As a disclaimer: I don't live in Hollywood. I made the trek up from South Bay to get Rob to look at a pair of my Gustins. The first time we took out a bit of length, and I thought I had what I wanted, but the denim still wasn't looking right, so Rob slimmed 'em up free of charge. You can tell that he wants to invest in his customers, and I appreciate that greatly. To be frank, if you have a pair of selvedge denim that needs to be altered, you should try this place first. Not only does the shop look damn cool, but the people there understand how to treat your garments. read more

My close friend Buck recently put you onto Schaffers, these Indigo jeans I have I wear almost everyday. This are legit curated art you can wear, the only thing I would say is try them on in person as the denim is Japanese I believe and it wears over time. I had to size up. Only jeans I'm buying from now on, Rob's the goat. read more

Approximately 10 years ago I left a negative review because I had brought in a pair of jeans several years prior which they never repaired and still tried to charge me for. When I balked at paying for the work that was never done I was forced to leave my jeans there (hope they enjoyed them). Recently the business owner responded to my review saying that this isn't the level of service they expect to offer... The fact that it took 10 years for them to respond to a yelp review is incredibly funny, but very in par with the service, or lack thereof, I had received in person. Ultimately they are a small business and I wish them all the best, but I just don't see them doing anything to address their pattern of bad service nor the theft of my jeans, which they've never apologized for nor offered to make right. read more

Robert is the best! I've been around a long time and there aren't places out there with the knowledge and honesty that I experienced with Schaeffers Garment Hotel. I've got the perfect pair of jeans on now and they are not coming off! THANKS ROBERT! read more

Both the five star and one star reviews for Schaeffer's Garment Hotel are accurate. This is a cool and trendy shop. However, the attitude of the business and employees is as you would expect for a high end clothing retailer on Sunset. The customer is always wrong, and they can't be bothered. It is part of their identity, and not something that we should expect will change - just patron their business with caution. If you have something of significant monetary or sentimental value, it is a risky proposition to bring it here. LA County has far superior alterations specialists that have a better understanding of how to service and retain customers. Their denim is high quality, but the sizing is very non-traditional; it's best to go into the shop and be measured. If you need a re-sizing or repair, they will not make it easy for you. Good luck to all on your journey for denim righteousness. read more

Adding to the other reviews about the owner being rude and having the worst service ever!!!, Here is one more! He promises my pants will be done 4 days. 2 weeks later he still hasn't touched them and then when I express my frustration he tells me to come pick them up as I should take them somewhere else for the guaranteed 1x free alteration. This is after they didn't fix my hat after four months of waiting. He runs the place like his personal club house for his buddies. So lame! read more

Save yourself from reading the rest of reviews and avoid this place! I really like to support local stores, however this is one place I will be avoiding. Robert and his staff are very unprofessional and incompetent. They have one simple job of fixing jeans and cannot even do that correctly. The owner, Robert is totally disrespectful and talks condescendingly towards his customers. The pair of jeans was sent back to me unaltered and with the seam still ripped, after paying $100! Overall, this shop has a horrible customer service, a long turn around time (~ 3 weeks), and the staff here are incompetent, save yourself some money and time and take your jeans elsewhere. read more

Schaeffer's Garment Hotel - I sent this pair in for repair and I got it back 3 weeks later. No repairs were made. - Men's Clothing Near Me - Los Angeles, California

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I like this place quite a bit. It is certainly not inexpensive, but I have a few of their tee's and they are really top-notch. A good example of the bang being worth the buck, in my opinion. Their denim jackets are really killer too. read more

Beyond impressive quality! I LOVE my jeans and tees! The staff is ALWAYS courteous, knowledgeable and attentive. Quick alteration schedule and supervisor craftsmanship. Grateful to support another American production company! Thanks guys for your excellent products and keeping it going through these times...your appreciated! read more

The best jeans around hands down! I love this place. I wish I could afford to buy 5 pairs

This place is a complete nightmare. I want to echo the other negative reviews that all seem to have the same issue: this place has terrible customer service and is straight up dishonest. I brought two jeans in to get tapered and they told me it would be ready in 2 weeks. 3 weeks pass and I didn't hear anything from them. I call them and they tell me that I'm wrong and they had told me 3 weeks. I ask them to give my jeans back to me and they gave one back (after a lengthy discussion during which I got visibly annoyed) and said the other is cut up but it would be ready tomorrow. If it was already cut up and they're working on it, why would they need an entire day? Just doesn't add up and they were clearly being shady. The next day, they tell me they never said it would take just one day and that it would be another few days. Again, they lied to me in the most obvious manner. At this point I completely got pissed off and it wasn't until I was screaming at them that they decided to actually do the work so I can pick them up that day. If they had just been honest and told me they fell behind a little and needed some extra time, I would have told them that's ok. Instead, they kept trying to make it seem like I was the one who was mistaken and even called me a liar. To top off the miserable customer service, the tapering was average at best and yet came with a premium price tag. If you want to spend top dollar on jeans that you love, stay away from here. read more

i purchased a pair of jeans from Schaeffers, amazing quality and great fit. The people that helped me were great too! Very happy and I will be going there again! read more

Best jeans in the world! They did amazing alterations on a Harley Davidson leather jacket for me. Fixed an old pair of Levi's. Great shop. Great people. Thanks, Rob! read more

First of all, I gotta thank the owner. I was running late and stuck in your typical LA traffic while the President was in town and so I got to the store after it closed. I called about 15 minutes before closing and let him know that I was going to be there shortly and asked him if he could. Please wait for me. he told me no problem, take my time and that he would be there and he was. Probably the best part about the experience was just the conversation and getting to talk with the owner. One of the coolest and most respectful guys I've ever met. Now let's get to the good part. I've spent hundreds of thousands of dollars on designer clothing and jeans and I have to tell you that I've never had denim of this quality. I've never had such a great fit with such a quality denim in my life. I've literally wore a pair of his jeans every day since I got them. You definitely get what you pay for. And the quality is beyond anything you've ever seen. The experience as a whole was amazing. I wasn't rushed, even though the store was closed, and Robert took his time to explain the fits and denims. I couldn't give higher marks. Thank you so much for the experience and the quality goods. You definitely have a lifelong customer here. read more

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tl;dr: the staff is friendly enough, the alteration was mediocre and the wait was long (though I knew that going in) So I dropped a pair of selvedge jeans off in early March, hoping to have them altered. I needed both a hemming and also wanted to have them re-tapered through the knee. After a little dialogue with the guy that was there, we agreed on a 6 and 3/4 inch taper. I was told that the wait was ~5 weeks and was okay with that. Got a phone call letting me know they were ready for me to pick up after ~4.5 weeks. Great! Got the pants home, tried them on; they fit! I've worn them for about a week now (~4 wears, they're new denim so I'm trying to break them in) and I noticed yesterday that the chainstitch hem has already come loose. This made me a little curious about the rest of the details, so I got my trusty tape measure out and it turns out they tapered them a lot closer to 7 inches than 6.75. Normally I wouldn't make a big deal about it, but I suggested to the guy doing the measurements that we taper to 6.5 and he convinced me to go with 6.75, so the fact that they both suggested a quarter inch difference and then failed to deliver on it is a little bothersome. I also took a look at where the taper begins and it's really more accurate to call it a taper through the calf because where the new thread and old thread meet up is a solid 4-5 inches below my knee. So all of that being said, I'm not exactly tearing my hair out about the whole thing, it was around $50 to have the work done, but probably wouldn't go back to have any other jeans altered. read more

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I was a repeat customer until now. I'm a very fit conscious person, so I visit tailors often; so its not my first time at the rodeo. I also know the time it takes to properly repair or alter a garment. Did i mention i work in fashion? Oh yea, so i can safely say I know my shit! First off let me say that my review has nothing to do with Robert's repair/tailoring skills, its his business acumen and his communication skills or lack thereof that are in question. I took in a couple repairs on a tuesday afternoon and asked Robert if they would be ready to be picked up on the following tuesday; I was leaving the state to warmer weather and really wanted my beloved shorts with me. Robert said YES. Cut to the tuesday due date and they were not ready. I asked if they would be done wednesday before 3pm, he replied YES. Robert asked me to call wednesday morning to remind him (unprofessional but ok) Robert tells me that they will be ready, and that he would have whomever actually does the repairs work on them asap. I called and called, left several messages asking Robert to let me know if they were ready to be picked up and Robert would either say he would call me back in 5 minutes and would never call me back or i was told by Gunner that Robert was out and would return my call in 20 minutes when Robert returned, which he never did. Finally at 2:30pm Gunner asked if i could just pick them up and Robert finally returned my call and said they would be ready at 4:30 pm. I kindly reiterated that 3 was the latest and time i could come by and Robert said "well they wont be done so come and get them" no apology nothing. a few minutes after that conversation he calls me back and asked that I pick up my garments in the back alley from a secret door behind a white Cadillac, to which i replied "are you serious"? Roberts says he had to run out and they would be closing the store so if i wanted my garments that was what i had to do, although the business hours are 11am-9pm. So in summation, Robert is very rude and unprofessional and my repairs would have probably only taken an hour and a half to fix. He had them for over a week and couldn't squeeze that in? Seriously? I will never again refer any friends or clients and will never give that establishment any of my personal business and neither should you. We live in Los Angeles and there are plenty of other very great places to take your repairs were they will not treat you like an inconvenience. read more

Just got another custom hat from hat master Gunner Foxx and once again, he created one of a kind hat that I will enjoy for a long time. If you want a good pair of jeans, this is where you should go. They are custom fit for your size with quality denim! This place is loaded with great items! Definitely one of my favorite places to shop read more

This place has very high quality vintage leather jackets, boots, jeans, and Hats. I have been a long time fan of Serfontaine and levis but these guys take the cake with vintage denim and even new jeans made from some of the best denim I have seen. I got the Black jeans made by SGH and I love them. Good to see such great merchandise being made once again in the USA. Right here in Los Angeles to be exact. I got a pair of Blue Denim and I love them. I had a little button issue but I brought them back and he fixed it right on the spot. That is what we all need. Good customer service. I had a need to stop supporting big corporations that stitch overseas in sweat shops and keep your money here where it belongs, here in LA. Gunners hats are in the same location and are great quality too, but I don't own one yet so reviews for Gunner hats will have to wait for now. They look great though and I want one. read more

Robert is the best! I have a leather jacket that I've owned for years, and was perfectly broken into, but was missing a couple of the decorative studs. Robert found the unique studs, because he did not have them in stock, and repaired my jacket to like-new condition again. I get compliments on my jacket every time I wear it, and thanks to Robert I can wear it again! Great work! read more

This is in an open stretch of Sunset so thankfully there is a lot of street parking, but even if it were less accessible, I would make the trip! I ripped two holes in the crotch of my jbrand black cigarette jeans and was dispairing over the ridiculous price of denim repair at denim therapy in NY (and I would have had to wait two months to drop them off if I wanted to avoid shipping, no bueno!), so I looked up this place online and took my jeans there. Robert was really cool about it and my jeans were fixed in a week and a half, for a lot less than denim therapy. Love it! Oh, and they sell their own jeans and vintage leather boots, jackets, and hats. Very All Saints only exclusive;) read more

If you love your premium denim as much as I do, then you owe it to yourself to invest in a relationship with the Denim Repair Shop at Schaeffer's Garment Hotel for all your repair and alteration needs. It all started over three years ago, when major wear and tear and unpresentable holes rendered my all-time favorite pair of (discontinued) Levi's unwearable. I was hard-pressed to find a suitable contemporary replacement, until SGH brought my jeans back to life with their invisible repair technique. I've been a loyal customer ever since. No project is too big or too small, and the folks at SGH don't judge - if you love your denim, they care for them like their own. For roughly the price of one new premium pair, I can instead take three of four tried and trues to SGH to be rescued, restored, reconstructed, hemmed, tailored, you name it. Customer service is prized alongside craftsmanship at SGH. When I recently took a pair of brand new jeans with distressed detailing to be reinforced, the customization altered their fit in an unexpected way. The guys at SGH listened carefully to my feedback and concerns, and enthusiastically offered to adjust their work at no additional cost to me. Now the fit and finish are perfect as usual! Turn around times vary, but this has never been a serious issue for me. read more

Thanks so much for hemming my jeans and fixing a seam tear :) and super thanks for taking 3 days instead of the 7-10 you quoted! and another thanks for the $10 discount, this place is the jam and has the cutest "shopdog" ever Thumper is a doll! i'll be back! read more

Schaeffer's Garment Hotel - Men's Clothing Near Me - Los Angeles, California

I left these guys with a pair of jeans with a front-crotch-rip about two months ago. The rip was weird, it wasn't a full rip, it was like the threads stretched out to make a transparent 'rip.' Everywhere else I took them to said they would have to be patched ugly causing too much eyeballing on my crotch. So, I dropped them with Rob, he said three weeks, the customer service was good, and the price quote was reasonable considering he said they could fix them with 'invisibility.' Went out of town, kinda forgot, came back two months later, no ticket, and still got great service! They asked if they had called earlier in the day, and I said "no," and Rob and Joe became so apologetic about it I never got the chance to explain that my number had changed, and that they probably did call but that I did not receive it. They were apologetic for not contacting me, but they shouldn't have been because it was my fault. The customer service here is good if you ask me. The jeans are amazing, you can barely see the repair, and the hand stitching that was done obviously took a lot of time. I couldn't be happier. My favorite pair of jeans are wearable again! Joe also showed me some of the clothing items, the t-shirts, how they've been loomed and tailored in authentic 1940-1950's style. The loom being impressive; you really cant find cotton t-shirts with the specific look and feel anymore, and these guys are really doing it right! Wanna buy your grandpa (or yourself) the greatest gift ever? Buy a Schaeffers custom shirt! Amazing denim repair, good customer service, and amazing custom made clothing! read more

I've gotten five pairs of jeans made here and one jacket. Aside from the lengthy wait time (go in expecting that), you will get a pair of custom-fit jeans that only get better with time, unless you're one of those rare individuals for whom store-bought jeans were designed. I've seen complaints on here about Robert and his customer service, and maybe that's not his strong suit, but I've never really had a problem. Sometimes he's super busy and you might feel a little ignored and other times he'll hang out and kibitz with you -- like anyone who's trying to build a business and keep a demanding clientele happy. I recommend this place to a lot of my friends and I found out about it because someone recommended it to me years ago. I still have the first jeans I bought there and they are my girlfriend's favorite. That's how great they fit and have broken in over the years. read more

The best place for denim aficionados, people looking for the highest quality raw Japanese denim, vintage leather jackets, vintage boots and the best curated vintage in LA and NYC hands down. If u don't own a pair of SCHAEFFER's Garment Hotel denim jeans, you're missing out. They are game changers. Also custom made hats by Gunner Foxx done here and are best in the business. One of my favorite shops in town. read more

Schaeffer's Garment Hotel - Me pondering what a computer really does ? Rocking a #gunnerfoxx custom hat - Men's Clothing Near Me - Los Angeles, California

These guys are top notch. If you want your jeans to fit the way they should, look no further. Also, their in store brand of clothing is awesome. Style and fit is great. read more

Love this place. Great quality and superb craftsmanship. Very positive customer service as well. I will definitely be back.

Best Jeans Ever! Robert is a genius! Seriously, never had jeans fit better than Robert's. Super attention to detail. Purchased two pair. One is the new (old Filson) waxed jeans, simply awesome. Great look on stage. Second pair double dyed Japanese denim, gorgeous. If you want the best looking, best Fitting Jeans in town do yourself a favor and go see Robert. You won't be disappointed! read more

Bought my husband a gift card and it took him a while to finally use it. He got jeans, brought them home, put them on, and a rivet fell off. He brings them back, gets it fixed, takes them home, puts them on, and a rivet falls off. Schaeffers sends someone to our house and pick up the jeans, they fix the jeans, my husband picks them up, the guy handling the situation says (in front of our 4 y/o daughter), "this better not f*&%ing happen again". My husband wears the jeans twice, and a rivet falls off. They've chosen to not issue a refund despite their poor workmanship. Would not recommend. read more

Every time I bring selvedge denim to Shaeffers they deliver nothing but quality. I was well informed of the long turn around time before dropping off my pair of Made and Crafted Levis for alterations and I am glad I waited. If you are looking for quality alterations this is the place to visit. They can also make you a pair of jeans out of quality Japanese denim. Highly recommend this place! read more

The most helpful shop in town! It's refreshing to find a business run by people who are not only talented craftsmen, but happy to help. I'm in town from NY and needed some last minute work done, the employees here went above and beyond to help me from the very first phone call! I can't recommend Schaeffers enough! read more

Went to this rebel rousing clothing store today and what a great time we had. They were actually closed but the shop guy was lovely and opened up just to let us in. Myself and my galpal Lizzy were given a tour of the store by the handsome and friendly proprietor who knew more about hats than anyone. Great store full of attitude and high fashion choices and some of the best hat selection Ive seen ever. Its like if CHROME HEARTS & MARLON BRANDO had a baby this would be the store their child would shop at !!!!! Thanks JOE for being so kewl and so fun & rad. we had such a good time it should have been CRIMINAL!!!! You are the king of badassery and your store rocks! THANKS & GRATITUDE!!!! Miss Justice Howard www.justicehoward.com read more

Based upon the reviews, I was looking forward to having my jeans altered here. Well... 1. I dropped off two pairs of jeans. I was told they'd be ready "in a week or two" and that I'd receive a call at that time. 2. Three weeks later, I called to see if they were ready. But instead of actually *checking*, the owner simply said that if I hadn't received a phone call, that meant they weren't ready. Since so much time had passed, I asked if I could give him my claim-check numbers, just in case my order had somehow "fallen through the cracks." He bristled at the very suggestion and refused to check, saying, "Look. You have two choices: Wait for them to be ready, or pick them up now." I chose to wait, but after waiting yet *another* three weeks, I decided I'd just pick them up and take them elsewhere. (In the meantime, I'd found two other tailors in Studio City, each of which had already completed THREE ROUNDS of separate orders for me in the same 6 weeks.) When I arrived to claim my unfinished order, the owner wasn't there, but a relative was running the shop for him, that day. However, the guy who does the actual tailoring also wasn't there, that day -- but the guy who was running the shop didn't have a key to the upstairs area where the tailor keeps our items. A wasted trip. Due to my work schedule, another two weeks later, I picked up my jeans -- still untouched after a full *8* weeks. This guy is: - Not forthcoming about the amount of work they've taken in. If you estimate 1-2 weeks, but still aren't done after *8*, something's very, very wrong. - Rude on the phone, even when they've clearly not delivered, as promised. - Irresponsible to leave the shop in someone else's hands without equipping him to handle basic scenarios. We all make mistakes, and you allow for that. But this was simply ridiculous... One star because there's no "zero" rating. read more

Great Hat master. Worst customer service. I won't go back. Gunner unfortunately has gotten to a demandable, and popular level to cater to walk-in service. Expect a hefty 2-3 month wait. If not longer. Their are other hat artisans out their. Sorry. read more

Truly a one of a kind amazing shop in LA. This place is like no other shop out there. Robert the owner makes all the jeans himself with only material and quality that he'd be happy to wear himself everyday, and he does. Then in the back Gunner makes hats. All from scratch from start to finish, the old fashioned way, with all the vintage tool and machines. Just check out some celebrity Instagram and you'll always see there stuff tagged. read more

Robert is awesome. He is very enthusiastic about all denim and loves to chat with you. It's great to see such passion. The other lady is very friendly as well. I got a crotch repair and reinforcement and it was done very quick and professionally. I highly recommend this place. read more

Came here a few times for denim alterations. They always do a great job and have always been on top of their turn around time. Highly recommended. read more

Master craftsmen. Very cool to see a time honored profession of crafting clothes right here in LA. these dudes are the real deal. Hat and jeans enthusiasts, this is for you. read more

Last year I got my sweetie an awesome authentic leather jacket and asked for it to be fitted to him. They said they could and said it would be two weeks. We didn't get the jacket back for two months. Other than waiting, everything else was great. read more

This is the place to go for denim, denim repair and leather jackets that I've come across so far. Robert is incredibly knowledgable and down to earth and will listen to your ideas and make recommendations for you at the same time. I got a couple pairs of jeans repaired to see the quality of the work...I'm more than impressed. Looking forward to getting some custom denim made now. My advice: get your a$$ in this shop! read more