We have usually been dealership folks just because we change cars out too often and they're always…read moreunder warranty. However, after recently moving to Summerville and recently keeping cars past their warranty, we were on the lookout for a local mechanic. We saw many positive reviews on Morrison and also on the phone they were extremely polite. Recently took the Volvo in for a brake line flush for preventative maintenance plus it was braking kinda funny, they took care of us and had us in and out around lunchtime. Clean shop, friendly folks, and prices were very reasonable. Taking the kid's BRZ in this week for some preventative maintenance and confident they'll take just as good care of us then as they did in the past. Overall, Kenny and Laura are great folks with a great attitude.

I initially went to Morris automotive several months ago due to their positive reviews. Since that…read moretime, I've had my vehicle repaired by Morrison automotive twice. Both times my vehicle was quickly diagnosed and repaired in a timely manner which I truly appreciated. The owner is very approachable and helpful. Today my driver's window became stuck in a "down" position after I ordered my morning Latte and I could not get it to roll up. It was cold and drizzling outside, and I went to Morrison to ask for help. The owner, I think his name is Kenny came out and helped roll it up! He offered to get me a price quote on a new window switch and contact me in a couple of days with a quote. I am so thankful that Morris Nissan was able to help me and is available to assist with my vehicle needs.

Good response time, but I didn't have to use him after all. But he was definitely willing and readyread more

We just had our second outstanding experience with Josh. He showed up on time, fixed a complicated…read moresituation without difficulty and cost less than similar service would have cost if we took it to the shop. We have old cars and will be giving him all our business from now on.

We had to have the stems replaced on our front passenger wheel. They took care of us promptly. As…read morewe left there was an odd scraping/brushing noise. We took it back, they road tested it and found the problem immediately. Then we took the car on a long trip and as it happens we got the notification for an oil change and tire rotation, so we took the car to a dealer nearby. They did the usual multi point inspection and everything checked out, they didn't even comment on the front passenger wheel. So we have contemporaneous independent confirmation of the quality work that Above and Beyond does. We will definitely use them in the future.

I would absolutely recommend this shop for car repairs. James was who I worked with most directly…read more He was kind , professional , patient and helpful while sharing with me the diagnosis of my car. Everyone I spoke with at different times treated me well. I have used their auto repair services before and all three times am completely satisfied with Above and Beyond Auto.

i just wanted to get on here and say i got a muffler delete, and the service was 10/10, franky took…read morecare of me over email and talked me through the process and helped me understand what i wanted in the end. franky was completely honest & transparent with me and did not want me to spend money i didn't need to spend. i will 100% be coming back here for any future car maintenance/work. once again, thank you franky.

Ever since covid, it's been a struggle to find someone that offers great customer service and…read morequality work. Most places that I've been to in the past few years, maybe offered one of the two, but definitely not both. Every time I called Carolina Muffler & Brakes, Franki answered the phone right away. She was also friendly and super knowledgeable. This is a family owned business and even for the employees that aren't family, it's not hard to see that they are still treated like it. As for the work on my car, I got an x-pipe installed on my Mustang GT. Not only did they ask me all the right questions on my preference for the install, but they were super quick and did great welds. To top it off, their rate was the best of any shop that quoted me. Aside from that, this may be weird to say, but of all the times in my entire life that I had to wait for my car to be worked on, I really didn't mind waiting here. The music was great and upbeat. And Franki was a pleasure to talk to. There's so many places that I've been to that treated me like a number and even after I spent thousands of dollars at a time, it didn't sit well with me that a week later, they didn't even remember me. But finally, with Carolina Muffler and brakes, I really feel at ease and appreciated. So as long as I'm living in Charleston, I'm not going anywhere else to get my car serviced.

Recently had a brake problem. Went there explained the problem and 3hrs. later new rotors and pads…read moreAND about $200 less than my brother estimated. All 3 ladies up front were all very nice and shout out to Sara as has a great sense of humor.

I was originally quoted $1,640 for my repairs needed on my car by Midtown. After involving my…read morewarranty, the price jumped to over $3,000. That alone seemed sketchy to me, but I was told this was because OEM parts were being used, and higher labor rates than what a warranty would pay. After work was completed my invoice reflected this. Shortly after the repair, my car developed issues. A second opinion and my warranty company, both indicated that aftermarket parts appeared to have been installed. When I brought this back to the shop, I received conflicting explanations that didn't line up with what I was originally told. When asking why I was told the issue was due to a vendor supplying the wrong parts that they believed were OEM parts & that they went through a third party vendor rather than going to the OEM dealer due to some kind of warranty the OEM dealer didn't offer them (I was not informed of any of this or any additional warranty info during installation.) Prior to picking up my car I requested this explanation in writing. Upon pickup I was initially given an invoice that read "previously installed OEM parts" still... After everything that was discussed. When I then asked that statement to be corrected on paper they did, but why put that there wrong to begin with? Midtown did take the car back to address the issue without push back, but the lack of consistency and transparency was extremely concerning to me. Even though they did fix the situation, by installing the OEM parts I do not have warm fuzzies. It was beyond stressful and frustrating. I absolutely hate that here I am trying to stay local and put money back into MOCO by going small business and in return losing all trust. Do better.

So much better than a dealership. You can see the work being done, are able to talk to mechanics,…read moreand they only do what is needed/requested. The oil change, air filters & general inspection was all done within an hour and reasonably priced. Highly recommend, an interesting find of quality services.

Always great service when I visit Honda Medics. Jermell, at the front desk is always welcoming. The…read moreyoung man who has worked on my vehicle the last few times has been very informative and explains repairs in a way that is easily understood to a novice.

I'll spare the details but the communication was awful. Im a pretty patient and understanding…read moreperson when it comes to mistakes but i began to get frustrated when what they were doing seems unethical. They increased the charge of my diagnosis twice and didnt mention the increase until after the fact. I just wanted my vehicle out of there and during the check out process i was almost overcharged $150 after disputing it. It was a mistake on their part but those mistakes occured throughout my entire experience. They also have an AI bot who takes calls and its very frustrating. They are also extremely over priced. As soon as i got my vehicle back i called other shops and they were a 1/3 of the price cheaper than what was quoted. Please spend your time and money elsewhere.

We brought our car in on a Saturday for a specific noise during light acceleration and an overdue…read moreoil change. After diagnostics, we were told the noise was from the CV axles (and that brakes were also needed). We agreed to replace only the axles, quoted at $1,600+, and were told the car would be ready Monday or early Tuesday. From there, communication completely broke down. We received no proactive updates. Multiple calls were routed through an AI system with no callbacks. When I finally reached a person, I was told the staff member handling our car had been out sick and that parts were delayed due to a storm. Totally understandable -- but no one called us, despite us coordinating work, school, therapy appointments, and Uber with one car. We were then told the car would be ready Wednesday, but again received no call. On Wednesday, we were told one axle never arrived and repairs would be done Thursday -- again, no prior notification. When I picked the car up Thursday and paid $1,500, the exact same noise was still present within a quarter mile of driving. I immediately returned. After initially being told it was due to not replacing the brakes (it was not a braking noise), they test-drove the car and then said the real issue was a gunked-up timing chain/belt, which they "fixed" with another oil change and flush. The noise stopped. That raises a serious concern: why were $1,500 axle replacements done when the original issue was misdiagnosed and resolved with an oil change? Had this been correctly identified, we would have made very different decisions. Between the misdiagnosis, repeated missed timelines, lack of communication, and unnecessary expense, this experience was extremely frustrating and left us without confidence in the work performed.

If you have a VW, you already know how difficult it can be to establish trust with any automotive…read moreshops for repairs/maintenance. I'm new to the area and I didn't have any connections or referrals to use when my VW needed help. I came across Ottohaus after some thorough internet searches, and I am so happy I did. 100% I will definitely be coming back in future - I wouldn't bat an eye anywhere else! My vehicle had some fuel injectors replaced previously from a mobile mechanic out of state, and started to act funny a few months later. They did a thorough inspection and fixed the issue. They even demonstrated the issue and correction for me when I came in for pickup. My car is running great so far and I couldn't be happier. From the receptionist Jill, to the mechanics who worked on my car - EVERYONE is so professional and knowledgeable. I am very pleased with their service, communication, and fair pricing! High recommendation from a VW CC owner for any euro-car needs. Thank you so much Ottohaus North for working with me, so far so good with my old VW.

Scott R. " This is story worth reading. I had my car at my local Audi dealership. my car went into…read moresafe mode February 2025. The car started without them preforming any work. They suggested that I replace a sensor but that might not be the fix. The car showed the same symptom a month and half later. the car was towed back to the dealership. It started again without them knowing why it started. The dealer flash the computer just to do something. A month and half later the same problem. Now its May of 2025. They threw parts at the car until December 2025. I was told Audi is suggesting a fix that they knew was not going to solve the problem. They said we can keep throwing parts at it and its not going to work. Or you can take your car. I decided to take my car still not working. they gave me a bill for 11,000.00 when I asked them to justify charging me for not fixing my car. He reduced it to 3500.00. I had discussed my issues with 0TT0 HAUS of Ladson SC. They said they would look at the car. After having the car a week. They wanted me to sign off on the work that they felt might solve the problem. I saw the determination in Jason's eyes. I went home and told my wife he's going to fix her car. I missed the call January 5th. When i listen to the voicemail that said the car was running. I'm going to be transparent I shed tears of joy. I want to thank the entire team at OTTO HAUS of Ladson. you guys are officially family now.