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    Saugus Superette

    4.0 (1 review)
    Open 8:00 am - 7:00 pm

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    4 months ago

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    Vons

    Vons

    2.8(152 reviews)
    6.7 mi
    $$

    Misty let me know about Vons' own discount program which is sometimes better than my insurance and…read moreRa is patient enough to look up the difference is costs for me so we, together, can compare.

    I've been shopping at this store for years, but over time I've become disappointed for a few…read morereasons. First, the overall atmosphere just doesn't feel welcoming anymore. In my opinion, many of the cashiers, such as Nelie and Adriana, I believe their names are, and the manager, Cesar, seem angry, unhappy, and like they can't wait for their shift to end. At times, they also come across as dismissive, disrespectful, and demeaning toward customers. Of course, that's just my impression, but it doesn't create a friendly shopping experience. Another thing that really bothered me was hearing a cashier named Nelie make a disapproving remark in a disapproving tone about another customer while people were standing in line. I found that unprofessional. This store depends on its customers, and no customer should overhear employees make a disapproving or judgmental-sounding comment about other customers. Nobody is perfect, and customers deserve to be treated with respect. The second issue is the member pricing. More than once, I've entered my phone number, the shelf clearly showed a lower member price, but I was still charged the regular price, , as another reviewer mentioned. That's frustrating and shouldn't happen. Because of these experiences, I've decided to switch to Trader Joe's and Stater Bros. Since I started shopping there, I've also noticed that the prices are actually lower, which has been another pleasant surprise. For all of these reasons, I've decided to shop elsewhere. At Trader Joe's, the employees are consistently friendly, greet customers with a smile, and make you feel welcome. This is only my personal opinion, and I mean it as constructive feedback, not criticism. I hope management will consider making a few improvements: create a friendlier atmosphere, put customers first, make sure the advertised member prices are honored at checkout, and remember that good customer service is what keeps people coming back. I'd like to see this store succeed and keep its longtime customers. As someone who used to spend a lot of money at this store every week, I'm now taking my business elsewhere. I sincerely hope they make these improvements, because I'd like to see them succeed and keep their longtime customers.

    Photos
    Vons - No milk for three days ...

    No milk for three days ...

    Vons
    Vons - Cashier and dog in cart

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    Cashier and dog in cart

    Valley Marketplace

    Valley Marketplace

    3.6(316 reviews)
    1.5 mi
    $$
    Family-owned & operated
    Wheelchair accessible

    I still like this store, it can help save you money and eat healthier…read more I keep an eye on the flyer because they have a great selection of yogurt, labneh and cheeses and if you can get it when it's on sale - even better The store must be getting more popular because lately it's been crowded - I need to figure out when the off times are I always get pita here - a deal of a price - and I Pair it with labneh and veggies for my healthy roll up sandwich lunches for cheap! Love their selection of fetas- the nice lady even let me sample a piece of one I had not had before so I could make sure it would work in the dish I was making They have a wide variety of items - last time they had my favorite brand pickled green tomatoes so I treated myself I even noticed they have graffeo coffee in the deli section so now I can pick that up locally and don't have to have it shipped to me

    THE WORST customer service from any grocery store in the Santa Clarita Valley…read more On Sunday, I went in and Frida was extremely rude. She had no sense of urgency when assisting customers. While I was waiting at the register for her to ring me up, the least she could have done was acknowledge me and say she'd be right with me, but instead she kept talking with her coworkers. Once she finally started ringing me up, she began grabbing the hand basket on the conveyor belt and mumbling to herself, seeming upset. I mentioned that everything I had was already rung up and that the basket wasn't mine. She then started shouting at me, saying she knew that. Then, when it came time for payment, she began shouting at me again because apparently I was "taking too long," even though the screen was prompting me to wait for the cashier. She kept yelling that she was waiting on me and telling me to "go." When I called the store to complain, the floor manager said she would pass the message along and that the store manager would reach out. Well, here we are four days later and still no call from the store manager. I have only visited this store a handful of times, and every experience has involved awful customer service. I will never shop here again. That was the last straw. If employees don't want to assist customers, then please consider adding self-checkout stations.

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    Valley Marketplace
    Valley Marketplace
    Valley Marketplace

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    Whole Foods Market - Smoothie

    Whole Foods Market

    3.3(395 reviews)
    0.8 mi
    $$

    I had one of those small but meaningful experiences at Whole Foods last Saturday that completely…read morerestored my faith in customer service. While I was in line, an elderly woman ahead of me was struggling to find her Amazon Prime number to receive her discount, holding up a long line in the process. The cashier, Opal, was extraordinarily patient. She didn't rush her, didn't sigh, and didn't treat her like an inconvenience. Instead, she calmly walked her through how to locate the number on her phone, ensured she received the savings she was entitled to, and graciously answered multiple questions afterward. It was genuine kindness -- not performative, not transactional -- just respectful and thoughtful service. What made it even more special was that the manager on duty, Gina, came over to bag groceries at our line. As Opal was ringing up my order, I asked Gina if she was Opal's manager. You could see a split-second look cross her face, as though she were bracing for a complaint. But I quickly told her that Opal had delivered exemplary customer service to the woman ahead of me. Gina was visibly relieved and appreciative when she realized it was praise. And Opal heard the whole exchange! It was such a sweet moment. In a world where people are quick to criticize and slow to compliment, this interaction truly stood out. Opal treated that customer with dignity and patience, and Gina clearly fosters a culture where that kind of service is encouraged. Whole Foods should be proud to have both of them.

    Price are out of control in this place, theyve skyrocketed lately. Items are three times the price…read moreof what they are here, than, in other grocery stores. I guess bezos must need to top up his coffers. Won't be using them again.

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    Whole Foods Market
    Whole Foods Market
    Whole Foods Market - Apple pie ! Good

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    Apple pie ! Good

    Vons - Inside Vons Butcher Block:  great  selection of meats and seafood!

    Vons

    2.8(115 reviews)
    2.3 mi
    $$

    If you are interested in the Pokemon vending machine don't waste your time. Old men are camping out…read moreby it and the Vons employees aren't allowing the process to be a fair luck of the draw if you come in. It should be check and leave but nope... scalpers are sitting there. I like to play a game and ask them questions about Pokemon to see how much they LOVE Pokemon and every single time they know nada. I actually love Pokemon. I collect a ton of plushies and pins and products of all types and cards too so it would be nice if I could stop by Vons and not see people hovering over the vending machines every time I'm there. Losers. They ruin the experience. I'm happy that clerk talked sh*t to that person leaving the review about how they wait for the Pokemon machine! Good! I like that employee so I'm adding some stars!

    It was my first time ordering party trays and decided to try this Von's. Their service at the deli…read morewas a mix of confusion and then understanding of quantity. I also asked for Gluten Free which means changing their gloves before making the trays. I then went to the bakery to order a cake. All service at this store was great! They even called me to verify the Gluten Free request. On pickup day the trays were ready and beautifully done! Plenty of food on those trays! However, the bakery didn't have the cake ready. With time 40 minutes past my pickup time requested. I couldn't wait do selected a premade cake similar. The lady who helped me did a beautiful job writing on it as I requested on my order. I little hiccup but I got what I needed. Thank you Von's, the party was successful and the food delicious!

    Photos
    Vons - The front

    The front

    Vons - Vons storefront in Valencia!

    Vons storefront in Valencia!

    Vons - Entrance

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    Entrance

    Saugus Superette - beer_and_wine - Updated July 2026

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