My family and I stayed the weekend for a wedding. It was TERRIBLE. The wedding planner, Sandy Miros was RUDE, PUSHY and confrontational. At one point, we were left on the side of the road to wait for a van to return us to the hotel from the beach. Breakfast was pricey and SLOW. They continually ran out of food, plates and we had to search for someone to fill our coffee and get us our bill. Upon checkout, we went over our bill which looked fine. We checked our credit card statement and the resort had double charged us for our room in addition to the room deposit. I will tell everyone I know to NOT stay, vacation or have their wedding/event at this so-called resort. It was a MISERABLE experience. read more

If I could give no stars I would!!!!! I recently stayed at the Sawmill Creek Resort and was treated very poorly and received the worst customer service. I have so many complaints and concerns that I do not know where to start. I tried to look past the majority of the issues and just have a good time while I was there with my family, but due to all of the inconveniences, the poor treatment, and terrible service it made this impossible. I want to start by the smell of the room when you enter. It smells of must, mildew, and cat urine. Coming from a family of allergies, this was horrific. I also have a son who is super sensitive to smells and would dry heave when entering the room. I would have requested a different room, but we were staying with his baseball team and ALL of the rooms had the same scent. I actually had to go and purchase Glade plug-in air fresheners in order for my son to be able to stay in the room at all without throwing up. There are multiple other complaints about the hotel itself such as the room looked as if it was barely cleaned. The coffee pot still had coffee in it from the previous guest and the bath tub didn't drain when you took a shower so you had to stand in your own filth. There were also multiple bugs in our room that we had to kill and be in constant look out for more. Also, the breakfast buffet was appalling. I am a registered dietitian and previously had my ServSafe certification so I am familiar with food safety. The food was not kept at temperature. The sausage and potatoes were very cold. The eggs appeared to be undercooked. The cereal stale. However, more than the conditions of the hotel itself, it is more about the health and well-being for a guest and human. One of my biggest concerns is for the way guests are treated by the staff and employees at the Sawmill Creek Resort. I personally was treated as if I was a nobody and so disrespected. No one was helpful, resourceful, accommodating, etc. They all acted as if they were just too busy and bothered when asked a question or asked to do their job. One particular example is that I had forgotten a few items in the closet on the last day when I checked out. I discovered this about 2-3 hours after doing so and I knew for a fact what they were and that they were there. I was an hour and a half away from the resort itself. I called and the front desk said there was nothing they could do about it. I explained exactly where they were and where to find them. I would be coming back to get them. They transferred me to housekeeping. The woman on the phone told me she would have to go look but would have to call me back because she was just too busy. I explained again that I knew they were there, but she insisted on calling me back. However, she never did. So when my family drove all the way back and my husband went in to get them, when he arrived at the front desk, everyone in housekeeping had gone home for the day and no one was able to get them for me because they were locked up. I was understanding about this. However, after now driving back home I called and talked with the housekeeper and she was very rude and stated I would have to pay for them. She stated "It's not my fault you forgot your clothes." When I refused because I was there to pick them up I was told that if I wanted my clothes then I would have to pay for them or I just don't get them back. She then became very argumentative and started yelling at me. It was very poor customer service. I do not understand. I asked to speak to her supervisor, but stated she did not have one. Then said she would have to talk to someone and would have her call me and hung up on me. Then I called the front desk again and asked to speak with the individual myself and was transferred to her voicemail. She then had the front desk employee call me back and stated I would still have to still have to pay the money to have my clothes shipped because I again was the one who forgot them and should have called to say I was on the way to pick them up even when the individual was supposed to call me back to say she found them. It is not so much about the charge I am concerned about. It just more about how I have been treated and the condition of their facility. It is inhumane. I was very displeased with the room, their employees, the food, etc. from the very beginning, but just looked past it because I did not want to be petty and complain about every little detail. However, after I have also spoken with other families who stayed at this resort this past weekend and have had other experiences of very poor customer service as well as poor accommodations I decided that this has to stop somewhere. People are spending a lot of money and time here and do not deserve this. DO NOT WASTE YOUR TIME OR MONEY!!!!! Don't risk your health and well being! read more

The worst place I have stayed at for the price they charged. The staff at the desk was rude when I told them our shower temperature would run extremely hot to ice cold. The rooms were musty and moldy. The "resort" had the feeling of being old and run down. Don't waste your time or money. read more

Nice quiet place, kind of a big party center with rooms so nice not having to drive after your function or meeting/party. Not much more to say than that read more

Although the accommodation was nice, the trip was spoiled due to the debacle at check out. My friend and I were to split the bill upon check out, and were assured at check in that this would be possible. When we we were checking out we were told that the computer was having issues and IT was working on it and that they were not able to process the split charges at that time. The room was already reserved on my credit card, so the entire stay -almost $1,000 was charged on my card. They stated that it would be fixed in the next day or so and took her CC information so that her portion could be charged and my CC could be credited. This was on May 17, 2019. It is now May 29 and the issue is still not corrected. I've contacted the Resort several times and they are still have "computer problems" and can't process credit cards. I find it impossible to believe that a resort that has a hotel, restaurant, golf course, gift shops and deli can't process any payments with a CC. read more

I have never written one before. This hotel was terrible they had a dog convention and people from a soccer tournament there. Instead of putting them in seperate buildings tgey were all mixed together. Dogs were barking all night and front desk did nothing to fix the situation. I was with the soccer tournament. Also on the saturday night the room across from ours boy locked the dead bolt so the key didnt work. Front desk was no help saying they had no way of opening door. So for 2 hours they knocked on door and outside window trying to wake the boy up. We helped by trying to call room over and over again. Other guests were upset about noise but front desk did nothing. We kept asking for maintenace to get called because they should be able to open it. Finally after 2 hours at night of this they finally called maintenace that lived 3 min. away. The man came in and hooked tbe door up to the computer and unlocked it. Not before they offered the family another room for a discounted rate of $60. Would never stay at this establishment again. read more

Sawmill Creek turned out to be the worst experience I have ever had in hotel stays. My husband and I were looking forward to a nice weekend getaway together to relax, and it turned out to be horrible. From the very beginning in trying to cancel a wine tour that we didn't even pay for yet, to the miscommunication and lack of advertising of the golf cart concierge service, to overpriced lawn chair restaurants, to closing off an entire restaurant for outside guests rather than leaving some of it open for the hotel guests, to the WORST service I've ever received in all departments of a hotel ESPECIALLY the front desk, right down to being charged $25 for napkins and plates to be delivered to our room when we had to order out because of THEIR lack of service in their restaurants. The ONLY reason why I'm giving it 1 star is because they have a private beach, a nice big pool (but don't count on getting a pool chair), and the golf cart kids are nice. That's it. Other than that, we paid $660 for 2 nights at a crappy hotel. They don't just need a new manager (which they never seemed to have in the first place because I asked to talk to the manager 3 times which was never "available"), but they need a whole new management team! I have a degree in business management, and I can see very clearly that lack of management is their exact problem. They need professionals to take over with resort experience, including advertising of the concierge service and things to do around there. They need a much more professional staff all around. We will definitely not be going back to Sawmill Creek, unless they completely change management and make everyone aware of the changes. read more

This is a great hotel, probably one of the best in the area, I love to go there with their 5 restaurant, their beach, and one of my favorite parts is the 5 star golf course, this golf course is the best in Ohio. This hotel is great for family and amazing for business. I found this places on a business trip, they had a great convention center, I have token my family 3 times after and we had a amazing experience with the indoor and out door pool, our room. Also it's good deals for everything that they offer. read more

Thanks so much for a nice stay! The fireplace was lovely. The staff are friendly. Nice location for meetings, conferences, pool, and fitness room. Close to what we needed and far enough away that it was relaxing! It is a sprawling complex with many outdoor amenities, but while we here they were all snow covered! read more

Wow what a horrible logging experience. We got a group rate as we stayed for a wedding that was being held and it was still expensive. From check in and the difficulty in locating our room in the maze of a "resort", a map would have been helpful. We finally locate our room and enter to find it looking like something out of the Shinning! From the peeling mildewed plaid wall paper in the bathroom. The carpet coming up from the floor and the smell like being in an old pool house. Now, lets talk about the bed. Ignoring the floral bedspread from 1960, the sheets were like sand paper, the mattress itself was also probably from 1960 as well. It was a hard as a rock bouncy innerspring number with smushed ancient pillows. Not only did I wake up to my entire body aching from sleeping on the god awful rock, I got up to find bug bites all over my feet and lower legs. Cannot believe what they are charging to stay at such a disgusting unaccommodating place, hands down the worst hotel I have ever stayed at. read more

First time going to this resort with my husband. Had a great time! went on a walk on the trails. The food was amazing. Had dinner on saturday night the band was wonderful. The room was great the fireplace was wonderful and the jacuzzi was nice. The staff was helpful and very nice. We will be back. thank you for everything you did for us and our group. read more