My Sally loves this place. She always smells so good. Shawna always reports about skin problems she…read morefinds. She offers excellent services.

Shawna and her staff are so patient with my 2 dogs. They are always happy to go there.read more

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

We have several dogs and have been customers here for 8 years. They have been awesome!read more

My dog tore his CCL and had to have surgery. Our regular vet does not do this kind of surgery and…read morereferred us to Columbus Countryside Vet, specifically Dr. Gerber, to discuss options. The staff was very helpful and friendly-- from the initial call I made to schedule a consultation, all the way through the procedure and aftercare. Our dog has deep anxiety and doesn't warm up quickly to new people especially in unfamiliar situations. I told the staff when I made the appointment that I would need a muzzle and they were very accommodating and completely non-judgmental when helping us out with this. Dr. Gerber has well over 20 years of experience as a surgeon and this is obvious when talking with him. He went over the the different options with us as well as the pros/cons of each one. After surgery we received extensive care instructions as well as several contact numbers (including the Dr's personal cell phone for emergencies which thankfully we didn't need to use). We had to return a few times because of healing concerns and they were patient and helpful each time. I highly recommend this place for surgery. We could have tried to find someplace closer (we live in Madison) but I think the peace of mind of going to someone with a good reputation was definitely worth the commute.

Always a great job grooming my dogs. My miniature schnauzer / yorkie mix can be a challenge due to…read morethe 'schnauzer growths' they had to trim around. They always do a great job without cutting into them. My other dog also had great experience with normal grooming. Highly recommended.

The ladies at Grooming Tails are so good with my little dogs. They always come out looking and…read moresmelling great!

Found this place at the last minute when we were in a bind and they've been our choice ever since…read more Ox is always greeted when we arrive and his tail is wagging and we know he's well cared for when we are away! Lindsey is amazing! And their website portal is easy to navigate and upload records. Highly recommend!

My dog had several wounds after her groom, despite being told "she did a great job and was "perfect…read more". I brought it to the owners attention only to have them deny any responsibility. Exercise area was have dogs outside all day running in packs of up to 15. Very noisy the whole time we were there.

I had an appointment scheduled with them. I'm not their client, they got me in right away. Great…read moreplace and great people

Great Clinic! The knowledge here supersedes expectation. The cost is reasonable, definitely…read morecompetitive. Everyone in todays day and age should expect that nothing is done for free, so I am unsure why there are comments on here or reviews about price when this is the most affordable clinic around. Thankful they still are!

My 13 year old terrier mix Charlie and I had a great experience with Max! Really appreciate their…read moregentle approach, means a lot to know my pup is in good hands.

I made a grooming appointment a couple of weeks ago for noon on a Sunday. In the past week I have…read moregotten two notices from Square Up (the app they use for scheduling) changing the time to 11:00, then later to 11:45 - and zero communication from the groomer. It's weird. As a side note, they're located 40+ miles from my home, even though they came up when I typed in my ZIP code. I live in a medium-sized city, not rural at all.

This place is amazing. The owner and staff are wonderful and you can tell they love being around…read moredogs. While it is not easy for me to leave my two dogs, I know they are being taken care of very well. They provide great updates as well as offer many services to make sure our dogs are happy. The facilities are super clean and i appreciate all the times they have taken care of our dogs.

The Emerald Paw Pet Resort took excellent care of my 4 month old puppy during her stay there. The…read morefacility is super clean. The staff is friendly and professional. She was thrilled to have play time with the other dogs there. I was very confident she would be safe and well cared for! We'll definitely be back!