We booked a private charter for 8 guests out of Fajardo, and the tour itself was good…read more The problem came after. I accidentally overpaid by $200 when sending the balance (sent the deposit twice via Wise). I emailed Ellen the same day with a payment link to make the refund easy. She had been incredibly responsive leading up to the trip, but once it was over, I never heard back. I followed up multiple times over two weeks and got nothing. Would have been a 5-star review if they had just handled the refund. The tour was that good. But going silent on a customer who's owed money isn't okay.

I should have trusted my gut instinct. This company is full of promises that they did not and…read morelikely can't deliver. I don't leave bad reviews but when I feel I was duped out of nearly $1200 your damn right you will hear from me! It's not even the money - I specifically asked about fishing for my son as that was the whole point! So now his day was ruined - which I may add he had been looking forward to for months! So yes, 5 days before our charter plans changed due to the other half of our party canceling their vacation. So, to stay honest with the company and try to do the right thing I informed Ellen what the situation was and that I could not pay $1700 extra on top of our $500 deposit. I told her we wanted fishing for my son which was the most important aspect of the trip. After back and forth for a bit she agreed we would have everything we originally planned but cut time to 4 hours- fishing she said could only be catch and release but for an extra $100 she would add more gas and bait for fishing! Well, that was not done- there was zero bait and zero extra gas used to go anywhere for fishing! I even called her per the captain's recommendation- funny how her story changed at that point! She said the bait would come from the captain catching fish and using that as bait... nope captain couldn't do it! I said where's the extra $100 on "gas" hmmm still waiting on that. Trust me if I wanted to take my kids to a "party island" and sit idle in the water for 3 hrs and use a dinky hook to catch baby fish I could have done that for way less than $1200! When I called her out on it I of course got the run around and blaming me for trying to hurt a small business! Lady, I love small business - I come from a family of business owners, but this is Not the way you run a business or treat customers. The best part I booked a separate fishing trip but was trying to do right by the company so they did not take a total loss- the other company gladly gave my deposit back! Again, I should have cancelled completely with island reef tours! Heed the warning- the boat was subpar, the service was not anything to gloat about and she promised many things that were not delivered! Don't worry I have texts about our conversations- she will only show the ones she claims is what she promised. What a joke!

A great experience with Captain Jimbo, Herbert, and Ralphie. I've never seen so much coral and…read morefish. Ralphie made sure to show me the best spots and Herbert took some great photos and showed us some of the local sea creatures. They served a tasty lunch, fun music, and of course a kick a$$ rum punch. Can't wait to do it again.

I had so much fun, can't wait to go snorkeling with them again!…read more The Captain and his men Scott and Herbert were super friendly group of guys that gave special attention to everyone on board. They gave us instructions for snorkeling, and helped everyone to securely fasten their gear. We stopped at three spots for snorkeling. The first one were very close to Icacos Island, which was deliberately in a shallow area, so first time snorkelers like me can get some practice before going into deeper waters. The other two spots we stopped were in the middle of the ocean, among the reefs and vast expanse of the Caribbean Sea. Herbert, an experienced diver that guided our tour, dove down and flipped lots of rocks and caught little star fish, urchins, shrimps, crabs and other interesting creatures for us to see. It was amazing, and something I couldn't have done if I were on my own. Snorkeling is such an easy sport, even though I've only swan in water parks before, I find it easy to swim the sea with no problem. Lunch was prepared by them, with cold cuts, cheese and sandwich bread. I'm not a fan of these type of food, but I didn't expect hand pulled noodles in the middle of the sea either. Food was not the point of this trip anyway. If you don't like these food, you can always bring snacks and just put them in the cabin downstairs. In the end, we sailed by this small piece of land and saw iguanas climbing up the trees. It was really nice. I learned about this tour rather late, so I didn't meet the book online window (at least 12 hours ahead), had to call in and make reservation. I would recommend everyone taking advantage of their online booking system, it is real-time and you get $10 off.

It's hard finding a decent boating charter in PR. First off many of them don't have websites and…read morethey never answer their phone or reply back to emails. Rest assured when you call this number is goes directly to the owner whose name is Luis. Luis is amazing and awesome family guy. His entire business is ran by himself, wife, and 3 sons. He drives the boat's, wife drives the vans with her son's. And if you really want to experience the nightlife and local off the beat places offer the eldest son some additional money for his time and he will take to all the best places in OSJ and PR in his crappy car (he also owns a brand new Toyota, but the problem is there is a huge problem of theft in PR so his Toyota which isn't considered a luxury car here on the mainland is considered a high theft car in PR). We bought the $75 package and it was worth it. I would have paid much more for the service he provided. WHY? Well to get to Culebra or Viques you have to take a Ferry ($5 ticket) or fly private. You can buy tickets online but you have the danger of them being refunded VERY LAST MINUTE (this happened to us twice) and you're out of luck. I had no idea what I was going to do since I had planned all this scuba diving and snorkeling for my girlfriend's birthday and the only way to get tickets is to go there and stand in a VERY LONG LINE at 5AM! I called Luis and they send someone to do this for you. Then he sends you a text with a picture that he has them. When you get to Culebra finally you have to walk to the best restaurant on the water I have ever experienced (MAMACITAS review coming soon). It's pink building and doesn't look like much in the front. Then you go to the back! OMG! Tiki bar, clear blue water, boats drive up, awesome food and drinks....PARADISE! This is where you get picked up from and he takes to heaven. We requested a private beach, and he also took us to a deserted restaurant in the middle of the ocean. It was truly very inspirational! He lets you take beer with you and also takes you to a grocery store along the way to get beer, food, and anything else you need. The boat just pulls up and you jump off, do some shopping and jump back in. Luis and his family hands down give you that personal touch!

I enjoyed this very much. I don't drink rum at all, but man did they kill it with their mixed…read moredrinks. Fruit punch, piña colada, and i'm blanking on the third option but it was also good. It lasted around 5 hours. They took us snorkeling(optional) after the island. Midway through the sandwiches were 10/10 maybe because of slight intoxication I guess we'll never know, but anyways overall experience was great and would recommend. You can see bigger boats but genuinely you don't get to see and talk to everyone it's a more personal connection on this boat.

I want to start off and say my rating is solely based on the handling of the situation and…read moreprofessionalism of management. On March 28, 2026, I booked this tour with my friend group. As boat rides were expected, it was a rocky ride to the island. The Captain instructed us to remain seated while the boat is in motion to avoid injuries. As instructed, I was seated during the entire boat ride. Above me was a large speaker and during the boat right the speaker fell landing on my head and shoulder. Due to this incident, I no longer was able to enjoy the experience or amenities the tour provided. I no longer drank alcohol because my head continue to hurt more with drinking and overtime my shoulder began to hurt more. This accident was not a life threatening situation, which is why I didn't request to be taken back to the mainland and go to the Hospital. Due to this situation, I didn't get off the boat or continue to drink the alcoholic beverages provided. I attempted to get a full refund of my personal ticket, however; was unsuccessful. I reported the incident to the Captain and an incident report was taken. The Captain instructed me to speak to the owner and provided her number. I spoke with her over the phone and explained the incident 2 days after, in which she stated she was aware. I kindly requested a refund due to it being negligent on their end for not properly placing and fastening such a large speaker over their clients heads. The woman was very defensive and stated that "if I felt that bad, I should've went to the Hospital and requested a ferry back to the mainland". I then explained to her, not all injuries require a hospital visit and if she's questioning the accident, to ask her crew and pictures that were taken on the boat prior to me getting off. The Captain took pictures and felt the lump on my head. I then told her that I just couldn't enjoy the experience so I no longer drank the alcoholic drinks and didn't get off the boat when we arrived at the island. She stated to me "just because you didn't get off the boat doesn't mean you were feeling bad, many people don't get off boat". I then tell her the fact of the matter is the accident happened, her crew witnessed it, there are visible injuries that will leave a scar, and thank God I didn't get a concussion, all I'm requesting for is a full refund of one ticket (mine) because it was very negligent from her company. She stated that she will give me a call back. It is April 9th, 2026, and I have yet to receive a call or email from this company. Honestly, if it wasn't for this accident, I would've definitely loved and enjoyed this tour. Unfortunately, I just personally had this experience and wanted to share how incidents will be handled if you decide to book with them.

We did a snorkeling charter on the Dragon Fruit with Ruthie and Captain Scotty and had a great…read moretime. It was fun having the boat to ourselves, and we got to go at our own pace, which was important since we had our two young kids with us. Ruthie helped us spot some fun wildlife, such as an eagle ray, reef squid, and a sea turtle!

Ruthie and Scotty are the best! If your family (or small group) is looking for a great day of…read morediving, look no further. They know the waters off Puerto Rico's coast intimately and are fantastic hosts. We had a great time! Thanks guys!!

If you're looking for a nice relaxing day on a private island then this may be the trip for you!…read moreThis is a group tour that travels with more than just those you booked with. As long as 15 people are on the tour, they will take you to your Calebra. If less than 15 you stay local! There were well over 15 so we were able to tour Calebra. It was so beautiful! Once you get there, they pick you up on a ferry to take you to the boat . The boat travels for about an hour before getting to a private island and that is where you get the guided snorkeling or diving tour depending on what you selected! My friends and I did the snorkeling. As someone who can't swim (I know I know lol) I had a great time. The tour guides were very informative and helpful for all ages and swim levels. They do provide fruit, cold cut sandwiches and rum punch and when you stop . If you're looking for a "party" boat then this may not be for you. Don't expect lots of liquor and twerking etc it's a family type tour, Some of my friends were a bit disappointed by the price expecting that we'd stop somewhere that had a bar and restaurant but it was just a private island (we're in our high 20s low 30s). So idk I think it depends on your expectations but I was okay with everything and the service was great!

Never In my life did I think I would give a 1 Star but would not recommend this company. We…read morecontacted them weeks prior to our trip to inquire about getting scuba certified. We were told we had to first buy and complete the course work through PADI and from There they would do the water/ dive sessions and compete the certification. The shop also gets a kick back from Padi as work since it makes u select a dive shop where ur course work is sent to. Once we complete the course work, we each reached out to the dive shop about 2 - 1 1/2 weeks in advance to schedule the dates and times for the water sessions. We did not receive any type of response back from the shop. We attempted to message on whatsup as requested but still did not receive a confirmation or any type of communication. We called down to the shop, where we were told to just text them. We again tried to text the shop but did not receive any response. We flew to San Juan and arrived and immediately went to the shop, we were told to text them and they would get back to us.. we asked directly if they had availability and we were told they would check and get back to us via text.... A day goes by, we attempt to call and no response.. fully we get a text saying they are fully committed...... This was without doubt the worst type of un-reliable customer service and a refusal to communicate.. I would not trust this dive shop or operation. They should never have told us to use to do the course work with their shop and then refuse to complete our certification. Luckily Scuba Dogs next door came to our rescue when we told them about the horrible customer service we received. Just be aware this shop will not be reliable.

My husband I had an excellent experience! We booked a 4-hour excursion on Viator for $135 per…read moreperson, which is a great deal for everything that was included! Check in was at 12:30. Easy to find location with plenty of parking. We embarked at 1pm and returned at 5pm. The capitán, bartender and staff took such great care of everyone on the clean catamaran. The lunch was fresh and delicious and the drinks flowed the entire time. Plenty of time to snorkel and relax on the beautiful Cayo Icacos. It was perfect!

Highly do not recommend. We recently chartered a boat with…read morethis company in San Juan. I have been on many excursions over the years and have never experienced treatment like this. I fully understand and respect that the vessel has a no-smoking and no-vaping policy. I complied. However, the manner in which the policy was communicated was unnecessarily rude and confrontational. Professional leadership sets the tone onboard, and unfortunately that tone created an uncomfortable atmosphere from the start. At one point, I was also threatened by a crew member, which was completely disproportionate to the situation. That escalation appeared to stem from poor leadership and communication from the captain. The most disappointing moment occurred as I was disembarking the vessel when the captain said, "Can you walk straight?" implying that I was intoxicated or unstable. This comment was especially inappropriate given that I have visible scarring on my femur from a serious injury. I worked very hard to recover from that injury, and being mocked in that manner was unprofessional and disrespectful. I have always respected crew authority and vessel policies on prior charters. Rules are understandable. Disrespect and intimidation are not. I hope management takes this feedback seriously and ensures future guests are treated with courtesy, professionalism, and respect.

They don't answer the phone. You can't schedule a trip. You can call, text, or leave a message all…read moreduring business hours and hahahahaha the joke is on you. They won't reply or answer. Except they will keep sending you the same request.

This company left me and a friend stranded at Tamarindo Beach during our Culebra trip on…read more01/19/2025. No headcount, no announcement, no call -- just drove off and left us behind. We tried calling and messaging every number we were given. No one answered. We were forced to hitchhike with a stranger to continue the trip. The guide later admitted the mistake and promised management would contact us with a 50% refund, but that never happened. No call. No email. Nothing. This level of negligence is unacceptable, especially on an island excursion. Mistakes happen -- ignoring them afterward is worse.

Best vacation trip ever. Guide was very knowledgeable and very pleasant to talk to. My family of 4…read moregirls thought it was the best trip ever. From snorkeling, island tour and the night kayaking was out of this world

Had the most amazing intimate sailboat / mini catamaran tour from Puerto Rico Boat Trips. Jimbo our…read moreguide/Captain was awesome. He was super knowledgeable, friendly, funny and kept us safe. I highly recommend Puerto Rico Boat Trip to anyone who is looking for a great time on the water with an excellent guide.