Owen who as at the counter proceeded to tell me a story about how they are short on supplies when I…read moreasked if they might have more of a specific grease in the back. I asked if he could check and he wasn't interested in doing so. Fortunately another employee overheard and went and checked for me saving me making a trip elsewhere and let me know they had a out 20 in the back. Laziness sure is a customer service killer. Thank you to the other employee though.

This is a review for Michael. I just wanted to say that I really appreciate your customer service…read moreskills. Super friendly and easy to work with. Made my trip to the part store enjoyable and efficient. Nice work and thanks again man. (Not sure if there is more than one Michael here but the guy that was working at 6:45pm on February 23, 2021)

Came in to get coolant and windshield wipers for my little bmw. Killy helped me choose the right…read moreones and then replaced my wipers for me! Outstanding service!

Amazing customer service, friendly staff, efficient, knowledgeable. when I walked into store, I was…read moreable to speak with a representative there that was able to help me in troubleshooting what the problem was with my battery.

Discovered this auto shop via Yelp and they did not disappoint! I loved that they had a loaner car…read moreso I was able to get my car serviced without disrupting my day. They were very helpful and communicated well. The location has a nice office area if you do decide to wait.

They gave a 15,000$ dollar estimate on a car valued around 9,000$ for routine maintenance, the car,…read moreby the way, drives fine. It only needs basic stuff like brake re-lining and its windshield defroster repaired. So in conclusion, they tried to swindle my mother of a ridiculous amount of money, thankfully even she could see that a price like that was borderline highway robbery. Would not recommend

I had an issue with my truck that I called a few shops around town to help me with. Everyone seemed…read moreto have no idea what I was talking about, or gave me some ridiculous price for a diagnosis and fix. So I decided to broaden my search and found Bryan at Eastside. I work in Bellevue, but live in Fife, so my drive is about an hour to the shop. Nonetheless, Bryan was honest over the phone, and helped with explaining everything to the last detail, while also not being a Dbag (like a lot of shop owners are). I got my truck diagnosed, fixed, and even did an oil change because I knew I could trust these guys with my life! Attached are some photos and updates of what Bryan was sending me throughout the service. Really cares to treat his customers the right way.

Andre at O'Reilly's auto parts store in Mill Creek is THE BEST!!! This wonderful young man is…read moreSMART, FAST, knows how to give good customer service but is a Mechanical Whiz!!! The dude deserves a promotion! Smoother than a fresh jar of Skippy!!! Took care of this old granny 79-year-old woman took that rear parts apart put my tail light in on a Ford focus 2010 totally ridiculously hard job to do? Crazy design By Ford but Andre smoked it!!!!!

Bought windshield wiper jug and they came out to my car and filled it up for me. He was cheerful…read moreand kind.

I used to take my Camry and it's always been amazing working with Don. Reliable, affordable, hinest…read moreand never oversell anything other than what's needed on the car to run.

I have a Jeep Grand Cherokee and had been taking my car regularly to Raridon's Jeep in both…read moreKirkland and Monroe for the past couple years for repairs, and found the service I was getting there at the dealer was not only poor and overrated, but unprofessional, and far too expensive compared to what they claimed they did. When I learned of Don @ 1st Stop Performance from a friend, I was unsure what to expect but went to him based on a solid referral. After bringing my car in there not only I was happy with the service, but Don the owner was extremely knowledgeable, professional, and helped walk me all the way through what my car needed. He is a really good guy and knows his cars, and the work he did on my car was far superior than what than the dealer had tried to fix on my car. Don had to fix an air suspension issue that the dealer tried 3 times and was unable to ever get fixed. Don had it fixed in a day, and it has worked perfect ever since. I have taken my other car since as well, and the experience there has always been positive and helpful every time. Go see Don @ 1st Stop and be thankful you did.

Don't use these guys if you want a competent repair. We needed a leak fixed on my crane so we could…read moreget it certified later that day, the tech came out and couldn't repair the hard line issue but said we could do a soft line to repair the leak until we could get it into the repair shop for a more permanent fix. We'll in installing the soft line the tech bent and broke the line next to it so when the guy that went to certify the crane fired up the truck it shot oil 12' in the air. Needless to say we couldn't get the crane certified and have a broken truck but now the business is saying their not responsible and basically if we want to fix their mistake that we would have to Pay them. Well needless to say you've lost a customer and hopefully others will heed this warning. I would suggest taking your repairs to someone that will stand behind their work because we went from one issue to now not even being able to put the crane away. Thanks for nothing...

Have used this place twice since firing my old go to place in Everett that I used forever. Both…read moretimes they were a great help and got me back into service quickly. Farther away for me, but worth the drive. Thanks guys !

If I could leave negative stars, I would. My husband gave…read morean elderly homeless coworker a vehicle, out of the kindness of his heart, so that he didn't have to spend winter sleeping on the ground. Unfortunately, turns out the coworker is a drug addict. Long story short, he crashed the car right down the road from this towing company. You literally could have just pushed the car into the lot it was so close. The coworker lied and never transferred the title into his name. We have proof from the DOL that the car was in fact transferred out of my husband's name, however, he never entered the new owners name in. Immediately after my husband found out about the accident, my husband went to the DOL, gave them the name and got proper paperwork printed. He took the paperwork with proof that he is not the legal owner to the tow yard and the owner of whiteside towing basically said "not my problem, you still owe me $800 or the bill is going to keep going up." My husband paid it on a credit card. Money that we didn't have. Because he didn't know what else to do..

Scammers towd my car broke into it took my paper work and actions my car off they are stolen all my…read moretools and my wife's purse shitist tow yard around

After visiting O'Reilly down the street, and getting the last battery for my 2008 honda key fob, we…read morewent to Autozone to see if they can input the battery into the fob. (O'Reilly didn't have the tools to open my fob and it felt like customer service over there were having a not so great day; tone and stuff were not welcoming...) Autozone has the small tools needed to open the key fob since it's a very small screw. As soon as we walked in, they were friendly! We met up with Jose who was humorous! He inputted the battery for FREE!! Unfortunately they didn't have anymore batteries here but we will be back and owe him some tacos! Hahaha Jose is so nice and helpful! Please keep him! Thank you Jose!!!

When I walked in I wasn't greeted. That's fine though, i'm not sensitive. But as I walked around…read morethe store, this one employee(who failed to greet me) walked right past me as I was looking for an item. I couldn't find the performance tool fluid pump. So after looking for a bit, I went to the counter where a very nice guy helped me out after helping someone else. But before that occurred, this same employee who wasn't in uniform looked at me and walked into the break room they have behind the counter in between the storage isles. That is when I started playing the video of me waiting there. Not only did he not ask me if I needed help finding anything, he also left his coworker to handle the other customer and myself. The nice employee helped me find where it was in the store, but unfortunately they were out of stock. 3 stars goes to the gentleman who helped me. Minus 2 stars for the employee with the pony tail and lack of inventory. There is a picture of the problem employee attached to this review.