BEWARE- DO NOT BRING YOUR DOG HERE !…read more I placed one star so this post would not be hidden. Years ago this place was awesome. Now they unprofessional / overworked - and they cannot groom. I do not know what happened but they are no longer a place I would recommend. They not only butchered my yorkiepoo's hair and left him with a few scabs, they called me the next day (I believe one of the owners, a male) told me they choose who they do business with and since I am upset about my puppy's cut then I should not bring him there anymore and he hung up. I will be reporting this business to the better business bureau and continue to spread the word.

Missy & Larry are the best groomers I've ever had. They are very knowledgeable about grooming and…read moredog health issues. I've gotten some good vet referrals for various things from them and Missy told me about a lipoma that grew in 6 months. I had been watching it for 18 months but it had enlarged noticeably so surgery was scheduled because of the location of the lipoma. I wouldn't take my dog to any other groomer. I've tried plenty of groomers and was not happy. Side note: Missy's daughter Sam left the shop years ago. Missy is the owner of Paws and Pearls.

Watch Out! Got a quote to wash and brush my mini Aussie. $75 to $130. They said it would somewhere…read morein between. They spent about 25 minutes washing my dog and brushing her. I got her back half wet. Charged me $120! I couldn't believe it...never again!

When I tried to make an appointment for my 9 year old Labrador and I said it was every two months…read moreor more I was rejected. And the same situation happened last year. Their answer was "we are not taking any more large dogs" They told me also that they had good long lasting clients that made appointments every three weeks. Customer service is disgusting Good luck with your business

I had called hoping to schedule my miniature schnauzer groomed in the coming days but I was lucky…read moreenough they had 2 cancellation options. Shadow came back happier than ever and looked even more amazing ! Everyone is so nice and friendly from scheduling to drop off to pick up. Pets top has easily become our new groomer !

I love this place , they reopened and with new Managment partners they are doing a great job with…read morethe service . Highly recommended for pet owners that wants to get great service for their money and happy pets . Luna loves conning to get refreshed.

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

My dog was ready in an hour and a half. Full groom and they did a great job. I hate leaving my dog…read moreat the groomers for ~4 hours but I get why I usually have to. I genuinely don't know how they did it in that time but I'm not complaining. They cut her the exact length I asked them to and her cut was nice and even, which doesn't always happen at other groomers. She wasn't overly thirsty or itchy or licky when I picked her up and she seems like she generally enjoyed herself while she was there. (What I assume is) the owners dog came out to greet me when I picked my dog up and he was SO sweet. It was like he was saying bye to her, very cute. We will definitely be going back.

They always take great care of our pups and they come back happy and perfectly groomed. Highly…read morerecommended.

Great deshedding bath that really worked and he was dry and smelled great when we got him. Also…read moregave his nails a very good clip. Very nice technician.

They were fantastic!!! I called looking for a last minute appointment for my Great Pyranese and…read morethey were able to take me that day. He looked incredible when I picked him up! He was sparkling! They are well versed in how to handle dogs with double coats and matts! They were so sweet to him!! Highly recommend!!!!

We've had a great experience with Puppy Haven (Johns Creek). Our golden retriever puppy Hutch is…read morevery high-energy and social, and this place has been perfect for him. He gets plenty of group play time and has clearly made a lot of canine friends. One of the funniest (and most reassuring) things is how excited he gets at drop-off--he bolts in like a kid seeing his friends at school and doesn't even glance back. He always comes home completely worn out. The staff is friendly and attentive, and the facility seems clean and well-maintained. Overall, a great option if you're looking for a safe, social environment for your dog.

We were introduced to Puppy Haven by our dog trainer and tried them out during a free Puppy…read morePlaydate about a month ago. Our pup had the best time! So we have continued to use them for group daycare when needed, and we have been so impressed and pleased with the care they provide to our baby. The staff members are all very friendly and our pup has definitely found a few favorite people she loves and gets very excited to see...and she has made some great four legged friends, too! The facility is super clean and it is totally climate controlled as well, which we appreciate right now with the dangerous heat we are experiencing. Thank you Puppy Haven Johns Creek...it means the world to us to have a place we can trust with the care of our baby!!!

I am a full-time traveler with a grumpy miniature schnauzer. This is the only place I can take him…read morefor grooming where he is not difficult. They also have the best schnauzer cuts. He has been groomed at different spots from FL to AK with many places in between. This is the only place that doesn't stress him out.

Trying to find a new groomer and came across furry friends. Brought my 16 year old Australian…read moreshepherd mix. She's never looked so good! She lost about 10 lbs of fur. They deshedded her, it was nice and cool in there for the dogs and the customer service was excellent. They made sure to rest her plenty because of her age.