Amazing staff. Knowledgeable and professional. Look out for their customers and are willing to work with you. Definitely a place you want to check out! Great service and they are certified for specific dealers. 10/10 would recommend! Abraham and Justin were outstanding in helping me out and getting a plan in play. read more

I got my brand new vehicle repaired here after somebody hit me in a parking lot. The whole crew at SCR is very professional and kept me updated throughout the repair process. I felt very confident that SCR being a Toyota/ Lexus certified shop, they would get my 4Runner back to its original state. I would recommend this place for anyone needing their vehicle repaired. They always use new and OEM Parts, but best of all, they know how to take care of their customers! Thank you team SCR! read more

Great service after calling and speaking with Abraham and discussing my previous issues with previous shop that did terrible work to my car repairs. He listened and help address issues and helping deal with GEICO who tried its hardest to not pay for proper repair. Abraham and his staff fought hard to get me the most to get proper and fair repair even though we fought we got better offer from GEICO to get better repair. Abraham is ready to help and fight with you to get proper repair done. They communicate with me the whole time and explained everything to me. The work was done to factory standard great shop and service. Will definitely come back and recommend to everyone. read more

Very bad experience with the customer service here My car was damaged by accident. I talked the car to Toyota dealership and I told him that I want the car fixed. They said they don't do Body Shop and so they suggest me to go in with SCR To fix the car So I approved it and they went and picked up the car from Toyota dealership to their body shop Long story short the car talked almost 30 days to be fixed with them Then, after one month, they called me they said oh your car is ready so I went to be pick it up the car was ready when I got there, so I paid the remaining balance Then I was going to leave. Luckily, I had my kids with me so I had to open the back door of the car and I was shocked that both backseat backseat were damage and burn when I asked the customer service here he said oh that's not from us I ask him do you have a picture and he starts show me the picture and he goes. Yeah it's been damaged before I told him can you show me a date of the pictures and he respond, saying all our system doesn't show you any date for the pictures Which does not make any sense that the picture doesn't have any time or date So I reached the manager and he said I will look into it. I'll call you back. He did call me back after a couple days and he said oh it's our fault. Will call you to fix the car. He never called me back And I had to travel for about a month then I came back so I went to them and I want them to fix my car and they said oh it's not our fault. We cannot take no responsibility for this Our guys is professional they don't do this falls it goes do you guys have any approval that you guys did not do the damage because the car wasn't damaged before and he respond. No I don't. How do you guys say it's not your fault do you have any pictures that shows the damage before he goes? No, we don't have any big sure for the interior from inside . So I told him how come, your guy showed me a picture for the interior from inside and you right now telling me you guys don't take pictures off the interior from inside and he responded saying oh that's the technician who did it without asking which doesn't make no sense I would not recommend this business and if you decide to go with them, make sure you to get pictures of the car before they start working on it read more

SCR Collision - Body Shops Near Me - Hayward, California

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The team was amazing end to end. They came quickly to inspect the car and even picked it up for me and drove it to the shop which was a huge help since I don't have another vehicle. They sent videos mid repair so I could see what was going on and kept me updated the whole way. Great to work with, would highly recommend. read more

Brought our daughters first car for a detailing and the team at SCR found there was mold under the carpets! Because of their efforts and attention to detail this car is like new. We had no idea what was hiding underneath but so glad they were able to help us get it cleaned and ready in no time at all. Highly recommend! read more

My Toyota Camry's front bumper was damaged while parked in the street. I called SCR because they specialize in Toyota vehicles and they left my car looking like new!! I am extremely satisfied with their service and the quality of work! I will definitely recommend SCR to everyone! read more

SCR Collision - Left front bumper. - Body Shops Near Me - Hayward, California

Drew and the SR Collision crew provided me with excellent customer service! They replaced my car headlights, which made my car look brand new! I highly recommend this body shop for all repairs! This is my second repair at this shop, and I advise those in need to seek their services. read more

Unfortunately, my bad luck with cars continue . Honestly, I love coming to get my car repaired by SCR! They are very efficient and they will get the job done. I was very surprised when they got my insurance to cover the repairs because I thought for sure my car was a goner. SCR made it happen and now I have my brand new car back at home! That's how you know. They definitely put the customer first just to make us happy! The staff here is very friendly and they keep you in the loop for sure. I got many updates with my car and they made sure I knew what was going on at all times. Abraham the manager is so great! Is customer service skills are out of this world that is why I always recommend people to come to a SCR when they get into an accident! SCR never does me wrong!. Not only do they do a fast service but when you get your car back, it is fully detailed and nice and clean! If you really want to get the job done and get the job done right with quality parts and services you definitely should come to SCR Collision in Hayward!!! read more

SCR Collision - Body Shops Near Me - Hayward, California

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Hands down this is the most extraordinary shop EVER! Abraham is amazing! He is extremely knowledgeable in this field. His team is AMAZING!!! EVERYONE is helpful, kind, patient and friendly! I purchased my vehicle in March 2022, it was vandalized etc in May. Very disheartening BUT "Jay" from San Leandro Mazda was My Super Hero! Saved the day by referring me to SCR Collison! If you want reliable, respectful, honest, great people to help you.... You've arrived once you connect with SCR Collison!!!! read more

After a very pleasant experience the first time used SCR when I was leasing my car through the local Honda dealership where my car fixed in a reasonable time frame, this latest experience has been the complete opposite. It's been over 5 weeks to have my bumper fixed and looks like it'll be 6 weeks just to fix a darn bumper! SCR did not contact my insurance company for a few weeks as they were waiting for pictures and their updated estimate and it wasn't until I called that they disassembled and sent it to them. Then after supposedly ordering the parts, they called and said one of the parts hadn't arrived yet 2 weeks after I signed off on ordering the parts. These were also quality approved parts from the company (Honda) itself as I paid extra to have them or else the parts were goign to be refurbished/recycled from China.Taiwan as the customer service rep mentioned to me. I had to then pay-out-of pocket for my rental car which I get 30 days covered, all to fix a darn bumper! When I leased from Honda, the car was more severely damaged and was fixed quickly and the transaction was extremely smooth which proves to me that they expedite and put Honda or other leased/dealership owned vehicles first over regular customers. Bad business and experience, stay away is my recommendation. Update: After initially posting this message here on Yelp, the message was posted in a group text that SCR sets up with the manager Abraham and other workers as well as the customer. Shortly after the worker posted it, the manager responded saying he will look at my claim this time around. I then called the shop again to check on what exactly was holding everything up and taking so long. I was told that there was a part that was on 'backorder' and wouldnt be available until next month. Meanwhile, just a few days prior when I called to get an ETA, I was informed that the car had been repainted and that everything was looking good and that someone would get back to me by the end of the day with an ETA which never happened. They still have not given me an ETA almost 6 weeks into the repair...to fix a bumper. Update 2: Owner/manager Abraham got in touch with me and I was very impressed with his response to my situation. He took accountability for the long delay and even agreed to pay for the rental car service until it was fixed. He also sent someone to get the part that was on backorder in Marin county and expedited it to be done within a few days. He also mentioned that he would give myself and the car the red carpet treatment with a wax job on the car itself for free and overall handled everything as professionally as one could have hoped for. Looks like the car will be finished by the ETA I was expecting and needing for the holidays due to his urgent response in this situation and shows he cares very much about his customers. Due to his response in this situation, as well as the pleasant experience I had the first time, I changed my review to 4 stars and would go back to SCR if needed and would suggest them to others. read more

Abraham and his team at SCR are PHENOMENAL!! They were recommended by the Lexus dealership in Oakland, and I went in with zero expectations. From the first point of contact, Abraham was extremely warm, professional, and clearly a master at their craft. My car was hit while parked in a parking lot, and the driver was jittery and going back and forth about paying out of pocket or going through insurance. Abraham willingly was the mediator in between myself and the other driver, and totally took the lead to make the process super smooth and easy for us. I was blown away by how much he went far above and beyond to get the situation resolved quickly and smoothly. I've worked in retail, hospitality, and customer service for most of my life and can tell you that Abraham is the DEFINITION of true customer service. He genuinely cares for his customers and takes pride in what he does, and it shows! I will absolutely tell anyone I know to go to SCR for any repair needs and am so grateful for their help. Ps. The car wash they give your car leaves your car sparking clean. I could see my face in the shine of the car. Literally the best car wash I've ever had. Lexus of Oakland, you could take a few tips read more

Great team & work done on my car that was hit hard while parked on the residential street. I'd recommend this shop to friends & family. The liable insurance kept stalling repair progress & SCR took lead on getting movement from the insurance. SCR did great job on my Honda (they are a Honda certified body shop) & also used only new OEM parts. read more

I am very happy that I made the decision to get my car repaired with SCR Collision. The personnel that work there are very professional and very knowledgeable. My car, unfortunately, was vandalized in a parking lot. I heard about SCR collision months ago from other people who were recommending this shop , so I called them, and the customer service that I received was beyond my expectations. I HIGHLY RECOMMEND this auto shop. I wanted to give a special thanks to Abraham, the owner of the shop, for the good care and excellent service. Also, Johnathan,.April, front desk staff and everyone that works there for all the attention during the time that my car was in the shop, you guys are AWESOME. FYI, my car repaired wax an RX350 Lexus 2018 read more

I came to SCR per the recommendation of a local Toyota dealership. I dropped my vehicle off for repair May 4th and I asked the owner of SCR "how long will you have my car?" The owner of SCR says "Geico's process tends to average a minimum of a week to authorize repairs. Then we will be allowed to order parts 2 to 4 business days. Then assuming it's just the bumper we have 4 business days of repairs". I explained to the owner I only want OEM parts on my car since my car came in that way and that's what I want. The owner then tells me it will be an additional $138.69 that I will need to pay out of pocket for the OEM parts. I asked "why wasn't this in the quote when you sent this to Geico?" I explained to him I shouldn't have to pay anything as the person who hit me is making a claim through their insurance. My car was parked and got hit. On Friday, June 10th Enterprise calls ( I had a rental car while repairs were being done) and said the rental car needs to be returned on Monday, June 12th. However, still no word on my car from SRC. I had to reach out to the SRC to ask for an update. What should have been a simple repair from a side swipe turned in to a month plus without my car. I had to pay $138.69 out of pocket to get my car returned to the original condition and the accident wasn't even my fault. My car was parked. The right thing SRC should have done was to waive the $138.69. And........SRC told me today that I can ONLY pay by cash, cashier check or debit card. Website says that they accept Visa and Mastercard.........what a SCAM. I went on their website and it clearly read "we accept visa or mastercard" I confronted them and they complied. I will never go back to SCR. I will never recommend them to anyone. You shouldn't treat your customers like that. Actions are very unprofessional. read more

SCR Collision - Body Shops Near Me - Hayward, California

Thanks again SCR! The car actually looks better than it ever has! Honda of San Leandro was right when they recommended SCR years ago. SCR Collision is prompt professional and friendly! Yes, they do all of this at once! Your car being involved in an accident is not what anyone wants to go through but it happens. Since I had another car repaired here I already knew I chose the best possible shop to the work that needed to be done. I feel as comfortable dropping my car off here as I did dropping my son off for day care back in the day. Jonathan keeps tabs on my cars progress and gave me regular updates about the status. Was it fast? Body work is not done fast. Paint may not dry fast. Parts may not even be available. I don't want my repairs done fast. SCR does super good work. It's the ONLY place I'll go for any kind of body work. Thanks to Jonathan for his overseeing of the entire process. He is one of the main reason I would recommend SCR to anyone! read more

I was driving at night on the freeway through the storm and out of nowhere vehicle parts flew at my car. There was no way I could had avoided it. I was able to call Abraham from SCR and his team immediately set me up with a quote, got ahold of the insurance, got me a rental, drove me to pick it up to start with. Being a business owner I was unable to afford down time. They had everything done for me so I was back on the road quickly. While vehicle was being repaired they communicated status and sent me videos educating me about my vehicle which as a single women felt reassuring. I feel more confident being back on the road with my better than new car. Super grateful!!! read more

We had an excellent experience with the folks at SCR Collision. Jason Alves took care of everything for us and made it such a pleasant experience! He is proactive, personable, and very helpful. Tolan was also great to work with. Highly recommended! read more

SCR Collision - Thank you to Jason Alves! - Body Shops Near Me - Hayward, California

My son's car was in an accident and needed major repairs. Abraham was great. He was very responsive. He stayed in communication with me during the lengthy process. He went the extra mile , explaining each phase and sending pictures, texts, and videos. The car looked great when we picked it up yesterday. My son was very satisfied. Great job! read more

Abraham was extremely responsive, helpful and provided amazing service. My Miata had a crazy amount of superficial dents, scratches and exterior wear and tear as the result of regular parking at the Hayward BART station. In addition to fixing the dents, SCR provided complementary detailing work. My car looks better than the day I bought it and I couldn't be happier. read more

SCR Collision - Body Shops Near Me - Hayward, California

Warning, Warning this place will rip you off. I brought my vehicle there on the recommendation of Coliseum Lexus. Got the impression things were moving forward by Jonathan and Abraham, only to have car sit for nearly a month, no repairs done by them and charged an exorbitant "storage fee' nearly $4,000. Rude and unprofessional. Coliseum Lexus and SCR have lost customers due to this fiasco. Thumbs down! 0 (zero) stars!! Women and Senior Citizens beware!! read more

Finding a body shop is easy.. finding one that would take the time to update you and will take the extra step to ensure your car is perfect...well ... hard to find? ... Enter SCR... Abe, great guy to deal with, finished my car, took his time to ensure it was perfect! Thanks again !! Will definitely send over referrals and my next paint project. read more

The best in the business by faaaar. Friendly and caring employees. Will be recommending them to anyone who needs to go to body shop. read more

My dealership referred me to SCR Collision to repair some minor damage done to my car. I went to SCR in Hayward. I was met by two very courteous gentleman. One came out, looked at my car and asked if they could take it in the back and see if the damage could be buffed out. Twenty minutes later my car came back looking brand new. I asked if I could pay for the service-- they said NO! What a wonderful experience to have a business, that clearly does a lot of business, provide such excellent service. They were honest, professional, and efficient-- the work was outstanding. I would definitely use them again and wholeheartedly recommend them. Thank you SCR Collision! read more

I was recently involved and a car accident. I wasn't really sure how to go about it but the staff at SCR collision made everything so easy! I felt really welcomed and everything was super simple. They went out of their way to make sure that I was satisfied and that was really important to me. Very honest shop, and I would recommend them to anyone who needs to have their vehicle repaired. read more

Brought in our Kia Sorrento for spoiler repair/repaint, and A/C maintenance and received an outstanding service from Abraham's team. They're prompt in giving you updates, and very responsive to all queries. Their pricing is also very reasonable. Thank you, Abraham! read more

I took my 2010 Cadillac CTS4 into SCR Collision for its first detail ever and I am truly impressed with the results! I expected that my car might look nice when I went to pick it up but man did SCR surpass my expectations. Abraham, the owner, went out of his way to personally make sure my car was in pristine condition. My tires have a beautiful sheen on them, the exterior is spotless and my carpet and leather have never looked cleaner! If I could give Abraham and the staff at SCR a 10/10 I definitely would. Thank you guys so much for going above and beyond what was expected and the wonderful customer service! I will definitely be back for anything. And 100% recommend them. Thanks gu read more

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This was my first time getting my 2013 Mazda 3 detailed since I bought it 8 years ago. I'm not "hard" on my car but it was looking dingy and I dog sit a boxer (shedding!) from time to time. So I trusted my baby to SCR Collision for their detailing services. I'm so glad I did, because they took such good care of me and my car! I got in just before 8:30 am and my car was ready about 4:45 pm. Understand that good work in detailing a car takes hours, plan your day accordingly and a ride there and back! Booking was easy and they got me in really quickly. April, the receptionist was so friendly and greeted me with good energy. When I went back to pick up my car, I was greeted just as warmly. To the person who did the actual detailing, you're awesome! This was beyond the interior cleaning you may get at a car wash. When my car was brought up I was so amazed because it looked nearly brand new! The interior is bright and shiny again, it smells so good and fresh, not "chemically". There isn't a single dog hair in sight, they got an accumulation of pine needles out of my door frame I couldn't ever reach. The embroidery on the floor mats is white again. MAGIC! I never got it better than medium grey on my own. The carpet and upholstery looked revived new. The exterior was just a pretty, even the tires were shiny! As a woman, dealing with "car people" is often an unnerving experience, but I felt at ease, and you can tell this is a true multi-generation family business. The waiting area and office is very clean and pleasant to sit in if you need to wait a bit. The owner's mom maintains some very impressive plants inside and outside of the office building giving it a welcoming feel - I asked April about the plants. Abraham, the owner even followed up with a phone call to ensure I was happy with their service. ! So much more than just a great detailing job on my car, I will return for the super friendly customer service. read more

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So my car was stolen and taken for an extended joy ride. After the car was found abandoned by the police it was obvious that there was tons of exterior damage. My Lexus RX450H was only 1.5 years old and now it was going to need a lot of work. The dealership recommended that i take it to SCR for the body work. Here are just a few of the reasons why they are getting a 5-star from me: 1) They stuck to their commitments. I asked them initially how long it would take to do all the repairs. Jason from the shop walked me through what would normally be expected in the repair process (this was extensive) and gave me a realistic expectation. It was in line with what i was expecting. About a week later, I called back and asked if they could deliver the car on a specific date (since my wife wanted to use our car for a road trip which she had booked). Jason assured me that he could make the date. Along the repair process, some of the instruments and electronics had to be re-tested and re certified by the dealership. When i called the dealership during the time they had it, even they knew that i had a target date and was headed on a trip so would be doing their part to get it delivered on time. That level of communication was unexpected. In the end, i got the car exactly on the date that it was promised. They even had a relationship with the enterprise car rental place nearby that i could just leave the car and keys with the shop and all would be handled. 2) I got the car back looking new. As expected. They detailed it before giving it back to me, including disinfecting the interior for covid safety. What was unexpected was that they took the time to re-run the dash-cam wiring inside the car which was all pulled out and dangling. I had expected them to just coil it up and set it to one side, but they reran it all to where i originally mounted it. 3) They took care of everything related to the car repairs with the insurance company and i was thankful for that. They even fought to get me OEM parts rather than aftermarket parts. With this level of service and attention to detail, they deserve a 5 star! read more

I had some scratches on the side of my car and I took it to SCR collision to be fixed. April (who is amazing) in addition to the rest of the team were very helpful and I think that the pricing was fair for the work that I had done on my vehicle. SCR went above and beyond and gave me back my car good as new - the scratches were fixed and they went the extra mile to clean it before I picked it up. I highly recommend their services! read more

I brought in my Toyota for an estimate and this gentleman name Kash Clay was helping me. This person is so rude and was in a bad mood off the bat already! I tried to be patient and was asking him some questions regarding the process of the repairs. He was not helpful or informative. I can sense a very negative energy as soon as I met him. I hope this shop would screen the employees before hiring them. Maybe because I don't have a high end vehicle that he was not in the mood to help me. Definitely not coming back to this place. read more

I paid $200 to get my car preemo detailed (without a groupon) and got shafted. I left the car there for 2 days and rented a car while it was only suppose to take ONE day. I wanted them to make sure they had plenty of time. I came back 2 days later with the enterprise lady and my car still wasn't ready. The blonde old woman (i am assuming it is Katie because she was training a new hire) was trying to train and carry a stupid mini dog. She said my car wasnt ready and they needed 30 more minutes. Wtf??! I went into a rage because they had my car for 2 days for a one day job AND i didnt have a groupon. The enterprise lady was annoyed and had to get back to work (such as myself). I started to get my baby things (car seat, stroller, lots of stuff that comes with being a nee mom) out of my rental and put them in my car while they were finishing up the job angrily and the woman asks, "Can I help?" HOW THE FUCK ARE YOU GOING TO HELP? YOU'RE CARRYING A FUCKING DOG!!! Yes i said it! When I left around 945am, i saw a post-it note on my car that said "Pick up at 9am" - which was the time I arrived. *rolls eyes* My car was not as detailed as it was suppose to be. I could have gone to the car wash for that shit. I wish i had gone to groupon so i could have gotten my money back. Don't come here period! And here's a note to the old blonde woman: You're in HAYWARD, not BEVERLY HILLS. Leave your stupid dog dog at home and act like a professional. read more

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Mr. M is hard to buy for. He wants something, he buys it. Even if his birthday is just around the corner. Can anyone relate to this? So every year I have to put on my thinking cap and come up with something original. Mr. M really loves his car. And he loves to have things very clean. So my brilliant idea was an auto detailing! I searched around Yelp, of course. Not only did SCR have stellar reviews, they were also offering a great Yelp deal. So I snatched it up. Cut to the big day. I had read that they have wireless, and was told over the phone that it could take four hours. So I decided to bring the car in, get comfortable and work from the lobby. To my dismay, I'm told it can take much longer, and that I might have to stay until 6pm. Unfortunately, I had to meet my kids at the bus stop at 3:30, so I was afraid my plan had collapsed and I would have to reschedule. But they are all about the customer service. They did some shuffling, got some extra hands on the job, and got me out of there in less than three hours. They did not take any shortcuts on the job... even the engine was gleaming. Mr. M was very pleased, and so was I! And just to prove that no good deed goes unpunished, I plan to take my car in to get it detailed. Yes, my car... covered in dog hair, old pennies fused to melted gummi bears in the door handles, spilled boba drinks. There's even a melted candle in the glove box... don't ask me why. Yech. THANK YOU, SCR AUTOMOTIVE! read more

Service was Above and Beyond! The whole experience was amazing! From SCR picking up my car from the dealership to leaving my my rental at the shop. My experience was easy and very convenient. I had my bumper replaced and looks good as new! I also had my car detailed and they did a wonderful job! Thank you SCR, I'll definitely be back if need be! read more

Just used my groupon voucher for this place. First off service people were great, but I won't lie they do come off as being nice because they have to (i was given pretty rude awakening when I came after closing, I know my fault but I never been to a shop that ever closed on time). Now to the detail part, let me add that I got a bit paranoid because the service guy could not reverse my car ( 6 speed euro with reverse on left) he kept jamming into 6th and when I instructed him to go left he jammed left and then down (uhhh wtf?). I will say they did do the service but if this is truly their $185 package I would never pay that amount for what they do. I will say that if I were to price the service I got it would be the $49 I paid for the coupon not the stated value of $180. I detail my own cars but this particular car I bought was a fixer upper that I just put together and was a bit rough and was feeling lazy. I brought it in They did a great job of cleaning the interior, but too much slippery for my liking, tires were overshined (the drive home made splattered everywhere), I will say they did wax the car.... To be honest I bought into this hype because I thought they were going to clay the vehicle I can say they did not clay the car of they did it was terrible, paint is still rough, and it was only Slippery smooth due to the wax. Now I was hoping for the clay because that for me is the most time consuming which is why I bought this groupon but now pretty disappointed. On top of that they used so much shine on the tires.... They didn't bother to put any on the plastic fenders and trim mind you this is a mini cooper with plastic all around the car Other reviews think of this as a really good car wash not a detail Washed waxed and interior.... I was really generous with the 3 stars but since it wasn't that bad I give it 3 Had I paid $180 the normal charge this would of been a 1 star I'm hoping they are not skimping on the groupon people because it would be pretty wrong Update changing it to two stars.... Went to inspect closer the paint so rough still there was no attempt at claying the car Not sure how others are giving such rave reviews... But do notice that most have one or two yelp reviews total..., or these people don't know what a real detail is read more

SCR Collision - Just finished using groupon no clay service paint is rough - Body Shops Near Me - Hayward, California

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Today my boyfriend got a phone call from the front desk sincerely apologizing for the mishap in our situation. She offered to fix our AC knob thing at their place or fixing it locally and reimbursing us. She ALSO offered us free detailing for an ENTIRE YEAR! TALK ABOUT CUSTOMER SERVICE! I take back what I said. This is above and beyond great customer service! This is great incentive for us to return to this place, despite the distance from our location. Definitely recommended! She said she would send us vouchers for free detailing and we can come in every quarter of a year. Hopefully we will not be treated with stigma when we decide to come in! I'm looking forward to getting 5 star service like all the other yelpers! read more

I've always been terrified of car repair shops and dealerships because I always hear horror stories of how they always take advantage of women because we're usually clueless. (There are the occasional badass car chicks but I am not one of them. Definitely fit and mold the clueless group.) I brought my car in because someone backed into my car. (I know I'm Asian and a female but I swear it wasn't my fault! The other man's insurance agreed!) I was seeking advice because the guy who hit my car was nice and elderly and I wanted to spare him the burden of insurance calls but the guys at SCR were very real and honest and told me that it's always safer and best to go through the insurance because there could be hidden damages. From the very beginning Sam, the damage appraiser? For lack of the proper term because I'm pretty sure I butchered that, was very helpful and informative. James is the all around guy who I feel like just does everything. He was very helpful and patient with my billion questions. The process of getting my car fixed was excruciating because the other guy's insurance who was covering the repairs literally made us jump through hoops to get things going but the SCR guys were in touch with me the whole time and they made sure I felt comfortable with the whole process. I mostly dealt with James and I can't say enough about the outstanding customer service he provided! He even let me drop my car off a little after 5 so I didn't have to leave work early again. The shop closes at 5 pm and I'm sure he didn't have to stay later but he did! Faith in humanity restored. He was always willing to go above and beyond and a clueless customer like me really appreciates such kindness! They repaired my car and returned it to me shinning bright like a diamond that even Rihanna would have been proud! I'm no longer as insecure around car shops because I know good people exist there! Thank you Sam & James for all of your hard work!! I'm one happy customer!! read more

This was my first worst experience I had to endure,,,,, this people are savages,,,, Abel lies,,, are what has brought me here,,,,they stated off real nice,,,about fixing my 2017 Nissan maxima,,,, then they dismantle my car,,,and said it was gone cost 20,000 dollars to fix, when the car is not worth that much,,,I hit a poll and a dint on my front bumper,,, cost 20 thousand dollars,,,they tore up my car,,,then total it,,,I'm so disappointed,,, in the so call service,,,,and was referred to them my Nissan of Oakland,,,,Scam's,,,,, not happy at all,,,now I'm without a car,,,poor service,,and lied to read more

SCR Collision - Body Shops Near Me - Hayward, California

At the end of the day, they did a phenomenal job. The $49 Groupon price was a GREAT DEAL! PROS: - Aside from the lack of communication regarding pick-up, the customer service was good when making the appointment and upon drop-off of my vehicle. - They do perform many other services there such as vehicle maintenance & repairs (although that would have been really nice to know before drop off as I would not have gotten my oil changed elsewhere, just the day before, lol) - Overall, they did a wonderful job. I have two small children, so after removing car seats and seat protectors, even I was frightened by the mess that was uncovered! They also did a very thorough job shampooing the carpet in the back of my SUV and left all of the personal belongings that were "found" neatly in a plastic bag (or 2). CONS: - I did have to book the appointment almost a full month in advance - I arrived at about 9:30am and they didn't finish my car until almost 7pm - I had to call them several times to see if my car was ready yet, they kept delaying and I was the one that had to keep initiating the communication. Perhaps if I was just sitting onsite waiting it would have been different? We ended up having to pick it up after closing. Would I go back? Yes, probably, if I could use a groupon again. But time is so precious.... read more

After an employee at the San Leandro Nissan dealership hit my car, I had a really bad experience there. Anna & Abraham at SCR went over and beyond to put me at ease with my truck's repair. They were very professional & very efficient. I really appreciated how they were very comforting at such a frustrating time. SCR you are the best! Thank you for making my baby look like new. read more

SCR Collision - Body Shops Near Me - Hayward, California

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