This review is for the PARTS DEPT.... I had ordered some head rest and Bullfrog made a mistake that cost Scioto Valley and thats to bad but was all on Bullfrog. Howard had the right part # , Right Hot Tub , Verified with Serial Number and they still sent the wrong ones. Thats where Howard stepped in and ordered head rest for an A series and they fit Perfect. Problem is I have a R series Hot Tub . Bullfrog put a A series headrest on a R series Hot-tub..3 trips to Scioto Valley from Reynoldsburg but Howard made it good and that kind of Customer service deserves recognition for turning a unhappy customer into a Very Happy customer..Thanks Howard read more

Scioto Valley - R series R6L Hot tub - Hot Tub & Pool Near Me - Hilliard, Ohio

See all

Our pool was installed 7 years ago. It wasn't until now that I found out the installation was half done. It started with the bracket showing on the bottom thru the liner. You could feel them on your feet. Then the pool went empty. I got a hold of a guy to put the new liner in and he said where's the cove for the bottom. Well guess they did not install a cove. That caused the bottom to expand over time. Then move the sand which caused the bracket to cut into my liner. This will cost me $2500 because of their laziness. read more

We had purchased a shufflebaord from Scioto Valley back in October 2024. Yesterday, two service techs came to inspect and level the board. Jeff and Nandith. These guys were awesome. very enthusiastic and knowledgible, with genuine customer service and great bedside manner. They called ahead to let us know they were coming, and they arrived on time. They did a great job. We have no issues or concerns. read more

I recently bought my third Hot tub in the last 34 years from Scioto Valley. Kevin Sayre, sales manager was extremely helpful in choosing the right product for us. Mark Vatter, service came out and showed me how to care for the tub and was very helpful. Linda in service, I have worked with in the past on the tub I had for 15 years, is outstanding to work with, her communication is outstanding. We are very pleased with Scioto Valley sales and service! Russ M read more

Avoid this place at all cost! Their customer service is horrible. I should've trusted the 2 star average review before deciding to purchase a hot tub here. We we quoted 4-6 weeks lead time which then turned into 8 weeks with no proactive follow up. When I called to confirm it was delivering to their store on the Monday, I was then told "probably early next week" and then that it would be 1-2 weeks additional for home delivery. They tell you what you want to hear to get the sale and then have zero sales support on the backend. Our sales rep was not properly trained and the store manager was one of the worst customer service experiences I've ever had. The company culture here is horrible and definitely not a place with which I want to do business. We cancelled our hot tub order and are buying from their competitor around the corner (which in retrospect we should've done business with to start because their showroom and staff are much more professional). Google ratings have them at 4.8 stars, so I suspect they use a reputation service (AKA paid reviews) to whitewash their abysmal service. I definitely trust the Yelp! reviews for this business now! read more

My husband and I went to Scioto Valley to look for patio furniture sets and a good quality table and chair set. Ricky was our sales rep. He was outstanding! He never pressured us and he was always available to answer questions and guide us in the direction we wanted to go. We came back a second time to be sure we were buying what we wanted and Ricky was there to help. This was a sizable investment for us and we're extremely pleased with it. We believe we got great value for the money and we enjoyed the process. We definitely recommend Scioto Valley and Ricky to anyone who wants quality outdoor furniture and a great buying experience. read more

I went in this store with my daughter to buy pool supplies. so I wanted to look at pools and hot tubs. the floor rep showed me one hot tub and then walked away. so then I went near the cashier and stated a man was helping me then he walked off. they never asked to get somebody else no nothing . After a few people came in the store I watched them say" can I help you "? After awhile an employee came by. They tried to apologize and gave me a card. But at that moment I knew I was not going to be a customer. the thought of being in a store that made me feel like Casper the friendly ghost is a no for me. read more

Scioto Valley - Hot Tub & Pool Near Me - Hilliard, Ohio

My husband has been trying to get me to come to this place since I said that I wanted a hot tub. We got such an education from Randy and left knowing we bought the best hot tub for our family, thanks to him! Then Mark came out to teach me how to use all the chemicals and salt system. He was friendly and knowledgeable, and I feel confident that I can manage our hot tub moving forward. Such a great experience overall! read more

Easiest purchase with the best installation crew! We stopped in on a Friday night. The manager was outstanding, answered all of our questions, was patient walking around as we looked at lots of different items. We purchased a Plank and Hearth pool table and were in and out in 45 mins at most! The installation crew JEFF and NANDITH were incredibly polite, helpful and efficient. They both listened to my thoughts on where to put it and all of my clueless questions. Sadly, you don't find this kind of service much anymore. I appreciated their hard work for this Christmas surprise! Thank you! read more

The whole team was extremly helpful when my spa went down. John and Mike talked me through some repairs and Theresa was very nice in the phone and even gave me some water while I waited for a part. read more

Shopped around a few places for a spa. This place is definitely the most professional I visited. Would highly recommend dealing with Greg Strawn. He took great care of me. read more

I purchased a sectional from Anthony on his first day at Scioto Valley. He helped with my selection, pointing out and explaining all features, and showing me any marks or scratches. Anthony kept in contact to answer any questions or needs, and the delivery a few weeks later was perfect. I highly recommend this company, Scioto Valley, and Anthony will make your experience pleasant and reliable. read more

Bought a spa from Scioto about 2 months ago, was delivered a month ago. There were some issues at first with delivery and the spa was leaking when we went to fill with water. These things happen to all of us, the customer service I received from Scioto is what I'm most impressed with. The came out to check the leak the same day, could not get a part right away so they took it off a floor model. We didn't get in the spa when we wanted but we're in it now and couldn't be happier. Had a out orientation with Mark and made us feel comfortable that we could handle the chemical aspect. Good people as far as I'm concerned and happy with the experience. read more

Friendly helpful staff. Clean organized store with multiple supplies for spa and outdoor living.

This place discriminates against people with kids. This was our second time there with our kids, and not one salesperson would greet us. When I tried to approach, they would walk away or start talking with another associate. Their sales people made it obvious that they did not want us there. We were there on a Sunday afternoon to shop for home theater furniture. The place was not busy at all. In fact, 5 sales people were watching a baseball game. We waited over a half hour for a salesperson, and not one person would recognize we were there. I even commented that no one must want to sell anything in ear shot of the staff watching the baseball game. They looked at me, then went back to watching the game. Great discriminatory response. Again, this was the second time we were in the store. Both times were with our kids. They obviously didn't want to sell anything to a family. I found that the Palliser line that Scioto Valley carried was also sold at Front Line Furniture. Went down the road to Front Line and bought our furniture. We'll never go back, nor recommend anyone to go there. I'm in the process of emailing the home theater furniture vendors to notify them of the discrimination the store has shown us. read more

Scioto Valley has the poorest Service Department. We have been waiting over 4 months for an Ozonater for our Swimspa. Every time we call, we get the same runaround. I would recommend shopping elsewhere. This isn't the first time we have had issues getting parts on our Swimspa that we have had for just a little over a year. read more

So pleased with the pleasant sales approach. Michelle went above and beyond from a service level. Very patient and helpful in making the right choice. The delivery team was great. The quality is superb. Our last set lasted over 25 years couldn't be more delighted. So refreshing in today's world to have such an excellent experience all round. read more

purchased a loveseat and couch floor model . we looked it over everything was fine. The salesman assured us that the next day he would reinspect it before it was delivered. We sold our existing furniture cheap to make room for the couch and loveseat. It got delivered today the love seat had a 3 inch rip on the front plus my wife said there was shoe prints all over the loveseat where they apparently had climbed all over it. I called Scioto Valley they said refuse it since it was a floor model they would not replace it.Now we have an empty room with no furniture and a spoiled birthday present for my wife. Be aware of a company that will tell you anything for the sale but will not stand behind it . I regret the two pools and hot tub I purchased. This is how business is in 2023! read more

Definately not worth the drive to Hilliard. We saw the Ad all over media. 80% off end of season sale. TOTAL SCAM! Yes, they had like a few mismatched awful chairs and tables that were 80% off in this outside tent in back. Even inside they have a horrible selection of poor quality seasonal items that are way overpriced! The salesperson was annoying too. She had a face shield on with no mask and every time she spoke with us she lifted up her clear face shield . I think I was already annoyed by the false advertising of their marketing scheme of 80% OFF END Of Season Sale with tiny writing underneath (up to). And her lifting up her clear face shield to talk plus saying "you know you're sitting on the most expensive sectional in the store" is not a way to make a sale or connect with us as customers. Tip- If you're in the market for an outdoor sectional/ patio set, etc..Costco is the way to Go! Great Quality/Great Prices/ProductsGuaranteed. read more

We stopped by this afternoon after seeing an ad for 30% off patio umbrellas. When we started looking, we observed 6 employees standing around ignoring us. No one greeted us and or asked if we needed help. I eventually asked for help and a sales person approached. It turns out that the sale price was only applicable to black umbrellas from last year's season. The sales person was not friendly. We decided to leave and again no one thanked us or acknowledged our presence. I have had much better experiences with this business. However, today's visit was quite a disappointment. read more

This place is pretty cool. The prices of course have a range from reasonable to expensive. The sales guy was helpful and answered every question. He even told us we could get in the hot tubs and pools in the store to test them out. I may have to go back with my swimsuit HA! read more

I am SO disappointed!! Had to make 3 additional trips to the store, which is a 45 minute drive, because there were items missing. Our liner had a tear on the first day. we lost 1/2 of our water before we found it to patch so lost over 9000 gallons of water. They gave us a new liner. Then, the ladder that they gave us was the deck connection ladder so we had to use a regular house ladder to get out. When we went to get the liner, we inquired on the price of the "outside" ladder. A Salas man said it should have been in with the items. We inquired on a cost to purchase it but were told to go to the parts department to get one. We were treated like we were lying! Then, I've called for chemical help and was treated VERY rudely!! The cancellation of Pool School was the worst thing that they've done!! We are lost! read more

If I could post zero stars, I would. Horrible, horrible company. I was supposed to hear from their "designer", as promised by the manager and others in sales - never called or even emailed me. I was ready to spend money on outdoor dining and lounge furniture, but these people didn't even seem interested in helping me. No service, customer service is completely invisible. Rude staff and no follow through. STAY AWAY. Prices are also high, but I was willing to spend the money for quality product. I'll happily take my cash money elsewhere! Horrible, horrible company - STAY AWAY! read more

Drove over an hour today to purchase outdoor patio furniture from Scioto Valley. Walked all around the entire store with not one person welcoming us or asking if we could use help, but multiple employees watching us from afar (seemed very judgemental). When we were ready to leave they asked if we needed anything and we told them we'd been all around the store looking with not even one person acknowledging us and now it is too late. We were ready to spend some money but it didn't look like they wanted to take our money. Definitely would not recommend this business. First impression was less than positive so it will be our last. read more

Both times my family went there the sales team were very rude and unwelcoming. The first time this happened, we thought maybe we just caught them on a bad day. Thought nothing more about it. 2 years later we were back and looking for pool chemicals. The sales team were very unwelcoming and almost treated us like they thought we were going to steal something. They eyed us and followed us. When my wife tried to make small talk or smile at them, they just looked at her with this disapproving look like a principal would look at a child acting out. We felt so unwelcome and strange in there. We then remembered this is exactly like our experience 2 years prior. We will not return. read more

As a previous High End Luxury car salesperson I know a little about customer service and taking care of your client .I would have gave a 4 star rating based on having to wait 7 mo. for our BullFrog Hot tub but that was Not on Scioto Valley. Once the tub arrived they had it to my house in 2 days, sent a Great bunch of guys to unload and set up. Could not have been more happy with them. Being my 1st Hot tub I was not educated on the upkeep and set up. We watched you tube, read articles and my water just didn't look right. After 7 days I called and spoke with Mike Shope and he made plans to stop out the next day. Mike showed up, sat down with me and my wife and went over all the different chemicals, cleaners and preventive steps. It was 1st class knowledge and very educational to the point it made it EASY..Give this a few days and then follow these simple instructions and you will be Great...We did and NOW 4 weeks later after trying out this New Knowledge of Hot Tub care I can say without a doubt..HE KNOWS HIS STUFF.. Crystal Clear, PH Balanced and using it EVERY DAY....Thank You Mike for all your help and going the distance to make SCIOTO VALLEY A TOP NOTCH STORE...I WOULD RECOMMEND SCIOTO VALLEY TO ANYONE who needs a Hot Tub or anything they sell.. read more

Service is abysmal. I was here for 30 minutes today, not one sales rep attempted to help me. Lots of sales people sitting around chatting, would nod and say hi, never asking what brought me in. Not a place I would recommend. read more

Our pool installation has been a nightmare! They did not tell us anything. Just put in the pool and left. We are not sure how to put the ladder in due to missing parts, screws left in the yard and on edge of the pool, we just found a box stuffed with papers no one told us about. For the amount of money we paid I would think the customer service would be a bit better. They took the money quickly yet we went weeks without communication on installation and only received emails when I requested. It would have been nice to get an update without having to request one. I will confidently say I will never step foot in that store again. I'd rather drive three hours to get my chemicals. I hope no one else has to go through a nightmare like this. I received better pool education on how to operate the filter and pump from my electrician. Worst customer service I have ever experienced. read more

This place gives you the run around broken hot tub 3 weeks for a tech 4 weeks for a part,3 weeks for a tech to install, broke the next day 3 weeks for a tech to show up to say yep it's broke 4 weeks for parts basically junk hot tub bad service it'll be out of warranty before it's fixed . Had to give 1 star to submit but 0 is my choice read more

Total run around, hot tub was promised by a certain date, and has now been delayed 4 times. Excuses, Covid, blah, blah, blah. Be honest with customers when they order. Tell them to add 3-4 months to the date you give them. Shady dealings, and terrible customer service. I strongly advise going to Aegean or All Spas in Hilliard. read more

We just purchased an outdoor umbrella, we wanted one that will last more than 2 years without falling apart like the $300 umbrella from threshold we bought at Target. Delivery went well, your staff was very nice and a pleasure to work with. There service is one of the reason we came back to Scioto Valley. I also really liked working with Jason (our sales person) was such a breeze. Jason made the sales almost seem like a friend was selling me an umbrella. read more

The worst experience ever! Once you buy your pool they support nothing, they don't tell you your warranty is with a third party company. The only way to get hold of these people is by email! No phone numbers, they have lost our invoice 3x after saying they received it. Our pool was put in last May and no support at all to take care of damage. Also they want a blank check to level your ground, nobody will come out to give estimates which basically leaves you bent over with your pants around your ankles until there done. What a nightmare ! Stay far away from these guys. Also buy your pool at the end of summer, it is half the cost! read more

Unfortunately I could not select no stars. I would not shop there again. We have been looking for a hot tub for months, I went there looking to get some information, literature and prices, because the prices are not on line. When I asked for catalog, I was told that the prices change on a daily basis, hmm I did not know hot tubs have such a volatile market. But I could take picture of the all the posted prices. The sales person took the time to answer my question about cash and I was given a verbal price of 6500. for a bullfrog X7P if paid in full. Two days later I brought my wife in to look around, a sales person said hello, after a few minute he told us it It was going to be a crappy day and he would cut us a deal, hmm guess I was supposed to show emotions. The quote was $500.00 higher then two days later. What surprise me is the first sales person saw me yet he did not come over to talk with me. Needless to say We purchased a Hot tub from another dealer. I strongly recommend you shop else where. read more

Visit for the first time today, looking for a pool table. Me and my husband walked around the entire store not one sale person or worker greeted use. Michelle waited until we were walking towards the door to ask if we had any questions. HELL NO! Don't wait until were on our way out the door. For all of that...I will order a pool table from WAYFAIR/AMAZON and take my chance. read more

Just to let you know, the staff at Scioto was very friendly and helpful to me from the minute I walked in. I explained what I wanted and what was important to me and the sales guy gave me a bunch of advise and helped educate me as to what he had on the floor and why they sold them. I liked a certain tub for the features and price range. It got delivered within the time frame it was promised, and the install guys were friendly and helpful as well! I don't make big purchases like this often, so I was a bit nervous about how it would all come together, but things all fell into place nicely and I couldn't have expected it to go any better! Thanks Scioto Valley! When I'm ready to buy more fun stuff, I'll be visiting you again! Jeff B. : ) read more

Excellent service! Great prices. Very experienced salespeople. Incredible selection!

We had a great experience to start with Michele in the store then David and Paul is an excellent job delivering and installing our patio furniture. Thank you!! read more

First of all this place was extremely expensive. We wanted something nice so we were willing to pay the price. We told the salesman what we wanted which was a couch and recliner chair for our patio. He wrote it up and they delivered. The weather turned nice today and we went to sit in our recliner and it wasn't a recliner. The recliner was the only chair we sat in and the one we thought we purchased. Now they want to charge us $300 more for the recliner. I guess we are stuck with the chair and no recliner. Will never shop there again! read more

This company delivered us a damaged pool and when we called to complain their only solution was to part ways. If I spend that much money on a pool I expect a quality product. Is that so much to ask? The customer service was rude and unknowledgeable of the proper way to handle disappointed customers. If you are in the market for a pool do yourself a favor and go somewhere else because at Scioto Valley I guarantee that you will NOT have all the fun! read more

Only awarding 2 stars because of their serviceman, Rusty (otherwise would have been just one star). He was excellent - efficient, helpful and fixed the issue with speed. Their service desk leaves little to desire, however. All I heard was how expensive it probably would be to fix the problem and felt like he was trying to talk me into just buying new. Thank goodness I didnt and that Rusty was able to get it done for under $400. The part that we ordered came in ahead of time, but we didnt get a call that it was in because - again the service desk help - the guy put our number in incorrectly (even after we wrote it down on the forms). Had I not called, there's no telling how long it would have sat there. Finally, their sales people have a tendency to just give you a 'nod' as they stroll by you and I can only assume it's because you dont look like you have enough money to shop there. We were looking to spend $4-5K on a new patio set but, after being ingored multiple times, decided to just give someone else our money. read more