We called Charlie on the afternoon of Christmas Eve, and he picked up right away. I explained what we thought the issue was (the igniter). He asked a few smart questions about why we thought that and had us send a photo to confirm the model. Fortunately, it was one he services. He let us know he had an igniter on hand but not the control module, and since he wouldn't be able to get that part on Christmas Eve, he asked if we still wanted him to come over. Yes! We did. He arrived in 15 minutes, got the heat running, and explained clearly what he was doing and what would be needed for the full repair once the part comes in. Knowledgeable, capable, reliable, and truly professional. Highly recommend Charlie. read more

Highly recommend! Charlie is extremely knowledgeable, responsive and projects are priced fairly. He shows up when he says he will and gets the job done. He has replaced water tank, heater and dishwasher for us. I trust his recommendations and his work - will not be going anywhere else. read more

Lovett Plumbing and Heating has been my go-to plumber for over 5 years. His workmanship is strong and I've been happy with all of his work. In the past 5 years Lovett has conducted the following work at my house 1. Installation of a new steam boiler with autofeeder 2. Installation of a new chimney liner (he didn't do the work, but he organized the installer and passed the invoice along to me) 3. Replacement of a leaky kitchen faucet 4. An emergency turn-on for my tenants in a pinch 5. Service of installed boiler He has always been a strong communicator, easy to get a hold of, and trustworthy. read more

Highly recommend Charlie. I've had him complete a few projects at my house now. I recently messaged him about having my hot water heater replaced. He responded quickly with a quote and was here first thing the next day to complete the job quickly and for a good price. After the job was done he took a look around my basement and provided helpful advice on other future potential issues and gave me recommendations for contractors. I will definitely call Charlie and his team for all of my future plumbing needs. read more

Have had two high end projects completed by Charlie. I wouldn't go anywhere else. The work was fast, clean, professional and I've even received praise by other contractors when they've seen it. read more

Up from 3 stars because Charlie quickly addressed my concerns. Positives: quick response, same day replace of my water heater, job is done in 1 hr, looks to be neat, old parts disposed off. Negative was an unexpected $100 charge for vent compliance (on top of $1400 job installing $684 heater) and a brand substitution that I was not warned about (Bradford White to Ruud). Once I voiced my irritation, after the job was already paid for, Charlie reimbursed me $75. He is an upstanding guy, but, like with any contractor, expect surprises. read more

Excellent fast service. Fair price, very respectable and helpful. Will definitely call them again!

Phone conversation was enough to know All Charlie wanted to do was upsell, Price up, disparage of materials and does not really want to do the "small" job - He sent a comment that ended up miisplaced. In my box - saw this comment and message is Clear - got To be a big profit to take the job Save your breath, money and time. There are many out there who are willing to chat respectfully, explain things without complaining and give a price honestly. The price I heard was ..,oh well we'll just figure it out when we get there - BS! - --nrate, no quote, no invitation to Quote ... unptofessional read more

I've called Charlie in for a number of small plumbing jobs and he's always been able to get the work done quickly and at a good price. He's replaced my disposal, re-routed some pipes in my basement, and installed an exterior faucet. Each job was done on the same day I called him. And he's friendly to boot. Thumbs up! read more

We chose Charlie Lovett to install our furnace based on yelp reviews, so I thought I should comment on our experience here. Charlie was everything you want in a contractor...he was honest, reliable and responded positively for a follow up problem that we had. Charlie also creatively solved a heating problem we had in an addition to our house. We are very happy in our newly cozy house thanks to Charlie! Highly recommended. read more

We have used Charlie Lovett for over 6 years now. We have also refered him to many family and friends. He is consistant in his work and he is also very honest and fair. We have used him for big jobs like installing a new gas heating system to fixing a leaky faucet. Because he is so good at his job, he has gotten very busy and that may account for why he has not been able to get to all his calls. Hopefully he will hire more plumbers. But overall, he is excellent and you won't be taken for a ride. read more

I've had 2 good experiences with Lovett Plumbing. The first was a boiler/water tank replacement 2 years ago. I shopped 3 contractors and Charlie Lovett was most informed and best at balancing my eco aspirations with cost and reliability concerns. The project took less than a day, no mess, and no issues. Charlie helped with the paperwork I needed to get a zero interest loan. Cost was middle of the pack. More recently I had a sewage back-up crisis and Lovett got right on the case, fixed the clog, and explained the options and costs for a long-term fix (roots getting into the pipes). read more

Charlie has saved me too many times. He responds immediately to emergencies. This is as good as it gets.

Wanted to get an estimate for a yearly boiler tune-up. Two calls... two voicemails... zero response.

When I first moved into my house in Arlington Heights 11 years ago we learned the hard way that the 1950s cape codder had some plumbing/heating challenges. The winter of 2003 was a really cold one (yes even colder than this year) with several major snow storms too. We had 3 separate instances of frozen/burst pipes. And though we didn't know of Lovett's back then we did call many local Arlington Plumbers - none of whom returned our desperate calls - we finally got a plumber in Cambridge to respond. (So I'm not very happy with some other other active "recommended" plumbers in Arlington!) After that I got estimates for some other plumbing work and found Lovett's, who also offered the best prices. Since we found Charlie Lovett we have been so much happier due to his responsiveness, honesty, helpfulness and directness. Several years ago we foolishly chose not to follow his suggestion to replace the water heater with a tankless one and wound up having lots of issues - none his fault - due to a complicated ventilation system the previous plumber had installed. But Charlie answered many calls on weekends and on short notice to address the water heater problems that came up. He was always incredibly responsive and helpful regardless of the day of the week or time and his charges seemed very reasonable. Since then we've had Lovetts replace a toilet, garbage disposal and most recently our old heater - gas boiler - system with a new combination tankless hot water heater and boiler. Charlie helped us get rebates on the heater/hot water system so that the $12000 cost was offset with $5000 in rebates. There have even been a few occasions when Charlie has come and was able to quickly fix a problem or address some of our questions and he didn't charge us for the visits. Charlie and his employees are all very informative, friendly and helpful too. I totally endorse and recommend Lovetts Plumbing!!! read more

Lovett Plumbing is fantastic. Our hot water went out Saturday morning and my husband and I were concerned that we wouldn't be able to get anyone until Monday. We called Lovett and left a message Saturday afternoon, they called back in less than 5 minutes and then Charlie was there in under 2 hours! He diagnosed the problem immediately, explained to us what went wrong, and fixed it on the spot. He was super friendly and very professional. The price was fair and reasonable, especially given the immediacy of response and quality work performed. To have the problem resolved less than two hours after our initial phone call on a weekend is pretty amazing. We will definitely be using Lovett again for our future needs. read more

For a gut remodel kitchen and new bath, Lovett plumbed in a full bath, a laundry area, a sink, drain and gas range. Charlie and his team were on time, on budget, worked quickly, and cleaned up after themselves. Charlie and his assistants are friendly, responsive and professional and willing to go the extra mile (e.g., doing the finishing touches on a Saturday morning). I have recommended them to friends and neighbors and would be happy to hire them again. read more

Charlie is our 'go to' guy for all things plumbing related. Furnace, Garbage disposal, replace faucet, etc. Highly recommended, reliable, high quality work! read more

I found Charlie Lovett a stand up guy, a great plumber, who values his reputation for integrity above all else. That's why I can highly recommend him to you without hesitation After installing a new gas boiler by another plumber, I had three radiators not working. Charlie noticed the water in the boiler was dark and dirty from oil in side the new boiler. He cleaned it out bucket, by bucket lickety split with care and precision There was some modest improvement in steam to the radiator, but not as much as Charlie wanted. He then inspected my whole basement piping system bringing decades of experience in dealing with HVAC and steam boilers as well as sense of curiosity that reminded me of Sherlock Holmes Within a few minutes Charlie detected that some of the piping to the malfunctioning radiators, were mysteriously back pitched, so that steam returning from the boiler had no place to go, and condensed in the radiator to cold water, which in turned condensed the new steam coming in, leaving everything cold The problem as fixed and I now feel a whole a lot better. I wish I had been smart enough to call Charlie Lovett, when I first installed my new gas boiler. I hope this review helps others in that very situation. Next time, if you are confused about who to call, when you need a plumber, don't be. Just pick up the phone and call Charlie Lovett read more

Furnace stopped working last night, and it's barely 20 degrees outside. Got Charlie's name from some folks on a local Arlington listserv, all with glowing reviews. They were right! He called us back right away, happened to be in our neighborhood and showed up within 5 mins. Problem identified and fixed, all for a very reasonable price on a Saturday morning. read more

I needed to get a steam boiler replacement and was trying desperately to find someone who knows what they are doing. I was excited when I found the great reviews here but when I called I was told they really don't do jobs outside of Arlington (I only live about 15 miles away in Wellesley.) Since they don't have a website this isn't clear. Figured this should be mentioned so other users aren't misled as well. ***I gave them 5 stars since I didn't want to mess up their perfect rating.** read more

They were fast getting someone over here within the hour and very friendly. He was easily able to unclog our toilet...but charged $110 dollars to do it. The rate seems unreasonably high to me. read more

When you can find a contractor that is reliable, skilled and honest then you can stop searching and hope he's not too busy to help you out. Charlie finds that balance and stays true to his word. Fantastic reputation and a great guy. read more

I had Lovett Plumbing install a new water heater and replace kitchen and bath fixtures. The work was excellent quality and Charlie was great to work with. I'll definitely be using him for all my plumbing needs in the future. Highly recommended. read more

Charlie has always responded quickly to my calls/texts, and has always done a great job. He fixed a utility sink in my basement, and figured out what was wrong with my air-conditioning (even though he doesn't work on air-conditioning normally). read more

Charlie has done a number of jobs at our condo over the past few years. He has replaced radiators, repaired bathroom plumbing and most recently replaced a boiler the day after it seriously malfunctioned. He is always very prompt with calling back, very professional and wonderful at communicating what he'll be doing, the cost and the time it will take to be completed. We can always count on him to do a great job at a very reasonable rate. read more

Charlie arrived on time to check out our failing hot water heater. Couple hours later new one installed, old one gone, happy customer. Nice guy, excellent plumber, great service. Call him! read more

Charlie came out and helped us stop a geyser of water in our basement in the middle of the night on a weekend. He managed to turn off water to our house despite the main shut off valve being close to failing. We hired him to replace our main shut off valves that same week and he was super responsive and helpful. Very fair rates and top notch work. read more

Fantastic service! Charlie and his crew replaced our oil boiler with a new highly efficient natural gas one a couple of years ago. The process was seamless from start to finish and they even helped us with getting rebates through MassSave. We've used them for annual maintenance of the system and wouldn't hesitate to use them for any other plumbing jobs that arise. You won't be disappointed! read more

Charlie Lovett came over within 15 minutes when I called him last night after my sump pump had failed. He quickly resolved the problem and prevented a major flood in my basement. I am so grateful for the speedy, friendly, knowledgeable and professional service. I would definitely call again, should any plumbing need arise. Thank you! read more

When I was renting, my landlord used this company once. They were good. After I bought a house, I called them to fix a couple of small problems on Monday. The one pick up the phone said he will come 8am on Wednesday. However, no one showed up. I called them several times, but no one answer the phone. I left 2 messages, but no one calls back. read more

Had Charlie come in and fix a leak on the toilet tank. Really nice guy, reasonably priced, very knowledgeable. Looked into another intermittent leak situation. Called back and responded to a message I left within half an hour. I highly recommend them! read more

Had a plumbing emergency this morning, and called Lovett Plumbing based on the reviews here. Charlie answered the phone, fit me into his schedule, arrived when he said he would, and fixed the problem (and found another that I didn't even notice). All fixed, cleaned up, and at a reasonable price. This was one of the best experiences with repair services in a while. I'm a fan. read more

Charlie has been in business for decades and has serviced our house for the past 10 years.

Fantastic customer service! Charlie called me the day I left him a message and was very easy to stay in touch with. He was able to help us out with an old radiator we have. Great to work with and clearly very knowledgeable. read more

We had a leaking hot water heater. I called 5 plumbers. While 3 got back to me promptly, only Charlie was ready to be on-site within a couple hours, and his quote was $100 less than the other two, also. He did great work, cleaned up nicely, took the old tank with him, and we had hot water again before I got home from work. His final charge was close to the low end of the estimate range. Highest recommendation! read more

The best of plumbers! Responded quickly to our leaking water heater and replaced it the same day at a quite reasonable cost. Got up and down some narrow stairs, solved some minor installation problems, and cleaned up! A pleasure and would call again with any plumbing need in a second. read more

Charlie replaced my water heater this morning and did a very nice job. He responded to my call quickly and offered me the fair price. He also is very pleasant person to talk to and answered my question patiently. I have an steam boiler which looks very old but still works. Several plumbers kind of push me to replace it. I couldn't tell what year the boiler was installed. I showed it to Charlie and he said he will find out the age of the boiler for me. He also said if it works well why replace it, no push to replace all all. Also, within 6 hours he found the year of the boiler was made by calling the manufacturer. Charlie is a very reliable professional and I will certainly come back to him and recommend Charlie to my friends in the future. read more

Called Charlie on a Sunday morning because our heat was out. Turns out he doesn't service our type of heat (gas / forced air), but he stayed on the phone with me and walked me through some simple steps to try to fix the issue. He also gave me the name of a guy who would be able to service our furnace. He didn't have to do that, and it was really appreciated. Dan read more

I found Charlie Lovett on Yelp and took the plunge despite there being only 2 reviews. Obviously, they were both positive but the clincher was the fact that Charlie didn't try to sell one of the reviewers something she did not need yet as another plumber had. Charlie answered his phone promptly and scheduled my garbage disposer replacement the next day. He and his helper came right on time and finished up within an hour, working continuously. He even fine-tuned a bathroom sink stopper, no extra charge. Polite, neat, and friendly as well--what's not to like? Oh, the charge for the Insinkerator Evolution Pro Compact and installation was pretty standard, I think: $354. I found a cheaper comparable model at Sears but it was a nightmare trying to arrange installation--$185-- online. Sometimes it is way better to deal with a local guy even if you have to pay a little more. read more