My girlfriend and I attended an orientation session yesterday and had an awesome time! Whitney has tons of patience and is a fun instructor (especially since this was my gf's first time on a scooter)! It is easy to sign up and easy to get going! I look forward to more stations and more scoots traveling around the city. read more

Cool concept and fun to ride. Very cheap at $20/month! The only issue is that battery life isn't great but they are getting larger batteries soon. I can get from Hayes to Mission and back but that's about it. read more

Scoot needs to stop telling people that they can just park the scooters in residential areas for pickup. You're taking up parking places, for days at a time!!! No joke, there's been 6+scooters out here for days at a time. Designate your own private areas for returns. read more

Scoot sucks! I will do all in my power to let everyone I know how awful their customer service is!!!!! I rented a scoot and did not tip that damn thing over! I have been riding scooters since I was 16. I have skills! All that being said I was charged $60.00 for something that did not happen. I asked if there were any photos of the supposed damaged but of course they didn't take any. when I complained I just got the same response. I am not paying the $60.00. If I did tip it I would pay the money with no problem. I will take this to small claims of need be. I am going to call Michael Finney on your side! read more

DON'T RENT A SCOOT KICK SCOOTER If you want to try one of those fun little electric kick scooters (like Razors) in San Francisco, I have some advice. Do NOT rent a Scoot. Do rent a Skip. (There are only 2 choices.) Here's what happened to us on Friday the 19th: I rented a Skip MY SON. It ran problem free, fast, fun and zippy, for 100 minutes nonstop. I rented a Scoot for me. The app said it had power, so I paid the $1 to unlock it. It died a block away. Literally 1 block. Okay, bad luck, maybe. Walked 8 minutes backwards to find another. Had power, the app said, so, you guessed it - I paid a buck to unlock it. It had power . . . well - sort of - it lasted 8 blocks. App said the next one was next to ATT Park. Walked 10 minutes to find it but it wasn't there. The app said there was one at 51 Taber. Walked 15 minutes to find that one - wasn't there. I'm not sure the address 51 Taber even exists. Walked back to the Embarcadero, and told my son to just play and have fun while I looked for a working Scoot. App says there was one at 88 Howard. I gave it a shot - I really wanted to believe, but there was no Scoot at 88 Howard St. This address actually did exist. At this point, I'd been looking for a Scoot for 50 minutes. All that walking around and I did not see another Scoot ANYWHERE I passed. The map on the app showed none. Ah, the map. For some reason, Scoot has bad GPS. Yes, yes - I know - GPS is brand new technology and needs the kinks worked out - What? Oh, it's not brand new? You mean there is perfect GPS already? You mean we've had it for a long time? I did find lots and lots of Skips. I paid to unlock two Scoots and got nowhere, then searched for 3 others and didn't find them. There are two companies allowed to rent electric scooters on the streets of SF. One is utterly and completely lame, and obviously shouldn't have been chosen. Are you paying attention, City and County of San Francisco? #scootnetworkssucks #donotrentascootnetworks @scootnetworks is a ripoff. How can a company like Scoot even exist? Skip was really really great. Rent only Skips, not Scoots. @skipscooters The only choice in SF. read more

Well, how do I start... I spent a ton of money (over 200 rides out of necessity). I would have spent as much if I could stomach their lame service... but they are terrible!). The mobile app does not register your location accurately and is extremely slow. Their customer service is about as good as, well, I was going to say Walmart but that would be offensive to Walmart. Multiple times I have been over charged when the app failed to turnoff the scooter. The two stars was a single star before but I adjusted because they are mildly innovative. What they really need is competition. read more

Awesome service, I wish it grows and expands all over the place!! Easy to find, pick up and drop the scooters, not so with the Quad cars which also have the big limitation that they must be dropped in a garage, of which there are quite few. Only reason I don't give it 5 stars is because of the way they deal with regular commuting patterns. In the mornings, downtown garages are usually full, and there is a commute hours surcharge. I believe some game theory should be applied, by waiving the commuter surcharge if you reverse commute, that is, pick a scooter from the downtown garages in the morning, or drop one there in the afternoon. This will likely open slots in the garages in the morning and make more scooters available in the afternoon, because a discounted fare will tip the balance against Uber/Lyft/Muni. read more

LOVE IT! Scoot helps me love the city again. I often go to bed at night thinking "Hmm, where can I take Scoot tomorrow?" It's easy. It's well run. It's electric (no emissions). The folks that work there are really nice and helpful. A sincere thanks to all of you folks at Scoot! read more

Signed up Scoot when they first started. Their monthly rate changed since they first started. I kept mine at $0/month because there wasn't any stations or stop by my house. Please add at least a stop by the Outer Richmond district. Kind of hard to use if I have to walk a mile or two to get to a scooter. (-1) Also, if you are a scoot member, don't be rude. I hate how people park their scooter at a stop station with less than 5 miles. I found a few that had 1 mile left. Really? read more

A wonderful urban transportation option! ZipCar for scooters. The staff was tremendously helpful and cheerful, and thoughtful about the orientation and instruction on courteous and safe road etiquette. Green, convenient, out-of-the-box, and I have not yet mentioned that yeah baby, it is good, clean fun SCOOTing around town. Look forward to using the service. read more

Scoot - first time out, grin says it all - Bike Rentals Near Me - San Francisco, California

With more and more scooters on the road, it is significantly impacting the ability to park for those of us who have been long term motorcycle/scooter drivers. What is Scoot doing to increase the already limited motorcycle parking as they are expanding? Have they reached out to the city to incorporate more motorcycle parking spaces? Please get more spaces all over the financial district as there seems to be a major rise in Scoots in this area read more

Such a cool service! I just signed up last week and so far it's been great. I had my orientation with Drew at the 4th and Caltrain location. Not an easy intersection to learn on but he took us through the process and guided us safely around a couple blocks. I felt really confident that the training was well done read more

FUN FUN FUN - just fun! Nice people, genuinely concerned about safety and making it a great experience. Easy to rent, way better way to get around the city. We're hooked. Lots of pros there. Few Cons: no android app, although their web site is ok. scoots battery - we went from Nema (10th& market) to the Exploritorium to Rosa Mexicano and then back to Nema and we were pretty low on battery. Not dead by any means but you need to find an outlet for sure if you were going to turn it into a longer ride. Great experience! read more

Please Beware!!!! They have your card on file for rides; but they can and will use it for anything. While parking I inadvertently lay it down I didn't think much of it st the time. Weeks after I got an unauthorized $215.00 without previous notification from scoot. They claimed that the $30 (handlebar) required a $215.00 fee to me. I contacted Scoot and their response was this is their cost; and I needed to bare their cost . In reflect I thought they would have insure for accidental/limited damages as in such rental cars, but I was wrong. When I asked for the actual bill to validate the outrageous charge from the "3rd party" they refused to provide documentation. I could give them a negative star I would!! These people are a in for themselves they are not for you (the customer) They are not to be TRUSTED!! A low cost convenient service that I was initially amped about; has turned into a service that I am actively Discouraging people to join/sign up/use. They are NOT TO BE TRUSTED!! read more

A ride is now $4 non-rush hour. For an extra dollar, better to get on a Lyft Line.

BEAT THE TRAFFIC... Scoot is an amazing idea for slightly independent convenient transportation all over San Francisco even outside of the "BLUE ZONES" parking is cool cause you can park almost anywhere especially if you're still driving the scoot. It's just not for the faint of heart (CHEAPOS) when it comes to spending a few bucks if your here on vacation enjoy a scoot for a couple days see the city "BEAT THE TRAFFIC" make sure you have a phone with GPS!!! I made this post for people who use scoot more frequently I'd give it a THREE or TWO star if I didn't beat the traffic an it's only $24 bucks to scoot all day cause I live here an I deliver food I had previously bought into the $99 membership a few times because of misinformation and them only advertising me that but I was fortunate enough to get a refund it's a lot Scoot Networks could do like little thing that would greatly improve the network and overall experience keep up the good job tho workers at scoot!!!!!!! read more

Scoot - Bike Rentals Near Me - San Francisco, California

I wanted to like it. I tried it a few times and they just kept letting me down, and made no effort to fix the situation. I won't be using this again and do not suggest anyone else waste their money with this either. They charged me outrageous amounts of money for their regular repairs and do not care about their customers at all. First and foremost, these things are underpowered, silent, death traps. The new scoots they are rolling out are heavier and slower. It's hard to move with traffic, and if you live on a hill, forget about using scoot. They are totally gutless. Here's my experience: First, after I signed up they removed about half a mile of usable parking area from my neighborhood. Making it much more difficult to use. When I emailed about it they gave no reasonable response. Fine. Second, I picked up a scoot that said it had three miles. After about half a mile it went to 0 and told me to park immediately. I had to go out of my way to find a charging location, and then was stuck in middle of no where. Great. Third I try to take one to bernal heights. Well, if you want to go to the top of cortland, you can, but no where else. I still ended up having to walk a half mile down the hill to get where I was going. And remember, it goes up the hill at about ten miles an hour so make sure to pull over for any traffic. Forth time I use it, I go over a speed bump. Not a tall sharp bump, just a regular one. Mind you I was going at top speed, which is only 25mph. I get a txt asking if I am ok, because the scoot gave them a notification saying I crashed. I tell them I'm fine, didn't crash. I stop, plug in the scoot and put it on its center stand like normal. Two weeks later, I get a charge on my bank account for $140 from scoot. And later that day an email saying they had found a broken center stand on the scoot and it was my responsibility to pay for it. Again, I didn't crash, and I certainly didn't break anything. I tell them as much, and they tell me to refer to the member agreement and that's all there is to it. They said it's their policy to check it after the crash notification, but can not provide me with pictures of the broken part, or a maintenance record proving it was inspected at some point before my ride. Or even how long it had been sitting there after my ride. So in conclusion, if you want to get charged $150 for their regular maintenance of shitty underpowered, dangerously silent scooters that you can not take where you want to, will leave you stranded in random places making you late and can not go up hill worth a damn, and then deal with their shitty customer service. Then yeah go for it. Or just ride a bike, get there faster and don't look like a dweeb while doing it. Scoot sucks. read more

Scoot has changed the way I navigate San Francisco. Everything suddenly feels accessible and a fun ride away. It's more than a fast and easy means of transportation. I derive so much joy when I get behind the wheel. I look forward to hopping on Scoot and zipping to my next destination. It's an absolute breeze. read more

On my first ride with Scoot I got into a minor accident because the handle bars were locked. I was riding one of the newer scooters where the handle bars were not supposed to be locked nor is there a way to unlock them. This caused me to be unable to turn onto the street and run right into a parked car. No one was hurt and everything was fine. I decided I would try Scoot another day. Then about three months later I got charged $300 dollars for repairs to the scooter, even though I had told them multiple times the scoot was faulty and it was not my fault. After three weeks of no replies to my dispute on the charge they responded with a "this matter is closed"... I am extremely disappointed with Scoot, a company I really wanted to like. read more

Scoot is really a pain in the butt. Especially now that it's standard 30 minute rate is $4. For that amount to can take Muni twice or get on a Lyft line. $3 was a super sweet spot, and they've killed it. Doesn't help that even the shortest trips can take 25 minutes at least because of all the hassle of parking the scoot. You need to find a street that doesn't have cleaning for over 24 hours. You have to do a whole rigamarole to pack your stuff and input the street sign's info. All the time you're being billed. Scoots are often far away and need to be walked a half mile to. It's a GREAT concept, but the execution is getting more and more painful by the day. read more

This app is trash, took $75 from my account without my knowledge, tried to blame it on someone who stole my card information when my card has been in my possession the entire time,and no other fraudulent charges put on it. I've had friends encounter the same issue. A shame I never got to try the service, they just stole money from me! HUGE inconvenience and has interrupted my work life and Dr. visits due to the situation. Customer service is a nightmare. DO NOT PUT YOUR CARD INFORMATION ON THIS APP IT IS NOT SAFE. read more

Scoot "cleared" my driver's license months ago, I have ridden many times without problems, then they suspend my account because my license NEVER ACTUALLY CLEARED. I've been riding around SF unlicensed this whole time, how can that be even remotely legal? Now they want more of my personal information to clear it up and are unresponsive to emails. Scoot is fun and I want them to succeed but if they keep up this borderline illegal activity and horrible customer service, I can't recommend. read more

I will never ever ever ride one of these ever again. A month after I rode, I was charged 70 dollars for "damages". I never once fell or ran into anything. They tried to say I dropped it and cracked all the lights on the scoot. They tried blaming me because if you lean to far over, it sends a "tip alert" to them. Even though I told them it was a false alarm, they charged me anyway. I now have my membership cancelled and will NEVER be riding with them ever again. The scoot ride was fun itself. But make sure before you ride to inspect the crap out of it and make sure you report everything wrong with it or else your bank account is in jeopardy of being charged. read more

I so badly wanted to like this company. Riding the scoots was really fun and getting across town for 3 bucks is great!! I often wondered how this company makes any money off of cheap rides. Turns out, its by ripping you off. I Parked within the guidelines provided by Scoot to ensure that there was no street cleaning within 48 hours, I even used the tool provided to ensure that I was meeting the parking requirements. I parked the scoot in a bluezone and did everything right. However, no one reserved that scoot for 7 days and it was ticketed for street cleaning. Not really my fault no one else reserved it in time, right? So what did scoot do? They charged me 81 dollars without notifying me. This is clearly not my problem and situations like this should be worked into the company's overhead costs so they are not screwing over their loyal customers, but they'd rather charge the last guy to ride it even though HE DID EVERYTHING RIGHT instead. I'll update the review after I contact customer support, but not expecting it to go well at all. Also, I think its worth mentioning that it is impossible to cancel or remove your credit card information from the app. Right now it seems as though they can just charge whatever the hell they want to it without telling you. DON'T USE SCOOT. UPDATE: Customer Service experience went exactly as I expected. No remorse, no regrets. Kinda like the Metallica song. Seriously guys, quit giving these crooks at scoot your hard earned money. read more

Horrible customer service. Downloaded this app 6 months ago or so. Finally had a need to use it and the app continues to send me to the agreement screen I called because it says my driver license is already attached to an account. I spoke to two people and all they could say was send us a screen shot. The screen that shows their membership agreement???? It's not an error message. Literally useless customer support and to top it off they inform me I need to send in an email (they gave me the WRONG email address) He knew the problem but said he couldn't do anything mmm aren't you customer support??? Thanks read more

This Service is terrible. It was my first time using scoot and i had to go to two different garages and when I got to the second one there was no spot for me and I couldn't end my ride. It was a nightmare. read more

I was out of the country and came back to find $750 taken out of my account by Scoot for a ride that I did not take that apparently got towed. Again, I was out of the country and hadn't used the app in over a month. I thought it would be easy enough to resolve via email as I could provide plane tickets proving there was no way I took this ride, but they were completely ignorant of anything I had to say and totally unhelpful in resolving the problem. DO NOT USE SCOOT. They will rip you off and there is nothing you can do about it because they have access to your account. $750 gone for a ride I did not take...thanks for nothing, Scoot. read more

Terrible customer service! Their inventory is usually pretty bad and I use Scoot on the mornings that I'm in a hurry! For some reason their trunk wasn't opening for me and I couldn't put my helmet on and they charged me a fee for "unsafe riding." When I asked them to remove this fee because clearly their scooter trunk was broken, they refused. They definitely have the wrong business model going. Charging their loyal customers unnecessary fees is not the way to make money! Lost another customer! read more

In addition to the other concerns and issues raised by previous users such as: 1) poor customer service; 2) poor vehicle/fleet maintenance; and 3) under-powered scooters let me add a fourth concern--this company is insensitive to and unresponsive to the residents of the residential neighborhoods it uses for parking and pick-up points for its scooters. Over the past few weeks I had been seeing more single Scoots in my residential neighborhood. I did not think much about it as I thought someone might be using them to visit a friend in the area. Then yesterday morning I went out on the street and found a section of our limited residential neighborhood parking had been commandeered during the night for parking for several Scoots. The issue did not stop there. In the surrounding area there were several more Scoots taking up valuable and limited parking for the residents of the neighborhood. Remember this is not a commercial area or garage. The company did not try to engage the neighborhood in anyway I am aware of before taking over the parking spaces--there was no outreach, not request for dialogue, not discussion about the potential ramifications for the residents of the area and not even notification of the "grab". The scooters just showed up. And now for all intents-and-purposes we have a scooter rental parking lot on our residential street where parking is limited. Several calls to the company to get more information by me and other neighbors yielded no response. The lack of transparency is insensitive and the lack of any type of response speaks for itself. In this day and age when we expect companies and commercial enterprises to be responsible, sensitive and responsive members of the broader community it is disappointing to see a company like Scoot fall short on this front as well as the other areas other reviewers have mentioned. While ride sharing can be beneficial the company you do business with matters. read more

While as a motorcyclist I appreciate more people getting on two wheels, after trying and observing people using the service, I can tell: 1) these things are seriously underpowered. You especially don't want that in the hills of San Francisco and its traffic. Oh and the rider's weight doesn't really change that. At 5 or 10 mph on a hill, it's still too slow! 2) many roads in SF are 30 - 40 mph. So you would expect those scoots to go at least as fast. 25 mph roads have intersections at every block, so then you have the problem that it accelerates very slowly. 3) most people ride scoots with no protective gear. How much is your skin worth? Certainly more than a cheap pair of gloves costs... I now ride with full protective gear after I got serious skin rash, broken ankle and finger driving a 50 cc scooter at 35 mph 10 years ago. Lesson learned. As mentioned by somebody, it's a shame that none of the tutorial mentions this. Even my motorcycle got a big sticker on it saying just that. 4) points 1 2 3 are due to the fact that these things only require a driver's license. 5) electric scooters are a good idea... in theory, except if nobody charges the battery. 6) electric scooters are a good idea... except 2 wheel vehicles in traffic are invisible, so if now they're even silent, nobody, even young, checking their mirrors and blind spots, not texting on their phone and with 20/20 vision will notice you. At least they're red... 7) the top case / cargo box thingy is huge, so that's a plus, but it is so wobbly Considering the hassle for the very small gain, I would advise you to either use a bicycle or take the MSF course (about $200 with 20 hr of practice on a lightweight motorcycle or scooter, your choice) and buy your own 125+ cc scooter. They cost nothing to run. The best vehicle in SF would be an e-bike actually. read more

I have tried Scoot's kick scooters 4 times and had a negative experience EVERY SINGLE TIME. The first 2 times I tried Scoot, the app would not end my ride and I had to call into customer service to have them remotely end the ride for me. They credited me for the charges, but I still wasted time sitting there with an unlocked scooter (in the rain both times) to make sure that nobody else walked away with it on my dime. The convenience of this concept was entirely washed out. I decided that I was done with Scoot and started using Skip, instead. Though, a few days later, there was not a Skip to be found and there was a Scoot right in front of me. I am naturally an optimist and a very forgiving person--I gave Scoot another shot. After all, it was a sunny day this time and maybe it was the rain that caused the issue the other 2 times. Well, guess what? I HAD THE EXACT SAME ISSUE. Wtf Scoot?! Seriously, WTF?!!!! I don't have time to be calling into customer service every time I want to end my ride! That time I swore I was done with Scoot for good. I had figured out how to replace the rear tire on my personal Xiaomi Mi Scooter (don't ever buy one of those, btw...the pain of replacing a popped tire is not worth the comfort and joy of riding the scooter when it's working), and I had no need for a rental anymore, anyway. Well, as luck would have it, my own scooter's tire popped again and I was looking for a rental to get into work. I didn't even bother to download the Scoot app--I knew I was going with Skip. Only, Skip decided to pull all of their scooters from the streets because of a light rain (wow!). I still was not going to trust Scoot again, so I downloaded the Jump app and decided I'd rather ride a big red bike than fall for Scoot's lure. Though, there was no Jump bike within a mile of where I was! I started walking to my office and there, right in front of me, was a shiny new Scoot kick scooter. Fine. I downloaded the stupid app. I went to unlock the scooter, but the number on the app wasn't matching the number on the scooter. I looked around and didn't see any other scooters, so I thought there must just be something screwy going on with the app (after my first 3 experiences, it was easy to come to that conclusion) and I unlocked the scooter from the app. It wasn't the right scooter, after all. I walked all over that block, looking for the scooter I had just unlocked, until I saw it. I should have taken the hint when I found the scooter hanging upside down from a guard rail. I should have taken the hint, when I noticed the rear fender dangling from the scooter at an awkward angle. Though, I was running late as it was and flipped the piece of trash scooter over and started my ride. Right away I could sense that something was off, but couldn't quite figure it out. Then, I looked down and saw that the handlebars were off center from the front wheel. Are you kidding me, Scoot?! Ugh, fine...the thing was moving, so I decided to tough it out and just get to work on that pile of rolling garbage. Yet, 2 minutes down the road, the scooter began to lose speed. 5 minutes into my ride, it was at the point where I was continually kicking just to get it to go. I got off and decided it was better to walk than put up with that madness. I will never use Scoot again! read more

Super fun and convenient way to get around the city. Prompt and helpful assistance from the customer service team. Definitely recommend paying close attention to the video which tells you everything you need to know w helpful tips. read more

While this service is great when I can get one, more often than not I check my app to see that there isn't a scoot for miles. There is never a scoot/parking in the richmond district when I need it so I end up having to keep one overnight at my apartment when I do get one, costing me about 11-16 bucks. Plus when I DO rent them I feel like there is always something broken. Broken seat, loose mirrors, and more dangerously, they've stalled/turned off on me mid ride. I call scoot as soon as I am done, but I feel like I've had to call them after every ride recently. Just added hassle. I've decided to get my own scooter because I just can't rely on their service. They say they are adding more scoots, but I don't think I want to wait. Not sure if they'll add enough to meet the growing demand. I've gotten my M1 so I'm just going to get my own scoot so I don't have to deal with this mess. I will say this though, using this service got me addicted to scooters, and it was nice to be able to try out scooting without much commitment. read more

I love Scoot! For the price, it's my preferred way of getting around the City for school, errands, or just getting out of the house and riding through Golden Gate Park. read more

While my scooter was in the shop I thought I would try these Scoots that I have seen while driving. Getting used to the App was a trying experience, though I think overall they have a great idea and concept. The biggest failing was in their customer service afterword. I never intended to continue a membership, and all their e-mails went to my spam folder. Two months later I notice they were charging me for a monthly membership that I never signed up for. When I requested a refund they gave back 1 month and I was supposed to be thrilled with that. I felt they were unprofessional in this action and were short with me as I tried to explain that I never saw their e-mails. It is not worth the ill will over 19.00 in my opinion. If your not intending to utilize these services on an ongoing basis beware. read more

Great way to get around the city. Nothing beats it for speed, aside from a proper motorcycle. Easier signup than ever, and the app (finally) doesn't suck. For years I lamented the app, but they've got it figured out now. New city parking regs last week make parking the things easier than ever. The only things standing between them and complete ownership of my transit needs in the city are rain and not enough scooters! read more

While taking scoot on tour is a blast, the difficulties I had ending my ride with them was more than the fun. The scoot team charged me for a ride that I did not take, and left my service running long after I had exited out of the application. The actually riding itself is great, but the user interface leaves more than enough to the imagination. read more

Much more fun and often faster way of getting around the city than taking lyft/uber. Being able to leave scoots on the street transformed the service from a fun idea to a feasible way of getting from A to B. As someone who doesn't have a car, scoot is a staple of day to day transportation. read more

This review is centered around people visiting the city and needing a form of transportation. If this sounds like you then this is definitely the option! For $79 you can rent the scoots for 2 whole days to ride around the city. Be sure to plan ahead because the tutorial takes about 20 minutes, but once that's done riding the scoots is very easy! Few helpful tips for those new to it. 1) be sure to use the information icon when trying to find a parking garage. Pictures and a description make it easy to find where the charging station is! 2) bring a wind breaker, riding near the bay or the beach will be sending gusts of winds your way and the only way to not freeze would be to dress warmly 3) use the charge icon on the top right of the app to make sure your scoot is charging once you plug it in! With that being said it was a fun and quick way to get around the city and I highly recommend it for tourists! read more

What a great idea!!!!! This is definitely the way to get around SF if you need to go somewhere more than a 5 minute drive away. For $3, you can get almost anywhere in the city, and parking is a breeze!!! I'm obsessed with Scoot. read more