Andrea Nicole D.

We love Scarlett's team! They are kind, caring and do amazing work on my dogs. I highly recommend for grooming needs.

Andrea P.

I found this place based off reviews and decided to give it a shot. We scheduled an apt for 9:30a on a Saturday. Upon dropping my dog off, I asked how long would the apt take and the owner (I assume) said she doesn't give times during the holidays because they're so busy. But if I wanted to have her at a certain time I could have said that when I made the apt; however during the holidays they don't take those requests (I know confusing right?). Okay I get that, so in my mind I'm thinking most would be 4 hours, because that's the most any groomer has ever had my dog. Especially if I schedule in the AM. Well fast forward we call around 2p to inquire if she is close to being done, they said she just got washed. We noticed they close at 5, so we call back and ask since we have to be somewhere at 4 do they stay open a little after 5 so we can get our dog. Nope they close right at 5. My husband tells her we have to be somewhere at 4, hence us booking an early time for her apt. She says she thinks she can get done by 3:30. Okay, my husband just decides to go over there and wait. Finally gets our dog. She comes out skin and bones even though I specifically said not to cut her skin and bones. She wasn't even severely matted. No bows or bandana (Idk if that's extra but they didn't even give me the option)...just a rushed cut. I want to give them the benefit of the doubt. I get it's a busy season. I'm a small business owner too, believe me I get it. But if you know you're going to be busy, don't book so many dogs. My dog should not have to be at your place from 9:30am to 3:40p. That's ridiculous and an inconvenience to me, the owner, and a disservice to my dog who has to wait in an unfamiliar environment with a new groomer she doesn't know. I don't know how this place has 5 stars. My experience was far from it. I don't plan to return. Update: Let's get some facts straight with your very false reply. First off, I didn't book Willow's apt. And my husband says that whoever he booked with didn't inform him that during the holidays there's not guarantee pick up time and y'all get really booked. No one told him that she could be here all day, even though we were new customers. Second, you also never told me this when I arrived, I had to inquire myself how long because my dog gets anxious and I had to be somewhere. Yes I didn't give you a time, but that was because you gave me a whole spiel about how y'all don't take requests during the holidays. So respectfully, I wasn't going to request one; however, I did in good faith believe that my dog would not be there all day. Lastly, the person who he made an apt with didn't give him the option to do an earlier apt time so that is false info as well. Had we known this info prior, WE wouldn't have made an apt. Maybe you and your staff need to better communicate this prior to booking, especially to new customers who don't know how you work.

Rachel C.

Scarlett's Grooming was the first groomer in this area we tried and our dog got 3 haircuts from them. The couple of employees we encountered seemed nice; the woman who I assume is the owner was not. Our first visit in there while my husband and I were checking our dog in I complimented the dog in the framed picture. The woman told us who the dog was and how old he or she was, somewhere around 18. Just being polite I said oh wow is it common for that breed to live long? Her reply was "yeah twice as long as those things" pointing to my Maltese. We were a little taken back by that comment but I did my best to not take it personal, just let it go and kept an open mind. Then when we asked for an estimated time of when we should pick our dog up, the woman became annoyed and defensive about giving a time, I let that go too. It ended up taking about 3 1/2 hours. The results were not a wonderful cut but we weren't ready to rule this place out yet because I wanted to establish a good relationship with a groomer and not jump around to a bunch of different ones. The second time there I didn't have to deal with the owner at drop off or pick up, so that part was nice but the cut wasn't that great. The third and final time I went I had to once again deal with that woman. When I picked her up she not only complained about my dog, but she gave her a horrible hair cut, and failed to trim my dog's nails nails (I assumed that would be included in the whole grooming process and I shouldn't have had to specify that she needed that as well?) Her body was shaved and the hair on her face was left ridiculously long compared to her body, no trim around the eyes or mouth at all, VERY choppy framing around the head. I didn't mind the body being really short but I thought the hair on the face would have at least been trimmed. Not only that but she cut her ear and made her bleed. The owner did at least tell me about it and showed me where it happened and how she treated the wound, and I appreciated it and told her thank you for telling me about it instead of me having to discover that later when we got home. But she did nothing but complain about my dog and say over and over "she must really hate getting groomed". Then when my dog was excited and happy to see me she complained about that too. I could have overlooked her rudeness but the poor quality cut and actually slicing her ear was too much. This lady really had me believing that I had a horribly behaved Maltese when it came to grooming. She's a very well behaved dog at home so I thought if she was behaving so badly when she was at Scarlett's she must be really unhappy there so I decided to give another grooming place a try. I won't mention the new groomer's name out of respect to Scarlettes, but we have had nothing but positive experiences there. They tell me she is really well behaved, and they give her perfect cuts. I wasn't going to leave a review on scarlettes until I tried out another place and found out it wasn't my dog that was the problem after all. I don't give negative reviews often, and I can easily overlook personality flaws as long as my dog is in good hands and isn't terrified to be there and gets a nice cut. But none of that was the case at this place which is why I felt it was important to share my negative experience there. Update to your inaccurate response: "Nice try"? Nice try doing what exactly? I would never waste my time giving a detailed account of the 3 experiences I had at a business unless they were consistently bad ones. "Nice try" to your weak ineffective response because you know my review is absolutely accurate and you didn't think I would write one because I didn't say anything back when you were being so rude. In fact I seriously the question the validity of a couple of the more recent positive reviews on this place....

Echelle W.

Holly and staff are thorough, professional, friendly and never disappoint. My girl Gigi has been groomed by Scarlett's Grooming for years and I can't say enough nice things about the customer service. Highly recommend.

Yvette M.

We rescued Brandi Sue and she is now 3 1/2 months old. I was having a tough time trimming her nails and she was way overdue. She was shredding me and the furniture..lol. Anyway, I called prior to their opening and asked if they could assist me by just trimming her nails only..well..they said YES! I went when they opened up at 11am and they were so kind and helpful with advice. I'm not at all knowledgeable about how to train such an energetic large puppy..the older lady was very helpful and the groomer and groomers helper were all fantastic! I know it was just a nail trim but they rescued me. They have gained a customer that will spread the word about great customer service and compassion for your fur babies! Thank you so much!

Jordan C.

Today was Zeus' first day at Scarlett's grooming. We had been looking for a new groomer to cut our shihtzu's hair but haven't had much luck. I always get nervous about taking him somewhere because he's very shy. Upon walking in to his appointment all the staff were so friendly and the shop is so cute. I showed the staff a picture of how I like his hair and they did exactly what I requested. I can tell that they really love dogs and it reflects in their work. I will be using Scarlett's grooming in the future to keep our fur babies looking cute! Thanks so much!

Stacie N.

I am extremely happy with them. I had been to a groomer down the street 3 or 4 times before. I always tried to explain what I wanted done and they always got it wrong. Scarlett's grooming listened and nailed it the first time! Thank you for listening and taking care of my babies. I'll see you again soon!

Elly H.

I have been going to Scarlett's Grooming for at least 18 months. The owner, Holly, and her team of groomers are excellent. I highly recommend them! I have two poodles (miniature and a standard) who I bring into Scarlett's all the time. I have only used Leah (one of the groomers) and Holly the owner, but they both do a professional job. They are also very reasonably priced and often very easy to get appointments with. I have used a lot of groomers in the past, but Scarlett's Grooming is one of my favorites. I also like that Holly brings her own dogs with her to the shop. Holly and her team treats each client's dog(s) like their own.

Jennifer A.

the owner is so sweet & the place is very comfy. definitely a returning customer! Below are some photos of my dog before & after. He was in bad shape and very matted, so we went with the summer cut.

I wish I could give them more stars, we received the best service for our little fur baby. He looks beyond amazing. I can't thank them enough. Can't wait to take our little panther.