Service was average since we ordered ourselves. When the meals came, however, the employee didn't know what the meals came with so he forgot a drink cup. The two turkey sandwiches were a major fail. They tasted like weak processed meat. We took it off the sandwiches and ate them without. This is not the standard I expected to find finally returning to this chain. We will not be back. read more

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This location is very very very slow and I once had the cashier in this photo yell at me for checking the names on the bags in the "take out order shelf" but every year on my birthday week I get a free sandwich in their app and it's delicious. read more

Schlotzsky's - Very rude employee. - Sandwiches Near Me - Austin, Texas

Went to Schlotzky's for lunch, no one at the counter. You have to order on a kiosk. This will be my last time to eat here. If you can't bother to take my order I will take my business elsewhere. Several people in line complaining about it. read more

Unfriendly drive thru male employee. I ordered the medium original. Food was old and wasn't offered the traditional pickle it comes with. I threw 3/4 away and will drive extra miles to order from another location. My favorite fast food restaurant. This location has failed me 2 of 2 times. Once May 2022 and again Oct . 2024, so it's not a fluke. I visit from out of state and always get a sandwich. I'll remember to skip this location. Disappointed read more

Do not go to this Schlotzsky's location. The manager was rude and made unnecessary, horrible remarks when we did not receive half of our order and asked for a refund for an online order. He then proceeded to yell once I drove to the store to pick up the correct order. I have contacted the corporate office to make sure this behavior does not occur with any other woman. He also proclaimed that he treats his workers this way as well. I've never seen such poor customer service. I left without my full order and will return with a male who may receive more respect. read more

Schlotzsky's - The rude, disrespectful, manager - Sandwiches Near Me - Austin, Texas

Sandwich is absolutely delicious! Bread is so soft and perfectly balanced flavor. Had avocado turkey!! read more

Schlotzsky's - Sandwiches Near Me - Austin, Texas

September 30, 2025: Ordered through DoorDash and never received my order! I ordered at 10:53am and was still waiting on my food at 11:50am! For two entree salads. I've never ordered from this location before, but now I understand the bad reviews. Terrible service. My delivery driver asked for an eta and he was disrespected my the staff. He had already been there waiting for thirty minutes at that point. So I cancelled my order. The customer service could be improved as well as their timing when it comes to online orders. read more

We ordered sandwiches for lunch today. Door Dash did not bring out chips and drinks. I called the store and let him know. The manager personally drove to our office to deliver. Great customer service. Made a lifetime customer at our office. read more

Shout out for the employee TOBY at this location. He is consistently courteous & patient when taking our orders at the drive thru!!! Yet, still very efficient and fast. Speaks so he can be heard easily from "the speaker box"!!! Waits patiently while we all decide what we want & what's available-what the menu items are like. I think he's been working at this location for some time, and I'm relieved when I see he's working the window because I can relax & know that the order will be right and complete! I hope Toby is recognized & appreciated by his management chain, he very much deserves any rewards y'all can give him! read more

Went here last night/Wednesday about 9pm. The person taking orders was yelling at a customer on the phone and cursing. He was doing this while taking the person in front of me's order. He was not rude to me until I asked for a receipt. When I asked for lemonade, he became somewhat hostile and demanded that I go get my own ice. He also made it clear in a hostile way that I would get no refills!! He continued to yell at someone in the phone. I didn't enjoy my food after that, I felt uncomfortable after dealing with that. This person needs customer training or maybe go work for DMV. read more

I was at the Anderson Lane location on Friday between 5;30 and 6. I went to the counter to oder and no one ever assisted me. I assumed I have to put my own order in so I did at the counter on a self computer. A sandwich and drink. When my order was finally done they called my name and went to get my food asked the worker there if I could get a cup for my drink both ppl in the kitchen area never even knowledge I was there or gave me a cup. I noticed a man at the front counter so I went over to him and asked for a cup where he then said " how did I know u had drink I replied by saying it was on my receipt he began being rude and told me "to move the fuck on" I got my cup poured my drink and exit the building. This man might have been a manager Hispanic bald fade rude rude rude. Schlotzskys do better teach ur employees about customer service and how to knowledge everyone with at least a "hello" the ppl in ur kitchen area not once did they look to knowledge me or say thank you so sad. I work in customer service and customer service is very important at my store. The Hispanic man not only needs training in management but in customer service as well Worst experience ever read more

I have no idea who was working the day my fiance and I pulled through the drive-through. It was my first time at Scholtzsky's and it brought back fond memories of my man's sandwich-making days as a former employee. Bread unlike any other for a sandwich and humorous customer service, it honestly made our day! We had a rough weekend, and who knew that the playful words behind a faceless voice that took our order could make everything feel alright? Will certainly return. read more

This happens almost every time I go here...ask for no onion or cucumber and end up with both. Paying $18 for this meal makes me feel like this shouldn't happen, especially as often as it does. Please stop doing this I love y'all's food and service otherwise. read more

Schlotzsky's - Sandwiches Near Me - Austin, Texas

If you don't have all of your ingredients for a menu item, don't offer it nor charge as if you do. This is NOT a BBQ chicken pizza. This is a drizzle of sauce with bacon and cheese with LUNCH MEAT (folded on top in a flatbread box). I do not feel like this was well-prepared or made with care. Highly disappointed. read more

Schlotzsky's - Is this what we're doing now? Lunch meat sub for actual chicken? And then folding it!? - Sandwiches Near Me - Austin, Texas

The Schlotzky's on Anderson lane is just the best! The employees are very nice and treat you very good. It's always a really nice and fun atmosphere. The food comes out really quick, warm and just delicious. It's my first place to go out to eat and mostly because of the welcoming and friendly employee!!! read more

Very clean establishment , extremely rude and unsanitary customer service . When we walk in not only we're we not greeted. The two gentleman in the photo spoke to each other rather then even say hello . We finally were greeted by Aideliz who took our order. Food was great but we had to have my child's pizza remade after Aideliz tried picking it up to bring to the table and accidentally stuck her fingers in it. The only reason it was remade is because we could see through the window. When confronted she confirmed did not do it, but actually had the pizza sauce on her finger, and the finger mark was stuck on the pizza so staff remade and apologized . I won't be back.. read more

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This place I repeated my order 4 times and still didn't get it right Food was dry and person couldn't understand at all I am so mad and they need new managers they don't even know what ingredients go on a original sandwich Beware I took a bite and vomited it was dry and hot order wrong Sounded like they were disoriented read more

Ordered an Original, hickory chips, and a sweet tea, per usual. We don't have the Big S in California or in Montana so I've got to get my fixe whenever I'm in Austin or Dallas or OKC. Always delicious. Terrific staff. Clean. This location does the brand proud. read more

Why do people eat here, is expensive and not that good? They're probably as expensive as the Cheesecake Factory, except it does not pay off in flavor. Fix your pricing, it's not up to par with the quality. read more

Consistently great sandwiches. I live the turkey bacon club on sourdough. Of course the original is also great with the tangy salami. They always put a nice amount of ingredients and the veggies are fresh, never limp or mushy. The chips are great -- my faves are jalapeño and bbq. read more

Fast and convenient, and gluten free options make this a regular stop for me. No idea what it's like inside but drive through is always great read more

Always love this place. But not good for those who are doing keto, even if you ask for them to take,out some of the bread they don't do it. And cashier was confused as to why I wanted no bread. Said they couldn't do it. Otherwise food is always good and there is a good selection for those who want to try other things. read more

I haven't been here in some time. It's just isn't the same. The "vibe" just isn't there. The food is still good though.

We love Schlotzsky's! But we forget about them. And then, when we remember them, we are always so amazed at how delicious the sandwiches are We had the best experience on Mother's Day when we decided to have a picnic dinner at the park. Joseph, the store manager, took our order and he was so gracious and helpful and on the phone and then even more so when we picked up our order. He even wrote happy Mother's Day on the cinnamon bun box which was a really nice touch We just left there feeling so good and taken care of. We'll be coming back for pizza night on Wednesdays. read more

My wife tried to pickup a roast beef and cheese for me. She was told they were out of those and only had the smoky beef and cheese. Not sure how you could be out of one and not the other - just leave off the bacon and change a couple of the toppings. Regardless, the sandwich was so incredibly salty that it was inedible and I had to throw it out after a couple of bites. Learned my lesson - no more Scholtzky's. I can remember when Scholtzky's made decent sandwiches, but no more. read more

My most recent experience was dismal. We ordered a large sandwich to share. $20 with drink. Bun, which is critical to the sandwich was not toasted and tasted stale. Olive mixture and mustard were insufficient and the sandwich was dry. Was this a one-off problem or something that goes with the large sandwich? Have ordered there for years. read more

Hispanic man at the front desk with the tattoos was very polite, ensuring we had a good time. Despite AC issues, he was kind and offered the best customer service. The world needs more employees like him. read more

We had the nicest server today at this location. Very considerate gentleman. Thank you Isaiah! :)

Terrible. Employees were fighting and cussing at each other. This use to be my main location.

Great service!!! Food is always delicious! Open space for everyone :) Schlotzskys is doing a great job!

Employees always have the best attitude well prob cuz im a regular but dat don't matter just don't make ppls days harder than what it alr is it's a fast food joint serving almost wat a restaurant would serve honestly 10/10 specially the older male i think he's Cuban he's chill or both bros with glasses they chill too appreciate yall for always looking out read more

The food was surprisingly good for a fast food joint. The calzones were amazing. The service went quick and smoothly. I would definitely try again. read more

I've always been a fan of Schlotzsky's simply because they sell good, consistent food! Their original style sandwich is unlike any other sand which I've had, their special recipe is delicious. I'm also a fan because of their unique marketing efforts. During ACL I passed by the South Lamar location and they were giving away free t shirts, food, and gift cards. Why you ask? Because they were attempting to beat the all time world record for the most people participating in a paint-by-number mural. I loved this creative technique to bring customers in! When I came in today I chose to Pick Two and ordered the classic sandwich and chicken and bacon Mac and cheese. Both were good, but my favorite part was my side of garlic bread. read more

Schlotzsky's - Pick two: original sandwich and Mac and cheese - Sandwiches Near Me - Austin, Texas

I went for take out drive thru and the gentleman who greeted me was a very professional manner. A young man with value the food was great as always but the customer service was above and beyond. Thank you young man for the very best customer service care I have received in a very long time. God bless you all keep up the great work read more

I placed an order, it wasn't right, I called and spoke with the manager. On my next visit, the manager Johnny Scott took very good care of me making sure everything was done right. Thank you Johnny read more

So my expectations for customer service when it comes to drive thrus is pretty low. I'm just there to get food quickly, I'm not looking for anything other than bare minimum interactions. That being said, the customer service at the drive thru was horrible. If I can't understand what your saying, don't just keep repeating the same thing with an attitude. Not only was I treated poorly, my order was wrong. read more

This is a great Schlotzsky's! Great food, clean environment, and very friendly staff! Definitely use this location to get some yummy food!!

Him: I'm hungry. Me: Okay. What do you want to eat? Him: Food. Me. What kind? Him: Schlotzsky's turkey with cheese would be good. Me: Well, you've got a job now so go ahead. Him: I spent all my money on t-shirts at Buffalo Exchange. Me. Oh. I see. I'm supposed to buy it. Him: Yeah. You're nice like that sometimes. Me: Then I'm driving and you can ride with me. Him: I get to pick the music. Me: Wait. I'm buying and driving and you pick the music? Him: Yeah. You're nice like that sometimes. Me: I'm going to get a turkey chef salad. I read a review about it by Don P. Him: Who's Don Pee, Mom? Me: Never mind. read more

Ordered a traditional Schlotzsky's with smoked turkey, the bread was not fresh, like the turkey was wrapped and two bottom pieces that were almost stale. Ice tea had no ice attention to detail appears to be lacking will never go back to that location. The bread makes the sandwich, and this bread was subpar. read more

Let me start with, historically, I've been a tried and true Schlotzsky's lover for decades! Literally! Anyone remember it in the - then - yellow building in Burnet? That being said, I have to say the quality and customer service at the Anderson Lane store has taken a landslide. Not only are my orders frequently wrong but if you get the "pleasure" to interact with Heather, run for the hills! She is flat out rude and absolutely couldn't care LESS about the customer experience! Fortunately, there is another location not too far from my office when I have a craving. Just make sure you check your order BEFORE you leave the drive through! AND as long as Heather doesn't show up at that location! read more