Today my son visited O'Reilly's because I recommended it to him. I know in the past they have…read morealways helped customers with minor bulb changes and or brake lights etc. This occured only if they were able to reach the item without causing damages (which I do understand). It is my understanding that my son and husband went there between the hours of 1230-115 approixamately. The guy who waited on them was extremely rude to the point my son had to tell him not to talk to him that way. My husband who is a retail manager for another operation came home and told me how rude the guy was. The employee went on to tell them, I'm not doing that I'm by myself. My son told me, excuse me sir I don't know how your system works and you will not talk to me this way. I want to put this out here, because I know how some people are treated in various areas of suburbans. When we visit the O'Reillys in Oak Forest, they are extremly respectful, professional and intelligent, unlike this staff member in the Chicago Heights, Western Avenue Store. My suggestion is if you don't want to work or you are stressed due to circumstances beyond the customers controll, please do the customers a favor and stay at home. None of us want to be treated in this way or deal with negativity as a consumer. I'm extremely disapointed in your behavior.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Says they're open on Saturday. Twice been there on Saturday, closed…read more But so far haven't had work done there and can't comment. But the owner is quite interesting.

tried to have a vehicle towed to this location and a guy picked up the phone saying what, not hello…read morebut what, then proceeded to tell me he was too busy and did not have room for a vehicle to be towed there and I quote said I don't want the vehicle keep the vehicle. Very unprofessional and should learn what customer service is. I also would like to add take a phone etiquette course.

I've stopped by here many times and have always been given great customer service and assistance. I…read moredon't know much about cars, but the staff definitely does. Good work!

Amazing customer service at AutoZone. The staff were so friendly when I went to buy a new battery…read more I purchased the wrong battery and couldn't return to exchange it. David the manager bought me the correct battery and installed it for me. So grateful and SO happy. Thank you David, thank you Auto Zone.

I placed a order online on Nov. 1 2016 for a brake caliper for $396. I called on Nov 9 2016 and…read moreHaven stated that Hhi had the brake caliper on back order. After calling Hhi they stated the part was in stock. I called back Nov 14 2016 and Haven then stated that he made an error and the price was wrong for the caliper and he was going to need to charge me more. I then said if he would have been honest with me a said the part was priced wrong, I would have worked with him. I said i thought he should honor the advertised price since he lied to me about the part being on back order and keeping my money for 14days. He then told me NO! your money has been refunded. So i go back to his website to see what the correct price is, now it states its $400. All of this over $4, seriously.

From the owner: Motorcycle Partsread more

Just left Bumper City. Had a new bumper and some other work done. Great work and was very impressed…read morewith the owner who was friendly and quite reasonable for the work we had done. I highly recommend Bumper City.

This placed is closed for good reason.i starred using them in Florida. Came to IL . Yuck nothing…read morebut u Issues. This location left a tool under hood of one my cars and didn't tighten bolt for a belt change. Alignments took months to complete. Rude and uncaring staff. It got so bad they tinted the service bay windows so you couldn't see what they were doing . Not worth the overpriced service , lack of skill set,and poor experience. 2022 was my last horrible made appointments at Indiana since New Lennox (2021) simply cancelled appointment and lied about contacting me . I took off work and was unable to get anything done. Indiana shop canceled appointment randomly while I was on the way to my visit. I got in hold with Regional manager who refunded my lifetime warranty alignment charge and gasoline for both trips that were out of my way by hours.

Not to long ago I came in for an alignment. Im starting to believe they just took my money and said…read morethey did it. Car still felt not aligned so I took it to the dealer and now the car feels right. It took about 40 min from the moment I dropped off the car to when I picked it up. Something fishy definitely happened I would stay away.