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    ICECREAM FACTORY

    4.8 (111 reviews)
    Closed 11:00 am - 11:00 pm

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    Recommended Reviews - ICECREAM FACTORY

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    Build your own Ice cream taco
    N'kele B.

    My review is for the Charlotte location. I need to start by saying the customer service here is OUTSTANDING. Genuinely the BEST customer service i have ever experienced. ALL of the staff members were knowledgeable, personable and their energy and professionalism alone made me a repeat customers. Great pricing, unlimited toppings and beautiful location. They also make ice cream tacos for those who loved Klondike's choco tacos. Those employees need a raise or major shout out. The line needs to be going out the door daily. I WILL be back!

    Biscoff  hot chocolate
    LaQuanda W.

    Ice cream was amazing my boys got ice cream and I opted for the hot chocolate biscoff and it was amazing and soooo good this was around Christmas time but they sale all sorts of drinks and ice cream definitely a fun place to Tae the kiddos on a summer night or cozy Christmas night

    Mini Dubai chocolate Biscoff brownie stack
    Emily H.

    I really enjoyed my experience at the Icecream Factory. I was greeted by more than one person with a smile and given time to look at all of the wonderful options to choose from. I ended up getting this mini brownie stack and it was absolutely delicious. I definitely had a sugar rush after but if you're looking for a super great sweet treat this place is perfect. They also offered a free water to go along with it. I didn't realize this place has the same owner as the Sip Lab which I also really enjoyed. Definitely give both places to try if you're in Greensboro!

    Iris C.

    I treated myself today! Key help me decide what to get today and it did not disappoint. It was a pecan praline stacker, she also added maple walnuts! Go check them out when you get a chance and ask for Key, tell her Irish sent you. I promise you will not be disappointed. You can thank me later.

    Mini Cookie Monster shake
    Caroline H.

    Hey family. My bestie got me to come out the house and treated me to Icecream Factory. It's funny because I feel like I've seen it making its rounds on social media and I'm sure I saved it but never went in. When I realized where it was, I was surprised because I've passed by it multiple times. Anyway, this place is amazing. I love that they have a variety of ice creams and sorbet and totally customizable. And the toppings are free!!! They don't try to nickel and dime you for everything like other ice cream shops. The staff is very nice and they work very hard. They have steady business so please keep that in mind. If it helps, take a look at their menu ahead of time because if you don't, you will be staring at the menu for a long time. They have ice cream you can get in a cone, waffle bowl, or waffle nachos. They also have shakes and hot chocolate along with brownies. I opted to get a mini Cookie Monster and it was so nostalgic for me. The ice cream had bits of cookie dough in it. It felt like comfort in a cup. I could easily have gotten a bigger size but the mini was just enough. They have a good amount of seating and if you want they have an area for table games you can pick up and play while enjoying your treats. I will definitely come back and try more items and check out the menu beforehand. I think it's a fun spot for everyone so bring your friends and family and check them out. It's worth it!

    Hot Chocolate
    Amber J.

    It's officially hot cocoa season! And Icecream factory needs to be on your list of places to stop! The staff are always helpful and friendly and willing to customize your order to fit your needs. The space is decorated with fun neon signs and it's always clean. If it's nice out, there's a small patio to enjoy your drink outside too! I got a basic cup of cocoa but they have a ton of add ons to choose from if you want to be EXTRA

    Banana Split
    William T.

    Trying out the Biscoff Milkshake and it's so good . Creamy and delicious with a homemade taste. Definitely going back for another one. Highly recommend.

    Outside
    Leah W.

    We went to the Ice Cream Factory today and tried so many amazing things on the menu! It was impossible to pick, so the three of us each got 2 things each. My son got the banana pudding popsicle dipped in butterscotch along with a biscoff tiny brownie. His friend got a regular sized brownie and a Cookie Monster chocolate cracking shell shake. I got the girlie pop sprite and sherbet with popping boba along with the biscoff boat. It was all delicious! Really awesome ambiance and sweet staff who were very patient. Because we ordered so much it was a little pricy but worth it for delicious ice cream!

    Brownies
    Jennifer I.

    I visited around 1pm on Friday, July 25th. Parking was fairly easy. Greeting was Friendly. They do have a nice, but limited amount of seating options indoors and a few tables outside. Their options for building an ice cream, drink and/or brownie flight is unique and delicious! The staff members were extremely helpful with offering samples and guidance. I got a mini sized Blueberry Lavender Limonada - it was the perfect slushie texture, great flavor profile and perfectly sweetened. I'd highly recommend this to anyone craving a fruity and slightly floral refresher! The Biscoff & PB Cup brownies were my fave of the flight

    Brooke P.

    We really enjoyed our visit to the ice cream factory! This is an especially fun place to bring kids. They have so many different combos of ice cream treats to choose from and even more add ins and toppings. The staff was also friendly and prompt getting us through the line. We got a peanut butter sundae and a brownie sundae and both were delicious. We would have to come back a hundred times to try all of the different ice cream combos we could get but don't worry, we are up for the challenge!

    NY Royal Cheesecake
    LeKeshia D.

    I've been coming here for several months now, and have yet to be disappointed with anything I've received. The staff are very friendly and helpful suggestions. They do have tasters if you're indecisive. Although they have some preset, you can build your own. They also have unlimited toppings as all. My go-tos are the NY Royal Cheesecake and S'mores stackers. I get both everytime I come, as well as trying one new item. (Pop those in the freezer and retrieve when ready.) I've introduced this spot to friends who have returned a few times. Just be ready to wait a while because it gets busy very quick. Because they're so busy, they're unable to wipe down the tables. However, I've yet to see that bother anyone as they quickly sit down anyway and enjoy their desserts.

    The ice cream counter
    Shaylee M.

    This spot is my husband's favorite ice cream spot to go to in Greensboro since this establishment had opened. I had told him about the Yelp Event and how they had hot chocolate, it was time for us to make a visit for hot cocoa. The options were very great choices, I had gotten the s'mores and my husband got the biscoff. The flavors were the perfect balance and were the perfect amount of sweet. The hospitality from the staff and Johnny is awesome every time me or my husband come in here. It's such a great atmosphere walking into this place. We will definitely be back for both ice cream and hot chocolate.

    Part of the ice cream case
    TaWanna A.

    This place has such a cool vibe. It is great for all ages and there are over 55 flavors to choose from, including non dairy options. It was hard to choose but I went with the Smores Stacker but added biscoff spread throughout as well. The cup is lined with chocolate sauce with toasted marshmallow ice cream with "stacks" of marshmallows and graham crackers. It is stopped with whipped cream, more graham crackers and the marshmallows are hand toasted with a torch. This was so good but be careful as it melts easily so you may want to dine in instead of taking it with you. I definitely recommend you give this place a try. They have so many wonderful options from scoops to boats to waffle cones to taco type cones. The staff is very friendly and they will let you taste any flavors before you choose. Go check them out.

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    Business owner information

    Photo of Johnny E.

    Johnny E.

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    Page 1 of 3

    Ask the Community - ICECREAM FACTORY

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    Dewey's Bakery

    Dewey's Bakery

    4.3
    (58 reviews)
    1.5 mi
    $$

    Came here to pick up cake as recommended for a coworker's farewell. I had never been here before so…read morehad no clue to expect and have quite high expectations for desserts due to other dessert options in the area. Honestly I was thinking, this place can't be thaaat good! I was wrong! First off I was pleasantly surprised by the amount of gift options in the bakery! Many of the local schools were represented and they also had gifts that were birthday themed and books for kids! Because my husband is a huge Duke (basketball) fan, I couldn't help but grab a cute Duke cup! I wasn't sure what cake slice to get my coworker so I asked the young lady working for reccos! She recommended I taste a few which was dangerous because I knew I would leave with my own which was not the plan at all! As a foodie, I fell for the tasting and of course ended up with a slice of seasonal pumpkin for myself! It was moist, spiced perfectly and not overly sweet! The pink lemonade was also very good! For my coworker I grabbed the recommended deal of buying 5 slices and getting one free! The young lady working even told me about a deal they have on Mondays... FREE SLICE DAY! No purchase necessary!!! Even though these are not the best desserts in the area in my opinion, they are a solid choice if wanting a little slice of cake and picking up a few gift items!

    Free Ice cream folks, by the time you read this, it's over. That's okay because you can order ice…read morecream of your choice any time during the day. We got here and got our free chocolate, cookies n cream and vanilla ice cream for free. We also bought some oatmeal sandwich, blue and white chocolate cupcakes. It's all worth the wait. I like the outlay of the bakery. Many NC sports fans miscellaneous memorabilia. The place is clean, organized and fun to take the kiddos out especially on a lazy Summer Sunday . Unfortunately no games to play with the family.

    Photos
    Dewzy
    Dewzy
    Free is what I enjoy
    Free is what I enjoy
    Dewey's Bakery

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    Ben & Jerry’s

    Ben & Jerry’s

    3.9
    (62 reviews)
    1.6 mi
    $

    I used to really enjoy Ben & Jerry's, but it's certainly gone down hill over the years while their…read morepricing has gone through the roof. We stopped in after having dinner in Friendly Center, there was a bit of a line with young kids running around the place like it was a playground. They only had one person on staff for an evening shift, and their was no true definition to where the line started. The interior is very crowded with a giant box built in the middle of the space, which i assume is used for storage. It leaves space for only a a couple of tables inside, but they do have a few outside as well. My wife and I ended up sharing a small cup of their ice-cream, with a scoop of The Tonight Dough (Caramel & Chocolate Ice Creams with Chocolate Cookie Swirls & Gobs of Chocolate Chip Cookie Dough & Peanut Butter Cookie Dough.) and a scoop of Marshmallow sky (Marshmallow ice cream with marshmallow swirls & gobs of chocolate chip cookie dough & chocolate chocolate chip cookie dough). Both were tasty, but a small cup now costs $8, which is absolutely outrageous, considering how much ice-cream I could buy at the grocery store for $8. I'm not clear if it's just this location, because of high rent, or all, but I'm certain I will not be returning to this Ben & Jerrys in the future.

    Loved this! Dropped in for a sweet treat after dinner and I'm glad I did! The ice cream was…read moreperfectly sweet and creamy. The service was fantastic- the worker immediately came out to help us and was super nice! I was a little bit shocked at the price (8 dollars for one scoop!!), but I was happy to pay it to support the company. I especially loved that they had a sign out front with their specials and what do you know? They had a first responders and educators discount! Everyone always leaves out teachers so this was a nice touch. It was a little loud inside but very, very clean! If you are wanting delicious but overpriced ice cream from an ethical company, definitely stop in here!

    Photos
    Fresh packed pint in front of Ben & Jerry's ice cream shop menu board.
    Fresh packed pint in front of Ben & Jerry's ice cream shop menu board.
    A Ben & Jerry's freshly baked dipped waffle cone with sprinkles in front of waffle cone display.
    A Ben & Jerry's freshly baked dipped waffle cone with sprinkles in front of waffle cone display.
    Waffle cone, cup and fresh packed pint in front of Ben & Jerry's ice cream shop menu board.

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    Waffle cone, cup and fresh packed pint in front of Ben & Jerry's ice cream shop menu board.
    Legends Ice Cream & Churros

    Legends Ice Cream & Churros

    4.1
    (15 reviews)
    3.8 mi

    This place is awesome! They better be prepared to get sick of me. I got strawberry ice cream…read morewrapped in waffle with m&ms and a chocolate drizzle. It was absolutely delicious. I really enjoyed the vibe. The ice cream display looked so delicious. They had these cool lunchboxes. I got one. My friend's daughter got their churros and they looked unique and delicious. The wrestling theme is super cool. Try this place!

    Great milkshake place located in Greensboro! My husband and I shared the Mil Oreos from their…read moreSmackdowns menu. This was an Oreo milkshake with a churro loop. We also upgraded to add a syringe of chocolate syrup. What a delicious treat! The milkshake was plenty to share for two people, so I definitely would recommend it because it was a little pricey at $20. The whole theme of the place is luchador theme and I loved the artwork everywhere. Service was friendly and fast. It took about 5 minutes to get our milkshake from when we ordered. The only big cons with the place was they don't have their own dedicated bathroom. They share a bathroom with the rest of the business center in the middle of the strip mall. The bathroom was absolutely gross. I would not use it again. Another thing I wish Legends had was a dedicated sink as the milkshakes came with a souvenir mason jar but there was no place to wash out the leftover milkshake. Unfortunately I had to bring it back to the bathroom sink. I'd love to try more of this menu so I hope to be back!

    Photos
    Legends Ice Cream & Churros
    This was after dusting off some sugar
    This was after dusting off some sugar
    Mil Oreos

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    Mil Oreos
    Mayberry

    Mayberry

    3.2
    (26 reviews)
    2.0 mi
    $$

    I really wanted to like this place. The website makes the food look affordable and appealing, and I…read morehad been looking forward to trying it. Unfortunately, my experience never got to the point of actually ordering food. Multiple websites indicated the restaurant opened an hour earlier than it actually did, so I waited around expecting to be able to go inside and eat. When the doors finally opened, I was told there was no air conditioning and that staff were unable to take orders because they couldn't open the register. At that point, we were told it would be at least another hour before service would begin. I was with a large party, including two kids, and we couldn't wait that long on a Sunday morning of May 31. To make matters more frustrating, several other potential customers stopped by during this time only to be turned away. There seemed to be a lot of confusion and no clear communication about whether the business was actually open or able to operate, and the staff who did interact with us didn't seem very engaged in helping. I understand that technical issues and maintenance problems can happen, but as a first impression, this was disappointing. Based on this experience, I'm not sure I would make the effort to return to this location. The menu and pricing still look promising, and I would genuinely like to try the food someday, but it would likely be at a different location.

    What a wonderful place for affordable food an almost any ice cream flavor you can think of! My…read morehusband and I came here not too long ago for a banana split, it was absolutely delicious! They have such friendly staff and very fast service, I had my ice cream within 5 minutes of ordering it! Very old school classic on the inside, like you walked back in time to a country diner, I definitely recommend this place to anyone looking for affordable prices!

    Photos
    Menu! And ordering stand!
    Menu! And ordering stand!
    Mayberry
    Mayberry

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    ICECREAM FACTORY - icecream - Updated August 2026

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