Both Tony and Bryan were superb in helping out with customer service. We ended up changing our…read moreminds once and then coming back the next day for a different car and they were both very very cool about it. They were both very helpful and didn't make us feel bad for changing our minds and they helped us find the right vehicles. They both went above and beyond.

Ripped me off, over $140 in fuel charges after I returned truck full. Called, left multiple voice…read moremails and never called me back. I will never rent from enterprise again.

Each time I travel to the U.P., the same, nice young gentleman is behind the counter to facilitate…read moremy car rental. Each time I call ahead to let them know I will be late and each time he waits...until way after midnight...great customer service! I'm traveling around town in a fall-leaf-colored red, Honda-Fit-Like Chevy and having a marvelous time. The same nice young gentleman will probably be there at 5am when I leave to come home. The best Alamo customer service I have ever received is right here in Hancock, MI.

This is going to be a weird review but I never have given the money for a car rental but they keep…read moreon calling me about giving them a review and telling them how my experiences were renting with them. So they're going to get a one star for being completely annoying and now I will never do business with them.

Kind employees and a great value for oil changes and car washes! I had my car washed and the…read moregentleman that sprayed my car down went WAY ABOVE AND BEYOND! Strongly recommend!!

Do not sell quality cars. Fix them up enough to be suitable for a couple of weeks and then do not…read moreintend to help when issues arise.

Completely wasted 5 hours of my time. They had a car for sale on FB that was advertised as an…read moreall-wheel drive, but also front-wheel drive in the same ad. I called him up, said I'm interested, but is it AWD or FWD? He said for sure it was AWD, and that the ladies in the office must've screwed something up with the ad. Fair enough, asked him what else is wrong with it, he said it had a battery drain. Ok, anything else that needs fixing, replacing, addressing, etc? He said no, it's very clean, so I made the 2.5 hour ride after telling him I'll be there in 2.5 hours. I get there and he's gone, nobody knows where he went. I check out the vehicle and notice 3 out of 4 tires are down to 3/32" tread remaining (bald!). One was weather cracked so bad I could nearly see the air, and all were mismatched brands. I opened up the driver's door and the driver's leather seat had large chucks of leather missing. "No big deal" I thought, seat covers and new tires, but I'm wondering at this point how in the h#ll this guy overlooked this so far, there's not many vehicles for sale on that lot. I start up the vehicle, which woke up the LARGE exhaust leak at the flex joint area underneath the vehicle. And now the "best" part...I look on the tailgate, no indication of it being AWD. I look under the rear end, no CV axles, differential, rear driveshaft, nothing. It was a front wheel drive. By this time he'd made his way back into the office and I confronted him, saying this vehicle is not AWD, and that I essentially wasted 5+ hours of my time, along with all the other obvious issues that he failed to mention. In what seemed like a small fit of fake disbelief, his response, "sorry, bud!" And another thing, I told him on the phone if it's what he's described, I'd give him $5800 for it (it was for sale for $6500), he said he couldn't, he already had $6000 into it. I've been in the auto industry, including car sales, for 20 years. I knew right away that was a BS line. Wholesale pricing on that car was in the $4000 range, average private party value was around $6000. Only had the vehicle advertised for a week at this point, said his guys "went through it" (obviously not, hence the exhaust was super loud and a cheap fix, coming from a 1' piece of flex pipe that could be replaced for $30). But all of the sudden he has all this money tied up in this vehicle. Absolute bullcrap. Buyer beware!

I found Pikku Kala Adventures when we had to come to town on very short notice and the car…read moreavailability situation at the tiny airport was dicey at best. They saved our trip. We rented the BMW and it was perfect. Clean, comfortable, good heat (man it was cold) and the ease of getting the car was awesome - waiting for us when we arrived and then we just left it at the airport when we departed. So convenient. And communication with them was fast and clear. Definitely will rent with them again if we are in the area.

We needed a rental car for a weekend trip in Keweenaw, and couldn't find a single available car…read moreanywhere nearby... until I called Pikku Kala. They were great, super easy to book, and airport pickup/drop off was a very reasonable $20. Super responsive by text too. Would recommend.

We reserved a car on line and received a confirmation. When we arrived at the counter after our…read moreflight we were told that they didn't not have a car for us. Very frustrating! On line it should have stated that no cars were available.

Called local location, call was sent to call center. Asked call center if the location had any…read morevehicles available and they assured me there were indeed vehicles I could rent. Provided them with the information they needed and they assured me again that I would have a vehicle. An hour later received a call from the local location and was informed that there were no vehicles available there or in the other close by location. With today's modern technology the call center should have been aware of the unavailability of vehicles!!

I had a great experience with this location. I was traveling for work, and made reservations well…read morein advance. Once I arrived, however, they were unable to verify my reservation, even with the confirmation number. The employee called the owner. Not only did she make sure that I got a vehicle, but she also gave me a better price than I had previously made reservations for.

I had to put a star to continue. They don't allow us to take away stars....If I could flip off this…read moreestablishment in a paragraph, this is how I would start it! I tried to rent a vehicle, I was told there would be a vehicle available and I was given a military discount rating it was perfect. It was going swimmingly, until I mentioned my name to rent vehicle that was available moments previously. Once I told the gentlemen, I'm not sure if I'd even give him that much class, my name...the phone disconnected. I called back and he answered. I said I believe we got disconnected. He then said to me he could not rent to "me" and proceeded to hang up the phone on me. This man, I believed to be the owner of establishment, because I called the next day and was told by a woman...oh that was the boss. I wasn't given a chance to use this establishment. I was hung up on and told by him that he could not rent a car to me. Specifically, me and then hung up. Customer service at its finest folks! Oh yeah, did I mention, I'm a retired Iraqi War combat veteran. USA....Wonder what's up over there hey?! Geez

Knowledgeable, experienced staff. Big, friendly dogs, too. Interesting waiting room decor.read more

From the owner: Timely repairs and fair pricing. Family owned business.read more