The last two times I needed a tow - once about 3 years ago and then again yesterday- both times in…read morea city setting not in a remote area or anything crazy--and despite being a AAA plus member for decades-- I had to wait over two hours for a tow. And it's pretty frustrating when you are on a busy road blocking traffic and can't get a human on the line for over 15 minutes! Constantly having to yell TOW TOW TOW to the infuriating recording which then texts a link for you to FILL OUT and SUBMIT that doesn't work. The person who provided the tow was great-- I know it was not his fault but AAA is too greedy now. They take your money but don't have sufficient staff to provide service in a timely fashion.

I appreciated Cam, the manager, taking the time to explain everything and walk through the…read moreavailable options.

Just an update. It's been nearly 10 months since this place told me I need $5000 dollars worth of…read morerepairs and I've had no issues with my car. Want to get ripped off? Go to AAA Glenwood!

I've been a AAA member for about 14 years now. I relocated from NY and I am very impressed by AAA…read moreCarolinas. I have car insurance and renter's insurance through them as well. They have helped keep my 2013 Altima running at over 129Kmiles. There are always email coupons to add savings each trip. They do a thorough inspection with photos during each oil change that has saved me a lot of money by noting service recommendations and repairs. Most recently I was unaware my torque or motor mount was loose. They alerted me and it really saved me ! So for those of you complaining about the 2 hours you spent waiting for service, it was well worth it. Many of these " 15 min oil change " places don't look at the fluids, don't put your caps back on after service! They offer complimentary LYFT services so you can return home hassle free during your service. Damon, Rick and the others are fantastic here. I'm always in and out in no time. I'm in good hands here.

Had an oil change performed on my vehicle on March 2025, but I did not want to have tires rotated…read moreas I was planning to have that done elsewhere along with balancing. They performed the oil change well enough, but they always seem to be a bit less welcoming when you state that you don't want the tire rotation service. My main issue, however, is that they did not appear to top off my fluids although they include a $6-plus charge for that service on your bill, according to the genial woman who checked me in. I ended up having to buy washer fluid myself to refill my vehicle's reservoir. Also, I would have liked to have gotten the checklist of systems they checked, and the videos they used to provide. Did they not check everything because I didn't want to have the tire rotation? I don't like having to think about that possibility. I'll likely still go there for oil changes, but I am hopeful service will be a little better overall.

Save time & money: go elsewhere!!!…read more My wife had a flat tire, and made the mistake of having it towed to AAA Car Care at South Square. They decided that all four tires needed to be replaced, plus a couple other things, and quoted over a thousand dollars (!!!). I said how about you patch the flat tire and I'll come pick it up- which they refused (!!!- professing deep concern about our "safety" lol). Since it was now mid-afternoon the day before Independence Day, I had to scramble to find another shop to tow it to ON MY OWN DIME (the lack of a spare tire is another story). Luckily I was able to find one and they patched the tire for $32; all the tires are just fine (no evidence of "dry rot" as claimed by AAA). This is a great place to go if you're itching to spend extra for stuff you don't need; otherwise you should GO SOMEWHERE ELSE!!!

UPDATE: I've found myself coming here to the Morrisville/Cary location of AAA Auto Care in the…read morepost-pandemic years to keep my older car (significantly older car) still running. My experience here in the last few years has been much better than the many years ago from my first review. Whether it has been small upkeep items or big huge "gotta get it done or else" issues that come up, they have been great in communication. Not only do they keep me posted on where things are and when to expect my car back but also go over all the possibilities once they diagnose what may be needed. Some visits are small financial ones while others, as you would expect with a much older car, can be more expensive. However I have found that they consider all the possibilities and usually do the best for my old car and my wallet both. I have been happy with my recent experiences here and giving them a much needed updated review for it.

The repair on my car was excellent, and it runs perfectly now. Unfortunately, after I got it back,…read moremy radio no longer worked. When I went back to ask about it, I was told they don't fix those types of issues. I understand that may be outside the scope of the repair, but it's frustrating since the radio worked before my car was serviced. I wish there had been more effort to help. Overall, I'm happy with the repair, but disappointed that I now have to use a speaker because my radio no longer works

If you are looking for an insurance agency more interested in getting their commission versus…read moreproviding good service, they are perfect for you. Dont expect any level of service after 5:01pm any weekday, be ready for a lack of reasonable response time email or voicemail (if they actually call you back in 24 hours). Be prepared to call customer service as their reps are great at deferring there and expect you to do the legwork when you need more than a simple verification that their phones actually work. If you like paying extra for your policy because they dont seem to grasp anything more difficult than a simple deducible change, they are also right up your alley. Lousy service, lack of reasonable response time, overpaying, hostility for actually expecting service outside 8-5.....at least they are consistent

Do not keep your AAA membership in NC. It's worthless. Yesterday, I called for a tow. My vehicle…read moreis in my garage, dead, it's not the battery, it doesn't need a jump, it won't do anything, and it's close to the wall in the garage. Idiot sends a flat bed truck. My driveway is side load. No way can they get this out. However, I had explained that and yet.. Yeah. So, second truck, same type of issue, third guy has a dolly. Okay, here we go. No, he can't either. Please note - no one would listen when I repeatedly explained that THE CAR IS DEAD. I had it on the road, got an error, brought it home, it barely rolled into garage and died. Everything is dead, no lights, no locks, nothing. Guy keeps trying to jump it, blah blah, an hour wasted, finally says he cannot do it and his "dispatcher" will call back. That never happened and it's like my request just "disappeared from the queue". Last night at @9p I scheduled a tow for between 830-1030a. It is now 1035a. I called to make sure they got the right info, etc etc. And here we are. No one cares, DO NOT WASTE YOUR MONEY.

HORRIBLE experience with this place. I have a 2016 jeep renegade and went in for a coolant tank…read morereplacement and I wound up needing my head gasket replaced fine. But they wanted to charge me 3 thousand just to check if there was a leak then 9 thousand to replace it!!!! That is insanity. It's supposed to be between 1200 and 1500. That is absolute theft. I took my car and brought it to jeep and now their replacing it for free. Do not trust these people this isn't the first time they've done this and they will do it again.

A Yelp Elite friend shared her excellent experiences with the Glenwood location…read more I decided to give the Cary AAA a try. I can now confidently say I recommend AAA Auto Car. I have been extremely pleased with services I received at this location on multiple times. I've had a full synthetic oil change and they handled a few major concerns I had and my vehicle is running smoother. Owning a vehicle comes with regular maintenance and I'm glad I can trust AAA with my vehicle needs in these last couple months. They alleviated a lot of stress. I've previously been a dedicated Toyota or Firestone customer. I've had AAA membership for over a decade and I wish I had given them a try sooner.

I came in for for an oil change, the courtesy inspection and an official state inspection…read more This AAA facility is a fairly pleasant place to wait while your vehicle is being serviced, i.e. quiet spaces to work by computer, read, etc.; I appreciate not having a blaring t.v. wait area. The open desk arrangement for service managers (and travel agents) is accessible and comfortable. The comprehensive safety check sounds good in theory but, in substance, not thorough- they missed noting my cabin air filter was removed. The video with the report is non-specific and mostly for "show." However, they did catch my need to replace spark plugs, which was needed per spec. The service manager, Mike, handles customers well and I appreciate the good value he gave me honoring a AAA coupon; no games. I often do this kind of routine work myself, but this was a cost effective and comfortable alternative to "DIY" in 85 degree heat.

Thank you Greg Fauceglia for being with AAA. He always goes the extra mile to help. My family and I…read moremoved to north carolina and he has been so extremely helpful and kind. Thank you for everything you do for us! Vivien & family

We have a flat tire on Main & Capital in Wake Forest. We called Triple A AAA) for assistance at…read more11:47 am. It is now 3:05 pm. We make follow-up calls and get the run around. At one point the dispatcher advised us to contact the police department if we believed we were in danger. I've been a member for 45 years, I faithfully pay every year. For what? To get the run around? Potential members beware!