RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

Impeccable customer service. Very knowledgeable. Arrived promptly for appointment and resolved the…read moreissue quickly. Highly recommended!

Mike is wonderful: dependable, personable, reliable, and competent - the type of professionalism…read moreyou don't get to see much these days. He installed a water heater and saved me thousands by advising me against digging up my finished basement and bathroom to install a french drain for which a "big-name" company provided me with a whopper of a quote. He cleaned out my outside drain and checked my sump pump, charging me a minimal price for both. I will absolutely call My Plumber again for any & all my plumbing, HVAC needs.

Fantastic plumbers. On time, great work and price was in line with all quotes received. Would give…read moremore stars if I could. If any of my friends/family ask if I know a plumber, I always recommend these guys. When I'm ready to add a second bathroom, they will be my first call!

I wish to be fair. Williams sent a thorough estimate after about two weeks, I assume because they…read moreare quite busy. To elaborate further, I did not choose to use their services, but I would indeed recommend them as worth considering as a trustworthy company.

AMAZING. These guys are EXPERTS. Had an emergency flood from a big leak in our old back flow valve…read more Called Aqua and they were here FIRST THING the next morning (life savers) with the exact part we needed. They had seen the video we sent so they picked up the part beforehand; no need to run out and purchase. They take care of pulling the necessary permit for us and file it online with the City. Finished this big job in one hour! Water again! Superb and knowledgeable service, we love you Trevor and Don. Excellent work. Also thank you to Casey for putting us at the head of the line since we had to shut off all the water to stop the flood!

Very professional fair price to be honest and the plumbers were in and out and to be honest we do…read moreneed some work done on our house and they gave it to us straight! We are looking into other options for our house as well! We just can't keep paying out-of-pocket like this even though the price was fair. Everyone else could've charged us a lot of money and believe me I looked around. The plumbers Anthony and Trevor were very professional and honest about our house ! after a while ... You can't keep doing patch up jobs on older models homes !!!! But we were able to get something done. So I'm thankful for that right now . Now the real work begins!!!

Trusted professionals all the way!…read more We had a leak in our downstairs bathroom which was clearly caused by the master shower directly upstairs. We initially called in another plumber, and he and his boss felt very strongly that a hairline crack in the pan of our master shower was causing the issue. They came back with an estimate of $7,000 to redo the entire master shower (and vanity). What? We called Bommer Plumbing for a second opinion and boy, are we glad we did. Jim arrived right on time and he worked with my husband and me to troubleshoot the leak. He spent close to 90 minutes at our place. Long story short, the culprit of the leak was worn caulk along the top of of the master shower basin, NOT a hairline crack. We all cheered when the source was found! We saved thousands of dollars with this (accurate) diagnosis. And he even pointed out a potential issue with the electric source for our downstairs bathroom fan. Jim was knowledgeable, professional, courteous, and hilarious. We were cracking jokes like old buds. He was awesome! And office staff is super friendly. They keep you apprised of your plumber's whereabouts on the day of your appointment. They even send a picture of your plumber so you know what they look like ahead of time. This was a great touch and much appreciated, as you can never be too careful these days. I cannot recommend this company enough. Don't do what we did and call Bommer Plumbing second...call them FIRST.

I have used Bommer on several occasions and should I need a plumber again, I'll call them…read more Their service has been excellent from the first call to completion of the job. I've recommended Bommer to friends and family, which I don't often do, but when you find a company that does it right, why not?

Hot water heater went Saturday night. Pretended it was the 1800's on Sunday and figured out how…read moremany pots of boiling water it takes to make a nice bath. Turns out two big ones will do it. Called Mr. Neel at 8a.m on Monday morning. Had hot water before 12. They were responsive, fast and the installers were awesome! He gave me my options, I chose the new heater. I doubt I would have paid less anywhere else, I know it would not have been so quickly and professionally done. If I had known I could take a hot shower by noon, I would not have taken the pilgrim bath before they came. The lady that answers the phone was super helpful too. She went above an beyond to help. THANK YOU MR. NEEL!

I recommend this company and all the people that work there 100 percent. Prompt, courteous,…read moreprofessional and very nice. I thank all of you for being great and so nice. Sincerely, Barbara A.

Nigel was very professional and was on time! Very pleased with his service and did what he could to…read moreidentify my plumbing issue! Would definitely recommend the company to assist with any plumper problem. Also very affordable! 5 stars

First, I was happy just to get a Plumbing service that was responsive. A live person answered, I…read morewas put on the schedule. Received a confirmation by text and notified when the tech was on his way. Jim D, the technician was timely and just a pleasure to deal with. Explained everything and answered my questions. Replaced the old shower fixtures and the copper pipes. Thank you!

I have been using this company for over 5 years since I purchased my first home in Philadelphia and…read morethey are AMAZING! They have re-stuccoed the exterior of my house, repainted the entire inside, performed all of my plumbing and electrical work, finished my basement, repaired and replaced my roof and did beautiful carpentry work. There is nothing that this team cannot do ... they are the most reliable, honest and affordable company I have ever used and I am truly grateful to them and the wonderful work that they have done transforming my house into a home.

HIRE THESE GUYS IMMEDIATELY THEY ARE THE BEST! Luna Brothers has serviced my home many times now!…read moreThey always arrive on time, enter the space respectfully and are great listeners. I have felt entirely comfortable leaving them alone in my home to complete their jobs- they communicate promptly with status updates. They have fixed things quickly, often leaving and returning with a necessary part in the same hour. They will look at multiple small repairs while they're there. Very good business. I trust these professionals and highly recommend their services.