty of seating available in the food court. read more

Sarku Japan - Japanese Near Me - Wayne, New Jersey

We got food from multiple places in the food court and by far, food from Sarku Japan was the best from the lot. Got the chicken teriyaki bento box and extra beef. The California rolls were just ok and chicken pot stickers were better. Chicken Teriyaki and Beef Teriyaki with fried rice were made fresh and served piping hot. The flavors were good. Definitely recommend this for food at the mall. read more

Ordered: Chicken Teriyaki (~$11): with white rice + steamed vegetables Chicken Teriyaki (~$11): with noodles (+75¢) + steamed vegetables Aya's take: I actually placed this order on Uber Eats since there was a BOGO promotion I wanted to take advantage of. Sarku's chicken teriyaki is so comforting; it's savory, sweet, and juicy. If you want a cheat meal, this is definitely up there in terms of one that will hit the spot. Both the white rice and noodle options were good - just a matter of personal preference. I personally enjoyed the white rice more since it soaks up all the teriyaki sauce and adds more flavor. The noodles were slightly too "wet" for my liking but had good flavor nonetheless. All in all, I would totally get this again if I'm near Willowbrook Mall. read more

Have been coming to SARKU JAPAN in the Willowbrook food court for ages! It's a quick service restaurant chain. Always enjoy the different teriyaki dishes. Yesterday's Beef and Shrimp Teryaki was $10.49. Totally worth it!!! Sarku does have daily food specials. In addition, Sarku offers various beverages. My fav is the Snapple Peach Ice Tea! Sarku offers bento boxes, tempura and sushi rolls. Since COVID, a plastic partition completely surrounds the service area. Got to give SARKU 5 Stars for Great fast food and customer service!!!! read more

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When you come to Sarku Japan in the willowbrook mall, it can get really busy and have long lines. On the right side on the cash register is where they cook hibachi, the food portions are huge. You could definitely spilt a meal. When i want to eat something light i go for the sushi. The left side of the cash register is where you wait for the sushi order . I usually go a for special roll because they have more flavor than the tuna roll that they make there. I recommend the red bull or rainbow roll. The only con is that their is only one register. read more

Sarku Japan - Red bull roll. - Japanese Near Me - Wayne, New Jersey

-What do you want? -Hmmm...today's chicken lunch special. -Ha? -(I know my English is decent, so I start reading the sign over her head). Teriyaki chicken please. -Do you want rice and vegetables? -(Hmmm... The sign says "with rice and vegetables". So I guess I am still sane) Yes, please. That is my typical lunch order here, at least five times in the past two weeks. I like the decent lunch special. The chicken is tender and not too salty, although they do not give you a lot. I was trying to find excuses to try other vendors but my laziness glued me here. Things changed last Wednesday. One thing of cooking on iron is that the grease are routinely scrapped and removed from the surface after each batch. The cook appearingly was not happy about so much disgusting grease on the collection tray. He used the cooking spatula to clean the tray and made it shining again. nothing is wrong here until he went back use the same spatula to stir fry the chicken. It is a vomiting scene. I am sure this is just an isolated incident. read more

Sarku Japan - Decent lunch place until I saw food safety violation - Japanese Near Me - Wayne, New Jersey

Im still angry of my experience with this two dickheads!the cook yelled at me that my order is available I went to grab it and then another guy yelled at me and said thats not mine I was like okay, i said the cook told me that it was mine thats why i grab it... THEN THEYRE SPOKE IN CHINESE VERNACULAR INSULTING ME THAT I AM VERY HUNGRY! I asked them what theyre talking about and they said NOTHING well here we go A BIG FUCK YOU TO THE COOK AND TO THE GUY, The one I am talking about is on duty today May 1 2018 2:23pm the cook and the other guy... i had my refund and walk away theyre food looks shit anyway and I deserve respect when its not my FUCKING FAULT! Again A BIG FUCK YOU TO YOU BOTH! Sarku Japan at willowbrook mall wayne nj. Thats his picture I WONT BE BACK HERE. Btw the Lady smiled to me and told me I did the right thing. Again BIG FAT FUCK YOU! To You BOTH read more

Sarku Japan - Japanese Near Me - Wayne, New Jersey

Good food, ordered twice off of Uber eats both orders were correct. Food was packaged well and still hot.

Yum! Always a go-to stop while at the Willowbrook Mall. Pretty consistent with their food for the most part. I always seem to get the same thing- chicken teriyaki with noodles instead of rice and no vegetables. Tip: Always ask for extra sauce when they finish making yours- definitely worth it! My boyfriend got half chicken and half shrimp teriyaki with fried rice and vegetables and he enjoyed his as well. Good portion for the price. Will be back when at the mall! read more

Sarku Japan - Chicken Teriyaki with Vegetables and Fried Rice - Japanese Near Me - Wayne, New Jersey

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Service is the same as they do at every location which I am not happy but the food is delicious. Among all other food shops in the mall this was the one with huge lines. They have enough staff, to prepare food, to take your order and sometimes one of them stand outside and gives you free samples of their teriyaki chicken. Although they dont understand english well, have to repeat the order several times. Me and husband shares their chicken bento box and like it everytime, specially their california rolls. I have had better but all together with dumplings and teriyaki chicken it tastes amazing. read more

this is one of my go to's at the mall for lunch/dinner the sushi is delicious BUT THEY'RE SO FRICKING SLOW....TO MAKE 2 FRICKING SUSHI ROLLS TAKES 15 MINUTES!!!!!! they need faster people your at a mall food court an actual japanese restaurant is faster than these guys!!!!! (Volcano Roll and Shrimp Tempura are my favorites there very yummy....BUT TOO FREAKIN SLOW!!!!) read more

Food is amazing. I love this specific location because the food comes out perfect. Never had an issue with this location and they are also quick with it too. You'll enjoy it. read more

This is my boyfriend's favorite food court eatery. The prices are decent, the food is cooked to order, and they usually have samples if you are unsure but can't go wrong with the chicken teriyaki. The way they line up the boxes of food and the cooks speak fast sometimes it's hard to understand them. It's a bit hectic at busy times, but I get they are trying to get through as many customers as possible. It's a good idea to ask for a little extra sauce. If you want a filling meal on the cheap while shopping, this is a good, delicious place to stop. read more

Came here so many times, I lost count. Since high school I came here. I will always remember this place because this was the first place I bought lunch with my first debit card. It will always be in my heart. 1) The chicken teriyaki is great. 2) The price is reasonable. 3) The food comes fast. 4) They always give free samples. read more

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This is by far the worst sarku chain there is. Portion is small, chicken is burnt and dry. I love Sarku, but usually they are much better than this. Good thing Willowbrook mall has lot of alternative choices to pick from. read more

I ordered extra and they gave me this. Straight up robbing people of their portions read more

Sarku Japan - THIS was considered extra meat! I don't want to even imagine if I didn't ask for extra. These people are robbing us of our portions. - Japanese Near Me - Wayne, New Jersey

This places make their sushi on site, its not pre made. I ordered close to 50 dollars worth already because it was over priced, then I want to order my food with no cucumber, because I can't eat the seeds. These morons who couldn't understand me tried to charge me 3 dollars MORE! The guy who makes the sushi was laughing telling then no no, but they didn't get a clue. So I canceled the whole order and left honestly they keep going down food is dry and burn. read more

This place makes the best teriyaki chicken in New Jersey! You get a lot of rice , chicken and veggies for the money. Just kinda wish this place wasn't in the mall and instead it's own restaurant. read more

When I go to a food court at a mall, I always seek out Sarku. It is consistent with the food quality.

The food hear never seems to disappoint me. In taste it is perfection. The only down fall I think is customer service. They are very quick to get you off the line and twice I've been given the wrong order. I think it's part of them rushing and assuming everyone orders the same dish. But I mean what can you expect from mall food :/ read more

I happened to be in the mall, decided to get Japanese food. So I got chicken teriyaki with noodles, my husband and daughter got the same but with rice. We ordered 3 drinks as well. The order came to 32 dollars and change, so when the guy handed us the drinks the Snapple was warm, so we asked him for a cup. He was giving us a small styrofoam cup with ice, I asked him if we could please have a bigger cup, to which he replied that will cost you 50 cents, I said buddy are you serious? I just spent 33 dollars here and you have the nerve to even think about charging me for a cup(keep in mind) we also bought 3 drinks. After going back and forth over the cup he finally gave me the bigger cup. All in all same problem when we asked for alittle extra sauce on the chicken. The chicken is alittle to fatty and the pieces need to cut into smaller pieces. I have been here several times before, but the nerve of him to even ask for money after spending 33 dollars there kinda turned me off! I will look elsewhere when I return to the mall! read more

Sarku Japan - Japanese Near Me - Wayne, New Jersey

My go to place for chicken teriyaki. It is better than the restaurants and cheap to boot. I've been going to Sarku since I was in high school so when I moved to this area, I was super psyched there is a Sarku. I always get the chicken teriyaki with extra sauce and am never disappointed. If you're all about good and cheap chicken teriyaki, this is the place. read more

Chicken was very good but the beef was very bland along with the rice. Pretty disappointed. Price was fair. Food came quick. Not bad, not great. Mall food. read more

Delicious! Great place with great food! The food is cook right in front of you where u can smell the delicious juices of your order. They are nice and their food has a homemade taste to it which only makes it better. This is my favorite place to go when at the malls food court! read more

This was my favorite place to go every time I'm at the mall, lately with the cashier that works there on Sunday it becomes a nightmare. She is totally rude messes the orders and today when I complained she said to look for her when she care. Is that the way to answer to a costumer? I ask for the manager and she started to laugh and said that the manager would care less than her. read more

The terriyaki is amazing wether it is beef or chicken !!! White rice is pretty good. I keep running by when they have free samples

Yummmmmmmmy! there is no better word to describe the food here.. the bento box is affordable and delicious! The chicken teriyaki is a must have plus the fried rice.. The sushi station on the side is amazing too! read more

Been going here for awhile. Great place fresh food and not bad for the price at all!

Usually come here for lunch whenever I'm working near my main office. Beef and shrimp combo with rice and vegetables tastes pretty good and is freshly cook. (Not frozen). read more

The food was very good and fresh, BUT the staff was unprofessional and rude with an attitude. I was so amazed at this. Japan is known for its lovely people who are friendly, polite, and service oriented. I worked for a Japanese company and have lived in Japan. These people were surly. So, because it is take out, I will say the food was good, but the service sucked. read more