We are newer to the area and haven't had a problem with our boiler before. Now we have emergency,…read moreour boiler stopped working in the middle of the night and it is well below freezing outside. I'm currently 9 months pregnant and after several hours of no heat and it getting much colder, we called Tag. They said they they only come for emergency if you're an existing/loyal customer. No where on the website does it say you had to have used them before to get their services. In fact, the website says "24-Hour Service When You Need It The Most". It's one thing to be busy, or not available. It's another to decline a service just because we are new to an area and in need of help before our pipes freeze. Helping us out in this tight spot would have made us loyal customers. Don't say you offer 24hr service when you clearly don't. I will never call this company again.

Let me start off by saying that the people at this company are super nice and accommodating…read more However, I am not a fan of the troubleshooting skills a professional plumbing and heating company should have. I feel I was "jipped" into buying a very expensive part that didn't require replacement. The technician said "most likely" the aquastat switch is bad. He was never able to prove 100% it was bad. It's a $400 part. $200 at Home Depot. He swapped out the old one and it did not fix the original problem. He could not find out the problem and had to call out his manager to come to my house for help. Come to find out there was a break in the line from the thermostat to the boiler. Which caused the boiler not to receive the signal to fire the boiler and start the circulator. So naturally if there is no signal from the thermostat to the boiler nothing is going to happen. I'm convinced that the original aquastat switch was fine and I paid for a new part that didn't require replacement. So, that being said, if I'm a technician I'm checking the most obvious and cheapest problems first before switching out one of the most expensive. **UPDATED** So once again, I'd like to say that the staff here are very accommodating and do care about their customers. I'd like to send out a special thanks to Sean and Scott who has been to my house twice now for the same problem I was having and fixing it. That being said, the original problem wasn't solved the first or second time, but the third time it was. They had replaced the control switch the first time and I still had problems. They found a break in the wiring from inside the wall from the thermostat to the boiler. They fixed that. After installing the control switch and fixing the break in the line I continued to have issues. Another tech by the name of Scott came out again and made a slight adjustment on the Hi and Low temp setting on the control switch. My problem was the boiler was firing, but there was intermittent power getting to the circulator, which resulted in no heat being transferred to the baseboard heaters. I, myself verified this and troubleshooted the problem and had to explain a 3rd time to Tag that the problem is in the control switch that they replaced the first time. Sean came out within a couple hours and checked out the whole system and replaced the control switch again. Now the heating system works as it should. In the end there were no extra charges and I think a lot of this could have been avoided when they made their 2nd trip out to my house rather than a 3rd and paid more attention to detail at the problems I was having in the first place. The switch is an expensive part to replace, but things to fail out of the box an I believe this could have been solved a lot faster.

I called Rob to help diagnose a plumbing problem I was having. I had called a different plumber…read morefirst, and although they did fix a component of the problem, they were unable to identify the cause without opening up more walls. The first plumber was younger and less experienced. Rob knew immediately what the cause was and offered honest advice on what could be done. I should have called Rob first. I highly recommend!

Robert was great to work with on this project. Friendly and keeps you up to date on what he's…read moredoing/needs to be done. He was willing to investigate another issue I have, and I'll be scheduling time with him on that job in the future.

They came out the next day and repair the issue in one visit. Jordan was awesome…read more Bob

I am writing this review because I do not want other homeowners to go through what I have been…read moregoing through with a boiler that Wilson Brothers installed new in my home on September 15, 2021. On January 10, 2026, I called Wilson Brothers to report that I had no heat. Their first service visit was on January 12, 2026, followed by several additional visits over the next several weeks. The service involved issues with the flame sensor, burner control module and control board. On January 27, the technician spent approximately 45 minutes trying to reach technical support because he was unable to connect the burner control. During another visit, additional time was spent trying to reach technical support regarding the control board. I was extremely frustrated with how long it was taking to get my boiler properly working. February 9, 2026 was the last time Wilson Brothers came to my home. After that, I had reached the point where I no longer had confidence in the situation and decided to have another heating company diagnose the boiler. On April 22, 2026, another heating company came to my home and performed a diagnostic inspection. I paid $325 for that service. They provided me with a detailed written report explaining what they found. Their written report stated that the boiler system was improperly programmed and that the circuit board had been incorrectly configured by the previous service provider. The report also stated that the heating curve was set at 1.6 and that they increased it to 2.2 to allow the boiler to better respond to the home's heating needs. I was very pleased with this company's work. However, their cost was more than I could afford for another inspection, so on August 25, 2026, I hired another reputable and more affordable heating company to inspect the boiler. I was also very satisfied with their work. During that inspection, they found a broken burner gasket and burner gauge assembly. I am currently waiting to find out whether these parts will be covered under the warranty. This boiler was new when Wilson Brothers installed it in 2021, and the five-year warranty expires September 15, 2026. Nearly five years after installation, I'm still having problems with what I thought was a good boiler, the warranty is running out and I'm paying on a loan for purchasing a lemon of a unit from Wilson Brothers. I have spent a considerable amount of time, money and frustration trying to get a heating system that I expected to work reliably. I repeatedly contacted Wilson Brothers trying to get answers and have the problems resolved. Unfortunately, I ultimately reached the point where I no longer felt comfortable relying on them and had to bring in other heating professionals to determine what was happening with my boiler. I am posting this review because I believe homeowners deserve to know about my experience before making a decision about who they trust with a major heating system. I sincerely hope that sharing my experience prevents someone else from going through what I am still dealing with. Update, the warranty will not cover the part that needs to be replaced, it will cost over $500 to have it fixed. This should not be happening to a boiler that is only 5 years old. The cold weather is setting in and this situation has been going on since January of 2026! My experience with Wilson Brothers...They "DO NOT" stand behind their products or services.

Heads up. First off I don't write reviews but I think others…read moremight want to be aware of my situation. The past four years Heritage cleaned my furnace every, every, fall season. We decided to go with a different company this year which by the way we are very happy with. This new company ask me if we ever had our furnace cleaned because there is easily four years of dirt and junk inside. (He explains it never ever looked cleaned). They ask twice because they really couldn't believe it was cleaned last year or even the year prior. So that being said, If you want to pay some good amount of $$ and not have the job done then Heritage is your place to go. Second we got a quote from Heritage last year to get a new 40gal water heater replaced. The cost was 3X the amount as others that I got quotes from. They tried their sale pitch to add additional things to the water heater. I wouldn't trust this company and very glad we switched. They get commissions for the sales they make.

I've already left a review about the three gas leaks Heritage left in my water heater pipes. This…read morereview is about the inspection I paid $204 for back in February 2025. The technician said he scheduled it and that it may take a few months. On August 11 I finally called the town and no request had ever been made. That's another lie in addition to Heritage telling me in June that the air handler in the attic was broken. There is no air handler in my attic. The first technician who came to assess my air conditioner left the company and it took three phone calls from me for them to finally tell me he left right after my appointment two weeks earlier. So then they sent the guy who lied to me and didn't charge me for another assessment. Why should they charge me for two assessments? It's not my fault the first man left and they didn't inform me during the 100-degree heatwave and I ended up not having air conditioning for three of the hottest weeks of this summer.

I am a single woman.Now that being said, Mitchell had fair pricing. He did not add to the price on…read morethe tail end. He is personable and kind! It was an absolute pleasure to work with him! I will use him on future projects and already recommend him to my sister, who needs work done!

Quick response. Friendly. Good work. Reasonable fees for a great job. I would recommend him without…read morereservations

Jon and his team were very professional, quick and affordable. Would highly recommend this company…read moreto anyone needing a master plumber with expert skill and fair prices. 10/10

Have used J Dias plumbing services many times always receiving excellent work. Mike and Tom are…read morevery personable. Their work excellent. Used multiple times in emergency.

I can't say enough good things about Jay Moody HVAC. They just completed my heat pump installation…read moreand all went well. From estimate to finish, they were awesome. Punctual, personable and tidy. Nice group of people all around and their prices were competitive and even lower in some cases. I highly recommend them.

Annual Maintenance Very efficient. Kept me updated on…read morearrival of technician. Very thorough and neat. Sent me the invoice immediately with pictures and info of what was done. Service plan has them come twice a year. Once for heater once for air conditioning.

My 25 year old AC died recently. I called several companies and had 5 or 6 quotes. The Denommee…read moreguys (Rick, JR, etc) were really great. Super friendly, very knowledgeable, no pressure, answered all my questions. Their quote was amongst the lowest. The installation looks great and the new AC is working flawless

My water heater leaked so I called this company. When they arrived I was quoted $4000 to replace…read morethe unit. Also, they wanted an entry fee of $99.00 before leaving. I was so shaken by their quote. They were awful. I gave them the check to get them out. Bad experience.

I called Kevin to get an estimate on replacing my gas water heater. While I didn't end up using his…read moreservices, I was very impressed with his knowledge and plan for the job. He provided multiple options at different costs to meet my budget. He provided good insight and advice. I'll definitely keep him in mind down the road.