Agree with other reviewers who have had issues recently with this business. It's unfortunate that years (five to be exact) of using Scoot's services is meaningless to their new business model. First, adding electric scooters throughout the city and slowly eliminating electric mopeds is a horrible idea. The scooters are a nuisance and do not come close to serving the same purpose as the mopeds. The mopeds are what got your original (loyal) customers to start doing business with you and providing you with the revenue to keep the business afloat. Many, many people would like to continue to use the mopeds but instead log into the app to only find the annoying scooters available for rent. Second, changing your business model, app, pricing, etc is not the clients fault yet when calling to report various issues related to these items Scoot's "customer service representatives" are rude and accusatory. I will be spreading the word that Scoot's service and reliability has drastically gone downhill and I no longer recommend. read more

While definitely not perfect, the scoot network is fantastic. I've been using them more as an alternative to lyft and the muni. I don't take it on super crowded streets but i'm usually never going more than 4 miles. and at $3.pop its awesome for 30 mins. (the commute $5 is a bit much but it get for peak times). also, i get the argument from the motorcycle guys but serious, quit whining... they are giving 1 stars without even using the service (they sound like cab drivers when Uber came on to the scene). Overall highly recommend, just be safe about it like wearing the right shoes or even a fluorescent vest. read more

I loved Scoot - absolutely adored them and recommended them to all of my friends. Until I received an email from them for a ticket from SFMTA. I've logged over 350+ rides with Scoot - without getting a ticket once. I park in the same location outside of my apartment every time because it's a safe zone with no street sweeping. I receive a ticket for a scoot parked 2 blocks away on the sidewalk clearly outside of another users apartment and get hit with a ticket. I could prove that I ended the ride outside of my apartment if Scoot's customer service ever picked up the phone. I've seen other people's frustrated comments with how they manage ticketing - and now I'm adding my own. You lost a loyal customer today Scoot. read more

This is the third scooter company I have used in a city, and by far the WORST experience I have had. I needed a scooter for me and one for my wife. So we found 2 about a block away from each other. We got to mine, which mostly went OK. Biggest complaint, it takes some digging to get to where it says on the site that you have to park it in a "blue zone." We weren't sure where that was, and it said you would find out AFTER you start your ride. Then is was very unclear where it is supposed to be from the app. We saw a small outlined area that was very different from anything we've seen on the site. Then we went to the other scooter. My wife just went ahead and scanned it, and when we went to remove the lock, we saw it was totally busted. We fiddled with it a bit and found that we could get the broken metal piece out, and then saw the brakes had been cut and didn't work. After more fiddling to get the app to let us be done, we left it there and went to find another. We went several blocks to find another. It must have been behind a locked wall somewhere cause we could not find it at all. At that point, I had been pushing the first one around the whole time, and finally ditched it and we called an Uber. We reported the one we unlocked and relocked was damaged, and they sent a message saying sorry we found it that way. Last I checked, they still charged us the buck or whatever. And now I paid almost $5 to push a scooter around and not be able to use it. I wanted to email them directly to let them know about my experience, but can't find ANY contact info on their site. I give up and hopefully they see this so I can hear from them. Again, I have used other scooter and bike share companies. An alert to find a scooter would be really helpful. More clarity on the website as to where you can go would be huge. And a way to contact besides phone number for roadside assistance through the app or a link on the app (but not anywhere on the website) to email that just goes to an app I don't have set up would be great. I'd love my wasted $5 back. read more

Visitors Beware! For a newbie it was a waste of money, and they refused a refund. I had to Uber instead. I just wanted to scoot around the Presidio, the entrance was where the rental stand was located, but it was out of bounds. So okay, I thought I'd just ride it to the Golden Gate Park and scoot around. Nope, it would not make it up the hill. When I got to the park, signs said no scoot parking, so one could not stop and go into any of the attractions. Expensive lesson. Shame on this business for scamming visitors! read more

I'm an avid Scooter, usually on a rental Scoot 5+ times a week. I have been doing it now for a few years, and was super disappointed to see how Scoot is treating their "grandfathered" customers. The new pricing plan barely gives any incentive for loyal Scooters to stick around. Please work on this to keep you loyal, non-muni crew around! At this price, it's so much more cost-effective for us to take muni and even sometimes Lyft or Uber. read more

I was charged a parking fine despite following their instructions. Finding a way to contact Scoot customer service through the app is not straightforward. Once I did get an email off I was first provided incorrect info and then ignored. I considered a chargeback but decided to never use this service again. It's not worth the hassle. There are plenty of other options. read more

I would love to give Scoot 5 stars, but they're really running their fleet into the ground by focusing too much on rider recruitment instead of keeping their current riders happy. I once found vomit in one of the helmets of the scooter I had checked out, and thankfully, Scoot refunded my ride that time. So their customer service is responsive and understanding. But a lot of the scooters are in bad shape (broken mirrors, scuffed up helmets with face shields so scratched up you can't see through them, wobbly wheels, corroded brake fluid reservoirs, missing phones covers, busted throttles, rusty kickstands, etc.). Scoot needs to be more selective about to whom they give memberships, and opening up memberships to out-of-towners is a horrible move. A lot of scooters I try to ride bear classic signs of having been dropped by inexperienced riders. I didn't have to do the in-person course because I have a motorcycle license, but several of my friends did and said Scoot instructors gave memberships to people who were visibly wobbly and uneasy with the vehicles. That's not safe for anyone on the road, and not to mention incredibly irresponsible. Instead of expanding their vehicle selections and ridership numbers, they should focus on improving what and who made them great to start with. read more

Awful customer service, charged my card when I never authorized them to do so. My friend had me sign up so we'd each get the $5 referral credit. I downloaded the app and then began filling out my personal info. There was a spot where they requested my credit card into to keep on file, which I entered. I checked the boxes agreeing to terms (none of which listed a charge), then bam, I got an email receipt for a $25 purchase. No checkout, no "we're charging your card," and nothing listing different fee options or anything. I contacted customer support immediately (like 1 minute) after the bogus charge and receipt. They wouldn't even address the issue in their first response, they just listed the fee structure, which was news to me. I had to keep requesting a refund, sending second and third emails. They said they were keeping $10 of my $25 and giving me back $15 but it would take a few days to process. Now I'll have to contest the charge through my credit card company, what a pain. The tech buzz is wearing off in the bay area and companies like this that are obviously not profitable and poor on execution are already showing signs of fighting for air. Stealing my $10. Have fun with it, and keep asking "investors" for more money - we all know where it's going, down the tubes. read more

Hi there, I just had a thought that I would point out; not as an attack, but more as something informative. You may not know this, but the scoots fully charged have a range of around 23 miles; so essentially a scoot with 3 miles left on it is dead. From my understanding any person that leaves a scoot dead on the street is fined to discourage that; but I think a good rule of thumb is to not pick one up with under 10 miles if charge. There was another post I saw where someone couldn't get the back container to open so they could wear a helmet, so they just rode anyway and complained about it later when they were fined for unsafe riding. In my mind I was confused as to why they didn't switch scoots to be safer when that was a 100% possibility? Nutshell = scoot is fully based on our own aptitude to properly use a self serve system. Unfortunately they assumed people would be good about plugging in the scoot at a station and not just leave it dead on the street, they don't. I watched this happen yesterday when I parked mine and 8 out of the 15 scoots in the garage were dead and NOT plugged in even though they should have been. So I walked to each one and plugged them in. I was amazed; each person totally received a fine for that also through scoot. Basically, scoot is an awesome service. The only problem I have is the habitual and absolutely INSANE amount of dead scoots around the city. Why is this happening? PEOPLE SUCK. Maybe more incentive, like rather than money do a 30 day ban for people that leaves a scoot with less than 3 miles left on the street or for forgetting to plug it in. Stay present in the moment. Your signing up to be responsible for a machine, treat it like your own or pay the price. Sincerely, Scoot mate read more

Better than Lime. That's all. Stronger scooters, cheaper. Still, lots of trouble unlocking. At least they are quick to refund in those cases. read more

not a huge fan, went with them as the map on yelp showed that they covered the areas of the city that i was seeing, not the case! the scoot was broken, throttle would work then cut out the whole time i used it not sure why, emailed them and asked for a credit but no response and no credit. would not use again since the customer service was not good. scooter were placed around town, walked a few blocks to use but not too far. FYI, if you have plans to go past the wharf DO NOT USE them as they do not service an area beyond that, this means no golden gate park!! really in SF and you can't get to the welcome center or chrissy field. i was not the only one that had this issue as i was parking another couple approached and reiterated their same concerns about location control. go with the Blue ones!! read more

I can't say enough good things about Scoot. Not only is it a cheaper way of getting around town (compared to rideshare), it's way more fun. It's always easy to find an available scooter and you can take free rides if you end your ride at one of their garages and plug in the scooter. Also love that I can park on the street nearly anywhere in the city if I want to. It's great for commuting and great for weekend fun. Putting the scoot on the center stand is very easy when done properly -- face the scooter, lift the handle and push down with your foot! I hope they keep adding more scooters to the streets of SF. read more

After much trepidation and uncertainty due to inadequate information on the Scoot website and from Scoot support I rented a Scoot electric motor scooter for a ride from the 16th St Mission BART station to Inner Sunset. I have ridden motor scooters for years and possess a California motorcycle license. Here is my evaluation. CONS: - unresponsive support. I sent images of possible curbside parking sites to SCOOT support in order to be sure they were acceptable and received no direct evaluation of the sites. The website description of end of ride street parking is ambiguous, and a 24-hour liability for parking ticket and towing is costly. - the website does not give explicit explanations of what to expect when you find a scooter and want to ride it. Images of the Scoot app pages should be on the website to reduce the waste of learning time and mistakes. It cost $4 for 15 minutes of scooter time including the startup. it took me at least 10 minutes just to figure out the app, retrieve a helmet, examine the controls and start the scooter. - the website should provide a detailed explanation with images of the scooter controls. I was half way through my ride before I realized that a loud beeping noise was the turn signal. I still don't know what the top red button on the right handle is used for. - the end of ride parking rules and procedure are not explained or are ambiguous on the website. For example, is it alright to park in a motorcycle parking space even if it is not in the blue zone? I got no answer from Scoot support even though I sent an image of such a site. - how a ride is officially ended is not clear from the website. It cost me at least 10 minutes because I thought I had ended the ride on the app, but the app kept on ticking. I could not find the initial app instructional test videos on the website or app. - there should be visible signs at the entrance to Scoot parking garages with directions to the parking area. Again I wasted minutes on multiple garage floors searching for the parking/charging area. - I did not get a responsive answer from support or find it on the website as to the users liability for physical damage to the scooter after safely parking the scooter and ending it on the app. According to support, the user is liable for tickets or towing for the next 24 hours, which is why getting clarity on the end of ride parking spaces is so important. PRO: - My ride was successful, but not without the stress and delays explained above. To circumvent the end of ride street parking uncertainty (my destination was not in the blue zone) I parked in a Scoot garage and walked the remaining distance. CONCLUSION: Whether I use Scoot again will depend on several factors. 1. If there is an approved parking space/Scoot garage close to my destination; 2. If there is a scooter available close to the beginning (usually a BART station) of my trip; 3. If it is daylight; 4. If it is not raining. The low rating is to get the attention of Scoot management. read more

Scoot - If this scooter was safely parked by the user, who is responsible for any damage? The user? - Bike Rentals Near Me - San Francisco, California

Whatever you do STAY AWAY from Scoot! My brother and I recently rented some scooters everything went fine. A few days later both of us got hit with $100 charges. The email said it was due to us damaging the break pedal. We DID NOT damage the break pedal. We dropped them off the same condition as we picked them up. I have made several attempts to reach out to Scoot but of course no luck. This company just scams you out of your money. BEWARE!! If anyone wants to start some type of legal action please let me know. read more

TLDR - 4 stars for the overall idea, but there are definitely some kinks to be worked out. Unfortunately, the negatives knock a star off their rating. The specifics: 5 stars for customer service - My experience with their customer service so far has been really great, with great response times via text message. I also had issues setting up my bike the first time I rode with Scoot, and I called their help line and received excellent support from an incredibly friendly and patient lady. 4 stars for training videos - Since I've ridden a scooter before, I opted to receive training via their training videos. Their videos are clear and concise, and high quality. 2 - 3 stars for the bikes - Honestly, their bikes seem kinda cheap and rickety. You can feel every minor bump on the road, causing the front of the bike and its mirrors to shudder violently. Their provided iPhone adapter wasn't compatible with my iPhone; when I plugged it in, my phone told me that the plug was not an authorized Apple device and subsequently did not work/charge/plug in correctly. Get this fixed! Especially since your app drained my phone battery pretty quick 2 stars for location pickup/dropoffs - I know they're a small/scrappy startup so I feel bad for giving them 2 stars on this, but yeah, there really aren't enough pickup/dropoff locations. You end up holding onto your bike while it's parked, and that adds up pretty quick. But maybe that's part of their moneymaking strategy. The bike that I rented also was running out of battery, and I was starting to panic; I've also heard that most of the bikes only have a few miles on their charge. 1 stars for the app - The app is pretty terrible. The map that you use to locate the bike is a pain to navigate, and its GPS doesn't seem to work -- whenever I open the app, it seems to think I'm in a completely different neighborhood than I actually am. Zooming in and out of the map is a nightmare, and the icons showing where different bikes and parking are definitely need to be reworked. I don't know what half of them mean, and it's hard to distinguish between regular bikes and cargo bikes -- it's easy to book a bike you don't want. There should be an easy way to filter for regular bikes, cargo bikes, charge stations, garages, etc. Currently it's all on one map and it's literally kind of a clusterf. The app also doesn't have any useful information from the videos -- if you have a terrible memory like me and forget where the keys are stored or how to turn on the bike, you won't be able to quickly reference the app for said information. Big, big product flaw. I'm sure that you spent so much money on those videos -- make them more accessible! read more

More *** 1/2. here's the deal: PLUS -Bikes are pretty easy to ride. You should get the hang of it in about 10 seconds -Price point is decent. And since the signup fee covers a month on the pro plan you can get a feel of how often you'd want to use it before deciding if you want to actually get the one with a monthly fee -Can street park in much of town NEGS -At any given time more than half the bikes have less than 10 miles of charge on them; and many of ones in the garages aren't being charged at all for some reason. This is a pain if you want to use this as a cheaper alternative to uber and a more efficient alternative to Muni to get across town. You may have to walk a little bit to get to one that is charged properly -While the parking coverage is good there are still some big dead spots. I had to walk 25 blocks to ocean beach from the parking spot that is most farthest west in town. Still way cheaper than taking an uber, and way more efficient than muni, but still... -whomever invented the phone grip needs to be deported to Mars and shot. If you have an iPhone 6 it will jam your volume button, so you'll have to take your phone out of your pocket or wherever to check the time or range. read more

This company abuses greatly the "use of the commons" multiple times their scooters have illegally parked in my driveway. They are parked seemingly wherever they damn well please and the company does nothing to be responsible for educating their riders or helping them to follow laws around driving in this city. I've also had my dog nearly run over by someone riding one of their scooters illegally on the sidewalk. Seriously, screw em and the politicians that refuse to hold irresponsible companies like them accountable. read more

Such an excellent idea, but so far, disappointed. I took the course/orientation a few weeks ago, took a Sunday ride to Taco Bell (yes, I love the TB, haterz gonna hate), but whenever I want to take a Scoot to/from work nothing's available. I'll hold on to my membership for a bit, and they say they have more Scooter's coming, but part of me wishes I'd held off. I feel for them as it's a classic startup conundrum, but in this case they can't add some new servers to meet demand, they need to invest in what I'd guess are pretty pricey Scooters. A *lot* of them. EDIT: Started this review during the summer and since then they seem to have a lot more scooters available. Overall pleased, but there's no way you can depend on it for daily transportation. Plus, for me, the quicker commute was sometimes offset by having to park farther from my house than I'd like. Even though I just bought a motorcycle--Scoot was a good way to see how riding in city traffic is--I'll probably keep the $0/month plan just for when/if the motorcycle's out of commission. read more

Terrible customer service for broken products. The whole point of using a scoot would be for it to be easy and convenient. I've used scoot plenty of times to know how to turn a scoot on and if the light was red. When my scoot didn't work as I was trying to meet a friend for lunch, I tried to contact scoot. Think not! In a panic, I tried another scoot where somebody had left the scoot unplugged. Again, no answer for customer help. Giving up, I called a lyft (which COST THE SAME). Of course in my rush the helmet case locked so I put the helmet on the foot space and hopped in a lyft with my boyfriend still frantically trying to reach customer service. We finally got Ammar on the phone 10 minutes later (apparently scoot only invests in 1 person on call for the weekends) with him telling him that we failed as customers. Customer service 101: don't blame the customer. They are paying for a service. Especially with your broken products and not be ing accessible as a customer service rep-- seriously? With so much competition in the Bay Area market right now I think your scoot really needs to focus on interactions with customers on both "tips" that are not actually mentioned AND how to deliver customer service. Scoot, your product is not cheap and it's well noticed that your prices have basically doubled. I see fewer and fewer scoots on the road and clearly this is why. If you have customer support line-- make sure somebody can answer it. Time sensitive products should require that and I imagine the city and county of SF as they decide which companies are going to get permits for modes of transportation would be interested to know that you don't really provide the help and security to customers as you should. Our city wants a safe and effective modes of transportation in the city and you are definitely below our standards. Will definitely not be "scooting on" or using your company again. read more

As awesome as it gets! If you're considering it, DO IT! You will not regret it. I've been a member now for about 3 months and have taken more than a dozen rides of varying distances, ranging from a few miles to more than 7. I find scooting to be by far the most convenient way to get around the city and I've tried it all, from walking to biking to driving to lyft to bus/muni/bart/whatever! It's so awesome that every time I ride I think of buying my own scooter for added convenience. Luckily Scoot is catching up to me and they're opening up new stops on a weekly basis so at least location wise they've got SF pretty much covered from my perspective. read more

5 stars for fun. I really enjoy riding these things around - especially through GG park. 4 stars for customer service. They're great but not always available if you need them right away. 5 stars for price. 1 star for maintenance and reliability. Sometimes you'll have a complete ride with no issues. But about 20 of my 30+ rides have had some kind of problem. The issues range from very minor, like the rubber knobs on the phone holder missing, to major ones like one of the brakes not working, and the throttle cutting out intermittently. You have to allow time and patience each trip knowing that something in the process will most likely go wrong. 1 star for the app. Enough said. Some people won't be able to ride the larger "cargo" version. I'm 5'2" and the only way I can plant my feet on the ground is to move all the way forward, ramming the phone compartment into my ribs and taking tiny steps while bruising the inside of my shins. The smaller ones are very manageable though. And as the program gets more popular the likelihood of finding a scooter (with more than 2-3 miles left and within a half-mile of my location) gets less and less. I really hope they do some big changes to the app, upgrade the reliability in the reservation and return process, and definitely step up the upkeep and maintenance. read more

You can only pick up and drop off in the blue zones. Good luck if you live in the sunset, Richmond or near ocean beach. Also inspect your ride or they'll charge you! read more

I was charged $264.00 for a scooter ride. Why, should I EVER USE THIS SERVICE AGAIN? albertomadueno@gmail.com

The training class was helpful for a beginner, the app is super easy to use and customer service has been great! How can we get this to qualify for WageWorks? That will really be the game changer! read more

I don't even know where to begin.... Scoot has enhanced my life in so many ways. I first rode a scooter in SE Asia and had been missing the thrill of bopping around a city, wind in your hair, feeing liberated on a scooter. Scoot has done that and much more since I joined this thriving community. I am a big fan of how scoots are conveniently located around SF and having an option to take free rides if you agree to taking scoots to a garage to charge em up! I tell all my friends to join so we can go on scoot adventures. Even those with no prior scoot experience will find them easy to use and honestly safe. If you've been on the fence about taking these bad boys for a spin, what are you waiting for?! Just do it. These are great for going to and from work, the bus is gross, smelly, and crowded AF. Scoots let you take back that independence you might feel robbed of at your job or as you suffer that long bus/bart commute on your daily grind. Also the scoot community is warm, welcoming and creative. Once you join you get updated on deals and they always have cool promotions and collaborations with local businesses worth checking out. I LOVE YOU SCOOT. I will never stop loving you. read more

Just signed up. Best part is riding a scooter! I'm hooked on that part. Scoot Networks execution is a bit rough though. App is iffy and doesn't connect at times. Lack of parking causes me to be late as much as 45 min as I park a mile away and walk ... in addition that ends up costing more. Can't get a scoot back from downtown to the Richmond and the Richmond scoots usually have 1-3 miles left on them and it is almost impossible to find one that is charged up. I feel for them re the logistics of parking and charging ... but given that they've named themselves Scoot Networks...seems that the networking/logistics part is where they feel their value is. I will say that on boarding to the service was quick and easy and painless and the customer service folks (shoutout to Sophie!) are friendly and helpful. I love riding a scooter though. Will keep going with them for another month or two to see if things shake out...perhaps buy my own! read more

Used a Scoot Scooter in San Francisco. Driving an electric scooter around San Francisco was fun. Highly recommend. Scoot not so much. Scoot process started out ok, until time to find a designated place to park. Instructions on App were not clear, it took me on a bit of a treasure hunt to find a final drop off place. Per the app, I was in a designated blue box, and parked exactly where the app said to park. A month later I received a note from Scoot and a parking $89 citation. Ultimately I am responsible, but in the end the drop off experience pretty much sucked. Finally, I would guess the Bay area being the tech center of the world, Scoot, probably has an AI customer service interface....Scoot AI is an asshole. read more

Super easy service to use and super fun when using it. I did my orientation with Helga, who was fantastic. The orientation was more of a formality and technical introduction to the service - I already have my M1 so the scooter itself didn't scare me. In fact, riding the scoots around SF is actually very liberating. You are able to see more of the city and the service is designed for easy one-way trips (so no worrying about parking/securing/etc). I'd highly recommend giving it a go. Not sure if I'd use it for my sole mode of transport though. The weekends seem to make scooters scarce (though you can set up text notifications to ping you when one at your desired area is available). And if you are flirting with the idea of selling your car and buying a scooter - this service is a great primer to check out that lifestyle and see if it's for you. I'm going to make it my 'Uber Substitute'. read more

Super excited to have Scoot as a transportation option. It's much nicer to rely on yourself to get around the city rather than taking a shared ride, which can sometimes double your transportation time and be more expensive. The service is also excellent! Both the training and customer support are on par. A few things that could be improved: - Add more scoots/scoot garages (especially in the downtown area) - Improve app usability (Icons can be confusing and the location services doesn't drop me in my location) - Scoots are pretty worn - Scoots that are dropped off on the street rarely have more than 2-3 miles Even though there are things that could be improved, Scoot is a great service and I'm sure the company will figure out ways to continually improve. read more

Finally got a chance to take a scooter to explore SF more intimately. The app is very intuitive, thoughtful and easy to use so the whole experience was pretty seamless. The training session went well and the whole interaction with the customer support was spot on. Scoots were in a good shape as well (to my surprise) so there is not really anything to complain about. However, few things that I would suggest to be improved (I assume Scoot read these reviews): 1. Battery life. I had to swap 3 times in just half of the day to make all the destinations I planned 2. Couldn't swap a cargo scoot with a classic scoot for some reason (it was giving an error of 13 miles). So had to cancel one ride and start another. That was the only technical bug I experienced. 3. I totally forgot that you have to press little red button on the right handle to start the ride (some random guy nearby explained). Would be nice to have a reminder in the app, how to get going. But those are just minor things. Very grateful that such a service even exist. Hope this startup will start operating in more cities. read more

This is a great way of getting around that's an alternative to driving a car. Getting a scoot on and off the center stand takes some practice but is manageable, especially if you watch the videos in advance. I haven't had any issues with other drivers. The scoots can make it up the STEEP hills, however they run up them a bit slower than a car. But most inclines are fine. read more

Scoot is gradually improving. They are adding more garages around the city, and I have found that their customer service is quite good and helpful when there have been glitches with the system. It's a great way to get around, makes me feel better about my carbon footprint, and is also fun! It does suck that they recently upped their prices and took away the membership thing-- but I think, to be fair, that they were barely covering expenses with their previous prices, and this is probably a necessity. I hope they continue to grow and find their way beyond SF, to fight the good fight for clean energy transportation. Thanks Scoot! read more

Update: It's been some months if not at least a year or so for me to be riding on SCOOT. In fact, for half the cost of an Uber, I can be up and ready in a moments notice. This is what I've always come to enjoy about scoot. Yes, their pricing scheme has gone up and that's was already foreseeable in the future. Regardless, scoot is literally the perfect way to explore the city and its so convenient that you literally have so many places to park even in highly conjested area where parking is limited. This doesn't stop you at all since you're able to park in between vehicles making it ideal to travel from place to the other. The next good thing which I can also appreciate is the distance. It's not a lot but sure has enough to get you from one end of the city to the other and back with some juice left for another mile or two. The negative part which I have come to hate is their app! It's slow and takes up a bit of my system resources that it such a battery killer! Definitely not as smooth as their earlier app! This new update also includes their scoot (stand up scooter) which I probably don't really care for. Otherwise, overall I do enjoy my time on the scoot when exploring the city with friends. read more

Scoot - Scoot Squad! - Bike Rentals Near Me - San Francisco, California

I love this product. I use them almost everyday and for all kinds of things from work commute to shopping. My entire friggin' transportation budget is $120 a month! Their customer service people are off the hook friendly. They are not "disruptors," they work with local regulators and try to keep everyone happy. You have to keep in mind this is a rental and you have to obey the rules like you would any other rental. If you park illegally and you get ticketed, you are going to get hit. Thing is, there are so many places to legally park a bike you really have to not be paying attention, or just not care, to get fined. How many other products can say they can furnish plentiful parking in SF? Stay in the blue zones, and nearly every parking garage in the city has a Scoot spot. read more

This is an awesome service because it's cheap and convenient, especially for cross-town errands or places MUNI doesn't get to so well. These things are fun to ride, even if their max speed can make you feel a bit vulnerable on faster streets like Geary. On our first night of riding, after our lesson (this was well over a year ago), I packed a picnic and my husband and I took our Scoots out to discover a new-to-us park and have our dinner with the sunset. My receipts inform me I'm about 100 rides deep - I'm obviously hooked. I really hope the pricing structure doesn't skyrocket like the rideshares did as they gain popularity - any more increases and I'm likely to downgrade to the totally free plan. As others point out it's sometimes hard to find a Scoot, so it's not something you can depend on. It's a nice alternative option in the moment, usually. (To help with the Scoot stock, I wish they'd crowdsource the relocation of Scoots when/where needed... e.g., offer a free ride going from FiDi to Dogpatch at 11pm via a notification.) For a time they were SO hard to come by, and I enjoyed riding SO much, that my husband and I got our M1 licenses and bought a motorcycle. Still, there are a lot of situations in which I still use the Scoots... like when I realize I've bought too much at the grocery store to walk home, or I've gone out somewhere straight from work, and now I've got to get home. There are a couple of major design flaws with the app which have persisted for over a year... the random refreshing thing when I'm in the middle of changing my return garage, for example. The app in general seems it could use a redesign. (I would love if it flipped the concept for locating a scoot - looked at my current address, let me select my destination address, and suggested the most convenient scoot to reserve.) I'm glad they put the little plastic cups around the grippy phone mount, which was obviously in response to a LOT of incidents. One was mine... going down rocky Caesar Chavez at the 101 underpass, I saw a flash of light and realized it was my phone jumping out of the mount. Took me a while to make the 2 necessary U-turns to get back there, by which point it had been smashed to bits. I didn't push the issue very hard when I reported it to Scoot because it was a company phone and easily replaced, but had it been my personal phone I would have been PISSED about the lack of support in that situation. Though there is an extra outside mount nowadays, I still typically make the effort to plug it in to the charger, too, just for added tethering. I mean all that to be constructive criticism, and overall I think they are an awesome awesome awesome company. :) read more

Scoot has created an amazing infrastructure of charging stations and parking spaces in SF -- what electric cars should be doing nationwide.You can pick up a bike at any of several locations, and you can even find out the charge status of any of the bikes when you reserve one.. I had my training and first ride today. It was a blast. Scooted through GG park and had a ball pretending to out-gun real motorcycles from stoplights. The training was excellently done, with hands-on driving in baby steps, then a short ride with the instructor around the block. Clear explanations, and there were only two of us in the class.The attention to safety was paramount, without it being a boring lecture. The bikes are well designed and easy to ride.You hook in your smartphone and use it to lock and unlock the bike, as well as find places to drop it off. They go only 30 miles per hour, and driving uphill really slows you down. The instructor said they recently got some newer bikes with bigger motors, so that should help. read more

As a longtime business owner of Bernal Heights, I am aware that parking can be a hassle on the hill. When I walked out to find a scoot scooter parked blocking my loading zone, I never expected to have it addressed in a timely manner if at all. But then David appeared, a scoot employee. I asked if he could help solve the parking dilemma and he immediately moved the scooter, reported to his team to make sure it isn't parked there in the future, gave me the customer service support line so I could follow up if this happened again, and did it all within a few minutes and with a great attitude. wow. thank you. thank you for being a fantastic worker, for caring about the impact your business has on the neighborhood and for interacting with respect and speediness. read more

I love Scoot. They make it easy to rent a scooter whenever I need it-- it's available on demand and their service is excellent! Five stars. Thanks guys! read more

Fun way to get around town and very easy to use. Make sure to do the training so you know how to use a scooter if you haven't used a scooter before. Overall, it is a ton of fun to go around town, easy to use, and very safe. Highly recommend! read more