Will sell you a Chevy, no problems at all. But when the engine or transmission/power train starts…read morefailing.. they will just reset the computer and light, say they can't find the problem, hope you keep driving until you hit the mileage where the warranty runs out. Had a Silverado, late 2015s, had transmission issues, there were class action lawsuits for this and Chevrolet was fixing them. Service manager looked at me straight face and said that was against corporation not the dealer, would not replace the transmission even though he knew it was failing and part of a class action. Could've fixed the problem but i guess he decided that he couldn't bother chevrolet america and add another service request on a recall where corporation paid. Maybe he was told not to by the owner to maintain a reputation.. Either way, he kept jerking us around until the warranty mileage was up then demanded 8k for a new transmission. We got rid of the truck after they reset the computer and check engine light AGAIN (yeah just unplug the battery) and charged us a diagnotic fee. All in all, it's a shitty dealership ran by shitty people with no morals other than to make money. If you're local then you already know.

OBX Chevrolet was great when I got my Yukon and they have taken care of all my vehicles before. The…read moreservice side keeps me straight and gets me in and out.

I WOULD DEFINITELY BUY MY NEXT TRICK HERE (if my wife hadn't told me this was my last truck with a…read morehomicidal look in her eyes.) Great buying experience. Fair pricing (I did shop around) fair trade in, excellent service. I know I should expect that with the substantive cost of the truckof the truck, but much better than other Ram dealers I visited. Had a problem with an accessory. The wrong one was ordered and delivered with the truck. I tried to use it for the first time 2 months later, discovered the problrm and went back . With no questions asked, they replaced the accessory. Took less than 24 hours.

My truck had to be towed there and I paid $1497.00 for electrical problems caused by water leaking…read morethrough 3rd brake light. Seems to be a known problem as it happened to both of our trucks. (2020 & 2022) but was charged $420.00 (2 hours) for diagnostics. Was still having problems with it & it had to be towed back. I then was told needed a battery & it would be $511. After paying by credit card I noticed I had been charged $858.00 for the battery. They said I "should have known diagnostics was $210.00." Still doesnt add up to $858.00 They won't take any responsibility for the error.

I had the unfortunate luck of burying the front end of my Blazer in the sand at the beach in the…read moreSummer of 2020. BTW, I am from out of state and was on a family vacation at the NC beaches when this happened. After several disappointing calls to Chevy dealers, I called Performance and spoke with Liz. She realized the predicament I was in and made arrangements for me to be at Performance the next day. She and the service team there made temporary repairs sufficient enough to allow me to drive the car several hundred miles home, because trim parts needed to be ordered. I cannot say enough positive about my experience. Liz is the bomb! Thank you.

Brought my 2016 GMC Sierra 1500 in with transmission issues ultimately the transmission was shot in…read moreneeded replaced and was going to be covered under an extended warranty. The dealership had no issue working with the extended warranty to have the transmission replaced after a couple weeks I got the truck back and everything was good I thought less than a year later I started hearing sounds coming from the bell housing area and not living in the area anymore, I called and they told me I would have to take it to their dealership for them to look at it for anything to be covered not wanting to cause any damage. I took it to a dealership in Virginia, and ultimately the flywheel bolts were loose, causing the flywheel to rattle when the shop did an initial inspection. There were bell housing bolts loose. There were bolts missing exhaust, put back together with wrong bolts and wire holding it when I tried to talk to the service manager at this dealership about what the other shop had found and the issues they did not believe me or the shop and told me for them to cover any of the cost. The vehicle would have to be brought down to their dealership, which is not possible without paying an outrageous amount in Towing. Obviously they do not take any pride in the work that they do do not trust this dealership.

I bought a used truck from Austin on Saturday April 4th. When I purchased it had a key issue and…read moreAustin gave me an IOU to get it fixed on Tuesday April 7th. We brought it on Tuesday and their key guy said it's an issue with the truck. Duke Chevrolet told me they would bring it over to Toyota to sort out the issues that day. They didn't bring it until the following day Wednesday April 8th. It is now Thursday April 9th and Toyota wasn't able to fix the issue. We bought this Truck because we had a trip out of town on Friday April 10th and we needed the truck. My wife went in to sort out the issue and see what they could do for us. Grace stated the vehicle should have never hit the lot with this issue. Danny their service manager said it had never hit the lot and Austin had pulled it out to sell. My wife went to their Sales Manager Mike with this information to see if they could possibly give us a rental so we could make the trip tomorrow. Austin knew we had a trip out of town when I purchased this vehicle. Mike basically told us their is nothing they could do for us and while my wife was there (I was on speaker phone so I heard all this) he told us that he also has a trip tomorrow so he's got to get moving and when my wife retorted with "yeah but you have a reliable vehicle" he waved his hand at her and said "I'm not going there with you." My wife was not being rude she was just stating a fact. Mike is a horrible Sales Manager and in my opinion should be fired for disrespecting a customer that didn't even raise her voice and waving her off like it's the 16th century. I was unable to be there due to work. When I asked over my wife's speaker phone what the return policy was Mike stated "4 days, 200 miles" which both have probably passed seeing as I got to drive it for a whole 60 miles before turning it back into them on Tuesday and they drove the rest of it. They stated they will fix the issue, but the fact that Mike disrespected my wife, the fact that Grace (I am assuming her position is high up in sales) stated this truck should have never hit the lot, and the fact that Danny stated it should have never been pulled from Service and there is absolutely nothing Duke Automotive can do about the inconvenience of this issue (other than get it fixed whenever they can I guess) has put a bad taste in my mouth for Duke Chevrolet Automotive. Hopefully this gets seen my Eley Duke, because at this point I am screwed out of this trip unless we get a rental on our own dime, because of multiple screw ups from this supposedly good dealership. While I was typing this Mike called me back and told me Eley Duke would pay up to $250 for a rental vehicle. So I guess there's that, but when I asked Mike if he raised his hand and shooed my wife away he stated he did not, however I do not believe him because I heard his statement "I'm not going there with you" right before my wife said "I just got dismissed." For a first time doing business with Duke Chevrolet Automotive, all I have to say is this has not been a pleasant one. Thank you Eley for offering 250 towards a rental, and thank you Danny and Grace for treating my wife with respect. I'd even say Austin was pleasant to work with, but Mike, I heard your tone over the phone and shame on you for shooing away a customer when they are asking for help. Can't wait to drive my new to me Tacoma whenever that will be.

Used them recently to address a transmission issue. They promised 3-4 day turnaround and it took…read morealmost two weeks. No good reason given. On them plus side, the work seems to have been done well and they provided a loaner vehicle.

I had such an amazing experience the past few weeks and can't thank Leo enough! I came in with a…read moretough situation after a major mechanical failure of my old vehicle, negative equity to deal with, and a tight schedule with work and kids' sports. I felt like finally the universe was on my side as Leo and his team helped me figure out all the fun financials of a low valued trade in and getting into the new-to-me vehicle that my family and I needed. The genuine kindness from Leo and Danny and Fatima (I'm sorry who else's name I may have forgotten) has restored my faith in car dealerships and I may never go anywhere but RK again. If you are in the market for a new vehicle, please do yourself a good service and go to RK Chevy and ask for Leo. He will literally run from building to building, texting you updates as he works on making things happen. Just don't be surprised if you have to beat down a line of other customers who are there to follow up with him. He's that good. As I said the day he handed me my new keys, "It may only be April, but it's LEO seasonnnn!"

It's now been over 2 months, and I still haven't received my vehicle tags. My truck has been…read moresitting without tags for days, and despite reaching out to Kosta and Danny multiple times, I've received no response, no explanation, and no effort to resolve the issue. Instead of helping, Kosta became unprofessional and even threatened me over the phone, which is completely unacceptable customer service. I paid for a service that was never properly completed, and I was left dealing with the consequences while being ignored. There has been no communication, no accountability, and no compensation for the inconvenience they've caused. This has been one of the worst customer service experiences I've had. I cannot recommend doing business with this company. Stay away if you expect professionalism, communication, or follow-through

Brittany helped me into a new car after the unfortunate theft and totaling of my previous car. They…read moreworked with me and my insurance to ensure I got the car that I wanted without having to worry about timing. They were professional and courteous. I am thrilled with my purchase.

Horrible place!! Check the car with another mechanic before you buy!! I have broken car that i…read morebought last week. Need engine work, bunch of small things are missed ( wipers, turn signal is blown, i do not think that car will pass state inspection). We bought this car in a rush to go to the long trip with my 3 kids. Thanks God nothing bad happened during the ride. The dealership owner just making fun of my husband. Never in my life i expect something like that. I know you can miss things, but the way they handle it is not right. I hardly ever leave a review. This is something that i wish wont happened with you. Please watch out!!

If you're looking for a no-nonsense dealership that genuinely cares about their customers, RK…read moreSubaru is the place for you! Bought my 4th Subaru from RK last night, there's a reason we keep going back. Nick Wilson, sales manager, was super patient with my indecisiveness, offering different finance and leasing options between different models and trims to get me to my goal of lowering my current car payment. In this situation most dealerships will do just about anything to simply get the deal done, however Nick spent time helping me select a trim most similar to the 2022 Forester Wilderness I was trading in, so I wouldn't lose too many features in the process of saving money on the car payment itself. Anyone else would have focused on just finding me a lower payment so I really appreciated the time he spent with me on this. The sales agents assisting me, David Fanning, John Conrad, and William Link were super helpful in helping me compare models and discussing utility and capabilities as well. These guys even took me out to see the car multiple times to check for included accessories, and determining what I would need to add as well! These guys did a great job helping me make decisions as I was trading in my full sized SUV for the more compact Crosstrek Sport. Their product knowledge really shined here in not just knowing Subaru's lineup, but what options and capabilities come with each model and trim level, and being able to cross compare them. It's also worth noting that I went into the dealership battling a multi-day long migraine, and it was super cool that everyone was considerate of that as well throughout the process! Additionally, lot attendant Rich did a GREAT job on the cleanup for the car as well, he's always SO thorough! And he's even helping me put my crossbars on! The only part of the process that was frustrating was the next day, today, I met with David Fanning to get my new 2024 Crosstrek Sport's windows tinted. My car was dropped off at the tint shop at 0830, RK doesn't open until 09 so this also speaks to these agents commitment to their customers as well. Around 0930, David gets a call from the tint shop that my car is ready to be picked up. At this point, David communicated that before we can pick up the car, some paperwork had to be signed by the sales manager and taken over to the admin office, in order for the tint shop to bill the dealership for the work. And this is what we waited on for almost an hour. It appeared that the manager was in a meeting with owner during this time. David attempted to pick up this paperwork during this meeting and was told to wait. No problem, I had brought my dog with me, we hung out. Around 10, John Conrad called down to the manager's office to inquire again about being by able to pickup this paperwork so I could pickup my car and go home, again was told to wait. This was really frustrating to wait when my car was already done, and all we needed was to be able to just grab 2 pieces of paper from the manager's office. At 1020, finally we called the tint shop, explained the situation and got permission to just come get the car, and submit the paperwork by end of day. I've purchased 4 Subarus from RK, they are genuinely the best dealership in general in Hampton Roads, which is why we continue to come back for vehicles, accessories, service, say hello. I highly recommend this business for their sales staff making the stressful process of buying a car simple!

We had the pleasure of working with David Fanning when looking to purchase a crosstrek 2025. The…read morebest car buying experience I've ever had. David set the deal up completely through text, and got me the numbers I wanted to see for our the door pricing within a day of speaking to me. I came in and he was quick in getting our trade in looked at, and pushing the deal along to financing. All in all I was only in the dealership for a little under two hours. I would highly recommend asking for David F. If you come into this dealership!