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    Scott Clark Nissan

    2.1 (140 reviews)
    Closed 9:00 am - 8:00 pm

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    Giving this a 5 star review ONLY because EDWIN and NATHAN were very professional from the minute I walked in with my mother who was looking for a new car. Fast forward I did not have the "pleasure" to sit with whatever his name is (finance African American person) due to his LACK OF PROFESSIONALISM, he did NOT introduce himself to my mother who was purchasing the 2024 Sentra, nor my other sibling who sat with her to make sure of the signing. His music was rather loud and his singing was very unprofessional(he should try American idol if he rather sing than be professional as the finance guy for Nissan) as other finance professionals that I've come across other dealerships, he did not bother to go over every form my mother needed to sign. AGAIN, UNPROFESSIONAL! As I'm leaving this review I wonder now why this place has a 2.0 review.... SMH someone needs to teach him some bedside manners! Again Thank you Edwin for not being a pushy salesman & for listening to what my mother needed. (Maybe Edwin can teach finance guy how to be appropriate and professional AND not condescending when talking to people who are about to sign their finance agreement)

    The original price of the suv! The inflated price of the SUV! The actual SUV at the dealership that they said was "sold" when it wasnt
    Tiffany B.

    Ngo Son,Ryan Rude Boy Mclain performed a Bait & Switch on me today! They advertised a car for $12,919 told me to hold off on coming in to purchase it because it needed to pass inspection and go through "conditioning and detailing " I waited an entire day for this car to get through the service department. I took off of work the next day and called them at 10am to see if I could get the car. They told me that my sales representative wasnt in until 11am. Then they told me it passed inspection. I asked for pictures they sent them to me. I set up an appointment to come in at 2pm. They reached out to me right before the appointment to tell me that someone off of the street came into NISSAN to purchase the EXACT MAZDA!!! that I wanted. Then the salesman proceeded to text me another Mazda for $18k and asked if i wanted to buy that one instead. The kicker...... they removed the original advertisement and put up another advertisement of the sale car that I wanted to purchase by the end of the day for $14,483!!!! Not only is this illegal but it appears that Ngo Son allows his staff to conduct this form of fraudulent sales practice without penalty. Be assured that consumers are not ignorant. For $1,564 you have not only wasted my time which is priceless but you have affirmed to me that you do not obey NC state laws when it comes to consumer fraud and deceptive auto sales practices. Good thing I have proof a large social media platform and the Good Lord on my side! Since you have wasted my time I promised myself and my daughter that I would make time to warn any person in the state of North Carolina from purchasing from Scott Clark Nissan until this wrong is made right!! The End!

    Jane T.

    Clearly should have checked YELP first. Lots of bad reviews warning folks . Big mistake... Huge ---------------- A check engine light on lead us to call the local Nissan dealership to get a diagnostic check. And that's where our Scott Clark Nissan story begins. We went to the dealerships to get what they called a 'complimentary diagnostic check' . While our car was at the dealership getting the complimentary diagnostic check they washed our car. During the "complimentary" Carwash our side mirror apparently came off . We have owned the car just over one year now and have run the car through many car washes never once having any issues. When we came to pick up our vehicle we were told they had decided to completely CUT the wires to mirror off and had removed it . We found the mirror sitting on the front passenger seat. No one discussed it with us or gave us an opportunity to have any opinion or options regarding what happened. The service advisor was very happy to split the fees with us but after further discussion they agreed to CHARGE us ONLY $150.00 and they would "covered" the cost of the part which was told to us was over $400.00. A mirror cost $400.00 ! Wow . We were strong armed into the purchase of the NEW mirror. Their service manager Chris threatened to make us pay the entire cost - but after back and forth very heated discussions with him we realized - we were in a no win situation & they had us in a vice and we were stuck. I drive a SUBARU . The Subaru dealership shares the same access / driveway with Scott Clark Nissan. I was thinking how different the two companies and service departments are. Subaru's management never speaks rudely to customers and they are quick to step up and handle their mistakes when things go wrong. Subaru has the philosophy that the customer is THEIR priority and it shows in everything they do. The cost of customer service isn't an issue with Subaru - It's a priority! I really felt the Nissan dealerships management should have handled the situation differently. This Scott Clark Nissan experience is really typical of why folks shy away from dealerships . My advice from all this - AVOID the Scott Clark Dealership and you'll do just fine. I k

    Website showing no CPOs
    Nadir K.

    If there was a way to select 0 stars I would. I responded to an ad for a used vehicle and emailed a sales manager, and provided the stock number. The sales manager responded with a completely different vehicle. Then I go to purchase the vehicle and it only has one key. I was told that they would have the key that day. They did not. They said they'd mail one within a week or so. Then I asked was the vehicle certified preowned (CPO), and was told that it was. However, per their own website, it doesn't have ANY CPOs. The ad for the vehicle does not mention that it is CPO by the dealership. Additionally, the vehicle had two completely bald front tires, two sets of different tires, NO owners manual, and only ONE key! Yeah. Ok. I'm good. On to the next.

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    3 months ago

    Quick, consistent, and top-tier service every time at Nissan on South Blvd. They get you in and out with no hassle. 10/10--highly recommend!

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    Gave erroneous info during purchase of vehicle. Very accommodating during sale, lacking in post sale. Disappointing

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    Page 1 of 4

    Ask the Community - Scott Clark Nissan

    Review Highlights - Scott Clark Nissan

    The great experience started with Matt Cady, Internet sales guy.

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    Subaru South Charlotte

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    This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

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    Volkswagen of South Charlotte

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    Starmount

    Five stars for Mason and the entire service team at Volkswagen of South Charlotte…read more I was overdue for an oil change and was pleasantly surprised that they were able to fit me in with a same-day appointment. That convenience alone earned major points. From the moment I pulled into the service drive, the experience felt organized and professional. The covered, air-conditioned check-in area is a nice touch, and Mason greeted me almost immediately. He was friendly, courteous, and professional throughout the visit. In addition to my oil change, I asked him to check two concerns: my key fob had somehow allowed the doors to lock with the keys inside the vehicle, and the power driver's seat had started making a loud grinding noise whenever I adjusted it. Mason made sure both issues were inspected. While I waited, I settled into one of the nicest dealership lounges I've visited. There were comfortable chairs and tables with plenty of room to work, complimentary bottled water, and an impressive self-service coffee station with specialty drinks, hot chocolate, and lattes. They also offered snacks including BelVita Cinnamon Brown Sugar breakfast biscuits (my favorite), granola bars, cookies, and mints. It made the wait comfortable, and I was able to get work done. The service took a little over an hour, and Mason kept me updated along the way, which I really appreciated. He also honored an oil change coupon I found. Even better, Volkswagen of South Charlotte accepts coupons from other Volkswagen dealerships, which is a great customer-friendly policy. When the inspection was complete, Mason explained everything clearly. The key fob checked out normally, so there wasn't anything to repair. The grinding noise under my driver's seat turned out to be a failing seat frame assembly. The repair estimate was significant, so I decided to leave it alone for now and simply avoid adjusting the seat unless necessary. I appreciated that there was no pressure to authorize the repair--just honest information so I could make an informed decision. As an added bonus, they washed my Tiguan before returning it, and Mason personally walked me back to my vehicle and thanked me for coming in. I choose to have my maintenance performed at the dealership because I like maintaining a complete service history for resale value. Between the dealership records and my Carfax Car Care maintenance log, I know the vehicle's maintenance history is well documented. Overall, this was an excellent service experience. Professional staff, honest communication, a comfortable waiting area, fair pricing with coupons, and quality customer service from start to finish. Thank you, Mason, for making what could have been an ordinary oil change such a pleasant experience. I'll definitely be back.

    My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

    Town and Country Toyota - Toyota Tacoma

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    Starmount

    Aesthetic: New and used car dealership…read more Service: Excellent (ask for Curtis) Parking: Plenty Rating: 5/5, I found a wonderful used Prius with low mileage, and it was an easy experience

    So I've been trying to give this dealership a chance. My first impression was OK that I was talking…read moreto one guy who seemed pretty decent to talk to, but then they kind of passed me onto another guy. I reserved a 4Runner in March for April delivery date which it came in. So I went and you never did everything picked it up. Everyone in finance was friendly. I traded in a car and they transferred the tag when I traded in a car. When I sold my car, it was about 35 days out from when the next payment was due they rest assure that it will be taken care of so forth and so on fast-forward here we are 38 days and the car payments past due, so I reached out to my sales person and I'm like hey you know my car payment hasn't been taken care of you know can we look into this and basically I was told don't worry about it. They got it and I was like OK. I left it alone than another week went by and nothing was done so I followed up again and I was basically told that I need to let them do their job and that I shouldn't be worrying about that stuff and I'm like thinking to myself that this is on my credit and you're gonna cause it to be a late payment because the dealership didn't pay for it on time so he finally reached out to finance three weeks after the conversation started and then finance verified that the check was lost and never cashed so if I didn't reach out to them, then they would've never had that car payment paid for so I found that very unprofessional. Fast-forward to October 13, I reached out to the same dealer because I was like hey I don't need four cars. Let me see if I can sell the 4Runner and see what they were offer for it. The conversation started and it was like why do you want to sell? You know the typical sales person then I sent over some pictures things like that and since then as of October 25, I have not heard anything from Koob or even a response to let me know what was was going on I was even considering maybe downgrading to a car maybe like a Camry but nothing from him since then. I don't know of what type of atmosphere or customer service is going on at that dealership, but I do feel very unpleased with everything from both interactions from the same sales person. I may even take my car elsewhere to get serviced and cancel all the contracts that I have at this dealership.

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    Trinity Auto Repair - High end

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    (25 reviews)

    The owner, Arthur, is super personable! And the first time in a while, going to take my car in…read morewhere someone isn't trying to up- or overcharge you for basic maintenance. It's so refreshing to know there are business owners who are not trying to pull one over on someone, especially in this economy! Within the past two years, I got a 2023 Volkswagen. My dad taught me about cars growing up, and since we always had American vehicles, we just took them to dealerships. Late December, my car had less than 17,000 miles and the VW dealership tried to charge me for new rotors and brakes which were over $700. Let's just say I definitely wasn't afraid to bring this up with my advisor since my rotors were clean. He then told me I just needed brakes which were almost $400. I might be a young woman, but I certainly do not like dishonesty ...maybe they did not expect me to know some basic things about cars. But I called up Arthur's shop right afterwards knowing that his shop was established and asked if he had some time to get me in to give me a second opinion. He got my car in right away and he took care of me. He got my brakes changed, confirmed my rotors were good and that they didn't need to be touched, and did so for a reasonable price. Highly recommend this shop for honest, good quality work and you're supporting a friendly local business. This is definitely going to be my new place!

    My C300 wouldn't start and AAA didn't know what to do. After having it towed to the dealership,…read morethey wanted to start by replacing a $2500 part and then "go from there... no guarantees." After asking a few people for recommendations, I decided to try Trinity Auto. Arthur was so incredibly knowledgeable, extremely kind, AND charged me less for parts, labor, and fixing a leak that caused the mess than the dealership wanted for one of the parts alone. Finding Arthur was an absolute life saver and I'll never take my car anywhere else from now on.

    Scott Clark Nissan - car_dealers - Updated July 2026

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