What a cool place. Stopped by today on lunch break from work. Super nice people and great food and…read morebaked goods. Loved it so I'm off tomorrow gonna ride motorcycle down for some hot dogs and ice cream!

Hard to find, in a strip center. Not very visible sign. Can't comment on the food. Arrived at…read more11:49am on Wednesday ant it was CLOSED!!.

I was excited to try Ice-creamFactory knowing they were the same owners as SipLab, which I just…read morereviewed. Went in with my family and we were immediately greeted and taken care of. While we were in the line the staff were taking time to get to know the guests which I thought was a great service touch. I got the NY Cheesecake Stacker and wow. It was good. It was A LOT, portion-wise, which is never a bad thing. Flavor was great. It wasn't as aggressively sweet you think. This was a fun place to try. Staff and guests were in good spirits, it was clean, there was a fun playlist going, just an overall good experience.

Been trying to get back to this spot for a while. We discovered it last year as part of a Yelp…read moreevent, and have been looking forward to visiting ever since. We were welcomed in by staff, who was very friendly. They offer a massive selection of ice cream flavors, which makes it tough to pick. They offer something for everyone including dairy free options (including vegan options), as well as classic flavors, fruity flavors, and their own concoctions! In addition, they offer unlimited toppings to be added at NO EXTRA CHARGE!!!!! Still stuffed from dinner, I got a "single" cup, which they actually allow you to put up to (2) favors in. I decided to to go with (2) of their original creations, getting the Peanut Butter Cookies & Cream, and the Salty Caramel Brownie, to top it off, i got a chocolate drizzle, sprinkles and whipped cream. WOW! Don't let the size of the cup fool you, they pack it, full, and have overflowing. They don't skimp. The ice cream was absolutely delicious, so rich and full of flavor. The space is very relaxed with plenty of seating, as well as games for people to enjoy while visiting. Another nice touch, the cashier gave us a bottle of water on the house. In addition to cups and cones, they also offer milkshakes, ice cream tacos made to your liking, and so much more. Hands down, this has got to be the best spot in the Triad to get a nice sweet treat! As the days are warming up, I'm looking forward to going back!

This is such a wonderful community location. They offer delicious coffee and ice cream always a…read moregreat selection. Plenty of seating. Also they are such an important part of the community taking care of those around them.

First time customer. Fantastic place, coffee was fresh and tasty. They have plenty of choices. The…read moreseating area was very clean, great ambiance and outstanding customer service by Ms Rebecca. The bathroom was clean and modern. Plenty of coffee choices. We'll be back. Nice job.

This is my favorite ice cream place. I have gotten strawberry, chocolate, and banana pudding…read morepreviously. Today, I branched out and got a lemon sherbet with Oreos and blueberry cheesecake. I love the variety they have. They also have lactose free ice cream and Italian ice. You can taste the difference in the ice cream here - it is very evident it is homemade. It is so delicious- you will not be disappointed here.

Had a delicious time here, the Carolina cheerwine ice cream was so flavorful…read more The place is very cute and they have a bunch of flavor options for you to choose. The staff is very friendly and attentive, the were very sweet.

I've visited this location several times before and have always had a good experience, which is why…read morethis visit was so disappointing. I ordered a milkshake, and when I received it, it was basically chocolate milk...very thin and lacking the thick, creamy consistency you'd expect from a milkshake. To make matters worse, I had to have it remade because the wrong ice cream was used the first time. I also noticed that the employee preparing my milkshake wasn't wearing gloves either time it was made, which was concerning from a food-handling standpoint. The service overall wasn't very friendly or attentive, and it just wasn't the level of service I've come to expect from this location. The one positive thing I can say is that the restaurant itself was very clean and well-maintained. I've come here multiple times and have never had an experience this bad before. I'm hoping this was just an off day because I've enjoyed my previous visits, but this visit was definitely disappointing.

This is a cool little place that serves great ice cream in Union Grove near the I-77 interchange…read more The ice cream selection is great, they will mix flavors for you too. The service is friendly and efficient, and the shop offers both indoor and outdoor seating. The seating indoors is limited, but there's several picnic tables outside. The prices are reasonable!

I have read other reviews for this location and it seems to be a universal experience. The service…read morehere is slooooooow. We waited in the drive thru for at least 20-30 mins after ordering two things. I had enough time to question if I really even needed this milkshake or if this was God's way of telling me to just go home and skip the extra calories. Obviously I didn't do that. And it was delicious when it was finally ready. I'm not sure if they're just short staffed or what, but definitely not the experience you expect from a drive thru.

Mgr William is absolutely HORRIBLE! Went for cool beverages…read moreon 5/1/2025 and he proceeded to be derogatory and cursing as though it was my fault he didn't have the right size cups for a special Sonic was running. No problem, I ordered the next size up x4. Then he didn't have change for a $20 dollar bill so i reduced my order to be less then $20. Then he was nasty to me because I asked for my change. Absolutely terrible and on top of that corporate has been slack in their response. NASTY attitudes and it is acceptable/okay with their corporate.

Prices were great. Plenty of outdoor space and activities to be had ball all ages. Loved the…read moredifferent choices of ice cream you don't typically see everywhere.

Such a cute little venue with plenty of seats to enjoy your treats, games and things for the…read morekiddo's to do! Many flavor options to choose from and they sell hot nuts as well. I tried the camel city cookie Sundae, yum! The workers are very nice also, you have to try them!