I called Apex on a Friday afternoon after my AC started blowing hot air. John made it out in under…read morean hour and had my problem fixed soon after. I appreciated him not trying to hard sell and would recommend Apex to anyone looking for an honest technician.

The Good Apex deserves credit for their emergency…read moreavailability and quick response time. When my A/C failed at 2AM on a Sunday, they were the only company able to come out immediately (I called at least 5 others). The technician arrived promptly, diagnosed the problem efficiently (faulty fan motor on my Carrier unit), and completed the repair within a couple hours, including a trip to source the part from their vendor. The Concerning The final cost was $2,303.60 for what I've since learned should typically cost $700-$1,000 (that is including emergency service fees). While I understand emergency calls command premium pricing, this felt excessive. Additionally, the quoted price increased from $2,000 to $2,303.60 when it was time to pay without clear explanation of the additional charges. My Takeaway Apex delivers on availability and technical competence when you're in a crisis. However, I'd strongly recommend getting multiple quotes if time permits, as their emergency pricing appears significantly above market rate. The convenience of immediate service came at a steep premium that I wasn't prepared for. Would I use them again? Only in a true emergency where no other options exist, and I'd request detailed pricing breakdowns upfront. For future customers: Get clear, written estimates before work begins, and ask about all potential additional fees.

Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

Hired two separate service techs from Service Wizard today. One for a clogged drain and one for a…read morenoisey HVAC unit. Both resolved the issues. Technicians were extremely professional and courteous. Communication from the office was great.

Came out, serviced the AC, at a good price. No complaints. I will now write out more words because…read moreyelp demands it.

Second edit: There have been issues on Frank's end beyond his control that I wasn't aware of. He's…read morebeen upfront and responsive since I left the below negative review. Logistics will prevent me from hiring Austin Reliance for the work, but I'm upgrading my rating to four stars to give the benefit of the doubt to the company. Edit: Frank's excellent reply below-- taking full responsibility-- has me reconsidering. Added two stars. Original review: Not a very professional company. Frank responded to my initial Yelp request, and he came out to inspect my raccoon-damaged ducts and promised a quote. A week later, after four promises from Frank to send me a quote "shortly", no quote. Why do an onsite inspection and promise a quote if you don't intend to accept the job? My AC is out in Texas in August, and I don't appreciate being so deceptively strung along. Even without AC I'm on a budget, so I was hoping Frank's quote would be competitive and I believed every promise and kept adding another un-air-conditioned day in expectation of a price quote.

On time, good communication and service. Explained what he was doing to correct the mini-split…read moredripping issue and what to do to prevent in the future.

Yusuan gave me a fair and detailed quote to replace my old HVAC system. He and his guys came out…read moreyesterday to replace the furnace initially. They worked tirelessly all day, in the sweltering heat, and managed to replace the unit in my tiny attic. They did a great & thorough job and were very friendly with me and my pup the entire time. Happy to recommend his company.

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Martin was great. He immediately found the problem and showed and explained to me what was going…read moreon. Great job and very professional.

Martine from Airco provided outstanding service. He came out to my house on short notice, quickly…read morediagnosed the issue with my AC unit, and had it fixed in no time. He was not only efficient and knowledgeable but also very friendly and professional throughout the visit. I really appreciate the prompt response and great customer care--highly recommend!

we had Quick Cooling out to do the annual maintenance on both of our AC units. we were able to book…read moreit quickly. Tanner showed up on time and went straight to work. he was very courteous and very thorough. he took the time to completely inspect both units inside and out. I highly recommend these guys they do great work!

I contacted Quick cooling for a $150 system checkup. No symptoms, but we were selling the house and…read morethe checkup was requested by the buyer. They arrived on a cool day and checked the heating but couldn't do the cooling because of the low outside temperature. I asked them to write up what they could & issue the report. They convinced me to wait a week for the cooling check & would do it for the same price. I was amazed and impressed that an HVAC company would make two trips for $150 but agreed. They returned on a warmer day and said the system needed a new capacitor and 2 pounds of coolant. The coolant was a big surprise to me. Closing date for the house sale was looming and I either had to pay the high price or begin an emergency call with another company. I opted to pay for the coolant. The tech went to retrieve a canister from the van. I went inside the house. But because of my unease I went to the outside unit about 3 minutes later. He startled when he saw me. The canister was not connected. He nervously claimed to have completed the refrigerant addition, and offered a $50 discount. I don't believe any coolant was added, based on the length of time required by other HVAC techs I've seen do that operation over past decades. Trapped, I played along and paid over $500.

To be honest, I was nervous when Homeshield (AHS) told me that this company was assigned to our…read morehouse to repair our AC, based on all of these bad reviews. I can also tell you that our experience was great! They came when they said they would. They did what they needed to. They were exceedingly respectful (wore masks the whole time they were inside the house) and really took their time. The issue was a very complex one that took lots of visits and each time they impressed us. I would gladly use them again if we have a need. Please vote for my review if you find it helpful.

Stay away! This is the absolute worst company I've ever dealt with in 52 years. They were hired to…read morereplace my air conditioning and got fiberglass on every single surface in my house. My pets need vet attention, and we have to evacuate the home. Kevin, a manager at this awful company, hung up on me after he told me there's nothing they will do to help clean up this environmental disaster. My feet are bleeding from stepping on glass fibers when I walk through my house! They made our house uninhabitable and DO NOT CARE. Let me say that again: my pets need vet attention, the humans need urgent care attention, and we cannot return to our home, all thanks to A-US A/C. These people are negligent and DO NOT CARE. They also had a child working in my house, on my a/c, with the tech. A child should not be allowed to work on air conditioning units. They carried old fiberglass through my house and left it on my front porch. It's an absolute nightmare and I'm worried my pets are going to die from ingesting glass.

The company was easy to work with on scheduling and quotes along with identifying rebates and…read morebundle discounts from Carrier. The installation was seamless. They loaded an incorrect unit on the truck that the technician/installer recognized after the demo of the existing unit and instead of ignoring and installing anyway (sometimes challenging for a homeowner to know the difference) he called the company and went back to pick up the right one and was still able to complete the installation within a normal timeframe. Erick was very methodical & quick, yet meticulous (& didn't rush or cut corners after losing an hour to pick up correct unit) and payed attention to the details and cleaned everything up afterwards. Louis did a great job on the outside unit, new "pad", electrical connections, etc. ps... they handle registering your product, rebates and arranging the city inspector, who by the way, said it was a great installation job and loves to see installations like that.

I had a great experience with Alamo Austin Aire. My technician, Mitch Reaves, was professional,…read moreknowledgeable, and efficient from start to finish. He clearly explained the issue with my HVAC system, walked me through the repair options, and completed the work thoroughly. The service was prompt, and everything was left clean and in good working order. I appreciated the transparency and quality workmanship. I would definitely recommend Alamo Austin Aire--especially Mitch Reaves--for reliable and honest HVAC service.

This company is truly amazing. They work hard to resolve issues and troubleshoot way beyond the…read morenormal "oh I think it's a freon leak so replace it". I love their dedication to the skill and craftsmanship of HVAC related work. These guys and gals are the best there is!

DO NOT DO BUSINESS WITH THIS COMPANY. They do not properly identify what is needed for a successful…read moreinstall, and do not properly address issues when they arise. Sorry for the long review...but please read on to hear my horror story with this sorry excuse of a company. I don't normally write reviews (good or bad), but my poor experience with this company cannot go unheard. I feel obligated to warn others of their frankly criminal business practices. I originally called them out to take a look at my old HVAC that was no longer producing cold air. They identified the Freon was low and filled it back up. Worked well for a bit, but then got low again...indicating their was a leak in the system. The unit was so old, we decided to replace the unit instead of fixing it. The new unit was installed, but not without issue. I chose what they described as their go-to brand - American Standard. Apparently their technicians do not know how to install their go-to brand, because it took several days and several different technicians to get the install completed. A year later, the unit began tripping the breaker any time it went to the 2nd stage. Took them 3 days to come out (when approaching triple digit temperatures), charged $150 service fee and $450 in parts and labor to add a capacitor to the setup (a $50 part and about 10 minutes of labor). Did not fix the problem. Tech came out again, and said it seemed to be an issue with the breaker and that I needed to call an electrician to diagnose and solve the problem. Ended up paying $300 for an electrician to come out. When he took a look at the install, he was flabbergasted. He could not believe what he was seeing! He identified the unit was installed on an aluminum electrical line, that was severely undersized for the unit installed. He said no respectable company would EVER do this kind of shotty work. He said replacing the electrical line would likely cost a couple thousand dollars, since it was on the other side of the house. When I called Smart Air to let them know of the situation, the dispatcher was very dismissive. She said she would have their lead install tech follow up with me, but of course I never heard anything back... That is when they went dark despite several additional attempts on my part, and broke communication with me entirely. I ended up having to pay an electrician to run the new line on my own dollar - several thousand dollars - and now I'm finally back up and running.