*Location Tip: If you're trying to locate this spot via Google Maps, make sure to note that this…read morespa is located upstairs. I stumbled upon Karine Kazarian because of the Biologique Recherche line of products they offer. Although there hasn't been an issue with my current esthecian, I wanted to try a facial in New York along with the line of products. I first booked my appointment with Mariam, who happens to be Karine's daughter. She was super friendly and walked me through the entire process. She listened to my concerns and customized the deep cleansing facial for my skin. I was left with hydrated and clean skin. I knew I loved their service when I received multiple compliments on the second week from having my facial. Recently, I saw Sasha for the same deep cleansing facial as I was in desperate need of extractions. She took care of me and was gentle throughout the entire process. I truly feel like their is magic in these ladies hands and they are definitely worth checking out for anyone who wants to be pampered with good skin care products.

I have seen a handful of estheticians at Karine Kazarian over the past year and my experiences have…read morebeen truly mixed. Some estheticians have been incredible (shoutout Aiza) and some haven't been as good. After my last few visits, I've been disappointed in the depth of the facials I've received and haven't felt that I've been getting my money's worth. The services are expensive (even for NYC) at $300+ with tip. After getting a cyst on my eyelid following my most recent facial, I think it's time for me to find another place for my facials in the city. Wish the treatments here weren't as costly; if the prices were a bit lower, I'd be more comfortable with the quality and depth of service.

This is my second review of Plump but it's been over a year so I think it's okay. Gosh i love this…read moreplace. Such a nice vibe, no one is pretentious, I feel right at home. I trust their advice on what I need (or don't need) and I never feel upsold-- quite the opposite. Rose has been in charge of my lips for the last year (luck of the draw!) and she's just amazing. Even better, is Carter. He's the front manager and has the best energy. He always reminds me to check my Alle points in the app (thank you!) in case I have a discount waiting. He also has a great sense of style and I think his fashion is adding a lot to the vibe over there! I should be so lucky! Lastly, I look great, which is probably why you're reading this.

Nick was my injector, he was lovely, patient, and did an incredible job. It was my first time doing…read moreany Botox and Nick was extremely professional and kind. My lips look absolutely beautiful and it's exactly what I wanted. Will definitely be coming back!

Fast,friendly and talented. Jyoti is amazing, I always am happy with her work! Make an appointment…read moreand get a text confirmation. Happy to see this small local business do well.

Jyoti is the BEST and the one I recommend for waxing AND threading. They also are very affordable…read moreand easy to book last minute.

Vivie is absolutely wonderful. She always handles my appointments with so much care and truly wants…read moreto make sure I have a good experience every time. I feel like I come in and leave knowing exactly what's happening during my appointments and how to care for and maintain my laser afterwards. And she's really just such a gem overall! I look forward to seeing her every appointment and know I'm in good hands.

Hannah is amazing! She's patient, gentle, and makes what could be an awkward appointment feel…read morecompletely comfortable. Couldn't recommend her more.

The hotel is amazing but the spa experience was not great. Had an appointment for 10am so we showed…read moreup a few minutes before 10. And by the time we were taken to the locker room, changed, and went to the massage room floor and started the massage it was 10 minutes. And never was I told that the setup and changing for the massage would eat up into my massage time so they didn't complete the full 60 minute massage. Never have I been to a spa that did this. We are paying for a nice experience and they pulled this into our experience without warning or I would have made sure I changed quicker and started sooner. Overall, this left me with a bitter bad experience and I wouldn't pick here for a massage again. Quite sad because I really liked this hotel.

This place is incredible. Ramona gave me the best facial I have ever had, and the oil hair…read moretreatment was great (not surprisingly this leaves your hair very slick after). Highly recommend!

I went to see Carol for the first time the other week and it was such an amazing experience! She…read moretalked me through everything she was doing and made specific suggestions and customizations based on my skin. It was such a relaxing facial but I could tell it was effective. I can't wait for my next appointment! Which is already booked.

I was visiting NYC from Los Angeles and was told to get a facial from SkinSpoke. I met Carol, who…read moreis amazing and so well informed--also gorgeous--and she recommended the HILU for my skin. The results were incredible and I already booked my trip back to NYC in Oct to receive my next treatment. I'm 53 years old, and my skin looked stunning afterwards. Highly recommend!

Nope!!! Never again. I started going here a couple of years ago. Had good results with jeuveau. I…read morestarted to try other places because they were closer to where I live in Brooklyn, but decided to try bodyfactory again. I told the injector that I liked what I had before, but she decided to add whatever she wanted without asking me. Now my eyelids are so tense and wide open - I look like a crazy mass shooter- and I have severe eye strain. I confirmed with someone who answered the phone that the injector did indeed add units that did that. Again... without asking me if it was ok. For some reason the person who I spoke to on the phone thinks a consultation will help. However, I already know from experience that once they inject it the only thing that works is letting it wear off and I have to have severe eye strain for 3 months. The injector was also very careless and I bruised like never before. She even just felt sloppy and inexperienced. I'll never go back again. Nothing like the feeling of waking up with eye strain when your eyes should be relaxed! And the shape of my eyes is so terrible and embarrassing.

MEDICAL PROFESSIONALS ARE PROHIBITED FROM ACCEPTING TIPS. BOTOX IS A MEDICAL PROCEDURE. NURSES ARE…read moreMEDICAL PROFESSIONALS. My review highlights an unethical practice that's unfortunately widespread in the city. I typically get Botox treatments at Body Factory, and while the nurses are generally skilled and the facilities (I've been to all three locations) are clean and well-maintained, the issue lies with their tipping policy. Medical professionals, including nurse practitioners and registered nurses, are prohibited from soliciting or accepting tips. Their professional code of conduct clearly forbids this. Let me repeat this: MEDICAL PROFESSIONALS, INCLUDING NURSES, ARE EXPLICITLY PROHIBITED FROM SOLICITING OR RECEIVING TIPS. THERE IS NO GREY AREA HERE. ACCEPTING TIPS IS UNETHICAL FOR THESE PROFESSIONALS. However, every time I go to pay, I'm put in an uncomfortable position. The staff at the register either directly asks for a tip or presents the credit card machine with a tipping option, treating it as if it's standard practice. This behavior is wrong, unethical, and embarrassing on purpose. Treatments here are already expensive, often costing me close to or over $500. Yet, they still have the audacity to suggest a 20%/30% tip -- that's an additional and unethical $100 or more they take. This practice is wrong and unethical, and again, tips should not be requested, given, suggested, or even accepted if offered. While customers technically have the option to decline, the correct approach would be never to request a tip, never mention it, and not include it as an option in the payment process. Putting clients in an uncomfortable position is NEVER the answer. Please learn and remove the tipping option from your credit card payments.

I was going to Satori after almost 2 years. My technician Dasha who I have seen in my previous…read morevisit as well made me feel very comfortable and the whole experience was quick and seamless. It's been so cold lately but the moment I entered the room it was warm and cozy which instantly made me feel at ease. Satori laser has a great environment and very professional and caring staff.

I had a very disappointing experience with this business…read more I called to ask a simple question about whether first-time customers receive any discount. Instead of answering my question, the staff repeatedly tried to sell me a six-session package. I asked the same question multiple times, but they kept avoiding it and continued pushing the package. I had already booked an appointment for the next day. However, they canceled my appointment today, claiming there was a "communication issue." When I called to understand why, they refused to discuss it and simply hung up on me. I found the customer service to be unprofessional and disrespectful. If a business chooses to cancel a confirmed appointment, the least they can do is explain the reason politely instead of refusing to communicate. Unfortunately, this experience left me with no confidence in their service.