Great customer service by Dave and Lenny! Quality repair of passenger rear quarter panel and bumper. Worded directly with my insurance company. Lenny called me about a scratch on the replacement bumper and explained it's not really noticeable but to order another bumper could take a while awaiting manufacture. I didn't want to wait, and my 2019 Ford Explorer looked fantastic when I picked it up! Highly recommend. read more

Had a great experience with Sergio who helped with my mom's car and all the other gentlemen there that helped. We had to take my mom's car for repairs due to an accident and they were very thorough with details and keeping in touch with updates. The car looks great and they were always so nice. I definitely recommend them. read more

My car was crashed and needed to get the repairs done, let me tell you THEY DID AN AWESOME JOB am very happy with my car and it was done pretty fast! Very friendly and professional I will definitely come back to this shop and will definitely recommend, Lenny and the rest of his team really did an awesome work THANK YOU!!! read more

They did an amazing job!! I picked up my car today and it looked brand new, inside and out. I had a slight heating issue, but they fixed it right away with no complaints. They are kind and patient! I highly recommend this shop 10/10. Thank you read more

I hate to give negative reviews but I would not recommend this place. The gentleman at the front desk was very nice but I had multiple issues with my car being fixed. I used this place because it was recommended by insurance. I should've gone with my gut and gone to dealership or somewhere else but they were willing to get my car in and fixed quicker so I gave it a shot. The repair was done incorrectly. They did not fix or attach the rear bumper correctly on to my car and the shade of paint they used on my front bumper was a different color. Lazy work and when I tried to get it fixed they were rude and not helpful. I went to the dealership who confirmed the bumper wasn't attached properly. My main reason for this review was how disrespectful and dismissive I was treated when I brought up the issue. read more

Someone hit the front side of our bumper and we took it here through Geico. They did a great job and got it done within about a week. No complaints! read more

Dave and the crew are fantastic. They do a great job and know their craft. I highly recommend them.

These are the best people! The service, professionalism and care is perfect. My car was returned quicker than I expected and perfectly clean on the inside. Thank you! read more

I can't say enough good things about this place. I was rear ended and selected them to repair my brand new car. From the moment I called them I knew I selected the right place. The woman on the phone was SO friendly and helpful. When I had additional questions, she set me up with Dave, who was also extremely helpful through the process. Saugus Auto Craft was very thorough and did a fantastic job fixing my car. They also washed it and I think they even detailed the inside (maybe not a full detail, but I didn't bring it in that clean!). I would go back for any work if needed and I would highly recommend. The whole process was seamless and I knew my car was in good hands. read more

These guys do great work unfortunately my car has been in several accidents and they have done all of the body work. Most recently I was hit from behind and then pushed into another vehicle and they again were the place to go... However, the front bumper was after market and did not fit correctly they took care of it. They worked with the insurance company and got approval for an original Honda part and did a great job!!! When I picked up my 2009 Honda Accord today the car looked brand new. Thank you Lenny and crew for all that you did for this 110% satisfied customer! Highly recommend this place to anyone who needs body work done on there vehicle. read more

I can't be more Grateful & Happy to do business with Saugus Auto Craft (SAC)!! Dave & Everyone has been very nice to meet & speak with, which I appreciate and value! SAC gets busy to get you their detailed estmate quickly. Their work is so good in terms of expertise, workmanship & entirely completed at or very near to their estimated time & cost that my auto insurer includes SAC as a Recommended Autobody Provider! The folks at SAC treat people like they clearly understand and care that their customers are trying to cope with & work through a stressful time! I love receiving their text updates about my car's progress! Alleviating unnecessary status calls into SAC, which also never distract SAC employees from their workday! Saugus Auto Craft helps to make the "working through it"-process better to manage. We're most Happy to continue highly recommending Saugus Auto Craft for excellent work on my cars and will continue to trust SAC with our Auto Body needs. Thank You! Chris & Ivy Guarente read more

Never fun having to deal with an accident. My husband loves his truck and was concerned who would do the work. Saugus Auto-Craft was a great find for us. Right from the first phone call Michelle was knowledgeable and pleasant. Dave was very helpful. The truck came out great and a few days sooner than estimated! Thank you all at Saugus Auto-Craft. read more

I got a new front bumper on my Jeep yesterday, they cleaned the inside and outside of my Jeep, hi washed my mats and rugs I am so thankful because my rugs we're dirty from the snow, I was going to pay 150. Or so for someone to clean them... read more

Great service, excellent work with my vehicle. The bumper was pristine. However, they earned only a 3 stars because they left off my bumper clips. My bumper was left rattling for years after they fixed this issue. I expect an organization to do 100% and fully follow through with their work. They failed there. However, the work is good. Make sure you check every single detail on your vehicle once you get it fixed here. read more

I was in a minor accident and the insurance company suggested Saugus Autocraft. The people are wonderful and pleasant and they had my car looking as good as new in 2 days, GREAT JOB!!!!!!! read more

Tried leaving a review on carwise but for some odd reason it wouldn't let me so here's a review on yelp. This isn't my first time visiting Saugus Auto-Craft and every single time I give them a visit the staff is always pleasant and personal! I unfortunately got into an accident last week that left me with a cracked rear-bumper. Dave quickly gave me a run down on how much everything would cost and when I should be expecting to get back my vehicle. The work they did came out wonderful. With my car being over 20,000 miles I was told insurance would want me to use aftermarket parts however, Dave was able to get me the original parts instead! Upon retrieving my vehicle I've noticed they've cleaned my car inside out! If that doesn't scream great customer service i don't know what will! read more

I recently used Saugus Auto Craft to replace my car door after my neighbor backed into it. The service was fast, good, and to the point. I wish I had used them for previous body work that ended up taking more than 6 weeks., Auto craft got my car finished ahead of schedule and then sent my a coupon in the mail. I appreciate their work ethic and good customer service, though I hope I don't need them again, I would definitely go back. Location and parking are not ideal, but you have to be flexible on that. read more

So, I had a little run in with a cement highway divider. Totally my fault. (Different story for a different day :/ ) Basically, I needed a new driver's side front and rear bumper, front quarter panel, and some repairs to the front driver's side door. Big job. Liberty mutual recommended Saugus Auto Craft for the repairs. I didn't have high expectations, because insurance companies usually want to take the cheap way out. But let me tell you, they did an AMAZING job! My car looks BRAND NEW (it's a 2013 Civic). I'm so happy with the job they did, and I dealt with the owner personally, and he is SUCH a nice guy! Also, not related to the car repair, but my husband and I had a funny experience when picking up our car. We went at about 8:30pm to pick up the car (They close at 5, and we work til 5, then had plans) and they kindly left our car in the driveway for us. We had my father-in-laws old jaloppy, and my husband and I got out to see what our sparkly fixed car looked like, and my husband accidentally locked the keys in the car with it still running! We didn't know what to do! (our AAA membership ran out a few months ago, and we hadn't renewed yet) So, we're standing in the cold, trying to figure out what to do, when the owner's son walks up! He was actually waiting for someone to come help him because his truck ran out of gas. He offered to get (well, I can't remember what the thing is actually called) one of those bars that helps open locks. So he got it and easily unlocked our car. As a thank you, we took him to get gas. Mutually beneficial situation! He, also, was SO nice. So really, the point of that story was to say that these guys are professional, and incredibly NICE! Highly recommend this place! I will definitely come back if (God forbid) I get too close to something that wants to hurt my pretty car! read more

It's the only place i would take my car. The waiting area is immaculate. Dave the manager is a great guy to talk too, very friendly. So is Lenny the owner. Can't forget the two smiling girl's in the office. Price was very reasonable and the quality of work was fantastic. The car was promised in one and it was ready.Can't say enough about Saugus Auto Craft. read more

I've never been so happy and thankful for a repair shop in my entire life. The folks over at Saugus Auto Craft were kind, helpful, patient and produced the best craftsmanship I've ever seen in auto body repair. I had such a negative experience for my first claim with my auto insurance that my hopes weren't very high. These folks dealt with my insurance company and made my originally stressful experience the best experience I've ever had. I can't thank them enough for giving my 10 year old gal a face lift. She's beautiful and I'm elated. If you want to be treated like a person, not just a claim number, then this is the place for you. Such fantastic customer service. read more

I highly recommend Saugus AutoCraft... My car looks brand new and the customer service was excellent !!!!! If their were more stars to give I would !!!! I will refer all my friends !!!! read more

Recently had my Mercedes E550 repaired at Saugus Auto craft, and as usual it was perfect. Highly recommend!!

I had my car repaired here after it was involved in an accident which I was at fault. My insurance company recommended them and I was very impressed. The work was done 1 day before the estimated date and the car actually looked better than it was before I had the accident if you can beleive it. The staff was friendly and the shop looked nice and clean compared to the other shops on the same street. I would definitely come back here for my future auto repairs. read more

Took my car in for a simple repair got it back looking no better but to add insult to injury they returned my car to me with white chemical all around the steering wheel and on the carpet, complimenting the grease spots on the front driver and passenger seats. This is why I will not be doing any business in Lynn or the North Shore. I'd rather give my money to people who aren't going to damage my property and send me on my merry way:) Insurance company wants them to redo work, let's see how long it takes for them to get to it? This is unfortunate because they have worked on my vehicle 2 times before and did excellent work. This time their work was crappy and instead of owning it, they made excuses. read more

I had my Ford Explorer at Saugus Auto Craft recently for extensive damage to the driver side rear and side. I couldn't be happier with the job the guys there did. It definitely exceeded my expectations. The people that I dealt with were friendly and professional. They had my truck finished when they said they would and looking better than ever.I absolutely would recommend Saugus Auto Craft to anybody in need of auto body work. read more

I have had my car repaired here twice in the last two months. I have had two accident and both times they were fabulous! Talk about no hassle and effecient. I never felt like I had to worry about ehat they were doing. They kept me updated on the status of my vehicle. which I appreciated. They interacted directly with the insurance comapnies leaving me out of it. I mean who wants to deal with thqat? its bad enough having to deal with the initial accident and they make everything so painless. Not only is their customer service impecable but they al so did an outstanding job on my car both times. I am have a brand new not even a year old honda. You would never even be able to tell what I had done they repair the part back to its original condition without a trace of the impact. They also have a relastionship with the enterprise dealership around the corner making it easy to get a rental car.. There are not enough words to describe just how wonderful all of the staff are over at Saugus Auto Body. Thanks to them a very stressful situation was made incredibly easy. read more