This relates to the service department. I scheduled to take care of an air bag recall. The scheduler made an appointment for 10:30 and said the process takes an hour and a half. When I arrived, they explained the appointment is merely an appointment to check in and wait in line with everyone. There were cars backed up. They said it could be in for more than a day. Clearly a disconnect between those who schedule and those who do the work. Don't plan on it being quick or as described. read more

Oil change and tire rotation quoted at $179. About $100 more than I have ever experienced.

We have owned Subaru's since 1983, and our latest, a 1997 is getting up in miles. We knew we wanted an Outback so I began an internet search. After getting low prices from many other dealers, I contacted Shortline. I knew they were a high volume dealer, so I thought they could beat the lowest price I had found so far. There were some missed emails, and a wrong cell phone # for Adam, a sales rep , (probably my fault), so I called a bit peeved. I asked to talk to a sales manager, and Rob got on the phone. I explained my concerns about their business practice, and he assured me that this was NOT the way they did business. I told him the lowest price offer I had received, and he said he would call me back with an offer. A short time later, he called and gave me a number I couldn't refuse! He asked if I was comfortable doing business with Adam, which I had no problem with. I told him I would come down on the weekend, test drive the car and probably buy it. That weekend, I called to make sure the car was still there, which it was, and we drove down to check it out. After the test drive, I asked that it be washed so I could see if there were any defects that I couldn't see. Adam was more than happy to oblige. Well, there was a small scratch on the bumper from being in a busy parking lot, and some minor things on the front dash. I said I would rather wait for another car like this to be shipped in so that it would be perfect. Tough living in a first world country! Adam said no problem, but it could be several months. He went and talked to Rob, who must have said there were 2 cars like this in the back, fresh off the truck. We walked back there and found one to our liking. It needed a bit of work, cleaning, setting up the electronic stuff, basically it hadn't been touched since rolling off the truck. Knowing it was going to be another hour before it was ready, we wanted to give it a quick drive before signing the papers. Adam was very patient, and the detailers, and set-up guy got to work. Finally the car was done. We took a quick drive and went in to sign the papers. Adam got things going and we had to "go upstairs" to finalize things. I expected to get some high pressure from the guy upstairs since I had received such a good price. Went up and met Keith who put us at ease. No high pressure, just sign here, dot that i, initial there and we were done! What a good experience! I do recommend Shortline Subaru. We love our Subaru! read more

Such an easy experience! Walked in and got it done. I worked with Chris Carrera...pleasant, thorough, and timely. Grateful for his guidance through this big purchase. Thank you Shortline Subaru and Chris Carrera!!! You ROCK! read more

We searched for a while to find the right dealership and sales person, and found both at Shortline Subaru. We found Shortline to be well lit and clean, with a professional staff. David Cardwell (a.k.a. "The British Guy"), responded to our online inquiries and helped us get a great deal on our Outback. Because of the specific set of options we wanted, it had to be ordered from the factory; David kept us in the loop regarding the car's build status and eventual delivery date. When it finally did arrive, he thoroughly explained the operation of the many controls and systems in the car before we left the lot - thus alleviating the need for me to obtain a pilot's license to operate the dashboard. Eric Addy, the finance manager that we worked with, was very helpful with selecting the appropriate warranty package that would best balance with the amount of driving that the car will see versus the amount of time on each warranty - important to me as I have a long commute. If you want a Subaru, go to Shortline, and ask for The British Guy! read more

Salesman promised to hold a car for me to look at and I made an appointment to test drive it. Drove 90 minutes to get there, just to find it was sold between the time I made the appointment and when I got there. Took 30 minutes waiting in the lobby just to find that out. A total wasted trip through frustrating rush-hour traffic. That's over 3 hours of my life I'd like back. read more

I've purchased my last 4 Subaru Outbacks from Shortline Subaru, including purchases for my children. The sales representative has been one main person, Marvis Cobb. I call him marvelous Marvis, mainly because he is scrupulously honest & genuinely wants to do what is best for the customer. He doesn't seem to "need" a sale, although I'm sure he appreciates it when I keep coming back and asking for him. He is also very knowledgeable about the cars, especially comparing the multiple features of different models of the Subaru brand as well as other brands of automobiles. He knows a lot about cars and loves the cars he sells. It's his enthusiasm & genuine caring about the customer that makes me always ask for him. This last 2 weeks, I've been looking for a new Subaru to replace my 2010 Subaru Outback. I came to Shortline Subaru first & asked for Marvis. He explained the differences between The Forester & the Outback, plus all the different packages available. He told me that he considered me a loyal customer and promised me a below dealers invoice price on a new 2017 Subaru. We then took the Forester and the Outback for test drives. I did my due diligence on the internet and 3 other Subaru dealers. When I returned to purchase the vehicle about a week later, Marvis was on vacation and the sales manager directed me to another excellent salesman, Greg Kraft. The sales manager said that both Greg and Marvis would get credit for the sale. I'm very happy with my new Subaru and the excellent low price I paid for it. read more

Subaru dealerships in Colorado suck in general. There's a huge demand and hardly any supply, and Coloraodans buy Subarus like candy. As such, they aren't inclined to negotiate or be fair. Unfortunatley, Shortline Subaru is worse than it's competitors. The salesperson I worked with was a really nice guy, but he wanted to lease me a Crosstrek for $400-500/month plus tax. He told me that he "can't sell a car by e-mail" and declined to negotiate on price unless we did it in person, but to be "ready to put some money down." I'm a busy guy and I don't really care to spend hours-upon-hours at haggling at car dealership as the salesman ferries pieces of paper between me and the sales manager, just to be hounded later when I go to the F&I office to sign. Case in point, a fully loaded Subaru Crosstrek need not cost more than $350/month with zero down if you have horrible (Tier 4-5) credit. I have great credit, so I managed to lease a (MSRP) $31,000 Crosstrek for $285/month including tax at another dealership. That's more than $200/month cheaper than this dealership's offer. Crazy!!! My advice would be to go to a Subaru dealership in Colorado Springs, Loveland, Longmont, Greeley or Fort Collins. They'll be massively cheaper right off the bat than any Denver-area dealerships, especially this one - and even more so if you pit them against each other. read more

I needed a new car and found a listing online from Schomp. I went in expecting the usual approach, but they were actually low pressure and very easy to work with even though they were very busy. I was able to purchase a car I wanted at a decent price with an easy sale process and nice people - it makes a difference. My sales person Markus was fantastic (ask for him) as were my support people like Arthur/Steve, etc.. Overall very happy even after a follow up service appointment last week. I will go back and would recommend to others looking for a car. read more

DO NOT GO HERE. THIS HAS BEEN THE WORST BUYING EXPERIENCE OF MY LIFE. We purchased a 2007 Subaru on January 26, 2019. Since then, the defrost stopped working (a terrifying thing for mountain winters), a headlight and taillight went out, all of the check lights came on because we needed an oil change/transmission fluids IN FEBRUARY (obviously they did NOT check the condition of the car prior to putting it on the lot), they promised a detail which we waited several hours for and never happened, the radio does not function when the heat is on, AND now, the transmission, yes ladies and gentlemen, THE TRANSMISSION is shot. Our mechanic is unable to find a replacement as they do not make them for this model as frequently. Our best hope is to pay 2 grand and ship one in from Wyoming. We are a young couple with one car and 4 kids. I would like to use strong language for what has happened to us but will keep it civil. We are screwed. This place will be reported. They knew they were screwing us and they still followed through. Oh, and we still owe 10,000 on it which we will not be able to afford after buying a new transmission, 5 months after purchasing this "pre owned" car. I am not sure why there is a response on Google to this review that a resolution was reached. We received a call by Schomp promising a new transmission for the vehicle. So, we brought it in. After a week in the shop, they told us the transmission did not need to be replaced. It was just a speed sensor. Within a month, we had to bring it back in with all of the same original transmission issues. Brought it back in a second time with the promise that the transmission would be replaced. Again, after a week in the shop, they did not replace the transmission. They said it was a bad clamp for a transmission hose. That's all they replaced. Within a week, all of the same issues are back. So, back to square one. We were sold a car with a bad transmission, low fluid levels and no defrost. We were under the impression that a "reputable" car dealership would not allow a car to be sold with these types of major issues. I will update this when the issue actually gets resolved as promised. read more

I made an appointment (2 week heads up) with Marcus Moore to test drive a 2017 Crosstrek Limited. I arrived on the day we set up for and was told they do not have any Crosstrek Limited to test drive- 1 was sold the day before and the other was getting upgrades put on. My issue with Marcus and Shortline is he did not even check before I arrived that a car was available only checked when I arrived. I know he can't control if a car is sold, however common courtesy should have been for him to contact me before our appointment so I wouldn't waste my time coming out and finding out the car I requested to test drive was not available. His lack of communication with me and not preparing ahead for my appointment has turned me off doing business with Shortline. I feel Marcus had no concern about wasting my time because he was so unprepared. Very unprofessional, which reflects on Shortline. read more

Shortline really knows how to take the joy out of buying a new car. After a test drive, I picked out a car and put a deposit on it while it was still in transit to the dealer because I liked the model and the colors. When the car came in, I agreed on a trade-in price for my vehicle and put extra cash down. You would think it would be easy. Greg Shevell, the salesman, was very helpful and knowledgeable. Even though I was expected to pick up the car that afternoon, the finance person, Samuel Hill, kept my husband and I waiting for over an hour. We told him that we didn't want any extras added on. Without mentioning it, he added a 7 year/70,000 mile warranty for $1875.00 to the paperwork. Also he put on a higher interest rate than Shoreline had advertised for the car. When I pointed that out, he didn't believe me and told me to go back to the salesman and get something in writing, which I did. The next day, when I noticed the added $1875.00, I contacted Sam Hill at Shortline. He said it was too late to take it off because the loan had gone in, and I would have to get it back from Subaru. That was a lie. I went back to Shortline and I met with a different finance person and signed new paperwork that was rewritten without the extra charge. The loan hadn't gone anywhere. Just when I thought it was over, I noticed that the dealer had put their version of a pinstripe on my new car! It was thick and uneven and looked like it had been put on with a marker! I was dreading having to deal with Shortline again, but I found a way to gently remove it without hurting the paint. read more

I bought my first car a month ago from Mouad-- not only do I love the car, but Mouad made sure to walk me through the process, answer all my questions, work with me to get the best deal, hands down. My outback is amazing and if it wasn't for Mouad, I wouldn't have had the comfort to actually make the decision and get it. When you stop in to Shortline Subaru, ask for Mouad and I guarantee you, hell make you laugh and youll drive out happy! read more

I had a recall notice on my Subaru and this was the closest dealership. The recall card said the repair should take two hours, when I called I was told two days. When I dropped my car off they were looking for someones lost keys. I should have left right then. They didn't have any loaners, so I was taken to Enterprise for a rental. When I returned for my car they had lost my key. A day later (this was day four without my car) they re-keyed it and I finally got my car back. I don't have any reason to believe that the repair was done properly. They are grossly incompetent and you should NEVER trust them with your car. read more

Do NOT lease from these crooks. They told me everything was fine when I turned in my car and then I got a call for a $4000 bill. They are dishonest and corrupt- take your business elsewhere. Terrible customer service and a serous lack of integrity. read more

I bought a Subaru Crosstrek from Shortline Subaru on February 3. All in all, it was very good buying experience: Good selection, efficient, and no pressure. The internet salesman, David Cardwell, was very professional, courteous, and honest. He gave a good demo of the features of the car, and has been great at communication afterwards. Definitely one of the best car buying experiences I've had. read more

I am reviewing the service section of Shortline, not the dealership. I went in today to have my car serviced on my lunch break. The service consultant, John, was incredibly amiable, and even took some time out to give me the heads up on some new tires (very needed!). After reviewing what my car needed done he informed me that my wait time would be an hour and a half, which was fine. While I was waiting I actually had time to speak to my wife while I was waiting at Shortline, and she gave the a-ok to purchase the tires that John had quoted for me. Unfortunately, here is where things started to go south. After being told that my car would only take 20 more minutes (this after waiting an hour and ten) my car still wasn't finished 40 minutes later. I decided to go check and see how much longer I was looking at. When I got back there my initial rep was busy, so I asked the other consultant (Monique?) if she knew. What I got next was the most noxious blast of rudeness that I have perhaps ever received. Not only didn't she know, but after some frustrated histrionics she tossed a number off the top of her head. Now, I am unclear as to why Monique (?) felt the need to be incredibly rude to me when I asked for the status of my vehicle. As far as I know it's my right as a customer to ask for that information, especially when it is running behind the initial time stated. I wasn't upset, I just needed update as my job was wondering how long it was going to take. If she didn't know, or if it was unclear, she could have just said so. I didn't need to be treated to attitude followed by an incorrect estimate. I work servicing computers and systems. If I acted in a similar manner to a customer when they ask a simple query I could probably expect to have my rear end handed to me. And, if that sort of attitude is tolerated at that sort of business? Well, no thanks. Suffice to say, I'll get my new tires elsewhere. Again, this is just a review of the service station. Never bought a car here, but the idea of facing similar customer service in the high stress situation of buying a car from a place that tolerates that type of behavior is enough for me to say "pass." read more

Called and spoke with sales rep regarding a Nissan Murano. Told that the vehicle was available and set up a test drive for that afternoon. Drove 45 minutes to the dealership, spent an hour with the sales rep including test drive, agreed to the price and left a $500 deposit to hold the car until the next day. Left the dealership and drove 45 minutes home and as I walked in the door received a call telling me the car had already been sold. Two and a half hours wasted of my time for their poor communication issues. I spoke with the sales rep and he tried to steer me to cars costing significantly more -- bait and switch? All I got from him was, "sorry". So much for their one person, one hour promise! If they can't do better then I won't do business with them. read more

Parts Dept Scam I had a coupon for 15% off the Parts Dept. After purchasing the part, I found they had just increased the list price so the discounted price is equal to other dealers list price. read more

After filing a complaint with the BBB, I settled for half cost of my repair with the dealer. The first reply from dealer accused me of extortion, then second reply agreed to issue check for half cost - I received. Complaint resolved, $250 refund worth the significant time investment for me. read more

I wanted to take a moment to recognize Chris Smith a Service Consultant at Shortline Automotive...he's AWESOME! I had an issue that came up with my 2012 Sonata Hybrid and had my car towed to Shortline for them to check it out. It was in the middle of a busy Saturday afternoon and Chris explained to me they would have to look at the car on Monday, due to the number of cars they still had to work on that day. He said, he'd be happy to provide me with a comparable loaner car to get me buy...and was it ever comparable...it was actually quite a bit nicer than my own car!! Chris called me on Monday to let me know they weren't able to find any record of the error message I received on my car, but they had thoroughly checked everything out and could not find anything wrong. When I arrived to pick up my car, Chris walked me out to my vehicle and we chatted for a moment on how pretty the car was. I then noticed the left rear side panel was popped out, so Chris immediately hopped in the car and drove it back to the shop area to have them pop it back into place. He also took the opportunity to give the car a quick wash...that was very nice! I really appreciated the wonderful "What can I do for you?" attitude Chris has...it's definitely something we could all learn from! Keep up the great work Chris...you represent Shortline very admirably and they should be very proud to have such a great employee!! MaryAnn read more

Terrible service, overcharged us and inefficient sale. The entire experience was terrible. Didn't have car there even though we scheduled appt, promised a full inspection since the car just came in, didn't provide the inspection after making a deposit, sales manager rude, paperwork for sale not ready even though we had another appt, then to top it all off, they overcharged our credit card and included the deposit amount again after having charged us 3 days earlier. BEWARE not an upfront dealership at all. read more

I've leased two vehicles here in the past three years and both times I worked with Marcus. Not sure why the dealership doesn't have a better review but I can confidently say Marcus is very professional, quick to provide you with numbers and details on your lease agreement, transparent on anything you ask, and really easy to talk to. I was extremely educated on the lease process before I leased my cars, with that said, it was easy to tell I was working with an honest person. I've also shopped around quite a bit; if I ever mentioned Shortline to the other dealerships I was visiting, they instantly new that Shortline's prices are unbeatable. Save yourself some time if you're shopping for a Subaru, show up to Shortline and ask for Marcus Moore. read more

Bought a used Outback and was really pleased with the service we received from Sales Consultant Jonny Carrera. He was very professional about returning our phone calls and answering questions. He was really pleasant to work with as well and was a big reason why we chose Shortline to be our first stop on a trip to Denver. (We live 200 miles away). The only negative thing to say is that the dealership was a little (okay, a lot) pushy trying to sell the extended warranty, but other than that, it was a good experience. We got the car we wanted at the price we wanted. read more

I debated not writing this review as I was lucky enough that the outcome was favorable to me. However, even though we lucked out I'm writing so that the management team can resolve the issues in order to improve customer service. I think that had someone with fewer resources (time and connections) been in the same situation, they would have gotten screwed. The service was under the name Jon Snyder (we share the vehicle). The service was about a month and a half ago, so I'm not writing in a state of rage. I'm writing purely out of concern for future customers. Names are not included because I believe since 2 employees responded in the same way, that this is a product of customer service training and not the individuals. I'll try to keep this short but also want to provide the details of what happened to us. Our Subaru was going in for the airbag inflator replacement. The work on the car was completed that same day. So we go to pick up our car and drop off the rental and once we picked up the car, less than a mile or two away from the Shortline, the airbag light comes on. The airbag light had not been on prior to the service. So, as two non-mechanics, this is very concerning to us considering we just had the airbag inflator serviced. Primarily, we're concerned that the vehicle may not be safe to drive. I called Shortline several times that evening (about 4) where the call was either not picked up or transferred to an answering machine (for example, they said I needed to talk to a specific person but when I was transferred it went straight to voicemail). Now, I understand that it was relatively late, but we did not request a late pickup time, we came within the pickup hours that were given to us. I finally reached someone in the service area reception and I was thankful. I asked if the car was safe to drive to which she responded: "I don't know I'm not a technician." Now, I'm a rational person and I understand this, but I figured as a customer service representative (whom we just picked the car up from) she'd help us reach a solution. So I asked "well, what do you think we should do? I'm very concerned that this isn't safe to drive." She, apathetically, suggested that we bring the car back and they run a diagnostic for (I think it was) $180 and that then they would tell me how much it was to fix it. Now, any logical human looks at this and thinks "hey, isn't it possible that the work that was performed on my car wasn't successful, and that the airbag light and any other problems that we may not know about are associated with it" she condescendingly said no, reminded me that she wasn't a technician, and suggested we pay $180 to have the check the car out. It's late, we've been dealing with car stuff for over an hour and I figured I wasn't going to receive help from this woman. I decided to call in the morning to speak with a technician or manager. However, when we returned home (less than 5 miles driven), the key would not come out of the ignition. At this point, I am nearly certain that the issues with the car are associated with the work shortline had performed. I call to speak with the service representative only to be transferred to a voicemail again. We live in an apartment complex and leaving the key in our unlocked car (because you can't lock it with the key in the ignition) in a relatively unprotected parking lot was not a viable option. I was lucky enough to speak to a sales representative who I felt heard my concerns, tried to talk me through a couple of solutions, and offered to call his friend who was a technician. He also said we should just bring it back in (because we literally didn't have any more options). Upon arriving back at Shortline I was met by the condescending woman and her co-worker who was an equally condescending man. I was under the impression that I could reason with these individuals, that they'd recognize that even if the airbag light and the locked key were coincidences (which could have been the case, even if I didn't believe it was likely), that they'd recognize the situation was challenging and do what they could to help us. That as I recognized the possibility that it was a coincidence, they'd recognize the possibility that it was related to the service. However, they vehemently insisted that the service performed by their technicians was completely unrelated to the issues that occurred within only a few miles of picking up the car (and the first time we tried to take the key out). This no-fault mentality made me completely distrust these workers (if they can't tell me if the vehicle is safe then they can't tell me that these two issues aren't related). Until I got down onto their level of condescension I received 0 help from these individuals. It took over two weeks to get our car back and the technicians ultimately concluded that the dashboard electrical error was due to the work they performed on the airbag inflator. 0/10. read more

BUYER BEWARE!!!! I purchased a certified used 2013 Outback in February 2016 and while I love the vehicle, I very much regret purchasing the car here. The process of selecting a car was the ONLY part of this process which was acceptable or pleasant. I purchased a Service Contract as well as a "Gold" warranty from the finance rep who completed the sale. During his pitch for both of these things, he completely misrepresented about the benefits offered for my vehicle. He stated the coverage was much better than it actually was due to the mileage of my specific vehicle. Once I took my car for the first service, I learned the truth about the coverage, that it didn't cover any large interval services at all, only oil changes. When I contacted the same Finance Rep to cancel the contract, he promised it would not be an issue. Several months passed and I never heard or saw anything further. I contacted Shortline once again and they had no record of my cancel request and the Finance Rep who helped me had since lost his job. I once again requested that they cancel my service contract but this time I was told they would have to request permission from a manager to back date the cancel and that I may not get all my money back. Fast forward to now, it looks like they never canceled by Service Contract but canceled my warranty instead. I have still never been contacted by anyone at this company to follow up. I have to reach out to them and explain everything from the very beginning every single time I call. This is literally the worst service I have ever gotten on a large purchase in my life. After calling for the 5th time about the same issue, a Finance Manager interrupted me repeatedly and eventually hung up on me. On top of all of this, the Service Department is worthless. They didn't test issues I specifically requested they look at. They over filled the oil when I got my oil changed there. Top to bottom, this company is not concerned with providing a good experience to their customers. They do not follow up on important issues. The service dept. will not diagnose issues you ask them to look at and they are sloppy with their work. Unacceptable. I am currently in the process of reporting this issue to the Colorado Auto Dealer Board since I had a manager hang up on me and is obviously unwilling to help. read more

Three words - GO. TO. HEUBERGER!! My husband and I decided to buy our 2014 Subaru Outback (special edition, mind you) from Shortline simply because they gave us the best deal via emails back and forth between them and Heuberger. Heuberger warned us about Shortline and how they'll try to sell you the 'Rocky Mountain' warranty package as part of the negotiations. We knew that, if they refused to deliver on the price we agreed upon via email or if they tried any other tricks to get us to pay more than what we were intending on paying, we would just walk out the door. When we got there we were given to another car salesman as the one we made an appointment with wasn't available any longer (we waited until 1pm on a Saturday for this guy who wasn't even the one to help us). I will say that the one we ended up working with initially, Jonny Carrera, was a nice guy and he was helpful with explaining the many features of our car to us prior to our test drive. If we went through the entire car buying experience with Jonny, well, I don't think I would be writing this negative review. After we decided on buying the car, completed the application, then signed off on the credit checks, we were ushered UPSTAIRS to the Finance department. Folks, THIS is where the HARD SELL comes in. BEWARE! They will try to sell you Gap insurance through fear by stating 'you never know what could happen to you in the middle of winter'. They will try to sell you an extended warranty through fear stating 'your car is not the Subaru from the 80's or 90's. It has a lot of electronic elements that could, and will, break down.' They will try to sell you a Clear Bra. Now, my husband and I agreed to buying this bra as we knew we would have this car for years to come and wanted to protect it from rock chips. Little did we know that the Clear Bra we were expecting, and had agreed to pay hundreds of dollars for, was only covering the front part of the hood. When I spoke with the Director of Finance, Lisa Sutton, about this, she raised her voice at me, spoke over me throughout the entire conversation, and laughed at me towards the end of the call. This was, without a doubt, the most disrespectful person I've ever had to deal with and what makes it worse is that my husband and I bought the most expensive car at their dealership!! Sutton did eventually agree that 'her guy' was wrong to leave out the full disclosure of what we were paying for and that she will 'talk to him about that.' I did get a FULL REFUND on the bra in the end but would have rather not had to deal with this woman at all. Again - GO. TO. HEUBERGER! You may pay a few hundred dollars more for your Subaru but not having to deal with the Finance department at Shortline is well worth it. read more

This is for the service dept only. They suck. I dropped my car off at 9 am today and I was told I would have my car back in two hours. It's 2:15 and I have not heard from anyone, so I just called. They JUST started working on it now and when i asked the Cindy what happened she simply said she didn't realize that I needed my car back today. Seriously? Ugh, the worst service experience i have ever had. I will never go back here. read more

Thanks to @Tom Karros Sr. and Shortline Subaru for the great service and we love our new 17 Forester Touring 2.5i It's now home in AZ and not only did we score a great deal with Tom, enjoyed a nice vacation too! We went from Denver to over 11K feet to Santa Fe and now AZ - did great. Happy customers Chris & Linda read more

I bought my car from here, so I figured they'd be nicer when I brought it in for an oil change. I bought the maint. package, too. These guys are always jerks, even when they first open. You really need to find someone who enjoys customer service and have them run the Service Department, not the current manager. Very poor experience, and I will not buy another car from here. I'd recommend you do the same. My first Subaru experience isn't turning out so well. read more

WORST dealership experience of my life! I own a 2015 forester purchased brand new. I had concerns on getting the wrong gps chip & wanted to confirm I had the right one Bc it says 2012 on it... For a 2015 vehicle... Victor who sold me my car, called my stupid, laughed in my face, and continued to openly joke with service department staff on my intelligence. He made it very clear to my fiancé & myself that women are beneath him especially in the car department. I reported this to the manager of the dealership. He did nothing. I was planning to purchase 2 more vehicles this year. After this experience I will NEVER buy another Subaru nor will I stand that low of customer service. I've reported this to the national Subaru company. I HIGHLY recommend NOT purchasing from this location. Especially for women they're openly sexist & rude! read more

If there was a way I could give zero stars I would. I've never been so disrespected and insulted while trying to buy a car before. This was my 11th car buying experience, 4 of my own and the rest helping out a friend who's never bought a car before. This was one of those times where I was helping out a friend. We found a car we could work with despite not being the trim level we wanted, so the price was higher than anticipated. We offered up our rock bottom price first, as everyone does, to which I knew wasn't going to work and I wanted to see how they could work with it and give me a counter offer, but the GSM wrote an extremely rude comment to the sales rep to give to us that that wasn't going to work and insulted our intelligence. He said, "That's an insult of an offer. Is this your first time buying a car?" Maybe it's YOUR first time selling a car. You asked us what we're comfortable with, we gave it to you and then you refused in the most rude way possible. If you don't like the offer then calmly refuse and offer your own. Don't send a written note through your sales rep insulting us and disrespecting our budget. If he has something to say he could've come up to us and said it himself, instead of hiding in his office letting his sales rep do the talking. After negotiating a couple more times the GSM wrote a final offer with an even more infuriating comment essentially saying we're being way to cheap and unintelligent. That was the last straw and had the final negotiating price in writing and decided to leave. The sales rep promises us that we could go to 5 other dealerships and we won't find a better deal. I simply said at that point we'll rethink your deal. We immediately went to Autonation Subaru and got a higher trim model for the price we wanted. Thanks for nothing Shortline, try to be more respectable and polite next time. You lost a sale today despite being "the 2nd best Subaru dealership in the country" you're probably not first because of people like your GSM. read more

Amazing customer service from the Express Service Team and Charles. Bought our first Subaru and had our first issue and they diagnosed the issue quickly and replaced the parts under the warranty. Additionally Charles was very helpful in answering all my questions and offered his card in case I had any additional. Very happy with my experience there today! Will definitely be back for all our services. read more

We paid $1,500 MORE just to buy our car with another Subaru dealer (Mike Shaw Subaru in Thornton). Chris Violante and his manager were totally shady and unethical in how they do business. Showed up to purchase our car ordered six weeks ago. Delay after delay and we come to find out why 30 minutes into the deal when they drop that the brand new car had major hail damage and had to be repaired. Um, what? No worries, they tell us, because the repairs won't show up on Carfax if we sell the car to someone else. Oh, and there's no negotiation on the price. So you think we're liars and fools? Nah, Shortline, that's you. And anyone else unwise enough to buy a car with you. Consider this your warning and take your business elsewhere. read more

The salesperson I dealt with was great. No B.S., the deal was done and I was on my way. The low rating however is from their $499.99 "Delivery and Handling" tax...err.. fee. I was advised the $500 was for car prep, and paperwork. I seem to remember being told the car is prepped when it arrives in the country. As for the paperwork, they shuffle that to you. About 7 weeks after purchasing the car I was sent paperwork to do the title-work. I received a check to pay the city tax, a title/registration application, a certificate of origin, and a bill of sale. I don't understand why I paid $500 to have all of the paperwork shuffled to me at the last minute. Worse, now I have to take time out of my day to do the paperwork I already paid to be done! This is why this dealership is not getting 4 or 5 stars. The sneaky fees. It shouldn't cost $500 to wash the car and leave it sitting outside the showroom floor for me to pick it up. read more

Poor custome service I called for an appointment on November 6 for the latest appointment and they said 11.30 am. I explained that my radiation appointment was at 7.30am and it would take until 8.ooam then it would be 12.30 before I could get there and that fell on deaf ears I wanted was for them to fix the oil leak they caused on the thirty thousand mile check. And still now help. I cannot recommend this dealer for anything period. And I will not deal with them with again. read more

I got a lease here in 2008 and came back this summer to turn in the lease and purchase a brand new Outback. Overall, it went fairly smoothly. However, it took a bit more haggling than I had hoped. When I had a rare electrical / mechanical issue within the first week with this brand new car, it took a bit more persuading on my part to let them know I was not comfortable with that car, and asked for a different vehicle. Finally, they agreed to switch my car for another one that they had to get from a different dealership. In the end, I got what I wanted and comfortable with the price and lease trade in value, but it didn't come without a bit of a headache. If you are persistent, it will pay off because they do really want your business. It's just a little slow going at first. I would probably go back for another Subaru. read more

I went online to look at subi's and did the online chat. Evan responded immediately! I was looking at three cars. When he saw that one of the ones I wanted was not available he sent a video which as cool. Then I went in accidentally on his night off and was helped by two awesome guys ( I'm bad with names) one was a aspiring actor and the other loved his Blue Subi WRX STI! They both allowed me to test drive the two vehicles and unfortunately it not what I was looking for, the WRX was way fun and the forester was a let down, oh well back to the hunt! But I have to say WAY WAY better experience I have had in a long time from car salesmen!!! Way to go Schomp!!!! Keep hiring great and personable people! But I still will be shopping in the Schomp family with Mazda read more

UPDATE!!!!! Purchased my Subaru Forester XT back on 9/15/2015. Worked with the sales associate Mo. Mo was fantastic and I would recommend anyone working with him to purchase a new vehicle. DO NOT GET YOUR VEHICLE SERVICED AT SHORTLINE!! I took my Subaru in for two recalls. I called ahead to insure parts were in stock so I only had to drop the vehicle off once. My Fiancee dropped the car off and had their shuttle take her to work. She got a call in the afternoon that the car was ready and she could come get it. She called their shuttle service and was told it could be over 2 hours to come and get her. She took an uber down to the dealer to pick up the car, when she got there they informed her they only completed one recall because they had to order parts for the other. This is extremely frustrating considering that we called ahead to avoid this. We scheduled our appointment to drop the Subaru back off to get that recall done as soon as the parts were in. Once again my fiancé dropped the vehicle off and took their shuttle to work. She got a call the car was done so we went down and picked it up. After we got home we noticed the car was scratched in not one but TWO places. We did not take our car in to get damage to it as well. I logged into mysubaru.com to see if the recalls had been logged as complete in there. When I got in there I noticed they had the balls to log a service record of "CUSTOMER REQUEST TO PERFORM A COMPLIMENTARY CAR WASH. SHORTLINE IS NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY BE CAUSED DURING THE CAR WASH INCLUDING CRACKS IN THE WINDSHIELD FROM PRE-EXISTING ROCK PITS OR TEMPERATURE CHANGE.; PERFORM COMPLIMENTARY WALK AROUND AND MULTI POINT INSPECTION PER ATTACHED SHEET; CUSTOMER REQUESTS CAMPAIGN WTA62 TO BE PERFORMED TURBOCHARGER INTAKE DUCT INSPECT/REPLACE; CUSTOMER" The car was never washed.... So clearly they knew they scratched it and logged that to cover themselves and no multipoint inspection was completed, I have a blank copy of it that they handed me...... To Sum Up - Purchase from Mo at Shortline, Have your vehicle serviced elsewhere. If you scroll through the reviews the main complaint is their service department. read more

Brought my car in because my hatch kept falling on my head. It was 10:15 am. Was told they could get my car in after noon and would call me with the issue. 2:15pm- still no call. So I call for an update. Wait 10 min before I can talk to someone. Simple fix that they could fix in 15-20 minutes. When asked why I hadn't been called to talk about this issue- no good answer. I arrive 45 min later and it's still not ready. Sit in lobby for 30 minutes. Never called. Finally check back in and car is ready yet no one ever seems to think they should call me. And customer service agent could even explain my bill. Only 1 of 2 parts were in stock. I'm supposed to get a call when my part comes in. Based on the customer service I experienced thus far, I am not holding my breath I will get a call. read more