Ryan was very helpful and resourceful when it came Time for me to get a cost estimate for moving. read more

I am not one to leave reviews, but I am extremely dissatisfied with Save Your Back Moving LLC. I was moving to the New Lenox area so my wife and I thought it would be great to find a small business moving company out of the area to support. We were quoted 5-6 Hours - 4 Crew - 1 Truck. (2- bedroom 1800 SQFT Townhome) (assured 1 truck would cover everything) (This was to get everything out and into the new home) Move ended up taking roughly 12 hours Due to the below errors of Save your back. Owner "Josh" came to the house to physically quote /Visually see what was in the house and see all that was going to be moved. NOTHING was added to the original request - It was well delivered that EVERYTHING must be moved out. We had a same day closing and we did notify Save Your Back they would need to arrive by 8AM latest and out by Noon. (We were told this would not be a problem). Movers arrived roughly 30 minutes late and began work, as we got closer to Noon, I mentioned to the lead mover we were cutting it close on time and would need to be out by 12pm, I was told no problem they would be done in the next 45 mins. No less than 15 mins later the same mover came to me and said there is not enough space in the truck and there was nothing they could do unless "we" went to Home Depot or Menards and rented a truck, and they would fill it for us. (I thought this was an outrageous thing to tell your clients since you are a "moving company" ....) Clearly at this point it was beyond obvious Save your Back team came unprepared/evaluated incorrectly. (Didn't bring a large enough/additional truck due to a poor evaluation by the owner Josh when he came for the quote). Due to poor evaluation, I let the lead mover know I would be calling their office to let them know our issue since he wanted me to go rent a truck from Home Depot. A light bulb must have clicked in the lead movers head once I mentioned this to call his boss for a resolution. Spoke with Griffin (sales guy answering their customer move in progress lines) he let me know they had a truck coming but it would be at minimum an hour until it got there due to the truck being filled with (Junk) that had to be emptied before it could arrive. (This was at about 10:45AM - Truck never showed until 12:30PM) They were going to charge me for the truck as well but eventually realized I should not be paying for the additional truck due to their poor quoting/evaluation process. (Still charged me for the hours it took but just not the $59 dispatch fee-Laughable). By the time they had gotten out of the townhome it was roughly 1:30PM. (We were supposed to close at 12:30PM and ended up not closing until well after 2PM due to these issues) Once movers got to the new home they did have to sit and wait roughly 2 hours until we could close and get into the house to finish the job. (I took responsibility here and did not ask for reimbursement on this part, even though I probably should have as it was a trickling effect of their evaluation error) There was roughly a 2 1/2 -3 Hour period where movers were waiting for the additional truck to arrive/ pack the truck. I did not believe I should be responsible for the 3-hour charge here due to their poor planning/ poor evaluation. If they showed up prepared/did their evaluation correctly we would have never been in this scenario. Save your Back disagreed here and would not cover the 3 hours for their errors. On top of that mess, they did not wrap all our furniture as they said they would, which caused damage to specifically 2 pieces (Large tv stand and Sofa). They also put a handful of dents/scratches/marks on my new home's walls/staircase/front room/loft. I eventually was able to speak to Mark (Founder/Owner) after speaking with (Owner) Josh who told me I would have to put it up with Mark and acted like he had no idea what was going on. Mark said he would have to "Speak with the crew and do an investigation" This took over 24 hours to do. I Was shocked to receive a call back from Mark where he basically told me to kick rocks and all they would reimburse is 15 minutes of time and he would come himself and patch holes. I asked Mark if that is how Save Your Back LLC treats their customers by not taking responsibility and charging their customers for their poor planning/ errors? He became quiet on the phone and began to tell me to have a nice day and hung up. As a smaller moving company, you would think reputation and customer satisfaction would be a priority for them, clearly it is not. These guys do not know how to do business with anyone yet their own community. All they see is dollar signs. They will suck you in with a too good to be true quote and hammer you for over 100% of given quote owning no responsibility for their employees/companies' errors. Instead of saving your back you should SAVE YOUR ASS and go with a different moving company. read more

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Please do not use these movers under any circumstances. It just kept getting worse. We were quoted $880 for 3 guys, 4 hours, and 3 stops. Sounded great but heads up, the initial estimate did not include travel time so they tacked on another hour. It took them 2 1/2 hours to load two dressers, a mattress, a desk, and three chairs into the truck at the first stop. They wrapped the furniture, but it was still scuffed up. By 1:30, we were not even 1/3 done. They did send over two additional men after I called and said I wanted to stop the move. We ended up with 5 movers and 8 1/2 hours to move an 1100 sq ft home. Afterwards, we found my recliner still disassembled, my metal box spring completely bent, and my sofa sleeper had a leg ripped out of it. I have had several calls with the owner, and while they were able to fix my couch and reassemble my recliner, the only concessions he made was to not charge me for the extra people or time. I am still waiting to determine what he will do for my broken box spring. I really would have appreciated a discount for what we went through. We ended up taking all the boxes and small furniture in our own cars. I have no idea what the time would have been or how much more damage they could have caused. read more

Save Your Back Moving - Damage done to my furniture in the move. Left the couch on its side because they broke a leg off. - Movers Near Me - New Lenox, Illinois

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I wish I would have seen these reviews before using them in September. The owner, Josh ,came to our house to see what we needed moved. He said 1 truck 4 guys Stated he would have to send a second truck with because only 3 guys fit in one truck He said I would only be charged for a second truck if and when we started using it. Which I had a feeling we might need We had same day closing , I told them they had to be there at 8am and we HAD to be out by noon They did not arrive till 8:30 We needed both trucks and did not get out till after 1pm They charged us for both trucks for the whole time The move took twice as long as estimated They broke multiple TVs , kitchen table and multiple other things I was quoted for @$2400 and we paid $4000 I'd like to add we have used other movers before 1-7yrs ago and another 9yrs ago Didn't take nearly as long or costly nearly as much And at those times all my kids plus a grandkid was living with us ( we are empty nesters now ) So we have less stuff now read more

If I could give zero stars I would. They broke my $3,000 table and lied about it, charged me over double my quote, stole my mirror, and are ignoring me now. They will take advantage of you with a smile on their face. read more

Terrible moving company - quoted $1460 and charged $3000, lost and damaged items. Left about 40% of items at the other house, including large furniture items. Damaged a dresser they said they would fix - it's been a month. Spoke to management - disorganized and dishonest. read more

SAVE YOUR MONEY ! this is the worst company I have ever dealt with ! They totally ruined my furniture . I have gouges, scratches on most of my stuff and broke several things Totally careless ! when we contacted them, they told us to file a claim. We did, they offered us $100. !!! now we can't get ahold of them. I wouldn't use these guys at all! I took pictures of my dinning room set, my sofa table, my kitchen table, several pieces of furniture! POOR SERVICE read more

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I've used several moving companies while living in Chicago (New City, Wolley, etc) but this moving crew was by far the slowest I've ever witnessed. It took them 4.5 hours to unload 2 storage units (stuff that had been wrapped, packed and placed in storage by another moving company) so it wasn't like they had to wrap anything. The crew that showed up was like hiring a couple of your buddies from college to help you move. This was the worst moving experience I've had, and after spending 6-7 hours on the job, they left without offering to reassemble any of the furniture. read more

Mark and Mike were awesome! They were friendly, patient and VERY willing to help me with everything I needed today. They even helped me find my storage space, as it was in an obscure location at the facility. 5 STARS for them! Keep up the great work you guys! My only issue is with the price. I found it to be way too high, considering what needed to be done. This, however, is no reflection on Mike and Mark and the great job they did. read more

These guys were more concerned with getting things done as quickly as they could instead of quality. They put our bed together wrong, even after we told them it was wrong, they argued and refused to fix it. They put the mattress on upside down, assembled the couch wrong. They put fragile boxes at the bottom of a pile resulting in broken glasses. I would not recommend. read more

We thought they did a good job and now that we're finally all settled in we are finding that a lot of our furniture was damaged. They ran out of wrap and took the two rolls of bubble wrap I bought for myself and used it all. We didn't need the second truck but they made sure they got paid for it by putting two pieces of furniture In it. The kids who were working for them were good but the boss had the personality of a rock and he tried to over charge us cause he doesn't know common math! They make you sign a waiver for everything even when they know they can't get it. Please don't use they people unless you want most of your stuff damaged! Oh and they didn't even put anything back together so I kicked em out. They were sitting in chairs in my driveway while on the clock! read more