Following a car accident claim, I trusted Rich's Auto with body and suspension repairs. After a…read morefour-month wait, they returned my vehicle in an unsafe, undriveable condition, endangering my family. Daniel (office supervisor) and Julian (adjuster) were dismissive of my serious concerns. Rich's Auto subcontracted the suspension work to 'Super Shop,' who not only failed to fix the issues but also damaged the lower control arm. I ultimately took the car to Midas, where they immediately identified and repaired the safety issues missed by Rich's. I had to diagnose the body, alignment, and door issues myself, only to have Rich's staff argue with me and act condescendingly regarding their faulty workmanship. Rich's Auto Repair hired Super Shop for accident-related suspension repairs, but they only applied temporary, unsafe patches despite multiple attempts to fix it. After Super Shop repeatedly failed to properly repair the vehicle, I took it to MIDAS, who correctly addressed the issues and fixed the damage caused by Super Shop's negligent work.

In my 30 years of driving, Rich's Auto Body is the only place I take my vehicles. The customer…read moreservice is top notch, and the quality of repairs and work is A+++. Never any issues and they treat you like royalty. Highly Recommended!

He tow's for county of merced also. my truck battery was bad and dead. insead of jumping truck. he…read morebroke my drive line. He didn't have my permission to do this. His employee forced my truck on small towing truck causing some damages. instead of calling for flat bed. he force and force truck for twenty minutes. But not all his fault deputy wallace said he wasn't waiting he had moreless gave him permission to cause this damages. He did go back and forth to the deputy.But instead he wasn't prossessional and got that flat bed he caused damages.

I had my car fixed and they charged me about $ 7000.0 to fix it. They swapped my good battery under…read morewarranty (six months old) for a broken battery that did not hold the power. They did not accept any wrong doing and refused to cover the cost. Do not work with this corruptive people take your car to other place where honesty is part of their values.

Tesla-approved shop, Merced Auto Body, repaired my 2023 Model Y. Thank you for doing a truly…read moreexceptional job in restoring my vehicle to its former glory! Your team seamlessly navigated the insurance process and went above and beyond to ensure my Tesla shines brighter than ever. Red is undoubtedly a challenging color to work with, but your outstanding expertise made it look effortless. Thank you again for making this process incredibly smooth for me. Thank you all! Highly recommended Merced Auto Body for any Auto body needs.

I decided to bring my vehicle in after having it damaged at another body shop. They helped me took…read moremy car in and they did an awesome job they went above and beyond with there skills. Great staff really respectful and professional. They kept us updated with the status on the vehicle the pick up date was on point. The owner listens and exceeds his expertise. I highly recommend this body shop.

From the time I called to ask information on repairs until the time I picked up my car…read more The office is easy to find and well maintained, the work area looked organized and clean. The staff was very nice and welcoming. I had written estimate in my hand, an estimated time for parts to be in within 15 minutes of walking in the front door. The estimate was explained very well by Edgar, Veronica was wonderful about keeping me informed of payment and JJ was knowledgeable and business like when I picked up my car. Stress free and easy to work with the crew at Gerber. Thank you

My car is currently in the care of Gerber Collision and Glass so I will update with the result of…read morethe repair but I have to say this business has been amazing from the start. They were able to see me for a quote the day after an accident, they scheduled the repair soon after and have been amazing with communication. I receive daily texts regarding the progress of my repair. With this attention to detail I look forward to seeing the end result!

Bad service. Unfinished work. Cut the harness to my taillights and license plate lights. Took over…read more2 months for a 1 month job.

These guys are crooks! Beware of the. They lie to you and are not open when they say your open and…read morethe when they finally answer the phone ( they have no voice mail) they tell you to go somewhere else!

They promptly fixed and worked with the other parties insurance. They fixed things outside of the…read moreservice such and detailed the exterior. The customer service is top tier, Dan and Jesse are the best. Everyone here is on top of it, for the most part, there was some damage they didn't fix which was apart of the accident and are currently contacting the insurance regarding it to see if they can fix it (I made sure as the inspector was looking that it was to be fixed, and it should be fixed...). Will follow up because the inspector shouldve added that. I simply wish it was fixed the first time.

Not sure what's with the mixed reviews, I've had my car fixed here three times within the past 5…read moreyears and each time was satisfied with the repairs. Communication was on point, information was clear, quality was excellent, and have personally recommended them to friends and family.