Wish I would have seen your Yelp Reviews before my visit…read more Walked in, intrigued by the variety of clothing & accessories within the store. Found 4 summer tops, stood in the check-out line with no one around me but the cashier for 5 minutes before acknowledged. Tried my items on at home only to find out the ACTUAL SIZE DOES NOT REFLECT THE TAG SIZE on any of them. NO REFUNDS - STORE CREDIT ONLY. Your clothes are miss marked AND don't fit properly period. Twisted seams, etc...Yet you force customers to shop at your store after their returned purchase?!?!? So not to lose my money, I'll make another purchase on something I don't need or want - however it will be UNDER PROTEST no doubt.

If I had the option to give no stars I would! Today after my long day of school I went to fashion Q…read moreto look for some shirts. As I entered the store I made eye contact with the cashier. she looked me up and down and started to follow me through out the store. I felt very uncomfortable almost if she thought I was going to steal something from the store. She eventually came up to me in a rude tune saying "do you need something if you're not buying anything get out!" I was very confused and just left. This is no way to treat a person you are there to provide a service not harass or make costumers uncomfortable when entering your store.

Love this boutique, so many cute options anything from ready to wear casuals to some cute day…read moredresses and Maxi's. I got a super cute floral silk dress and a lovely multi print fall maxi.

We had the best experience today shopping at this beautiful boutique in Eastlake so happy we…read morestopped in. I found the best jeans and accessories I can't wait to go back I already have a few items in mind I want to get. Thank you for the great service highly recommend if your shopping at Otay Ranch Mall.

I usually shop at the La Jolla Lululemon, where the staff actually acknowledges human beings. I was…read morein the area and stopped by the Otay Ranch location today and wow... what a disaster. I walked in ready to spend money and not one person could be bothered to say hello. No greeting, no smile, nothing. The best part? I was just a few feet from another shopper. A sales guy goes straight to her and gives her the warm "How's your day and if I can help with anything?" treatment. Me? Apparently not worth a syllable. I turned around and left. This store won't see a penny from me EVER. If you want actual customer service, go to La Jolla or any other locations or just shop online. Otay Ranch has perfected the art of not giving a damn.

So I went in to do an online return .A gentleman helped me . The service was over the top . I was…read moreworried they wouldn't return. But he let me down size to try on to see if I could order a different size . They fit perfect . Store was clean and I will say one thing I will be back . With that customer service which to me was World Class they have a customer for life ...

Needed a last minute outfit for an unexpected date one day and remembered seeing this place on a…read morewalk in my new neighborhood so I decided to check it out and now I'm hooked. It's relatively similar to what I've been to in other upscale areas, but the quality of the clothing is top notch, which makes it worth the price. They also seem to have some decent sales and a welcome offer online, with an option for shipping or pickup at one of their three locations. I appreciated how patient the associate was with me during my first trip (it was definitely over an hour and I left with four bags haha) but I was able to find the perfect date outfit and restock my closet post move and I have already been back again.

From the outside it was a very promising boutique with tons of creatures to be found. Once inside…read morefound mostly regular pieces that you can find at Ross, except 2 or 3 cool items with fruits painted on them. I was immediately greeted and the 2 girls I interacted with were super sweet. I just didn't find the excitement also in the way the clothing is displayed. Kudos though to be alive and selling in a harsh East Village.

They're supposed to close at 8pm on Fridays. We got there at 7:45 and they did not let us shop or…read moretake a quick look. Not professional.

Don't recommend this place unless you want your money to go to waist we bought a dress from this…read moreplace which was clearly damaged and not sowed correctly on some parts we took it back in less than 5 days to exchange because they do no refunds or exchange after 5 days and this lady named Julie was so rude towards us and even made racist comments towards us she walked away while we were talking and didn't want to help us at all stayed having an attitude for no reason and her facial expressions were so rude the entire time

Dont pay attention to bad reviews! GO see the dresses! We…read morewent to several dress shops without appointments for Quinceanera dresses in Chula Vista on a Sat. Saw 3 shops and were disappointed with selections and prices, but we were unable to see Mario's Boutique that day. We ended up going to LA next day to see all the dress shops in the LA downtown area and I was not impressed of how the dresses are sold without price tags upfront, but realized buying a legit quince dress is gonna cost $$$$. We went home frustrated, defeated with the whole dress search and the cost of everything. On Monday, I decided to see just go back to Mario's to view the Quinceanera dress selections just to see if there was anything worthwhile before I took my daughter. When I came in, Mario acknowledged me, but he was on the phone so I perused the dresses on my own, which was fine. I was super impressed with the beautiful selections over any of the other shops I previously saw. I told him my price range and told him which ones I liked and I would bring my daughter back the next eve to try them on. His prices were competitive with others and fair, but I felt he had more quality dresses. So we came back Tues eve, and my daughter tried on 3 dresses and she was in love with them all and Mario was really patient, yet hustle to fit all 3 dresses and did not charge us to try them like some shops do. It is a LOT of work to get these dresses on especially with the lacing on the back and the hoopskirt, but he did it all on his own, and also tried to tend to other customers as best he can. He said he would retrieve the dress we chose in smaller size from storage the next day. He even had the train modified to a big bowtie ready for us to pickup with the dress that same day even tho he originally told us it would take a week. My daughter was super happy, the dress fit perfect and the bowtie, and the tiara to top it off. We felt relieved since our event is less 3 months and can now check this off our list!!! The place is not big, but the selection is REALLY really nice, different colors, styles and sizing. I can see some customers may want the red carpet service, but we found Mario to be more than sufficient and very nice. Come during the weekdays and maybe you will beat the weekend crowds and get more attention, or make an appointment so you can at least have some dedicated time. Just keep in mind, not to be too high maintenance and demanding and realize beautiful Quince dresses will cost you! Give Mario's Boutique a try and you wont be disappointed. THANK YOU MARIO!!!!!!

I am very disappointed with the lack of service I have received from this business. I reached out…read moremonths in advance about two dresses and kept getting the run around and ignored my calls/messages. I even got my husband to call which they answered his call but never followed up with me (see below trail of messages). I do not appreciate this business not taking my request seriously and would've appreciated if they would've told me no or some kind of follow up instead of having me trust them and waste time. I will be reporting to the BBB on this unethical and incompetent business.

I've been coming to this mall more often since I moved here and have been slowly checking out the…read morerestaurants and stores. I can say that this H&M actually carries better options than some of the other locations I've been to. One thing I've noticed is that the staff can be a bit more on top of you while you're shopping, which can feel uncomfortable at times. I understand loss prevention is part of the job, but it can feel excessive. That said, I promise I'm actually shopping Ultimately, the employees at the registers and in the fitting rooms are pretty friendly and helpful. There are a few areas where the clothing selection isn't the strongest, but overall they have really good choices and the store is very clean. The kids' section is somewhat limited, but I still found some nice pieces for my kids.

They locked the door 20 minutes before closing. I just wanted to check to see if they have…read moreleggings for kids, no worries if they don't, but just wanted to pop in and see if they had what I was looking for. I had my 3 year old with me, so shopping is pretty quick. Just got looked at by the 1-2 employees there and they gestured to go around. They wanted me to go to the back of the building which would take me about 5-10 mins to get there with a toddler, not worth it. I get it, it's slow, it's a weekday, but the doors should be open for business hours. Bummed, bc I used to love H&M.