Petrina is very kind, funny, and helpful! Helped to make my new environment more welcoming!

Enrique is the best! He completed my service request professionally within a timely manner. His focus while working on my repairs was impressive. I recommend Enrique for all repairs for his excellent work. read more

While my original review was very positive for Saxony at Chase Oaks (mostly front office staff) my move-out was a disaster. I intended to post a more detailed account, but I will be as brief as possible. I was a tenant at Saxony for 18 months. I was the only occupant in the unit (Never a roommate or even a visitor...always met up with friends off-site locally). Never actually saw the unit before move-in. Appliances approx. 20 years old and, while not actually broken, they did not operate as efficiently as expected. Low quality countertops. The unit was fully cleaned and left in excellent condition when I departed. I was not allowed an in-person walk-through upon my departure. Saxony instructed me to leave the keys & gate remote and simply close the front door (I left on a Sunday). Several days later I received a bill for $866.84 which included a complete carpet replacement listed as "Severely discolored and soiled in the living room areas". Attached is a pic of the specific carpet area they claimed was in terrible condition. The carpet was just fine upon my departure. Bottom line- If you're considering a move to Saxony at Chase Oaks make sure you perform a thorough walk-thru prior to signing a lease agreement or making any deposits. Make sure the unit is updated to meet your needs. Take plenty of pictures at both move-in & move-out. Even with pictures Saxony Mgt. may still issue unwarranted charges. Even with an 800+ credit score and never an apartment issue such as this in the last 35 years, they came after me. Be cautious & good luck. read more

Saxony at Chase Oaks Apartments - Carpet upon move-out - Apartments Near Me - Plano, Texas

I would like to commend Manuel in the Maintenance Department. He recently did some work at my apartment. He is very thorough, professional and very personable. He took care of my issue and did a great job. He is definitely an asset to the Maintenance team at Saxony at Chase Oaks. read more

So Saxony had my review removed. Not sure why other than I'm speaking the truth and they suck ASS. I'll keep this short since the first one was removed but the bottom line is DO NOT MOVE HERE. Management is terrible, communication is terrible. And the move out of experience was the worst I ever experienced in my life. Trying to charge for counter tops that had a scratch that was there at move in. Mind you theses counters are trash already. None of our appliances ever worked with 2 babies. Stove barely heat up, microwave caught on fire, fridge broke multiple times and they wouldn't replace it. They will try and charge you hundreds and thousands of dollars upon move out so be prepared. And they will not give you good reasons as to why. I'm currently filing a lawsuit against them. Maybe we can do a class action lawsuit against them? read more

They make you pay for move in problems that were documented on move in. I wouldn't recommend moving here unless you have money to give away when you move out. I have the original documents but for some reason, it will not let me upload them. read more

Saxony at Chase Oaks Apartments - My review - Apartments Near Me - Plano, Texas

Chris was super knowledgeable and kind he knew the apartment complex well and answered all of our questions perfectly

DO NOT LIVE HERE! Living at Saxony at Chase Oaks was one of the most frustrating rental experiences I've ever had. The communication was absolutely awful from the very beginning -- and it only got worse when it came time to move out. They were nearly impossible to reach about pending move-out charges, yet somehow continued sending automated emails and notices. Over the course of 3-4 months, I received maybe 3-4 actual replies total, despite multiple follow-ups. They attempted to charge me over $400 for completely unnecessary maintenance and move-out fees -- even though I had photo and video proof showing there was nothing wrong, and that I left the apartment in much better condition than I received it in. I repeatedly reached out to dispute these charges and explain the situation, but I was either ignored or given vague, dismissive responses that never addressed my concerns. To make it worse, I was only in the apartment for six months. Six months of ignored emails, false charges, and gaslighting from their office staff. This place is not worth your money, time, or peace of mind. If you value honesty, communication, and a management team that actually cares about residents, DO NOT LIVE HERE! read more

Our heater went out this early morning. Mr Enrique came and in 15min. He had the unit up and running. We are in unit 1921. He was clean and courteous. Thank you so much Mr Enrique. read more

We lived at Saxony at Chase Oaks for 1.5 years. The move-out process was so disappointing and frustrating that I feel compelled to share. Despite paying into their damage waiver program the entire time we lived there, we were charged nearly $2,000 in move-out fees -- including a full carpet replacement -- without clear documentation or proper depreciation applied. The carpet wasn't new when we moved in, and we were never provided with any vendor invoices or proof of replacement history when we requested them. Our refrigerator broke 3 times living there and we lost hundreds of dollars in food each time because they refused to replace it. Our microwave literally caught on fire. The AC was broken and our newborns room was 59 degrees. We returned all keys as instructed (left under the mat per the office's direction), but were still charged for a missing mailbox key. The stove was barely functional during our stay (only one burner worked), yet we were charged for drip pans as if we'd worn them out through use. Again this should be covered under normal wear and tear. We were never provided working gate openers during our lease and had to enter manually the entire time -- a huge inconvenience given the gated community promise and they charged us $25 each for remotes. What's most frustrating is the lack of transparency and unwillingness to acknowledge the condition the unit was in at move-in. They kept referencing their "records," but didn't provide actual documentation we asked for -- just photos of the unit post-move-out. Oh and charged us a cleaning fee after we provided proof that we paid a housekeeper $250 to clean - we have video proof. They are trying to charge us for $120 in trash - again apartment was super clean upon moving. We've now had to escalate this to small claims court after they refused to adjust the charges or provide adequate receipts or proof. We also paid for the damage waiver program the entire time we lived there, but when we moved out and asked why we were still being charged for carpet replacement and damages, we were told the waiver "doesn't apply after move-out." That feels incredibly deceptive -- when else would damage be assessed if not during move-out? At no point were we told the program was basically useless once we left. If you're considering moving here, just know: you'll likely pay for things on your way out that you didn't damage, didn't use, or were never provided. Make sure you photograph everything and don't count on them to be reasonable when you leave. Also document your security deposit because they will screw that up as well. read more

I've lived here for 10 years. You couldn't ask for a better place to live. The maintenance and office are always nice and respond immediately. If I had one complaint it would be that I don't like the new color scheme that they are currently repainting with. I like the original/current colors. But aside from that, this place is the bees' knees. Close to some VERY good grocery shops, especially if you are from Asia because there is a small Asia-town located right across the street with excellent Asian restaurants and grocery store. There is a Japanese one and a Chinese one. read more

Saxony at Chase Oaks Apartments - Apartments Near Me - Plano, Texas

Lived in this place a year and had minimal issues until I moved into another bigger unit. The unit I was initially in had no flaws other than that the fans didn't work at the highest level. Lots of issues with cooling the unit down. (They continued to tell me that was the best they can do, yet the new apartment fans work much faster so that was a lie. And electricity was a bitch on the 3rd level). Anyways didn't put much on my move in form because everything seemed to be working. Well when I moved out they used it against me. We are not nasty people, we bleached the tubs regularly and overall maintained the place well. They accused us of chips and stains on the countertops when if you saw the countertops they are virtually indestructible. Why would I mark discoloration that isn't an issue with use when I move in? I emailed the office several times to dispute the charges. I got charged for carpet cleaning, housekeeping, and paint usage which should already be standard in every new move out/in process. (The only way you won't get charged with carpet cleaning is if you have it professionally cleaned and provide a receipt.) Unbeknownst to me those charges were included in the lease (so I found out after the fact) except for paint. I asked for where it says it in the lease and they have YET to show me where. Mind you I now live in a new unit at the same complex, but after seeing how hard they messed with me from the first unit, wish I had gone through with a magnifying glass because I know they are going to put some BS charges on me. Now that I've gone back and forth trying to dispute the charges they chose to just ignore the emails. So I thought maybe they are working to reduce the charges. WRONG! I got a call from the debt collector requesting the charges. So instead of handling the situation appropriately and timely to meet my deadline, they ignored me and now are costing me to accrue interest on the already existing charges. The assistant manager attempted to pacify me but ultimately gave me the same corporate BS to try and cover their ass when really the manager should have been handling the issue. The assistant even told me the manager was supposed to reach out to me which she never did! The communication is poor and so is the management. When I added a garage onto my lease they told me maintaince would look it over and then call me when it was time to pick up the keys. I waited a whole week and had to meet with the manager about it. The garage had become a dumpster site and they had to empty it all out but were too lazy to do it until I asked when I would get my garage. They also had to put in a new motor but of course none of that was communicated until I started complaining about the length of time it took to get it. Since getting the garage, I've complained several times about cars blocking the garages (where they explicitly say in the lease you CANNOT park) yet all they did was put out an email. The same car parks there everyday which is an inconvenience to where I park. I was easy going at the first unit but they have taken advantage of that and I will NOT be renewing my lease. So my recommendation is to NOT live here unless you are prepared to be charged ridiculously with move out fees or write EVERYTHING on the move in paper (and I mean every speck, scratch, or wrinkle that you can find). Even with that I wish you the best of luck because they will still find ways to get money out of you. I included in here the pictures they claimed of "damage" to the countertops to show you how ridiculous their claims are. My son is 4 years old and can't even reach the bar top to chip the edges. And no matter how much water sits on the countertops I can't bleach the counters. If that was the case the bathrooms would be a similar complaint but it wasn't. Again, none of these were things I would mark on a move in process as "wrong" because everything was functional. And of course no one could show me what the move out pictures looked like to have a comparison with what I moved into. read more

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I've lived here for over 11 years. Maintenance is amazing. I love Manuel, Enrique, and Alex. They are my boys. Really nice, cool dudes, who will help you in the middle of the night if you have a problem. You call them and they'll be there in 15 minutes - even if it's in the middle of the night (if it's an emergency). They even helped me install my washer and dryer. The apartment looks lovely with it's new coat of paint. No bugs. I could count the number of bugs I see in my apartment each year on one-hand. It's very clean - then again, I live on the top floor (3rd floor). Nice community. Mostly families. Pool is always pristine. Premises are cleaned of trash and leaves WEEKLY. Trash pickup is 3 times a week and right from the bottom of your stairs. read more

we have a week left here! We are leaving mainly because of the noise level of the people above us. More soon...I do NOT recommend this place... read more

I've been a resident at Saxony at Chase Oaks for 1 year and the entire staff has been terrific. Always someone in the office to greet you when you enter and happy to assist. Petrina, especially, has been there for me whenever I've had a question or request. She's very professional, knowledgeable & easy to work with. Petrina's quality of service shows through. Thanks! read more

So a fire alarm hanging out of the ceiling equals normal apt noise to this apt complex GaInEs investment reply- we cannot verify any noise that is above normal apt activity level. Don't bother asking the office to submit a maintenance request and when you submit it yourself it still takes them 5 days to " review". It Won't get done. HEY assholes the goddamn smoke alarm is hanging from my ceiling because YOU can't verify that the jungle gym above me isn't above what YOU call " normal " apartment noise!!!!! How the fuck would you know what " normal" apartment noise is? You haven't done shit about the idiots above me for 3 years!!!!!!!! Don't bother calling the courtesy officer either they are completely useless!!!!! Do yourself a favor DON'T bother even looking at these apartments! ABSOLUTELY the worst management I've EVER had to deal with!!!! And they never answer the phone Don't bother calling the office and talking to Nikki she's about as helpful l as tits on a bull. Also the excuses they give " we've already addressed the noise" so if it's happening again you have to record the noise and send an email. HEY SaXoNy chase oaks FUCK you!! You haven't fixed shit or addressed anything if I have to call every FUCKING DAY!!!!!!!!! read more

BEWARE !! Owner Adds Ridiculous Charges at Move Out. Don't move here if you do not want to pay a huge bill moving out. I lived here for only a year. Upon move out my apartment was cleaned, the walls were free of debris and stains.The carpet had minor dirt from high traffic areas. At move out I was charged $525 I have never paid this amount at any apartment I have ever lived at. I was charged $83 dollars for paint, $135 for my bedroom which was the only room with carpet. Then $206 for utilities along with other charges. I reached out to the Regional Manager Zodi and all she was willing to deduct was $25. This place is a total rip off! read more

Alex in maintenance goes above and beyond to make sure residents are taken care of. Make sure you take care of workers like him you do not want to lose another good employee . read more

Miss the best maintenance guy, Valentine. It would be nice if rules were enforced (laundry hanging over the rails and trash out only on trash days) It would also be nice to get good landscaping, so much mud and grassless areas, why not place stones or rocks in the muddy areas and get a new landscaping crew. Please start enforcing the cleaning of balconies and place more doggy trash receptacles, many need to be replaced. Overall, I've had good service here, read more

The application process of this apartment is a JOKE. I have never seen any application process so COMPLICATED. First they told me that my documents were good enough to proceed with the application and as soon as I started the application they kept asking me more documents. They didn't give me the list of required documents at first. Every day they kept asking me for something or other. I was patient throughout the process and kept sending them what was needed. Later they come up and tell me that I need to show them another applicant that has Rent x 8times the income. The requirement was x3 the rent and my documents showed more than that and yet they wanted more. They want me to show $16,000 income every month for a $1300 apartment. I guess they completely forgot that there's a Pandemic going on. I completely misunderstood and was unaware that I was renting a Palace and I needed that huge income and so many documents. I had also applied to other apartments with $1900 rent simultaneously and received the approval within a day with minimal documents. Only for this apartment the manager decided to give me hard time by making it complicated for me. Clearly they didn't want me to get that apartment. Don't tell me I don't have good credit or something came up in screening because if that was the case then other expensive apartments than yours wouldn't have approved me in a day. The management is rude, didn't help me even once throughout the process. They never gave me more options, the only option for them was to cancel the application. Kept asking me to let them know if I want to cancel the application. Obviously now you want me to cancel because you have got your $200 application fees which I wont be getting back. Thank you for wasting my time, money and energy. Keep up the great work. Worst experience until now. read more

We have loved living here and it has only gotten better. The new manager, Amanda has really cleaned up the property and the staff and it has made a big difference. We just wanted to say thank you for caring and making our home a better place. highly recommend. read more

From the perspective of a "former" tenant - Thank GOD! Bed Bugs...Noisy, ghetto neighbors above us...Paper thin walls (You can hear EEEEEEVERYTHING in the bathroom!)...Gnat infestation...Bait and Switch on rent...Unfriendly staff. And after all of this...Had the audacity to deduct from our security deposit! Really?! The best thing about this complex is the fact that they had garages (because a lot of apartment complexes don't) and the Maintenance Staff - They were fantastic! Other than that, I would HIGHLY recommend you keep looking! read more

I just wanted to share my experience with a few maintenance requests I made recently. I put in several requests for items that had not previously been fixed. Enrique came right over. He immediately addressed and fixed all three items. He was fast, efficient and very professional. Thank you Enrique for your assistance, you're the best!! read more

I have been living here for over two years and I love it. It is super quiet and anytime i have a maintenance emergency or non emergency they fix it quick. I would never move except I got a promotion and I am moving to one of their sister properties in Irving. I absolutely love the staff and the property manager is very helpful. Thank you for a great two years. Rachel Hall read more

Been around many apartments from LA, SD to Texas due to work. I had to leave this apartment to my mother after 7 days of signing the lease. Zach has been stupendously kind and been very helpful to my mother. First we thought there were flees in our apartment which the staff took immediate action to pesticide her apartment, we found out it was her side effect to her immune system breaking down. Being very picky and difficult to deal with when I'm renting a place, but Saxony kindly helped my mother and myself while I was there. Was a wise choice to pick Saxony over other near by apartments for us. It was my mother's decision and thought I would regret however Saxony has been nothing short of being one of the best read more

The Saxony at Chase Oaks are racist, fraudulent, and have Afrophobia; the staff in the leasing office discriminate against qualified Africans that apply to place. They asked me for my driving license, W2s, paystubs, tax return, bank stank statements , references, rental history, and $50 application fee but they fed me some story upon me following up severally. This place does not approve of African applicants. SMH. read more

Positive: Professionalism, Quality We had a great experience working with Jacqueline and Victoria. Jacqueline is very responsive and answered all of our questions before/during our move-in. The place is BEAUTIFUL! High ceilings, large balcony with our corner unit, valet trash, fast maintenance, and the amenities are great! They have a great parcel/amazon locker facility system as well to make sure amenities can be enjoyed safely. We have had a great experience here so far and would highly recommend working with Jacqueline. read more

it is the best community, New staff and management is very supporting. Mainly Manager is very kind and always ready to help. Last week I had requested for Carpet cleaning so Manager approved the request and Next day they did carpet cleaning. read more

READ CAREFULLY BEFORE RENTING WITH GAINES INVESTMENT PROPERTIES.. The owners and and management are blood sucking, money hungry, unethical property owners. Lived on property for two years, never late once on rent, and we were not problematic tenants. They offer you bogus offers about getting a remodeled apartment then stick you in an apartment that has paint stains on old vinyl in bathrooms and kitchen, warped counters, stains on tub not to mention ant and termite infestation. There was always trash left out when valet wasn't picked up, gym was unsanitary as well as laundry rooms and pools. OH BE careful how you submit your 60 DAY NOTICE...Zoe the OM claims she didn't receive it on four different computers however they certainly received our renewals! We did not want to renew the 2nd years but did so due to medical issues so we signed on another year and then added a garage for $80 a month last four months or so of our lease. They did not honor our 60 daily email then asked us to move out earlier than our lease as they had leased our apartment but tried to make us pay for another entire month for almost $1600 for another entire month of rent, pet rent, car port and garage fees...no prorated fees! They stated once apartment was occupied, we would get a refund. We were not able to pay that as well as all our moving costs and tried to access to pay afterward but they deleted our log on access. I sent an email to Zoe ago said the property owners would send us a final bill which took them approximately a month. We were going to pay it, however, they turned it over to a collection Agency within a few months and added SO MANY ridiculous fees on top of the $1600. We are now at any $3000 + and collection Agency is adding penalties every month. My rental history AND credit are now tarnished as a result! read more

We lived at Saxony at Chase Oaks for 2 years and are very comfortable and happy. The complex is great and they keep all the areas clean at all times. It's a family environment you can see in the evening everyone walking outside with their kids. I like the fact the gates can only be opened by remote control or the code. There are two pool areas with grills first come first serve. The best part if the friendly service from the girls in the office. They always greet you with a big smile and can help if you have any problems. Also when first moving in to the apartments they were very helpful. Coming from out if state they were great at helping us before our furniture was delivered. However the gold star goes for the maintenance crew Juan, Vicente and the rest of the guys. They are great! In the few times we have needed help. We called and the girls in the office put in the request. In the same day we have somebody in our apartment fixing the problems. Highly recommend the complex, a plus is that location right of the highway and close to the grocery shops. And the outlets are just a couple of exits down the road. read more

I have been here 4+ years and it is a great place to live. The front office folks are amazing! Always warm and outgoing. Egar to help out a resident with any questions they may have. When the small things go wrong, the maintenance staff is absolutely outstanding! On time, proficient and well mannered. Come check this place out if you are looking for an apartment in this area. AC read more

I just moved in and my new apartment is absolutely infested with roaches. When I contacted management I was told I could move to a smaller apartment for more money if I wanted. This is absolutely ridiculous. I am paying nearly a thousand a month for a single bedroom and apparently I have to share it with a truly disgusting pest. Stay away if you can, for me it is too late. read more

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I've lived 5 years here! It is quiet & safe. The front office personnel are friendly & helpful. Maintenance is the best! You will be impressed! I moved away for one year to move to an independent senior living place. I've moved back. read more

I love it here. I have been here for oct 2020 and I love it as much today. Whenever I go leasing office I see only smiley faces. They are fast at completing maintenance request if any. thanks to Jacqueline now I'm renewing my lease. read more

DO NOT EVER LIVE HERE!! The management has very little customer service skills. They would rather push you out, rather then help you with any issues your having. The Walls and Ceiling are paper thin! Ever since I've moved in, I have heard every single footstep from my neighbors above. The parking area is often broken into or vandalized, oh yeah and they have no cameras. Living here will cause you unwanted stress. The only thing I can say that saxony has going for them is there excellent maintenance group. read more

This is such a nice property, with easy access from highway 75. The staff was very helpful when I inquired about an apartment. Such a great price for the area! read more

I've stayed at the property Saxony for over 5 years and being a loyal tenant seems to be a bad thing here with this company. My family have dealt with issues from other units such as smoke, leaks, and noise. There were not that major but definitely caused our family to be upset. We are in the building with terrible parking design so we've (almost everyone at this building) had problems with other tenants when trying to park or leave. So like 2 years ago we got a notice that they will remove the island that caused the parking issue soon. The keyword was soon. It's been 2 years and here I am with that same issue. Noise complains, these are pretty normal to me now. The tenants above me from last year wrote me an apology letter and said they were walking on their toes. That the problem was probably from the way the building was structured. Now, they moved out already because I am sure they didn't want to deal with all the complains. We had issues with our AC and the maintenance came and sprayed some chemical to it that made the whole unit unbearable. My poor dad looked like he was about to pass out when I came home and you know the only explanation he got was that it'll go away soon. Nobody here really give a crap about the living conditions, the only thing I've gotten from them was rent increase. Leaks, I can go on and on about this problem. Again the apartment will always put the blame on someone else. I am not hear looking for excuses, I need a solution. My stuff was damage and all they can say is sorry. I've had it with this answer. Can I give this place a zero star. The worst establishment I've had to deal with. First leak was in the master bedroom about 3-4 years ago. We had a bad storm and I can hear something dripping from the window. I reported it, someone came and said there was no leak. Years later I reported this again (a month ago). They came and sprayed some bug spray and that was probably it. You can imagine where I am heading with this. I then found mold in my closet wall. Wow, no wonder I haven't been feeling well. I am literately getting sick from living in this place. The solution, they came, wiped it off, spray some chemical and then said someone will try to find where the moisture came from. No one came to look for anything after. Also, a month ago our neighbor's unit fire alarm came on and there was a fire. The sprinklers came on and flooded their room. Lucky us, since we had our garage unit next to that all our stuff got wet. They only came to the room and told me to check for leaks in my room. We had to dry up our own garage from their problems. Then as of today, something that just drove me to this. I am working and there's this loud noise from upstairs. I went to my garage and water was everywhere. Pieces of the dry wall fell off to my car, the garage smelled nasty. I called the apartment right away and no one is here yet. The plumber came down and called his manager who then called property manager. They cut a hole in the ceiling to fix the leak. They left saying the apartment will have to come fix the hole, no one from the apartment is here. We saw some drive around and waved at them, they kept driving. I have another leak from upstairs from a few years ago too. This time it was indoor and our furniture was damaged from it. They came in and only cut off the piece of the carpet that got wet and left. The living room carpet was wet and caused the side of the wall to mold up. I can go on and on. A few months ago the entire garage system fell off the ceiling. Thank god my car or anyone was in the garage at the moment. Someone could have gotten hurt and property damage as well. Is this normal living conditions? I am not sure what I am paying for at this point. I also got my mail stolen, they lost my mail, got my car broken into twice. All this was reported and I just get excuses. I lost my time to work to deal with all of this and I am still paying more and getting nothing. I am sure doing this review will not get me the response I am expecting so just do yourself a favor. Pay more elsewhere. Our family can't deal with this kind of living conditions anymore. read more

Ok, I left two stars on earlier review, but I want to downgrade to one star, due to: nickel and diming you with extra fees when the rent is already sky-high, paper thin walls, stove/oven from the 1970's, lousy maintenance, NO choice of cable/internet companies, fruit flies, sky-high rent costs for what you receive, lousy parking. read more

I lived at Saxony at Chase Oaks for 3 years and had a very positive experience there. First, the ladies in the office are great! Over the years I would have minor issues come up and they always took care of it right away and in a way that I was satisfied with. No apartment is going to be 100% perfect but this place is as close as you're probably going to get. I found the maintenance staff to respond quickly and effectively. Also as a single female I was never made to feel uncomfortable if I was home when they came to fix something. I would say the majority of the population are families and it has a very safe and clean feel to it. The only cons are really if you live by the high school stadium. The announcer sounded like he was in my bedroom on game nights. The large parking lot by the stadium also attracts young kids to go donuts in it. That's something that isn't in the apartment complex's control and I wouldn't let it stop you from renting here. Finally, the best pro of all is how reasonable they were after I moved out. I ended up leaving a month before my lease was up but paid until the end as per the lease agreement. However, they were able to lease my apartment out a week after I moved out so I was credited back money since it was leased out. Additionally, I had hardly any move out charges deducted from my deposit. I did pay them $75 to clean the apartment so that I wouldn't have to which helped with that. I kept the place really nice but after 3 years there I expected to be charged more than $7. I highly recommend living here! read more

Well as I draw my lease to a close I decided to write a review. First off the maintenance crew are the absolute BEST they're amazing it never takes them long to come out & fix things in your apartment I love them!!! Next off we love the office staff Jennifer, Noebi, & Allie(can't quite remember her name little one with the glasses). These were my absolute favorites. Now to the bad part our only reason to moving out is the manager Zodi. She's very rude and doesn't care about your problems. My husband went to tell her about mold that was forming in our child's room because there was water leaking through the walls. And we've said something about it before and all contractors did was come in & paint over it but never really fixed the problem. When my husband had this conversation with her she belittled him told him he didn't know what he was talking about. She never compensated us for that and our little bout could really get sick from that & she didn't care at all. So honestly she's the only reason we're moving out if you ask me Neobi should be the manager she's much nicer & understanding. read more