I have had repairs done on my Cadillac since 2019. Always great service until now. Jose Arce always took great care in my car. While they were working on my car about an accident from a driver that took full responsibility. Jose was fired while I was in the hospital for 2 spinal surgeries. I was supposed to have the car fully ceramic coated 90 days after paint was completed. I had just gotten out of the hospital and Juan a new employee called and said it was time to ceramic coat my car. I asked for Juan and was told he no longer works there! Juan said I needed to pay $1800 for the ceramic coating that Juan had included. Juan then said would I pay $800, I said it is included. I met with the manager and Juan and another employee who translated the text to the ceramic coating shop. They verified it was included. Juan conspired with the ceramic coating shop to say they coated the whole car. I met with the owner of that shop and he admitted he only coated the car between the roof rails and the 2 drivers doors. He told me they had not painted the roof down to the doors that I paid an extra $3000 on my own besides the $14000 accident repair. I was told this was the roof, down to the doors. It needed paint to be ceramic coated. Juan told me the roof didn't shine over the doors when he took me to get my car at the shop. He did not know why! I was under doctors care and was not able to go see the ceramic coating shop for awhile. He said they didn't do the whole Cara's it needed paint over the doors. I met with the owner of Fix Auto, Arthur Mercado and he said that the roof is only between the luggage racks? He said he would paint that area and the rear quarter panel for cost at $500. He was supposed to call me for an appointment because I just wanted to get my car done. He was VW on vacation so he said he would call the next week. It is over 2 weeks with no call. I finally involved the insurance company for the driver accepting responsibility. They are supposed to talk to the shop and get back to me. Arthur the owner still won't ceramic coating shop the entire car. I wanted this done at their "Preferred shop" so the insurance company will have a lifetime warranty on the paint. I can't believe what has happened on this repair and the lies. This shop has always been great in the past. They should honor what I was told and expect only that! It is terrible after Jose Arce was fired. I have been going there since 2019 and was always satisfied until now. Jose Arce was the best. The owner said he saw sanding marks on the doors they worked on also. I will possibly change this review after I see what happens. read more

Positive: Juan is a very nice guy. Personable and friendly. Negative: After having my car for two weeks, Fix Auto failed to inspect their work and see a very noticeable scratch left on my mirror. Then, I was told adamantly by Juan, come back and they will take care of it in 2 hours. I arrived back 2 hours, 20 minutes later, not done. In fact, it took nearly 3 1/2 hours to complete. Time is important to customers. I took the car in at noon fully expecting Grandpa would be home by 3:15 for babysitting duties. Nope. If Juan had only been upfront, told me it would take longer, I could have made other plans. Very disappointed. read more

I got hit and run while parking so I claimed my insurance company and looked for a place to get my car repaired. I found Fix Auto Castro Valley through Yelp and they got good reviews. I made appointment to get the estimation which didn't take so long. The day I dropped off my car, they contacted Enterprise to come pick me up so I could go get a rental.... They said it would take about 7-10 business days but they actually took only 3 days When I went to pick up my vehicle, I found a spot of paint that I was not happy with and another spot that I wanted them to fix.... They agreed without any hesitation so I had to leave my vehicle there. I asked if they could finish it by 10 AM the next day since I have to go to work...they said yes. I didn't expect that they would keep their promise but they called me the next morning before 10 I was able to just drop off the rental there and drove my vehicle to work within 15-20 minutes. Nice work, friendly & professional service. I would come back if needed (but hopefully I won't have to anymore) read more

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Juan did a great job and provided great customer service, he was very patient and kind. Thank you for helping me with my car door handle . You guys were quick and got the job done . I give you 5 stars plus. Juan and the technicians and the whole team did a great excellent job. I highly recommend. read more

Honest. Up front about the lead time. They were really nice and offered to drop me Off instead of me having to Uber. read more

Jose Arce and His Team went the Extra mile. Demonstrated Empathy towards the Customer. Our Car was timely fixed and Hassle free. Thank you Jose for Helping Us. Great Work. read more

I have used this shop on 2 separate occasions, exceptional/professional personnel, fair pricing, very satisfied with the work performed and timely read more

No surprises or disappointments. The work performed was extremely first-rate. Following the repair, my automobile was impeccably detailed inside and out. read more

Walked in the get a quote for some damage a neighbor did to my car. After waiting a few mins for the person in front of me to be helped I was immediately seen without an appointment. They came out, inspected my car, and took a ton of photos. I went back inside and they calculated all the work needed to my car and printed me out a quote, all within 20 mins of walking in. They were very knowledgeable and showed me where on the car things needed work and why. Ultimately after getting insurance involved and them reviewing everything, it was decided that my car was a total loss and not worth fixing. While I did not have to use Fix Auto they were very professional in the quoting process and responsive to insurance to provide them everything they needed to help figure out my case. I will definitely come back for my body shop needs in the future. read more

Jose was very helpful in helping me with my estimate and following up through the process quality of work was good he showed me pictures of the process fixing the damage and the final steps I highly recommend this place. read more

Due to a minor accident I needed repairs. They were wonderful. They arranged for a rental car from Enterprise that picked me up at Fix Auto. Today when my car was ready I could leave the rental car at Fix. Made it much easier on me. I will highly recommend them to anyone especially for females. There is a life time guarantee on their work. read more

Really good work Only missing star for lack of update to me as to progress. (A no no in the collision repair market). read more

I was rear-ended in a hit and run collision and my insurance sent me a list of body repair shops. Fix Auto Castro Valley was on the list. I googled them and found that they had good reviews. I decided to bring my car and as soon as I parked, I was created by a gentleman named Leo. From the time I arrived until Enterprise picked me up, Leo ensured we were well-taken cared of and informed of every step of the process. He covered arranging the Enterprise pick up, following up with Enterprise to provide me an ETA to what to expect beginning to end and all the details in between. He checked on my daughter and me several times to make sure we were OK while we waited. My car is still in the shop but I had to compliment this business on their excellent customer service but for also making a stressful process manageable. I have literally not stressed over my car after leaving it at this shop. Not an easy thing to do - especially for me. Not enough words to describe how great that feels & how challenging that is to do. Excellence deserves 5 stars! If anything changes with my experience after my car is ready, I'll provide an update review. If you don't hear from me after 1 month or less (that's how long my rental is covered by my insurance) then my review has not changed and my experience was still excellent! I definitely recommend this place! read more

Friendly service. Delivered when promised. Regular updates on the service progress. Amazing wash after the service, cleanest the vehicle has been in years. I would highly recommend this business. read more

They fixed my car's bumper (replaced actually) and gave accurate scheduling, they worked with my insurance and the car was ready in perfect repaired condition as promised, on time. Customer service was great. read more

Long overdue second review. When my Subaru was hit by a moving van I was in a really bad mood. Ricardo made everything seem-less. He even arranged to have my rear view mirror replaced. When I asked how much it would be he said, "We missed it when we checked out your car for the estimate, so we paid for it." HUH? Who does that? He also helped me negotiate with the rental car place so I could get a convertible and not pay a huge amt. read more

Great customer service. Israel was just awesome and reliable. I am definitely going back if my car needs any make over. Thank you!!!! read more

I decided to take my vehicle here based on the Yelp reviews alone, and the reviews did not lie. Vehicle was completed sooner than expected and Leo kept me up to date throughout the process. Customer service is hard to come by nowadays and this place did not disappoint. Top quality work and my vehicle looks brand new again. Highly recommend! read more

Horrible experience. 3 delays that resulted in an extra week of repairs and $8k more than the original quoted price.

1.) They racked up fees: I had to get my car towed to a lot and had to store it there. I called Fix Auto to get my car estimated by them for my insurance company. They said that they would go pick it up, and to make sure it was released. They said they would get it as soon as possible, since "who knows how much they're charging you for storage fees, hahaha". This call was on June 21st, and my appointment for them to look at it was July 11th (a huge wait, but I figured it would be worth it). A few days before, they gave me a call and left a message asking where my car was located and how I was going to get it there. Like????? They said they would go pick it up and then never did, which added who knows how much to my bill from the other company; to which they added on to the estimate for my insurance. It was also a huge panic, since the message was left on a Friday at 5, and the whole weekend I was very panicked. When I finally got ahold of someone, they said that they never got a call from me saying they could get it, even though I told them I was going to call the other company immediately, and that they would go and pick it up that day. 2.) Disorganized Many days after my appointment, I called my insurance asking for the next steps so I can move the process along. And they said they never received any paper work from them. So I had to call Fix Auto to see what was going on. They then said that they would send it out, but my car was a total loss and that I should come get my stuff out of it. When I was down the street, I received a call from them saying "oopsie, that wasn't your car! It's not totalled, and we actually haven't even created an estimate yet". Which is frustrating, since my appointment had been six days before, when the estimate was due.... 3.) They damage your property A few days later, it was deemed a total loss from my insurance company. Since I was siked out once, I asked them to double check the paperwork for it. It turned out it was mine, so I went to gather my belongings, and found the back bumper was hit and almost knocked completely off. There was NO rear damage to my car. I had even come by way earlier when it was there to look for a key that I left in my car, and there was no damage there then either (and the whole reason my car was there was due to damage to the front of the car and the front ONLY). Meaning, that someone hit the heck out of it (probably with a different customer's car, since it was in the back shop portion). The most upsetting part about this is that these fees and damages combined may have contributed to deeming it a total loss, when it may have been able to save. Additionally, what if I wanted to keep my car (as that is an option for a total loss). More damage was caused by them, which would mean more to fix! Overall, really not feeling this shop, and would suggest somewhere else. They take a long time, and are disorganized. Really disappointed. read more

I was introduced to this shop in Sept 2016 when my aunt got into an accident. From the beginning, Russ was honest with us. I said then I hope I didn't need their services but if I did I would come to Alameda Collision. 1:15 Am New Years day 2017 a drunk driver turned in front of me and hit my vehicle. Light damage but Jennifer and Russ took care of me. From start to finish. They had the car in and out in 3 business days looking great. They took the insurance check and I was on my way. Thank you to the team at Alameda Collision. read more

Fix Auto Castro Valley - Before - Body Shops Near Me - Castro Valley, California

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I was backing out of my parking spot & was hit by another car backing out -- so fast that she locked her rear wheel in my wheel well, hit the gas to move, put it in reverse again and hit me TWICE. Unfortunately, long story short we both have State Farm who "Recommended" about 20 collision repair companies, all 5 Star. I started calling and met with one, then 2, now 3...NOT ONE would give an estimate until they had the car keys in hand for a repair AND a check in their pocket. They told me the industry had changed & that's the way it's done now. I "don't need to know" how much the estimate to repair the car is. More than once. After some arm wrestling, and no help from State Farm, I found An amazing honest company who will give an estimate to the insured AND the insurance company, Fix Auto Body!! These guys are awesome. After meeting with SO many other companies, these are professional, polite, fast and ETHICAL. Now I know why FIX is busy and their competitors aren't. Say no more.. Thank You for being someone I can trust. read more

I called Fix Auto was assisted by Jose got to say dude went above and beyond into finding information regarding parts for my vehicle. My car is not even at their shop, but he still gave me smart tips if I happen to choose another body shop. He was courteous and patient I can totally see why the reviews are high for this location. read more

Israel and the rest of his team did an awesome job repairing the dent and the paint on my door. This is actually the second time I've taken my car to get it repaired and I couldn't be more happier with the results. My car looks spanking new. Thank you guys for taking care of me and my Benz! read more

Fix Auto Castro Valley - Body Shops Near Me - Castro Valley, California

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I came in because I hit a curb and the bumper popped out on one side. I was just asking for a quote, but Jose looked at it, went to the back to grab some bolts and (what I think was) a ratchet and fixed it on the spot. It took 10 minutes. He could have kept if for a day and charged me anything, but didn't. I appreciate the integrity and just the help. Totally made my day. They have my business FOR LIFE. read more

Really good work, honest and fast service. I also got some extra value service. Highly recommend

Late December after Christmas, i had dropped in for a quick estimate of my Prius that had been a rear ended accident. The next day i called Russ to schedule an appointment. It was an easy process to set the drop off and pick up date and time as well as handling of insurance coverage and deductible. Russ ordered the body parts ahead and got the car in mint condition within my expected time frame. In addition, i had Russ give me an estimate for a separate paint jobs to cover some chip areas in the rear my car. Quote was competitive (due to pearl color) however i did not have the money to pay out of pocket at the moment. Russ was nice enough to apply a white base coat to cover and make those areas less noticeable. Overall - easy to make appointment, didn't feel taken advantage off, good customer service, everything finished when promised read more

Fix Auto Castro Valley - Before photo: paint mark from the other vehicle, license plate dented, and split crack on bottom right frame. - Body Shops Near Me - Castro Valley, California

I came in to see my options for having my car fixed. Someone hit my drivers door while in a parking lot. The door no longer closed the same. The estimator said let me take a quick look. He looked at it and saw how the door was opening and closing and said let me get a tool and make an adjustment for you. Within 5 minutes he had it adjusted and closing just like it was prior to being hit. He was so kind and helpful. I highly recommend this shop for great customer service, work and value! read more

Thank you Israel and the team for fixing and caring for my car. This shop is awesome and very friendly and responsive.

We're so happy we chose Fix Auto when we needed body work on our Audi. We have AAA insurance and they worked really well together. Honestly, it felt too easy. They have a great website that allows you to make appointments and text for information. Israel's customer service went above and beyond and was always honest. The repair took a bit longer than anticipated but I would rather have it done right the first time - and it was. I highly recommend them. read more

Unfortunately I've had to use this collision service a couple of times. Each time they have been amazing! The staff are friendly knowledgeable and even hospitable. I really like them. The work they do is impeccable and they have the right technology to make sure that the repair is done correctly. read more

On December 31st of 2018 I was rear ended at a stop light while fully stopped. My rear left corner was pushed in and had scratches. After calling my insurance, I immediately picked this shop and dropped off my car the next day. Customer service was great. They were extremely friendly, attentive, and prompt. The car was quickly done and returned to me by Saturday. As for workmanship, they did a fantastic job! I would really recommend this shop to anyone. read more

Fix Auto Castro Valley - Before - Body Shops Near Me - Castro Valley, California

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Israel was amazing! he made everything smooth and easy. He communicated thru-out the whole time. They did an amazing job on my car and i couldnt ask for more. There was a small issue with the door and they took it back to fix it. They did this in a very timely matter and priortized my car. Overall, i'm def coming back for any services i need in the future. read more

I came to Fix under feeling stressed out about a freeway fender-bender. Ricky helped me get everything taken care of in such a kind manner. He is very clear on communication and laid everything out for me with their process of working with my insurance in an easy to understand way. My car was fixed faster than the original timeline given and Ricky made me feel confident that everything was done correctly. Ricky makes the process of getting your car fixed a great experience! By the end of the process I met many of the service agents there: Leo, Israel, Martin. They are all kind people that you KNOW have your back and are looking out for your best interest like a brother, uncle or father. This is really important!!! Thanks Fix for a great experience. read more

My truck was damaged, and I took it to a few different body shops to get an estimate and get repaired. From start to finish, Fix Auto had the best service. Courteous and professional. I would recommend anyone with automotive needs to contact them first. read more

My car was rear ended and required a new bumper. My car is almost 21 years old but was in very good condition before the accident. I was concerned that it would never be the same again. But, when I picked it up after it was repaired, I was blown away with how pristine my car looked. It looked brand new again! I was very impressed and told Jose that it looked like the day it rolled off the showroom floor. The whole experience was seamless from when I first called until I picked it up. The staff was polite, informative and answered all of my questions. The car was cleaned inside and out too. I highly recommend this body shop. Great job! read more

Based on people excellent reviews on yelp, I took my car at Fix Auto in Castro Valley, CA after my vehicle got hit rear ended and it came out looking like brand new. We're impressed on how fix auto staff work. Their work was excellent, staff were polite, friendly, helpful and very communicative. They washed my car and vacuumed inside it. Very Clean! That's a big points for them. We will always recommend this place. You guys can't go wrong here. And special thanks to Rick (Ricardo) because of his very informative work. Definitely an asset for the company. We definitely felt like we're being taken care of, not just getting the car work done. Awesome work! Thanks a lot Fix Auto. read more

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It's never good when you see your beautiful Chevy Corvette with a completely smashed rear end. I felt like crying. I looked for not only a great body shop, but also frame and suspension experts and luckily I found Alameda Collision Center in Castro Valley. Russ is an expert in the auto body business. He calmed me, promised to make my car beautiful and then negotiated hard with my insurance company. He was even able to negotiate a new radiator even though I was rear ended. Russ texted me everyday with updates regarding my car. read more

Been here to repair my car. Pros: Professional, friendly, honest and transparent Try their best to help you with better pricing Accomodate you as much as they can Update customer on a regular basis on the repair progress via email and telephone Cons : Can't think of any that I encountered! Recommendation: I would recommend this place to friends and family. Will I go again? YES read more

They helped get our old Prius back to working but not pretty at a reasonable price after the teenager crashed it. They did a great job last time, so now I'm back here for the full service after someone rear ended our new vehicle. read more