We have used Pete and Max for over 15 years when we went on vacation. I picked up our 3 pups today…read moreand rather than being glad to see me,,,,, they could not wait to get out of there. During their stay, on day 2, I was contacted saying they were out of the food I provided. They are all around 20 lbs, I provided a gallon bag of food with a 1/4 cup scoop to feed then twice a day. They fed them a full cup twice a day,,,,,,,,,,, crazy. They called me saying they were out of the food I provided and asked if I could bring more, Well,,, being 500 miles away and having provided plenty of food my options were to have them feed them their food, which worked out to be fine. I was told they were very sorry and would make it right. I picked them up to day, quoted the full bill,,,, the young gal had no knowledge of the issue, no fault of her own, and she graciously gave me a credit which was great and greatly appreciated. I waited what seemed to be a bit long for my pups to be brought out, the gal that brought then was pretty irritated saying that it was difficult to get them ready to go,,,,,,, really???? I get them home and get ready to feed them only to find out that they did not send one of my older girls medications with us in the bag of other stuff. Wow. I called and they have it and suggested I "swing by" and get it,,,,,,, 40 minute drive. This is way out of character for Pete and Macs, so I had a suspision that there were some major changes,,, and yes,,, they have changed hands. I will be looking for a different place to board my pups when we go on vacation and would encourage others to monitor their experience with Pete and Max.