This is my second baby I'm having and in my last review I said, "Any future babies I have I will be…read moregoing back to Dr. Branaman." I've kept my promise! I'm delighted to be back under Dr. Branaman's care! Everyone there is still wonderful and sweet! Front desk ladies are very welcoming and always have a smile on their faces! Amber is very nice when she checks me in through the back! They've updated the furniture in the waiting room and it's really lightened up the space! Nice big comfy couches. New chairs and decor! I still have about 4 more months to go and I'll give a final review then but I guarantee you my thoughts won't change. This place is perfect and all the lovely ladies there are perfect. Stop looking elsewhere for obstetrics or gynecology because this is the place you need to be!

I saw there was 3.7 rating so I had to leave my 5 star review. I had my last baby with Dr. Brenaman…read moreand I LOVED HER. Having my third baby with her again. I don't love the hospital we deliver at but she's so great that I'm not going to switch OB. I did my birth completely natural, no epidural, I got to fully delay my cord clamping and she listened and respected all of my birth wishes and was not pushy or trying to intervene at all when not neccessry. She's super personable and friendly which makes You feel more comfortable delivering your baby with someone like that! My first OB felt like a bully and I immediately switched OBs. The front desk responds so fast and has always helped me getting messages to the nurses or drs, regarding mastitis when I called desperate for help. Front desk is always nice at appointments.

Absolutely the best experience I ever had at a gynecology appt. Front the front staff to the…read moredoctor it was great!! Highly recommend!!! I'm 70 yrs old and I've seen a few in my years. They are the best in my opinion.

I had two appointments at this women's health office: an initial consultation/wellness visit and a…read morelater appointment for an IUD replacement. Unfortunately, I cannot recommend this practice, particularly for patients with a history of sexual trauma. At both visits, the front desk (Gaylen) experience was disappointing. I was not greeted warmly, communication felt abrupt, and I was repeatedly asked to complete paperwork electronically without much explanation or assistance. During my first appointment, there were unexpected issues verifying my insurance. I have used the same insurance with multiple specialists and providers without difficulty. The situation delayed my appointment by approximately 25 minutes, and I was asked to contact other medical offices myself to obtain information that I believed should have been accessible through standard verification procedures. My second visit was significantly more distressing. I had previously discussed with my gynecologist that providing a urine sample was a trigger for me due to past trauma. Despite this, I was informed immediately before my procedure that a pregnancy test would be required and that the appointment could not proceed without additional testing. This requirement had not been communicated to me beforehand. After speaking with the office manager and explaining my concerns, she was apologetic and ultimately confirmed that, because I already had an IUD in place, the procedure could move forward. I appreciated her willingness to reconsider the situation, but I was disappointed that my chart notes did not appear to have been reviewed before the issue escalated. I want to acknowledge the providers I worked with. Rachel was compassionate, validating, and made me feel heard during my initial visit. Ashley was also kind and professional during a very difficult procedure. Due to a combination of pain, anxiety, and emotional distress, the IUD insertion was ultimately unsuccessful. Ashley sought assistance from another provider and offered pain management options, but after approximately 45 minutes, I decided to stop the procedure because I was overwhelmed and in too much discomfort. My concerns are primarily with the administrative processes and lack of trauma-informed communication. Patients should be informed of testing requirements before arriving for procedures, and documented triggers and accommodations should be reviewed and respected. While I had positive experiences with the medical providers themselves, my overall experience with the office left me feeling unsupported and emotionally distressed.

If I could give this office negative stars, I would…read more I have never experienced such a complete failure of patient care. Let's start with the timeline. I waited six weeks just to get an appointment, another week to have the ultrasound, and it has now been more than three weeks since the ultrasound was completed. During that entire time, I have received zero proactive communication from this office. Not one phone call. Not one portal message. Not one update. Every single contact has been initiated by me. Every week I call, I get the same canned response: "The doctor hasn't reviewed your ultrasound yet." Apparently, an ultrasound ordered because of severe pain and abnormal bleeding can simply sit for weeks while the patient is left to suffer. I was told the office manager would call me. That never happened. Just another empty promise from a practice that seems completely incapable of following through on even the most basic aspects of patient care. Meanwhile, I am living with horrific daily abdominal pain, heavy bleeding, and irregular menstrual cycles. Their solution while they let my ultrasound collect dust? A muscle relaxer. Not an answer. Not a diagnosis. Not an expedited review. Just a muscle relaxer that does absolutely nothing to address the reason I'm in pain. To make matters worse, I developed a swollen lump near my lymph node while waiting for someone to review my ultrasound. When I brought it to their attention, I was essentially told it wasn't their problem because it wasn't on my breast and that I should see my primary care physician instead. My primary care physician can't move forward because we are still waiting on the very ultrasound results this office refuses to review. So here I am--stuck in medical limbo because the one office responsible for my care can't be bothered to do theirs. I have a documented family history of cervical, uterine, and ovarian cancers. Whether my ultrasound ultimately shows something serious or not is almost beside the point. No patient should spend weeks wondering if they have cancer while repeatedly begging a medical office to review a test that has already been completed. The emotional toll of this experience has been overwhelming. I am not just frustrated--I am scared. Every day that passes without answers is another day spent wondering whether something serious is being missed while this office does absolutely nothing. This isn't simply poor customer service. This is a complete breakdown in communication, accountability, and basic patient care. A medical practice should never leave patients chasing their own results, making repeated phone calls that go nowhere, receiving broken promises from management, and suffering without a plan while everyone shrugs and says, "The doctor hasn't reviewed it." If this is how they treat a patient with severe symptoms who is actively calling for help, I can't imagine how many other people have been left waiting and wondering. I would not trust this office with my healthcare again, and I strongly encourage anyone considering becoming a patient here to ask themselves one question: If you were in severe pain and worried you might have a serious gynecologic condition, would you want your ultrasound sitting unreviewed for more than three weeks while no one from the office even bothers to call you back? I know my answer.

Since I cannot get anyone from the office to call me back to address my concerns then I will leave…read morethem here so others can be aware. This place does don care about patients health at all. I had an appointment scheduled for a small issue that needed to be taken care of in a timely manner. Ok appointment set. My work scheduled a meeting that I could not not attend. Ok. Call and reschedule my appointment for one week later using their STUPID Ai system. Ok Np. Call back a week before appointment to see if they had and cancel see if maybe could get in early. Woman on the phone tells me no. And not only no but the appointment that I have in 7 days will not work because it's not ten min longer. Sched for insertion not replacement. I said well that is not my problem that their computer scheduled me wrong it's literally their system. Makes me reschedule for another 3 weeks out. Mind you something expires soon. Then two days ago I received a VM saying that the provider changed their schedule and need to change out to further date. This is absolutely unacceptable and when I brought up to the scheduling nurse she had about as much care to help as a lizzard would. Asked for a call back from office manger and had heard nothing. Beware ladies during this important time of your life. There are many places to choose from.

My husband and I cannot say enough amazing things about Advanced Fertility Care. Every person here…read morewas incredibly caring during our fertility journey and we will forever be grateful for the work they did to ensure we were informed and ready to take on the next step in our journey. Dr. Zoneraich was always friendly, straight forward, and willing to answer our questions. Dr. Peterson was knowledgeable and always helped us feel at ease during our interactions. Kelly did a majority of our procedures and was absolutely fantastic. She made us feel extremely comfortable and hopeful along our journey. Taylor was also incredibly kind and it was refreshing to have a friendly and familiar face at appointments. Last but not least, Savannah was truly my savior in this process. She answered all of my crazy questions, checked in regularly, and really helped us keep our sanity during this journey. We truly cannot thank the team enough for the patience, care, and compassion they showed us. After trying to conceive for 6 years, it is a dream come true to be expecting our first baby in December. If you're looking for an office with a stellar team that will treat you like family and put your mind at ease, look no further. Graduating from the clinic was a bittersweet moment, but they'll forever hold a place in our family!

Before coming to Pinnacle Fertility (Advanced Fertility Care), I had gone through three failed…read moremedicated cycles with my regular OB-GYN. It was emotionally exhausting and discouraging. But from the moment I started working with Pinnacle, everything changed. Through their comprehensive testing and personalized approach, they were able to tailor a protocol specifically for me and I'm now officially 9 weeks and 4 days pregnant (on my 2nd TIC cycle)! Dr. Larsen was incredibly knowledgeable and compassionate, always taking the time to explain each step clearly. And my care team--Kelly, Kirsty, Abbey --were nothing short of amazing. They supported me through every appointment, got me in right away if i felt I needed to be seen, answered every question with patience, and truly made me feel like I wasn't alone in this. Also the girls at the firm desk are so kind and helpful! After struggling with PCOS, insulin resistance, and so much uncertainty, I finally found a team that treated me like a person, not a number. They celebrated my milestones, reassured me through the hard moments, and helped make my dream of pregnancy come true. If you're looking for a fertility clinic that offers expert care with a personal, heartfelt touch...this is it. Thank you, Pinnacle, from the bottom of my heart for helping me and my husband build our own little family

If you're able to get through to someone and get an appointment scheduled the care you Teri's…read morebeyond amazing. However, if you need to contact your provider and aren't an expecting mother, be prepared for it to be a challenging adventure.

Avoid Desert West OBGYN at all costs…read more Our experience started with waiting over 2 hours despite having a scheduled appointment. When we were finally seen, the doctor spent less than 5 minutes with us, asked almost no meaningful questions, and never performed or scheduled an anatomy ultrasound despite my wife being over 20 weeks pregnant. We left feeling rushed, dismissed, and genuinely concerned about the quality of care. The office staff and management only made things worse. They were consistently rude, disorganized, and nearly impossible to reach. Calls were rarely answered, messages weren't returned, and we spent months trying to resolve a billing issue. We paid around $1,000 out of pocket because our insurance didn't cover the visit. After deciding to leave the practice due to the poor care, we were promised a $650 refund. Instead, we only received about half of that after months of calling multiple times a week and even making trips to the office in person. Every time we managed to reach someone, we were told, "You'll get your money back in about a week." That never happened. The billing situation was unbelievably unprofessional. After repeatedly asking to speak with the billing department and getting nowhere, one of the front desk employees admitted there wasn't even a billing department anymore because the two people who handled billing were no longer with the practice. Yet when I went into the office, they still acted as if someone from billing was available, saying things like, "Let me get someone from billing to help you." We were given multiple manager and staff extensions, but no one ever answered or returned calls. The lack of communication, accountability, and honesty was beyond frustrating. This was one of the worst experiences we've ever had with a medical office. We regret not reading the reviews beforehand. If you value your time, your money, and quality prenatal care, I strongly recommend looking elsewhere.

Delivered my second baby had back to back babies. Both are c-section this time I got my tubes taken…read moreout the same day. Easy process help me stay calm . My first delivery was with Alana Augur she did a fantastic job. My second delivery was Dr. Culbertson beautiful job. I couldn't ask for a better team. Definitely recommend going here. The front desk girls are so nice & welcoming. Thank you for helping Moms like me take off stress.

I did not end up delivering with this office because my baby came too quickly, so I can only speak…read moreto the care I received during pregnancy. My biggest issue was the front desk. Every single time I went in, the staff was rude, dismissive, and unhelpful. Appointments they claimed were scheduled were not actually booked, which created unnecessary stress and confusion. I constantly had to advocate for myself because no one clearly explained what appointments I was there for or what was supposed to happen next. The insurance issues were also a nightmare. I am a veteran and receive maternity care through the VA. Their office spoke directly with my VA maternity care coordinator, yet I still had problems with my insurance at almost every visit. Instead of trying to help or find a solution, the attitude I got was basically, "Sorry, nothing we can do." That is unacceptable, especially when dealing with a pregnant patient in a vulnerable position. Toward the end of my pregnancy, I actually started canceling appointments because going into that office caused me more stress than reassurance. There were days I left in tears. The front desk staff showed no empathy, no professionalism, and no willingness to do anything beyond the bare minimum. As for Dr. Bruce, I did not have major issues with him personally, but I did feel dismissed at times. I understand insurance and front desk problems are not directly his job, but they are happening in his office, under his name. When I brought up issues, I did not feel like anyone cared enough to address them. I also had extremely severe varicose veins during pregnancy. Dr. Bruce did not seem very concerned, and I had to push to get a referral. When I finally saw the vein specialist, she was very concerned and told me they were the worst veins she had seen in about 20 years. Overall, I left this office feeling unsupported, dismissed, and stressed during one of the most vulnerable times of my life. I wish the people working there cared more about the type of care they are supposed to be providing. Pregnancy is already overwhelming. Patients should not have to fight the front desk, fight insurance confusion, and fight to be taken seriously at every visit.

Don't schedule with this office. There are plenty of other doctors in the valley now that deal with…read morevulvar pain and use insurance. I found another doctor and was treated well before the appointment I had made for Dr. Brooks. When I went to cancel, I had expected to get my refund back as I was not told that it was fully non refundable. When I called asking for it back, the front office worker refused to admit that this was not vocalized to me (no paperwork of policy provided either). Deposits required for services are typical. But complete nonrefundable deposits with services never rendered and cancelled well in advanced? No, not typical. Sketchy. If I had been told that it was not refundable whatsoever, I would not have made the appointment. This place is not even worth looking into.

Definitely the best gyno care I've ever received the doctor is very knowledgeable and wants to get…read moreyou healthy the best way possible I finally got answers plenty of other doctors never gave me in addition to the time he spent giving me education on the issue overall if you're going through something see Dr. Brooks! Also everyone in the office is lovely

Dr. Brotsky was my doctor, and I thought that we had a good relationship and were on the same page…read moreup until the 40th week. I went to my appointment at 40 weeks, and we decided to schedule another appointment for the following week to discuss the option of induction if the baby did not come. When the baby didn't arrive, I went for my appointment, but the receptionist informed me that Dr. Brotsky had gone on vacation and wouldn't return for a week. I understand that people have lives, but this information hadn't been communicated to me, and I was 41 weeks pregnant. I felt abandoned. I wanted to speak with a nurse practitioner at least to ensure the baby's safety, but they told me I didn't need to talk to anyone and instructed me to call the hospital in three days to schedule an induction. I experienced a lot of anxiety waiting for the baby and having no backup plan. Three days later, the hospital called me and asked me to come in within 40 minutes because apparently, Dr. Brotsky had scheduled an induction for me, but no one had informed me. We rushed to the hospital. Dr. Brotsky returned for the birth even though I had been told she was gone for a week. After practicing pushing with her a few times, she left me with the nurse. I had an epidural so I was not feeling contractions and the monitor was not working and not reading them. I was pushing but not making progress. When I asked Dr. Brotsky to come back, she responded with, "How can I help you?" when I was so vulnerable and needed guidance and support. Once she arrived, my baby was born in 20 minutes. So she could have helped by simply doing her job!!! I am grateful that both my baby and I are healthy, but I couldn't have the birth I had envisioned because of poor communication and planning. I don't recommend Dr. Brotsky. While she seems to care, it feels insincere, and in reality, she does not seem to prioritize her patients' needs.

Dr. Brotsky is by far the best doctor I've ever encountered. I've had two children, both delivered…read moreby Dr. Brotsky, both unplanned c-sections. From the moment we met her she met us with kindness and love. Finding a doctor as a same-sex couple is always a little scary, but she made us feel like family. Not to mention her professionalism and knowledge made us feel safe. By the way, the entire staff at Pinnacle Women's is just as loving. Thank you, Dr. Brotsky and the entire staff, you made our journeys that much better.

I wanna start by saying this is the best obgyn I've been to in Arizona!! My doctor was Maria and…read moreshe was so fantastic! I had left banner family medicine and switched to here due to being treated inappropriately. I was 38 weeks and scared of such a sudden switch but I did not regret at all!!! Maria also delivered my baby . I had such a quick delivery she was very informative she checked on me and my family even after delivery!! I truly am so glad I chose thunderbird obgyn . Just delivered my happy healthy 7 pound 8 ounces beautiful baby boy September 15 at 9pm THANK YOU MARIA GOD BLESS YOU

The customer service is not good and unprofessional. They don't want to pick up the phone or answer…read morethe phone and follow up with the patient. Whatever that you have concern or question regarding about your medical they not even want to answer you and they only want you to make an appointment to come and see them but when you come and see them, there's nothing to be done

Our experience here has been nothing but positive. That was over a period of 4 years. Though…read morepersonally I was never a patient, I have been to every doctor appointment and delivery of the young lady we adopted our girls from. There was never any issues with scheduling or the patient portal. Any questions that were asked were returned by the end of the day. After hours calls were always returned right away. If we had an emergency we went to ER. Any questions or concerned no matter how silly or full of anxiety this young woman felt they were answered with gentleness and kindness. These ladies felt like extended family. There was never ever any judging or personal opinions given toward this young lady no matter how many times she became pregnant or was scared about symptoms she was having. These women really sincerely care. Dr. Gary Newman isn't gifted in the bedside manner department, but he does a good job with medical care. No matter what obstetrician office you visit, if you are scared or have any concerns you feel need immediate attention head to the emergency room.

WISH I COULD GET NEGATIVE STARS DO NOT GO HERE- Absolutely would do nothing to help you verify…read moreinsurance. I remember 20 years ago when I was a kid the doctors would help you figure it out I'll buy themselves now they make you jump through hoops with an insurance company you can't even get a hold of. If they're not even willing to help me verify my insurance how do I want them to help me make sure I have a decent and safe pregnancy. Despicable. Do better, this is why we PAY YOU