I'm not a huge fan of Schlotzsky's and it's been several years since I had one of the original sandwiches. Since this was a break in out trip and we had to gas up it was convenient. I forgot how' much I truly enjoyed the original sandwich. I was on as conference call waiting in our vehicle and it seemed like a long time to make two sandwiches. There was no one there so I didn't understand the wait. It was 14+ minutes until my travel partner came back to the vehicle. My call ended and I went inside to use the rest room. Again no one's inside so it was head scratcher. Doubtful I'll hit this place again since we were just passing through. However, it was a good reminder of what I had been missing! read more

Terrible experience. Chicken fiesta sandwich was a hot mess and way too hard to eat on the road.

First time I have eaten here, at any schlotzskys. I thought it was good. I got the half sandwich soup deal. I like the toasted bun and the tomatoes basil soup was good. However people in my group have eaten at schlotzskys frequently and said it was not good. They said the bread was not the same and the sandwich was not as good as it usually is. I thought it was good and would come back. It was a bit pricy for a sandwich but good enough for me to come back alone without my sandwich snob friends. I mean who eats a sandwich with just meat and bread only, am I right?! read more

There was paper in my food. I ordered the honey mustard sub and the amount of mayonnaise on that sandwich was unbelievable. Mayonnaise with a side of sandwich. read more

Food didn't taste great but the worst thing was the price for 2 sandwiches. $38 for two sandwiches is ridiculous and we should have driven elsewhere for better food and more affordable prices. I've learned my lesson: Never again read more

Our sandwich, flatbread and salad were good. Churros not worth it. Cold and chewy. $7 for 8 small pieces--wont order again

I wish I could rate it a 0, customer service is terribe, can't get a order right, food was wrong, the place needs to be shut down, i cfa would do a lot better. Need smarter people working. Just close the doors and call it a wrap, you can't be making money on this place, I would take anything over this. read more

Place was a mess! Woman's bathroom smelled of sewage. The owner of this franchise should be embarrassed. Sandwiches were good. read more

Quite surprised as the reviews I've read weren't good. We took a chance and glad we did. The employees were friendly and did a great job getting our order out correctly and quickly. They're were 7 of us and it was a pretty fast process. We got there about 1:30 on a Sunday afternoon and the restaurant looked pretty decent even with the busy Sunday lunch crowd. Our food was good. Be sure to pick up a fresh chocolate chip cookie or two! read more

I have eaten the original since the 70's. This was the worst Schlotzskys Sandwich I have ever had . The bread was horrible, there was nothing in it . Horrible!! The lady that took our order was nice . These people need to go to Austin and see what a scholtzskys sandwich should taste like . read more

Genuinely the worst Schlotzsky's I have ever set foot in. First of all, EIGHT customers walked out before getting their food before we got in line. The cashier was rude, my cheese pizza- which is normally a favorite of mine- was almost completely drenched in marinara sauce with a few pieces of shredded cheese. There was also an onion in it. My cookie had frosting from a Cinnabon on it, meaning it was handled by the same hand, which is unsafe. The cashier, a redhead with a Harry Potter tattoo, also screamed at a coworker while we were seated. Hostile environment, horrible service, great fountain drinks though! Loved my sprite. read more

Terrible service and looong wait time. Parking lot was empty yet it seem like they were just taking their time to get the food out. read more

Schlotzsky's - Empty parking lot?? Yet took over 30 minutes in the drive thru to get my order. - Sandwiches Near Me - Sweetwater, Texas

Ordered from this restaurant through DoorDash, restaurant seems to have issues reading, or tracking what they are doing, they gave my dasher a large coke instead of a large unsweetened tea. Called the restaurant and they said the dasher filled the drink herself, dasher said it's what she was handed in the drive-through. I had to drive down there myself to get the right drink, and received no apology from the restaurant. Barely received a "here you go." Sourdough was stale and cold, read more

Horrible service. Not busy and over 10 minutes in drive thru with no other cars! Go to Allsups

We usually look forward to getting to eat here, in spite of it being so expensive. Today we definitely regretted the decision. The buns were hard and cold,, hardly any mayo on the sandwich which made it so dry you could barely get it down. They took the tea away, so sodas are the only option now. The employee who waited on us didn't listen to our order properly. It sucked. Not worth 30.00 for two sandwiches. read more

schlotzsky's is our favorite place to eat, so when we were driving through Sweatwater and seen it, we stopped. BIG MISTAKE!! This was by far the worst Schlotzsky's I've ever been to. The food was awful, breads rock hard, the restaurant itself was disgusting, dirty! and the restroom was just as bad! I would not recommend wasting your time or money stopping!! read more

The restaurant wasn't as clean as it should be. The sandwich is as amazing. They had a gluten free bun. The store chips weren't as good as lays. The people working were very friendly. read more

The reviews are brutal for this place. I get it. Service is not expedient and to make matters worse you've got hungry mouths to feed. Choices are limited but I was glad that this Schlotzsky's location saved the day for my family. Yes it's a bit more pricey but everything is getting pricey. The quality was great for the price that you pay. We didn't get the meal. Just the sandwiches to feed everyone in the car and so it was more affordable that way. And we ate in the car to socially distance ourselves. To get our food was a real treat. We didn't take it for granted. We were in and out with our food and for that we give this place five stars. Hats off to everyone working there. read more

Not a fan! Slow service Pricey for what u get Go to Subway Not a fab oof this place read more

To whom it may concern As a distinguished patron of many a fast food establishment I have, in my time, experienced the ocasional disappointment. This was not one of them. This was a war crime. After filling gas, the location of the restaurant was a convenient stop and having had schlotskys in the past figured it would be a good treat. Red flags went up immediately. A glance around revealed grubby finger stains covering every glass surface accented by food waste on every table and the floor. The cashier was stunned by the my travel companion's "exotic" name: Sydney (later to be pronounced Signey). Though chips were ordered, they were not included. When asking my name I repeated 3 times, spelled it out and repeated again only to have the chip flavors blasted at me rapid fire before I could say I just wanted regular potato chips. All could be forgiven yet we only dived deeper into culinary disaster when the 3rd in my party had the audacity to order vegetarian with, dare I say it, avocado!!! A brisk 20 minute wait later our sandwiches began to arrive. First Signey, then myself, and finally the veggie lover. The first two orders were lackluster, but what we asked for, yet the vegetarian meal was slightly on the carnivorous side. The omission of the chocolate cookie a nearly literal slap in the face. Retrieval of the cookie, an order correction, and a 10 minute wait later we discovered another assault on our patronage. The all holy avocado, a dollar add on, was once again withheld! Once again we were forced to confront the cashier only to have "Damion" in the back repeatedly yell at us that he for sure put avocado on the sandwich. This is the first time in my long career of fast food eatery that I've had an employee yell at me from the kitchen after they fouled an order. Not wishing to continue the scene we retreated to our table only for another customer to saunter up to the counter to complain about having avocado, which they didn't order, put on their sandwich. In conclusion, it is this authors opinion this may be the worst fast food joint west of the Mississippi. A combination of filth, rudeness, ineptness, and downright negligence makes the Sweetwater Scholtskys a particularly intense variety of terrible. It is a sad day for fast food. - Sincerely, A concerned patron read more

Incredibly slow service. I can be patient but the fact that my Cobb salad was missing avocado, they gave me the wrong dressing, and gave me the wrong soup made me give this as little stars as possible. Oh, and no eating utensils. This place is a joke lol read more

I ordered just a Cinnabon at the drive thru. I waited over 15 minutes and I was the only car in line. Then I had to wait over five minutes for the attendant to give me my change back. I paid $6 for a delicious Cinnabon. What I received was anything but . It was stale, dry , old and tasted like it had been sitting out for weeks. I couldn't believe they actually served that thing to me. read more

All of the reviews are just like mine. Completely horrible service and customer service attitude! I walked in to the restaurant, and there were approximately 10 other customers in there. When I went to the counter, I waited for five minutes for someone to show up. When they did show up, they said we can't serve you for 30 more minutes because we just got a catering order in. I asked them if they were serious she said yes it will be at least 30 more minutes so we can't serve you. They were rude, unapologetic, and completely, oblivious to the fact that they lost business, and not just our business, several other families that came in to order were turned away in like manner. Go to Freddys just down the road. It's new, great food and great customer service! read more

Food was great. We had original sandwiches, pizza and cookies. Service was fast, food was fresh and served hot. We were passing through and wanted a quick lunch for eight of us. This worked well! read more

Super slow and for the price you can get a sit down dinner. Never coming back! The BBQ place is close. Go there instead!

I usually never leave a bad review but this Schlotzsky's was the absolute worst I've ever been too. The cleanliness was terrible. There was food all over the sauce bottles in the kitchen from the employees not changing gloves or cleaning anything off, food and crumbs everywhere, super disorganized kitchen. They used the same knife for everyone's order without wiping it or washing between orders, same with the table after food comes off the oven tray. The tables and chairs were so dirty, no one was cleaning anything. The bathrooms were just as gross. My BBQ chicken pizza was the worst pizza I've ever had. There was no sauce, the bread had no flavor and wasn't cooked all the way. My husbands sandwich was okay. read more

Incredibly friendly, clean, and fast! Best Schlotzsky's pizza I've ever had, would absolutely recommend!

Absolute clown show. This place should be shut down. 30 mins in the drive thru. No sweetener. Messed up my order completely. Lady walked out to smoke during huge wait. Shut. It. Down. read more

We came here today and I'm not sure if the guy behind the counter was the manager or the owner (wearing blue jeans and tan polo company shirt) but it was the BEST customer service I've ever seen. It's a small location with the line to the door but he was not pushy or rude like most staff get during busy hours, he was incredibly kind and had a huge smile on his face taking each persons order. Oh and of course sandwiches came out quick and tasted amazing too! read more

Sandwiches were good. That was the only positive. When we pulled up, it looked closed. We saw the employees moving around so we tried it. We entered and no one looked up. All 3 employees on phones (including who appeared to be the manager). When our order was taken, the drink machine was out of Coke and Dr. Pepper products. While the machine was changed, we made other selections not knowing they were going to change it. One person in our party ordered apple slices for her child. One order was LESS than a quarter of an Apple! They were more like apple shavings! They were wadded up in a plastic bag. It took 15-20 minutes to get the apples ready!!!! Four adults had their sandwiches before a five year old had apple slices! The cleanliness was disastrous!!! The restrooms were FILTHY. Understandable considering we watched an employee sweeping the dining room stopping every two or three strokes to type on her phone. First bad experience here. Bad enough that we will think twice before visiting on our next visit through Sweetwater. read more

I live locally and had not been here in a while, but decided to see if the complaints about lack of cleanliness were true. Yeppers....the place was a mess, the time was about 1:15 pm, and the store was not crowded. Floors, littered and sticky, drink area was the same way. Most of the available tables had not been cleared or wiped, all trash receptacles were full to the brim or overflowing. Windows, napkin dispensers, hot sauce bottles, virtually everything in the place needs to be cleaned. I saw only 3 employees and the franchise owner, who used to work there, was absent. I suggest he keep a closer eye on his investment. It was an embarrassment for our little town. On the up side....the men's room was not awful, the food was acceptable other than the price. Over $10 for a small sandwich, chips and small drink is too much, especially if consumed in a pig sty. read more

I won't even give them a single star but I had no choice,I walked in and all I wanted was a 1/2 sandwich and half soup I was told if I only wanted soup they could get it for me now but the sandwich would take 20 mins because of some big catering they had and only had 2 people working in the back. Ummmm yeah talk about poor piss management on their part I mean really if you knew you had a big party to cater 1st of all you bring in more people to help besides only two people and 2nd your paying customers who show up at 5pm should be your number 1 priority but honestly it seems like every fast food joint in this town has gone to crap. I would highly recommend just eating at a real dining establishment like Skeet's and by pass all the chain's. Schlotzsky's is definitely 100% thumbs down in Sweetwater really bad business so if you want a sandwich just keep on driving down the road to Abilene read more

Worst schlotzskys I've ever been to, what a disappointment. Just spent $30 bucks on trash.

Despite covid signage, staff and customers in line were without masks. Most importantly cashier didn't wear a mask. Neither sandwich was prepared as ordered (and repeated by cashier). Really disappointed. read more

Wow, bad service and attitudes even by fast food standards. Avoid even if you're a fan of Schlotzsky's. Interior badly needs to be renovated. It just feels gross and run down inside. read more

This has to be the WORST fast food restaurant I have ever been in. Orders were all wrong, my tomato basil soup smelled like feces. It is dirty and inefficient and I pray that we do not get sick after this unfortunate stop. read more

Literally messed up every.single.item. Strangest was the lack of sauerkraut on my Reuben, half of my requested addons to a salad weren't added, no dressing either. Oh and the loaded potato soup? Not so loaded. Literally didn't add any of the requested add ons. Never again. read more

I was very disappointed in this restaurant!! I ordered a turkey sandwich with jalapeño bread, cheese, spicy mustard and absolutely NO veggies!!! I didn't get the jalapeño bread, cheese or spicy mustard but I did get a whole lot of veggies!! My mom ordered a turkey sandwich with no lettuce and she got a a bunch of lettuce on hers!!! And my tomato soup was only filled up halfway!! We didn't discover this until we got home. So my advice to y'all is if you order your food to go...check it before you leave the store!!!! read more

Just wasted 30+ minutes at this location. When we inquired about the long wait, we were told there was no ticket for our order. No apology from the manager when he refunded us. And we ordered combos, and they only refunded the sandwiches, which is irritating. Not recommended! read more

Restaurant was dirty.....nasty dirty. Hubby ordered French dip. When they completed our order, they told him they did not have any au jus sauce.....which they could have told him when they ordered it before they made the sandwich. Sandwiches were dry, over cooked. Mine lacked the signature mustard sauce at all. Just yuck. read more