I've had nothing but good experiences here. After a while these folks treat you like family. Vinny…read moresold me my second bike at this Dealer. He was incredibly patient with me while I went back and forth on deciding between 2 bikes. While I was getting the paper work settled he went so far as to tab ALL of the important information I'd need in the owners manual; from the break in period to the maintenance stuff in the back. He really went above and beyond, and I love my Breakout. The parts department is equally impressive. Didn't take long before I wanted to change some things to personalize my scooter. Rodney in parts is incredibly knowledgeable. When you are looking at replacing things he'll make sure you don't forget the gaskets and/snap rings that you may need to complete the job. While I primarily deal with Rodney all of the guys at the desk are awesome. I've also bought parts from Rudy, and he was great as well. These guys are either techs in a past life or they wrench on their own bikes. In my experience, they know their stuff. Finally, the service department. Fortunately, I haven't had to have much to do with service. Take care of your bike, and it'll take care of you. I did have the privilege of having the master tech, Allen work on a few things. I'm thoroughly impressed with how well he knows these machines. I can't speak on the negative reviews on here. Seems they were years in the past. I will say that if you are patient with folks they will be patient with you. Be courteous, and it'll come back on you. They are here to provide a service, and in my experience I've been met with nothing but smiles and professionalism. - Top Gun (BY)

Came by due to bike issues with a friend's bike while taking a road trip. They diagnosed a bad…read morebattery which they had in stock. Replaced and back on the road. Everyone was nice. The parking lot was massive . Inside there was plenty of clothing apparel for all genders.

They fixed my power window and did a great job. I will use them the next time my car needs an oil…read morechange too. They feature some of the best rates in town. I recommend them!

I told the lady working there to order me a part and let me know when it came in and she never…read morecalled. She didn't act like she wanted my business from the get go.

Honest, reliable and reasonable! Ask for Joey you won't be disappointed. He has serviced 3 cars for…read moreme.

Joey and staff were great help. Had oil leak and thermostat replaced on my 2018 Jeep Sahara. Very…read morewell priced. Will use them again. I brought my vehicle over from S.C. to have them fix it. Thanks again Terri

Extremely good people, great to do business with. Very efficient and knowledgeable. I would trust…read moremy vehicle with them with no problem.

Absolutely the worst shop I've been to. Seemed ok the first time I went, even though there were a…read morefew things I ignored. Then I was told to come in on the 2nd of January, 2023, got there at 0730 and they decided to close the shop that day. No call to let me know. After I got there a few days later, I waited 8 hrs to get a 3 axle alignment, truing of the steers, and balancing all the way around. I get the truck home after dark, go to handwash it a few days later, and see all sorts of things that were forgotten or not done. The truing (shaving down tires to the wear pattern and thus saving the tires) completely ruined my steers. They had 40,000 miles on them with lots of tread remaining, and when I checked them at home, they had shaved them down to the line that makes them almost illegal to run. They are now ruined. The exhaust was welded to close a hole, and it was never sanded down and looked horrible, and when they unhooked the batteries before welding, they didn't hook my inverter back up. Valve stems were missing on almost all of my tires, and the back drive tire wasn't aligned properly so I could administer air to the inside tire. The guys seemed to be nice that were doing the work, but the work just wasn't done professionally. I sat for 8 hours and paid $808. I brought the truck back the next week, spoke with the owner (Scott) on the phone, and the shop foreman (Dylan). And had an interaction with the front desk clerk as well. Was I unhappy at that point, well, yes. When you look at the truing job, you can see unevenness, shards of rubber sticking up and no more tread. So I lost out on $1600 plus $808 that day. And was told to get off the property, and cussed at by the clerk inside. And Dylan told me i was a woman, and what the hell do i know about repairs?! Ive only been in business for 30 years and have owned 15 trucks thruout my career. The owner doesn't stand up for botched work and lied to me. Bottom line, if you don't like to be treated bad, and you value good work, this isn't the place for you. I took my truck to a well known shop around the corner to have them look at the truing job done, and the were flabbergasted at how much tread they took off, because they saw my tires before I went to Extreme. This shop used to true my tires, but don't have a machine anymore. So I've known them for 25 years, and they are very honest people. The owner at Extreme told me to get off the lot as did Dylan, the shop foreman. And so did the lady at the front desk. I was told they don't need my business, and don't come back. I will certainly honor that request. I've paid up front the two times I've been there, and was also going to buy 7 inch pipes, but no one called me back with a pricing. Lack of customer service and treating people like this, good luck. God bless you in your endeavors.

Service is fast and reasonable. I've used them at least 3 times, with 3 different vehicles and have…read morenever had an issue.

This place is a ripoff. I called and asked them.how much a used tire was and they charged my son…read moreand daughter $80. They misrepresented services. If I would have known I was paying $80, I would have paid $20 more for a brand new one

Amazing service, patient and courteous staff. I highly recommend this shop. The work they did on my…read moreautomobile was very good.

After talking to the owner. He never got back with me. So I'm professional. I had to go somewhere…read moreelse to fix the the mess he made with the system. I would give them a half Astarte or no stars if I could. The worst place ever. I was wondering why "Larry said the steri installs would be clouding soon. They do home theater installs I wouldn't darelet them do that either.

gage was such a huge help and very knowledgeable about the products. Definitely recommend to…read moreanybody else

Just bought a Honda rebel 300 from this place. whole staff treated me well and it was an easy…read moreprocess. Shout out to Josh and Davis for going above and beyond. I'll definitely be back

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly,…read moreprofessional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience!