I loved their Ham sandwich and their pepper chips rock. But then I found out the ham sandwich with a thick cut of ham was only a limited time sandwich so its no longer available. What a bummer. I was going to start making this my regular lunch time pickup place. Maybe they'll decide to make limited sandwiches more permanent. read more

I'm a previous owner of three Schlotzsky's! My husband and I came for lunch and really enjoyed it! (We always have loved the product!)The new owner happened to be in the restaurant today and we spoke with him. We shared with him that his cashier at the register was a real asset to his business and that he should keep her at all costs! We wish him the best and can already see a difference in the service and the food of his restaurant. read more

The low rating is because I arrived at 7:45 on Sunday night and they informed me they were closed. Hmm. The sign on the door says you close at 8:00. I rushed to get there on time. All the guy did was shrug his shoulders and say they had no food. Everything was already cleaned up. If that's the case, they need to change their posted hours! Poor customer service. read more

Tonight we decided to have Schlotzsky's take out. Usually it's good. Tonight, not so much. We had one sandwich (out of six items) that was not great--smoked turkey breast on Sourdough. This sandwich had no lettuce and no mayo. At the prices here, we have come to expect more. Also, there was only one slice of tomato. I just hope they pay a little more attention to detail in the future. One more thing, we got three Caesar salads with one Caesar dressing and two ranch. Just not what we've come to expect. read more

Yall are lucky your food is pretty delicious because you're rude AF and it takes FOREVER to get said food.

Horrible customer service, and took around 10 min to get a cinnamon roll when I was the only customer in the store! They didn't give me the one right up front in the display case for some reason, which didn't make sense. Once I got home to eat, it was very stale. I won't return. read more

I frequent this restaurant quiet often and it's a hit and miss ordeal. What I encountered at this facility is that every time you go and eat in the lobby you sometimes get different dishes, and either plastic or silver serving. My soup changes from bowl to bowl every visit, there is no consistency whatsoever. I love their food but whoever does the ordering needs to take it up a notch, It seems that they run out of product way too often. read more

This is literally the slowest drive through I've experienced. I'm in line as writing this and I've been here for 22 minutes now. Don't come here!! read more

Waited 35min for one sandwhich and a salad. No line at counter. Wasted my entire lunch break waiting on a sandwhich.

I go over to this area about every month and also stop here to get the Cinnabon. When I first started going there the Cinnabon's were awesome but the quality has severely went down. Now when I got there the rolls are hard like bricks. I called and let them know if the issue hoping they would fix it because in the past when the rolls were coming out burnt they fixed the issue. Not this time! I use to not mind the wait because the rolls were so good. Now the wait is way to long for the CRAP I am receiving. The owner needs to fire all of the staff and hire new people especially because they are so rude every time I go there. FIX IT BEFORE YOU LOSE ALL OF YOUR CUSTOMERS! read more

Nasty, rude employees. The bathrooms are horrible. They always close early: went to drive through 20; minutes before closing, and they ignored me. I called, and a girl told me they were closed. Not the first time this has happened. read more

Food is delicious! Service was horrible - cashier was clearly annoyed we were bothering her by ordering.

This location caters to drive-thru. Came in to dine-in and they served 12 vehicles while we waited for 2 kids meal and 1 half sandwich. Ended up having to go back up and tell them we needed to change it to go. Spent 20 minutes inside just to come out with a bag of food to eat in the car. read more

We have been to this location a handful of times. However, after today - never again. Cashier charged me for a drink my daughter had brought in from our church - which is walking distance of the restaurant. I understand why she thought we were buying a drink, but we were not. When I noticed the charge on my receipt, I went up to her and explained the situation and asked for a refund of the soda. She went to her manager, a Khalil. This gal was not going to reimburse me because "she did not have time for this today." I then asked to have my order cancelled and refunded my full amount - again Khalil came up and said she was not going to do it as she didn't have time to deal with this and went on to say I didn't need to get nasty about this. I wasn't upset til she said that. At this point I asked for the name of the head manager and the owner. I was provided a name of the owner by another employee and Khalil did come back with a hand written note of a name and number of a manager. No idea if the name is real or not, but I will be following up. This situation did not have to happen, but we will not be returning if this is how customers are treated. 4 sandwiches and 2 chips for $45.70. I will go elsewhere for that kind of money and be treated nicely. So sad.... read more

0820 in the am, the sign open wasn't on the mgr didn't even know, the inside was dirty, the soda machine disgusting, the countertops dirty, the floor dirty, the counter where you pick up food had crumbs all over it, this place needs the health department stat! Never going back! read more

This is my fourth visit. Sometimes a good place can have a bad day but this place is consistently dirty and the food is expensive for what you get. I have to admit I like their beef chief sandwich but the young lady serving me said they discontinued it. So I have no reason to ever come back. I'd find something else on the menu to like if the place wasn't expensive and poorly managed. read more

Absolutely the WORST service!! Went there this morning and seriously doubt I will go back. My boyfriend and I were the only ones there so being busy couldn't be why the staff was so bad. After ordering our sandwiches, we sat down and waited. The girl brought our food out and as she was handing me a sandwich, the top of the bun fell off and into my lap. Mayo and lettuce all down my shirt and in my lap. All she said was "Opps!" ... Come on now, not even an apology? Accident or not, proper customer service certainly warrants at least an "I'm sorry." After eating, we needed a container to take part of a sandwich home so I went to the counter. I waited, and waited ... And waited. I walked over to the opening in wall where they place orders and waited some more. 10 minutes went by and not one employee was around or even seen. After saying "hello??" several times, a guy came out looking annoyed. I got my container and he disappeared again. With all the product that they have sitting out front, you would think that a staff member would be in the front at all times. I have to wonder what was so important in the back that it required ALL the staff in the building to be back there?? When leaving, not one employee was to be seen or heard so I yelled "Bye, have a great day! Thanks for coming." and walked out. Simply put, this was the WORST customer service (or lack of it) ever! The manager better think about hiring some new people soon because with staff like that, money will be walking out the door. read more