Exceptional service from the team at Bill's Monterrey Custom Motorcycles. We picked up a nail in…read moreour front tire while riding down the coast and were incredibly fortunate to find this shop. They got us in quickly, assessed the problem, and had us safely back on the road in no time. Everyone we interacted with from the front counter to the technicians in the shop was friendly, professional, and genuinely happy to help. It's easy to see they care about their customers and take pride in the quality of their work. Breaking down on a motorcycle while traveling can be stressful, but these guys turned it into a great experience. If you're anywhere near Monterey and need motorcycle service, repairs, or custom work, don't hesitate to stop by Bill's Monterrey Custom Motorcycles. Honest, knowledgeable, and dependable--highly recommended.

Absolutely Disgraceful - Bill Would Be Ashamed…read more If I could give zero stars, I would. Ever since James took over the shop, it's been a complete disaster. Bill must be turning over in his grave watching the legacy of his once-respected business crumble into this joke of a garage. I took my Harley in for service and ended up returning multiple times, each visit leaving my bike in worse condition than before. I finally had to take it to a professional shop in the Bay Area just to undo the damage. The mechanic there literally asked if someone was trying to kill me/us. That's how dangerous the work done here was. A new rear tire was mounted incorrectly, causing rubbing and leaving a deep 1/2-inch gouge around the entire tire before we realized what was happening. They also installed used parts without my consent -- completely unacceptable. When I went back to confront them and request a refund, I was smugly told to "take it to small claims court, others have." So, that's exactly what I'm doing. It doesn't stop there. My girlfriend's son took his bike in for a basic oil change and left with a cracked reservoir and a brake handle that literally fell off while he was riding it home. This place isn't just unprofessional -- it's outright dangerous. Stay far away. This shop is a lawsuit waiting to happen, and I genuinely fear for anyone trusting their lives to the work being done here.

Mike was really helpful with my purchase for my kids first dirt bike. Really friendly and…read moreknowledgeable, I will definitely come back for my next purchase.

There aren't many dealers around like Cycle Stop any more. There is more knowledge between Mike…read moreand Jan than the rest of county's dealers combined. I have to laugh at the guy from Pebble Beach with the one star review. This isn't the peninsula, bro, if you need something you need politely ask. This shop is a no-nonsense, old-school shop. They don't have a ton of inventory, but if it comes from Honda, these guys can get it for you. They also can get stuff through the typical distribution channels that supply all the other shops. I just wish Honda made a bike I like, but thats another story. For now I use Cycle Stop for ALL of my moto needs, Honda or not. We're getting a Trail 125 for the wife this year and Mike will be the only guy I'd get it from. My only issue with them, is that I always plan to stop in for some Motul800 and wind up talking to them for an hour. That gets me in more trouble than the spending.

Well, we came today to give it an another try since they still had one of the bikes we wanted and…read moreit was a completely different experience. I asked Greg Bumb for help and he immediately left what he was doing and well... I bought the bike so yeah, I guess this time was way better and I'm actually a bit impressed of how fast they assisted my husband and I so thanks Greg for your help.

I have to say this was by far the best experience I've ever had when making a purchase. Hilary was…read moreamazing straightforward and honest. I came in already knowing exactly what I wanted so all I had to do was the paperwork. That process was maybe an hour if that. I have to give them kudos because I was surprised when I got home to see a full tank of gas. They have a wide range of motor cycles, ATVs, street bikes, side by sides, and jet skies.

I Called to try to reach the parts department to ask and see if they had a part in stock or could…read moreorder one for me I stayed on the line while it was getting me connected to someone a lady answered said "it's" and then I heard her slam the phone and it next hung up I don't know if they just wish for people to show up instead or don't want to help people out at all?

Salinas Motor Sport gave me a great experience, but I have to be honest -- Adrian stood out the…read moremost. Not only was he helpful and professional, but the man is straight-up handsome. He's got this strong, sharp horse-jawline that you really can't ignore. He was respectful, easy to talk to, and honestly made the whole visit a lot better just by being there. Great customer service and great energy overall. Definitely recommend this place -- and shoutout to Adrian for being an absolute standout.

"This was the second time I took my motorcycle in for repairs, and I absolutely love their service…read more The staff are incredibly kind, and they were quick to diagnose the problem. They gave me a fair price, and their exceptional friendliness keeps me coming back. I definitely recommend them!"

I wish I could give this place 20 stars it's so great! The funny thing is I never thought I would…read morebe grateful for my motorcycle almost getting stolen/getting damaged because if it hadn't happened I never would've found this amazing place I called Evolution Friday afternoon, told them what happened and they told me I could bring in the bike the next day. I came in this morning and was greeted by two of the kindest gentleman I have ever met. They were both incredibly patient, thoughtful and empathetic while we discussed the damage and what my options would be. I came back at the end of the day to some very good news and the even better unexpected news that they would go over my estimate with me to see where I could save on sourcing parts for the repair! Given that the last two shops I went to straight up lied and fudged the hell out of the estimate(to the point where I almost lost my bike because they claimed so much that State Farm wanted to total loss it) I was obviously nervous about going to a new shop to potentially have the same thing happen. I'm so happy to say I've found a new shop for life and that I've finally found people I can trust with my most precious belonging. Thank you guys so much for everything, you guys are the absolute best

Quick, attentive, personable and thorough service. Will be coming and recommending others.read more

One person only putting the time in to you baby is what your looking for this is it. Jimmy goes…read moreabove and beyond the shops that just do in and out. It's like giving your bike to family. If it's not finished right away he's making sure it's done right. I have had at least 4 different jobs done on my bike from mods to maintenance.

To be completely honest, I am biased. I already had a good relations with another dealership and…read morewent to this dealership since I moved close to it. The pro is they're one of the few dealers that sells new Yamahas around San Jose and they're open Sundays. That being said, I do not like their customer service at times. When I'm interested in a bike, they pull it out and let me see it. But there was a time I went with a bike I purchased at the dealership I always go. The employee at GP sports asked me where I got it and when I told them where, he laughed and said something like "they're not a real dealer, we're the real ones" and spoke a bit more talking down on the dealership I got my bike at. It felt very unwelcoming and uncomfortable because I felt very attacked since my choice and my motorcycle was talked down on. Don't get me wrong, they were probably joking but I always get some arrogant and cocky feel from a lot of their older employees. They feel very corporate. Another time, they showed no compassion and left it at "it's policy, we can't take in service bikes on Sunday" when my acquaintance crashed his bike right across the shop in the parking lot and wanted to leave it with them for a repair. Their service department was going to open Tuesday, and told us to tow the bike home and tow it back Tuesday. We decided to just take it home and repair ourselves. It is fair for them to have boundaries but the arrogant, "it's your fault" feel they had and con compassion made the experience very bad. I am coming from a very welcoming dealer that I believe would at least call the boss to see if they can take the bike in so I was very unpleasant. The younger employees and some other employees are very friendly and nice so it hurts to leave this review, but as a whole, it was never a great experience going there. It seems like I'm not the only one since I hear bad things about them, and you can read the other reviews for yourself :(

Brought my 2024 Yamaha Tracer 9 in for recall work related to the throttle control…read more End result - OMG - it's like a new motorcycle - it handles so smooth and gracefully now I regret not bringing it in sooner. They put the "sport" back into the sport touring. They did some additional tuning work with their basic service that certainly contributed to the end result. The only downside is that I had to wait 4 weeks to get the work done due to their busy schedule. Nonetheless, great work is great work. This establishment has my full and total endorsement ;-)

The lady who helped was a kind and helped me pick out the perfect outfit for my night out on the…read moretown. Not only did she help me once! She helped me twice that day! The store was nice and tidy with get clothing options and riding accessories!

It's a small store with excellent merchandise and customer service. The two young women who work…read morehere are so friendly and really go the extra mile with a genuine smile on their face. We've gone to many Harley retail locations and the staff make this a favorite stop.