Update: On the fifth visit, the AC was fixed. I've added a few stars to reflect that. Ultimately…read moremy problems have been addressed. It's possible that many of my issues were simply bad luck out of Akian's control; but the number of them still leaves me somewhat skeptical. ----- Got central heat/AC installed a year ago; installation dragged way over the predicted time, but was otherwise fine. Expensive, to be sure, but you expect that in these parts. "Free" annual maintenance time? Four house calls later, still have no AC (I think it worked before being "maintained" but if it had an issue over the winter, I wouldn't know), which I'm now told will be the case for the entirety of May. Communication has been dismal- e.g. getting a text for an upcoming appointment nobody told me was even a thing (apparently the maintenance wasn't completed and nobody told me). Multiple "whoops, we need to order a part, we'll call you in a week or two". Why a part gets ordered on the fourth house call? Beats me. Why they can't stock parts for the products they themselves install? Beats me. And I've paid for a surge protector as part of this "free" process (why wasn't it included initially? Who knows!) If you want to be stuck in a 95-degree house, I recommend Akian. If you want new people coming to your house to chat every week, I recommend Akian. If you want to actually get working HVAC, please let me know who I can talk to. But I guess most of the people I've talked to have been very nice. If they ever manage to get their act together and do their job, I'll update this review.

Where do I begin? I Have had an absolutely incredible experience with akian . From call number one…read moreof me frantic over our heating system failing and forcing us to evacuate to install they have exemplified what it means to take pride in what they do, show kindness, patience, respect and professionalism to their customers . Their communication was consistent, transparent on timeline and what work was needed to be done, and fair on pricing . Manny, RJ, TJ, Brad, Nick, Vartan and Carla were truly wonderful throughout the process of negotiating and the install. As someone that has worked in the construction and design industry before, and was the point person to coordinate GC's , sub contractors, engineers, and architects on major jobs in the past I can't say enough nice things about this small business, and how highly I would recommend them. Steve (owner), you truly have employed an incredible team. Thank you again!

Cody and Amaral visited to replace a garbage disposal and replace a u-bend sink trap in my…read morebathroom. Work was done quickly and professionally. It's been a couple of weeks and there are no leaks and the disposal is running great. Would use their services again. Recommended.

Excellent experience. Very reliable, punctual, easy to schedule, very skilled. Great value also.read more

John is a great person. So honest and forthcoming about when he could check the issue. Good…read morecommunicator, very thorough. Highly recommend.

Fast response and great work. John was very honest about my options and helped me figure out the…read morebest course of action. Highly recommend!

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Tony and Joe are the best. They've rapidly responded to several plumbing emergencies we've had over…read morethe last few years. Last week they took care of a broken toilet seal. They also fixed the underlying flange issue that caused it.

I wouldn't use this plumber again. He spent a large chunk of the time for looking for stuff in his…read moretruck - which he charged me for. I was very clear about what I needed - a standard sink mount. He worked at a pokey pace. I did not get a sink mount - but cheap metal brackets you can buy for 97 cents each ($60 parts). One of the brackets is installed incorrectly and wiggles - it's not tight. He also drilled into my kitchen cabinets - unnecessary if a proper sink mount had been used.

The best plumbers around! Fair, honest and fast too. Highly recommended! I really can't speak…read morehighly enough.

These guys are the best. Had a main sewer line blockage shortly after wife being in hospital and…read morehouse company due soon. Panic! They sent a pleasant, personable tech to my house within hours and solved the problem. If you ever have a drain emergency these folks will address it in a competent, thoroughly professional manner.

I had clogged kitchen sink and contacted them on Monday night, they quickly responded with an…read moreestimate. They also gave me multiple availabilities for the next day. The technician Santo came and fixed the clogged kitchen sink drain. It was deeper clog so he used a long snake and made sure the pipe to the main drain was unclogged. He also gave me tips to prevent the same thing happening again. I would use them again in the future.

You cannot do any better if you're looking for a plumber around Waltham. He charges fair prices, is…read morevery clear about options you may have, is responsive when you call or text with a question, and is respectful of your property when working and cleaning up. No need to call around and comparison shop or pay money for Angie's List, just give Vincent a call and save yourself some trouble, and money

Vincent Defabritiis is the best plumber I've ever dealt with and at times he's been a life saver…read more I've been employing his services for the past 10 years. * Always answers his phone and/or calls right back. * Very responsive. Call him with an issue and he's out to your property within 24 hours. * Communicates effectively. Very clear in what he can do and when. * Cost. No surprises. You know what the bill will be. He doesn't gauge. * Trustworthy. * Clean and neat. He doesn't leave you with a mess to pick up. * Good people skills. If you have tenants, you don't have to worry about him. * He's a professional. He's a great plumber. He knows his business.

We had a very great experience with AMC Mechanical LLC and truly appreciate Andrew and the team…read more They were punctual, courteous, and a pleasure to work with, and their strong knowledge and attention to detail really showed in the quality of their work. They moved efficiently while keeping everything well managed. With an older home, a few small hiccups were expected, but they handled them thoughtfully and helped get the rough inspection passed quickly. Overall, a great experience, we'd highly recommend Andrew and his company, and look forward to updating our review as we move into the next phase.

Do not hire this company for anything complicated! We hired…read moreAndrew to replace a boiler in our 2 pipe steam system in a 90 yr. Old house. He had done other minor plumbing projects for us with which we were happy but this one did not work out as well. It became clear he did not have experience with this type of system and initially did not install the pipes to,the boiler correctly which became apparent after we finally consulted a " senior" plumber who advised him how to redo the piping. After the installation was correct 1/3 of the radiators in the house were not working which had been functional with the old boiler. He was unable to figure out why so we had to hire another company at several thousand dollar cost and it turned out that Andrew had not properly skimmed the oil out of the boiler used to attach some of the pipes which spread throughout the system and this oil clogged radiator steam traps which made the radiators nonfunctional. This added several thousand dollars extra cost and he did not respond to our request to discuss the findings of the senior plumber. He told us he has been in independent business for 5 years but clearly has not encountered all the problems one will find in old houses around this area and did not have the knowledge for this sort of job.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

John gave me a reasonable quote and came by quickly and replaced my water heater. I highly…read morerecommend Sostilio and Sons!

I had a great experience with Greg. He was professional, punctual, and took the time to thoroughly…read moreexplain what was going on with my HVAC system. From the moment he arrived, it was clear that he was knowledgeable, detail-oriented, and committed to providing excellent service. Greg quickly diagnosed an issue that previous technicians had been unable to identify and successfully resolved the problem. He completed the repair efficiently, ensured everything was operating properly, and took extra steps to optimize the system's performance and efficiency. What stood out most was Greg's willingness to answer all of my questions and make sure I understood the work being done. His expertise, honesty, and dedication to customer satisfaction truly set him apart. Thanks to Greg, my HVAC system is running better than ever. I highly recommend him to anyone looking for reliable, trustworthy, and knowledgeable HVAC service. He went above and beyond, and I couldn't be happier with the results.

Driver nearly hit me while he was making an unprotected left turn. He saw me, grinned at me because…read morehe's an asshole and he didn't care if he hit me with his much larger vehicle and continued to push forward in his turn knowing he should have yielded and nearly caused an accident before I slammed on my brakes. If the road had been icier we would have collided. Van #24. Imagine the shoddy work this guy does, probably cuts lots of other corners, too.