I had Schmitt Heating replace my 25-year-old broken gas furnace with a Carrier Infinity 98. I am 100% pleased with all aspects of the installation. Schmitt's staff is highly professional. The workmanship is meticulous. The furnace works perfectly. Their price was fair. The furnace is so quiet that I cannot hear it anywhere in the house. Schmitt is a San Francisco company whose skill resulted in my 3-story house being evenly heated. I can recommend them without hesitation. read more

Schmitt Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - San Francisco, California

Responding to your response: we are definitely not debating agreeing to have the tubing exposed, but please take a look at the photo again. Is this work you are proud of and feel we should be happy with? The black tubing is loosely running along the drywall for several feet then for 6 feet running unattached with a 6-12 inch gap to the ceiling. If this is an example of the work you stand behind, and your guidance to us before taking on the project should have left us feeling good with this outcome, then that is certainly up to you to confirm here. We are aware that our maintenance company recently contacted you but, after finding that out last week we halted that outreach as you may be aware. We instructed them to find a new vendor to fix this work at additional cost and they errantlu reached out to you not knowing you were the original vendor. Enclosing our email from 2020 where we requested you to return, we followed up again afterwards a few days later, no response. We may be a one-off disappointed customer, but I would note in your recent reviews you are receiving either 5s or 1's, and more of the latter in recent days. This suggests customer service issues exist - and you litigating in open Yelp forum with a unsatisfied customer further suggests lack of self awareness. read more

Schmitt Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - San Francisco, California

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I had Schmitt heating out to take a look at our thermostat since it wasn't working properly. Unfortunately, it was too old to replace given our model of furnace. The tech guy was very informative and on time, but he was supposed to get us a quote on a new system and we never heard from anyone again. I called several times to follow up and was told each time someone would get back to me. It was very frustrating. read more

Unfortunately, I have had the worst experience with this company. While driving, one of their work trucks was in front of me with a bed packed full of work supplies with nothing holding them down. Silver conduit flew out hitting my car causing damages. When attempting to notify the driver of their work truck by honking so that they could pull off and give their insurance information, they sped up moving in between lanes quickly. I took pictures of the truck so that I had the information to provide to my insurance. The Office Manager, Jeanne, has continued to ignore my insurance company and my email which SHE demanded detailing the incident and providing pictures. If this company dodges responsibility of damage that is at their fault, I wouldn't trust them to work on any residence or commercial building. Disappointing and shady to say the least. read more

I am a very happy repeat customer. Thermastat replacement and changed filter in Carrier furnace. I got timely service at a reasonable price and have used Schmitt on several different properties over the patent years. Their work is excellent. read more

Have worked with Schmitt for years and only have good things to say about them! First I worked with Paul Bugler and his crew and lately with Bryant Gannon. They all were extremely professional and courteous. Great work! read more

Hello Jenny, I appreciate your effort to rectify the situation and I am satisfied with the outcome. Hopefully your company will learn from this episode and not put inadequately trained technicians in the field by themselves. read more

Called Schmitt Heating and Cooling during the February 2024 cold snap when our condo's ancient furnace died. The Customer Service Department responded immediately and sent Saul to our rescue. Saul's professionalism was evident from the start. He not only diagnosed the issue with our 85-year-old furnace but also patiently explained our options for repair or replacement. He provided a clear and competitive quote the next day, which was so good that our upstairs neighbor decided to replace their unit as well! Saul, Tom, and their team worked tirelessly to get both units up and running quickly. They were respectful of our space and made sure everything was clean afterwards. We're so grateful for their hard work and absolutely love our new furnace! read more

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Paul came out to estimate a job for us in our condo. He explained limits of code and several options and the pros and cons of each option in thorough detail. He simply wanted to be helpful and he was. We're starting with some small suggestions he made for improving air quality before pursuing a large expensive system. read more

The people who work here are crooks. We requested service on our AC unit 6 months ago and they "fixed" the issue, only for the problem to return last week. We paid $600+ for that first visit. Then, we called them back and instead of fixing the issue that they did not initially fix, they charged us another $700. The tech intentionally worked as slow as possible during the visit, knowing full well they charge by the hour and spent a FULL HOUR waiting for someone else to bring him a part we specifically said was broken when making the appointment. This is incredibly unethical and we will never be using this company again. I'm going to report them to the BBB as well. Response: You miss including the part where the first visit was for the same exact problem (A/C would not turn on even when thermostat was working) and your technician did not correctly diagnose the problem, simply only replacing the a thermostat instead of looking for the root cause, which occurred again with this second visit. The low voltage wire shorting out was the original problem and if your technician did a good job the first time and correctly fixed the problem, the same issue would not have occurred 5 months later. Thus, this is a matter that should have just been fixed for free, or at least at a much lower rate. We decided to accept the high price you charged for this second visit because our time is more valuable than pursuing getting our money back. You would not work with us and did not budge on your quote. This is poor customer service. I stand by my review and do not accept your reply. read more

I reached out with a request to install a mini split unit in my apartment in San Francisco. Paul asked for photos of the apartment and cc'd Lina. I sent my address, numerous photos of the interior and exterior, as well as approximate measurements of the room I wanted to be cooled, and the dimensions of each of the walls that the interior unit could be installed on. I did not hear anything back from Schmitt Heating after that. I tried following up via email and did not hear anything back. I called Schmitt Heating a week after that, was told that they would follow up with me, and they never followed up. It is an odd feeling to be ghosted by someone you are hoping to pay anywhere from $3,000 to $6,000 but that is what happened. At the very least I would have expected to get back "we are too busy right now" or "this project is too small for us" or "the location would be challenging," or something, but they did not even extend that courtesy. read more

Schmitt Heating & Air Conditioning - Call records - Heating & Air Conditioning/HVAC Near Me - San Francisco, California

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After a second service call for the same equipment that was worked on 6 months prior, I can no longer recommend this business. Their prices are so high as to be completely fraudulent. The tech charged me more than double the price for time spent waiting for someone else to bring him a part I specifically said was broken when making the appointment. I will never use this company again. read more

Very professional assessment of my needs, prompt bid, timely and quality completion of two forced air heating units, and even a rebate for previous poor repair diagnosis. read more

The furnace in my unit needed the air/gas mixture adjusted. It was smelling and was sooty. The guy came out an took some readings and adjusted the flame. Took him 5 minutes . Then he said he needed to go up on the roof to look if anything was blocking the vent. He when up and said it was good. He never gave me an estimate and seemed like he was trying to spend time doing nothin. Took him 15 minutes just to write the invoice. Total bill was almost $500.00!.... I felt cheated and taken advantage of. Stay Away!!! read more

my parents' heaters in SF broke during this freezing period. Paul came out and fixed the problems within an hour. I spoke to Paul over the phone and found him to be upbeat and knowledgeable. Paul explained the problems and what he did to fix them. my parents are blessed to have met Paul. If you call this place, I would suggest asking for Paul. read more

I contacted them during the weekend of February 8-9, 2020 by leaving a message on their website. At this writing, that was more than one week ago. No response. Last week, when there was no response to the website message I left, I called their phone number and left a message, asking them to call me. No response. read more

Schmitt came highly recommended by my electrician. I was initially very impressed by Schmitt when getting bids to work on HVAC for two different apartments. I received a detailed bid, not the cheapest but clearly the best to install a Mitsubishi minisplit cooling/heating system as well as a gas furnace. I signed a contract for the two systems in Feb 2021 and it's since been impossible to get any response from the company to estimate timing to install the systems or coordinate work with my General Contractor, Electrician and Plumber. Greg, the owner is non-responsive to my numerous voicemails. I rarely resort to negative public reviews, but after over two months of attempts to get an answer via email, phone and text message, I'm out of options. I sincerely hope to hear a response soon. I am a reasonable person who has been through numerous renovations and work with many contractors and the trades. I will be more than willing to revise my review if communication and performance improves. read more

Called Schmitt to give a second opinion on a heat pump issue. A $300 bill (included a quick service) saved me a $5,000 replacement recommendation from the home warranty company. read more

I called them at 730am regarding my furnace that was not working. They had a technician in my home by 9am, he diagnosed the problem in less than an hour and had 2 options to resolve the issue, along with a cost of replacement for the entire unit. He was very thorough in his explanation to me. They ordered my parts that day and within 3 days they had my unit fixed! Their customer service and dependability was excellent!! They under promised and over delivered read more

Dishonest and threatening, I posted a negative review and they called and said if I didn't take it down they wouldn't fix the AC. I suspect any positive reviews are because of this tactic. My home warranty HMS was just as bad Avoid at all CV costs read more

December 2018 To: Yelp Prospective Heater Customers Re: Schmitt Heating & Air Conditioning - San Francisco After a delay, I promised myself I would write this review of Schmitt heating company before the end of the year. Last year my downstairs heater, which was installed by Schmitt in 1999, stopped working. The heater had never adequately heated my downstairs even before it totally broke. I had my current plumber - who has decades of experience in the Bay Area -- inspect the heater that Schmitt had installed. My plumber described to me in detail several serious, troubling failings in the heater's installation, which was done in the crawl space under my house. After two letters from me, which included pictures of the dangerously installed, defunct heater, the company's president came to the house. He inspected the basement installation but declined to make any payment to cover some of the cost of the repairs correcting his company's shoddy work. I write this primarily because I feel that in 1999 when I was a single woman, the Schmitt company took advantage of the fact that I wouldn't know a good installation from a bad one and did totally inferior work. Had the company president owned up to the terribly substandard work and agreed to pay some sum to cover what his company had failed to do (a proper installation), I would have been forgiving. Perhaps Schmitt had one bad employee who did the job and doesn't work for the firm anymore. Whatever the case, I want people to know how Schmitt handled both my installation and the poor follow-up once I brought the abysmal job to the company's attention. Susan Sward San Francisco read more

My saga with Schmitt started over 12 years ago when I hired them to put in a heat pump. They screwed it up. My electric bill was over $1200 a month. Desperate to stop the pain, I quickly ordered a gas furnace which is not what I wanted. I wanted to be completely electric. So at that point I had spent almost $20K with Schmitt. Fast forward ten years, I now wanted to finally get to my goal of electric heat and air. I wanted to have a split heat pump put in. Not only did they take almost a month to get me a quote, when it came it was wrong and it was also $26,000. $26K for air? No thanks. I'll update you on where I wind up but I guarantee you it wont be with Schmitt Heating. They do not know what they are doing. Avoid at all costs. read more

Unethical & overcharges. They replaced one thermostat to furnace. Did not provide estimate before doing the work which took all of 15 min. After completing work had me sign approval of work that was blank as to costs. After signing, the service guy went back into his computer and filled in costs. He charged approx. $250 for a part that is $50 on Amazon. It was all done so quickly, like a slight of hand magician. He kept talking & distracting me while he slipped past protocol & gouged me on price. I called their office to speak to owner and instead got some rude lady who said she was the service manager. She said the price was out of their control...that it was a regulated customary charge - can you believe that? But that the service person was wrong to not provide an estimate before doing the work. She said she would give me a credit but didn't know how much and didn't know when she would get to it. That was Dec. 11, 2020 and to date she has not followed through. Sound fishy - you bet. Use any heating company but this one. read more

Schmitt Heating just helped install a new roof top furnace for our house in SF and without doubt they are the best in the business here in the Bay Area. This winter our furnace went out and needed to be replaced. The challenge was that it was on our roof and getting a new system up there was complicated given existing power wires and access. All this while we had a new born at home and the temperatures continued to drop. Schmitt was with us from the very beginning, they were very quick to come out, creative in their options for us to consider and very communicative and transparent with us. Recognizing that speed was crucial the team immediately came up with multiple alternatives that they could pursue in parallel while always looking out for ways to save us money (they worked with the original supplier to get us a refund on the previous unit). If you need someone who will get the work done right, look out for you and be trust worthy look no further. My hat goes off to Greg, Paul, Jenny and the team. Thank you! read more

I used Schmitt for years. I own a property management company and have had over 10 unit installed by Schmitt. I do not know what happened but today they decided since I am not the home owner they will not talk to me. I can not get any information even though the ac were installed in my company name and paid for by my company. The girl that answers the phone does not understand that they do not have the owners name they have my company name. Now she will not pick up the phone and if she does she hangs up on me. I have asked to speak to the owner 3 times. This company has gone down the drain. DO NOT USE!!!!!!! read more

Schmitt was the only HVAC contractor that helped me out in busy December. Also, I had a NOV that no other contractor would help with. Their technician Paul was extremely diligent and professional in checking the issue. He found the issue after getting into a crawl space. I wholeheartedly recommend Schmitt to take care of your HVAC needs! read more

Will never use this company again!!. They have the worst billing policy on record. I tried to pay an invoice on a service that was rendered to fix a heater. This company has some horrible policies but was in a jam to get my heater fixed. The guy came out and after seeing the heater advised that it was a bad circuit board. They replaced it within a couple of days after ordering the part. Received the bill and it was what the service man quoted. However when trying to pay the bill with a credit card. They informed me that they would charge an additional 3% fee on top of the invoiced amount since the bill was over $500 and the owner implemented this policy. For a service company to implement an additional fee on top of the services they provided is ridiculous and don't know how they can have this type of policy in place and stay in business in these days when people only pay by plastic. The owner should revisit his process as now he is going to wait longer to actually get paid for the services provided since you have to rely on the US Mail to deliver a check. Will not use this company again!!! read more

1st. time I used this company. Paul, the technician was very knowledgeable, very professional, and explained the heating problem very well. I received an excellent service. Thank you Schmitt Heating & Air Company read more

I called to try and get an A/C system installed in a bar I run. Lina sent a contractor named Paul to take a look. He said he would get back to us on some options shortly. A week went by with no answer. I followed up with Lina and she said that they would get back to me soon. Another week went by without an answer. I followed up again and got the same response, "We'll get back to you soon". I never heard back. I'm not sure what the reason is for this run around, but they seem very disorganized. I've decided to look for help elsewhere. read more

OH BABY it's COLD out there! And inside twas hardly any warmer, until we called on Schmitt. Ours is a large, cavernous, multi-storied, historic SF building. Greg and team worked swiftly to craft a tailored solution which turned one drafty and cold church hall into a toasty spot to gather for good. Hallelujah! Energy efficient, professionally installed warmth with an eye to preserving the aesthetics of the space. So excellent. A previous small residential job in The City done by Schmitt years ago was an equally positive experience; easy to arrange, timely, good value and no problems with the unit (after several years of punishing use). When it comes to something as important as bringing climate comfort into your hearth and home, Schmitt has deftly delivered for generations of San Franciscans and can be counted on to bring the heat (and/or keep it cool:) for you and yours too! read more

My technician was really shady. I called Schmitt because of a friend's recommendation and a high yelp rating. My experience was quite different. Our heater wasn't properly heating the remote rooms. We know nothing about heaters, so we called Schmitt. I asked how much an onsite visit to check it out would cost, and the person on the phone said something to the effect of, "don't worry about it... we won't charge if there is nothing wrong with your heater." ... I took that to mean it was free unless some work was to be done. When the technician came out, he inspected the heater and immediately said the problem was that a circuit board needed to be replaced. He claimed the heater doesn't work at all. When I asked him why the main room gets warm when we start the heater, he continued to say it was because our condo is on the top floor... and the heat from the downstairs neighbors is traveling up, giving us the illusion it is working. When I continued to ask him why when I turn the heater off, the main room subsequently cools down, he didn't have such a glib answer. I had zero faith in his analysis... but rather than confront him, I told him I'd think about it and he left. For weeks after, he would call me to ask when he could replace the $500 circuit board. After I successfully ignored him, his company finally sent me a $135.00 invoice for a service call! In the meantime, I called a reputable service company who came out and determined the problem was with the air duct configuration. By closing the ducts in the main room and opening them completely in the remote rooms, the heat spreads more evenly. They confirmed the heater was just fine. read more

Beware. I had recently bought a home and was having problems with heat not going to one half of the house. I was told by the seller's agent that Schmitt was the company to contact for this. So I did, and a technician (name withheld) came by to inspect and (hopefully) identify the problem. After a few minutes of looking around (downstairs and upstairs) he said he had no clue what was wrong. None. I was surprised so I asked if he had any idea at all what the problem might be or if he could offer any suggestions what do do next. The reply: " I dunno man...get a space heater." I was dumbfounded. I am not a a renter and this was not a rental unit. This was my home. If that wasn't bad enough he started in on how the layout of my house was messed up. I was seeing red by this point. So imagine how I felt when the bill came and they charged me $125 for the visit. I made an angry call to Schmitt and explained what had happened and that I absolutely refused to pay for the BS that guy handed me. Their only saving grace was that I didn't have to pay, but I expected that anyway. Epilogue: I had another heating company come by to do the inspection and their technician gave me a very thorough, detailed description of what the problem was in just a few minutes (whoever had done the installation of the heating ducts during the condo conversion knew nothing about how a gravity furnace works). He then discussed with me my options going forward, wrote up two separate quotes for repairs and wished me a nice day. No charge. THAT'S customer service. (He and his company later went on to do the complete job: old furnace removal/asbestos abatement/installation of the new furnace). read more

I'm not sure if these guys are scam artists or just incompetent. Maybe that's splitting hairs. Anyway, they took our money and didn't do the work as requested. Then they refused to fix the problem or refund the money when we pointed out the error. Great! Summary: We have a newly-installed pool, and the heater needed to be vented to the outside of its enclosure (a raised patio). We specifically and repeatedly told Schmitt's phone person and technician that the vent HAD to be stainless steel, per municipal codes and the manufacturer's specifications. We also sent them the PDF manual and noted the page where the vent specs were detailed. Very clearly, the manual says STAINLESS STEEL ONLY. The guy came out on the appointed day (on time) and was very nice. He then proceeded to install a GALVANIZED STEEL vent (pipe and termination). We didn't check on it until after he had left (was out doing stuff) but my husband called them as soon as he saw the mistake. The phone person had the gall to tell us "oh, we don't work with stainless steel." Say what? Then why did you take the job? Seems pretty obvious why: they thought we wouldn't notice. Dumb homeowner can't tell the difference between stainless steel and galvanized. Except that it's super obvious and any idiot can easily see which is which. So then they proceeded to stonewall and refuse to refund the money, repeating their mantra "we don't work with stainless steel!", which is tantamount to blaming us for their mistake. Just breathtakingly asinine. "Talk to the hand!" is essentially what they said. Avoid at all costs. read more

Upon recommendation from a contractor, we contacted Schmitt Heating to vent our dryer to the outside. Paul came by to give a quote. He was punctual, friendly, and told me the details of the work that would be done. We arranged to have the work done the following week, and again, the gentleman doing the work was friendly and punctual. I'm giving 3 stars instead of 4 because the vent cover that Paul described was not the kind actually installed (which we had discovered only after the work was completed). When I contacted Paul to explain my problem, he arranged for it to be solved. Given the amount of things we have in our garage -- which we had to move to make space for the work to be done -- having them return to fix this was a bit of an annoyance. They were apologetic but, like I said, it was annoying. (And to top it off, my husband sliced open his hand during the 2nd move!) read more

Last May 28, 2014 I wrote a review for Schmitt Heating as I was in charge of getting a furnace moved in my daughter's garage in the Inner Sunset for parking purposes. Expecting to write two furnace reviews in one lifetime is like growing up in Cleveland and expecting to celebrate two Super Bowl Wins before burial. On December 27, 2014 the 32 year old furnace at our own home went kerplunk. It made no sense to us to repair it. We made one call to Schmitt. We accepted their bid. The new furnace was installed with the same precision and expertise as our experience with them last May. We even had the same two journeymen, Scott and C.J., doing their magic with metal. I just want to add that for the 31 years with the old furnace, I had always wanted a downstairs thermostat as my wife and I split the day with either being upstairs or downstairs. It killed me to have to heat the whole house. We paid some more and Schmitt installed "Install 1- new Carrier 2- zone damper system complete with required zone dampers, control wiring, second thermostat control in lower room, barometric bypass damper and zone board." This feature pleases us to no end. We again had a 5 Star experience with Schmitt Heating and all in one lifetime. read more

Really nice folks -- from the first call, to installation, through to the resolution of some billing problems (not their fault) they were tops. We knew we had to replace the heater, just from the property inspection, and Schmitt was the recommendation. They did a nice job sizing the new heater (the previous one was bigger - by BTU output - than we needed by about 10%) rather than just relying on what was there previously. I had thought about zoning the house, but the guy recommended not doing it because of our house layout and the layout of the heating ducts. They completed the installation in one day, and it passed city inspection in about 2 minutes. Highly recommended! read more

Our furnace stopped working. I called Schmitt heating and spoke with a lovely woman (Sue??) who went the extra mile to accommodate my rush request. Few days later, the technician came early in the morning right on time and troubleshot the furnace. He was extremely knowledgeable and he was also willing to spend some time to educate me on maintenance moving forward. After 60 mins, the furnace was working. Overall great service, super fast, very knowledgeable. A+++ read more

On a Sunday, our furnace within the home set off all of our smoke alarms shortly after being turned on. We smelled a strong odor like an overheated electrical motor. Schmitt was called Monday morning and sent Jeff by mid-day. He quickly diagnosed the problem as a failed electrical booster (to kick start the fan), as well as a defective motor fan. Schmitt was able to get replacement parts rapidly and returned early Tuesday to repair the heater. First, Schmitt's office staff was particularly responsive and professional. Second, Jeff was remarkably efficient and friendly. I am totally pleased with the service received. read more

As good as it gets. I liked every step of the process working with this company. I interviewed 5 companies and it was clear who was on time, gave me a full description of everything that would have to take place, spoke clearly and responded to my litany of questions. The install went as planned and I can not complain, which is rare. well-done! read more

I wish I could give them 10 stars. I called them in for a job in an old San Francisco apartment building (1908). As you can imagine, over the years there have been some funky repairs on the heating system. Several different contractors offered solutions, from the ridiculous spit-and-tape to extremely expensive. Some seems baffled by the problem. I called Schmitt because, being in business for 6 generations, they have seen everything. Greg proposed a great solution. Fair price. The crew he sent over was professional, quick, and cleaned up the apartments and hallway better than when they started. I don't know what's up with the bad experiences and reviews. I can't imagine them doing anything unethical. Especially if you are in an older building, I would not hesitate to call on the long time and well earned expertise of Schmitt. read more