If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Hien installed wired smoke detectors in a very professional and effective manner. A 10 out of 10…read more Received services within two hours of calling.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Tony is the best he is so knowledgeable and helpful with tips around how refrigerators work and DIY…read morefirst then service if all else fails. For people who want just a professional opinion and to try themselves Tony is the goat!

When I called, Tony explained that he didn't work on my model of washing machine but he asked…read moreseveral questions about the problem I was experiencing and suggested several things I could try to fix the issue. Real knowledgeable and committed to helping people.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

I've used New England Appliance Sales & Service several times and highly recommend them. They are…read moreresponsive and timely in scheduling appointments and very helpful and informed when on site. I really appreciate that that they worked with me to find a new dishwasher that was energy efficient and fit into my budget. They installed it quickly, carefully and then explained all the features - it also looks very nice! I'm always happy to support a family business, and New England Appliance Sales & Service are helpful, friendly and professional.

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

Great communication, appointment booked for next day, was able to come even earlier than scheduled,…read moreproperly diagnosed and fixed the problem. Thank you so much!

Both our refrigerator and stove top malfunctioned and we read the reviews here and called Dana at…read moreBergerons... We couldn't be more delighted and satisfied. Dana returned our call promptly, made an appointment and was on time, was friendly and professional and fixed both appliances perfectly. We also found him skilled and honest. Bergeron Appliance Repair earns my highest recommendation!!!

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

dude showed up and was helpful, spent a few extra minutes talking about the situation so I could…read morelearn something.

I had an older dryer that started giving off a burning smell, and Frostline responded to my inquiry…read moreright away on a Sunday afternoon. They were prompt, professional, and delivered exactly what they promised--all at a very reasonable price. What also stood out was that they even replaced another part that wasn't part of the original issue, without charging extra. It's rare to find service that's not only reliable and efficient but also fair and trustworthy. Frostline will definitely be my go-to for any future appliance issues. Highly recommended!

From the owner: We’re a newly established company founded by experienced, certified technicians who have been in…read morethe appliance repair industry for over 8 years. We truly understand our customers’ needs and specialize in both residential and commercial appliances. What sets us apart is our attention to detail, same-day repair service for most appliances, and the care we bring to every home—we treat it like our own. Reasonable prices for our new clients!