the employees here are great & very helpful! I think it's the best hardware store in Columbus, or…read moreDublin Ohio!

No help from associates. After 10 minutes of waiting, someone finally asked if needed help. Person…read morewalked over and said, you need to waste 30 minutes and drive to Delaware to get what you want.

We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

Customers, watch prices as they appear at checkout - OR - check your receipt carefully before…read moreleaving the store. Yesterday afternoon I purchased $145.+ of merchandise that included two "Yeti" brand, insulated metal cups marked as $21. each. This price was less than I had seen elsewhere. When I arrived home two hours later, I noticed the receipt reflected I had been charged $25. for each cup. I called the store and spoke to (I believe) the same employee that had checked me out. They confirmed the $21. displayed price. Today I drove back to Powell to clear this up before it became dated. The clerk and manager became involved, explaining the displayed price was incorrect. I didn't expect to get a free cup, or anything. Given I called a couple hours after the purchase to confirm the displayed price, drove back to Powell this afternoon to be told, "That shouldn't have happened," no apology, no offer to get one cup at the displayed price of $21, and pay $25 for the other...nothing. It's not that I couldn't afford to pay the additional $8., it was the lack of consideration for the effort, time and distance that irritated me. I returned both items and will get them somewhere else for $25., or more. I've been shopping at Zettler Hardware for four years. Prices are generally higher, but I feel it's worth it because of (usually) better customer service. Zettler, you can do better.

Out of stock for what I was looking for. Was the closest place. Still lots of other items. Can't…read morecomplain too much. Had to find someone to help me look for an item and the guy was helpful and friendly.

If you're looking for personal and knowledgeable service, this store is for you. Also great when…read moreyou need to pick up a single item and don't want to traipse through a big box store.

Handy when I needed help with a house project. Stereotypical old guy who knows what he's talking…read moreabout patiently talked me through it. Exactly what I needed, and at the big boxes you might get slightly lower prices but you're taking your chances with advice (not that there aren't some of these old guys there, too.) Access is wonky from most directions; be careful. All the staff were friendly. Selection is pretty good.

It seems to be permanently closed. Sign on the door and has hasn't been open for months.read more

Great customer service. Will definitely use in the future. I came in to pick up an order I had…read moreshipped to the wrong Ace and was all mad at myself because I did that yet they were able to reset the lock for me and I didnt have to go to another place and it was cheaper here. Keep it up Ace.

I was in yesterday. I had been in a couple times before that, but yesterday, since I had to wait…read morefor a helpful employee call another Ace about pipes, I had a moment to wait & absorb the environment. The store was busy. All the workers were busy. But they all made sure to greet every customer & follow up with offers of help. The building's above 100 years old. It reminded me, while I was waiting, of the small town hardware shops my grandpa & I would hit when we needed supplies between roofing jobs. That was a great memory for me. Those background places in the past gather importance when folks are gone. Small shops navigate the big box waves through specialized products & good customer service. The folks here are doing great work!

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

I love a good old fashioned hardware store with a good selection of merchandise AND, more…read moreimportantly, a staff that knows hardware. Schreiner Ace Hardware checks all the boxes. Great selection of hardware and a very knowledgeable, friendly staff. Unlike the big box stores, the guy (or lady) you talk to here know what you're talking about and where to find what you need. Shopping here was a pleasure.

There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.

This is a recently opened RH furniture outlet store. The discounts off of the retail prices are…read moresignificant. The style of all of the furniture is similar - streamlined, modern and neutral. If you are looking for gray furniture, this is the spot. Staff was friendly and helpful.

I know this is an outlet store, but I still can't afford the furniture. I guess my idea of discount…read moreis not the same. But I do give the place four stars because the staff was very nice and friendly.

After numerous phone calls, when I could not get anyone to assist or help me, Sarah Hill (Mill Run…read morelocation, Columbus, OH) went above and beyond. She was amazing-detailed, thorough, and genuinely cared about resolving my issue. Sarah was the first person, who actually assisted. She listened and provided real assistance. Her dedication, professionalism made a frustrating experience into something positive. Lowe's is very lucky to have Sarah Hill!!

People had told me never to custom order from Loew's but we like their bath vanities, and the sales…read moreperson did a fine job of designing what we needed for a remodeled master bath. Now we are almost two months waiting for delivery of two standard vanity units plus some trim. They are weeks past their stated delivery time, and they have no clue as to when the units might arrive. And they don't know where the materials are! Customer Service can only refer back to the store, which has no better info than the app, which is great for placing orders, but crap for follow up. I am regretting the $6,000 I spent on appliances and these vanities. Will only go back for hand tools, and there is an Ace Hardware much closer to my home. Robert Steven Johnston

Lowe's does not take care of their customers properly and their managers are absolutely terrible…read moreespecially at the southwest Columbus store. They are the worst I've ever seen in my life. They make sure you will not stay as a customer and even when I called corporate, they said that they were going to call me back with a resolution because the manager was not taken care of me at the store.. Of course they never called back and I will never shop at Lowe's again and I will encourage every single one of my family members and every single person on social media to never work with them again because they do not care about retaining customers at all. I used to really like Lowe's but now they're just a bunch of snakes and just trying to pull a fast one on people and that's all they are if I could've left a zero star I would've left a zero star.

Had to pop into Lowes last minute to pick up some supplies I had forgotten for the project I was…read moreworking on, Knowledgeable staff well laid out easy to find what I was looking for. Price was consistent with other DIY stores