Dr Natori has been our pediatrician for 6 years now, and she is fantastic. Knowledgable and warm.. talks about her own experiences with her children etc read more

I would like to respectfully share some feedback regarding both appointment scheduling and the care experience. I understand that working in a call center and medical office can be demanding, and I appreciate the efforts of your team. However, after several appointments over the past few months, I have noticed some areas that may benefit from improvement. Today, while trying to schedule an appointment for my child, I found that very few appointment times were available, and the interaction felt somewhat lacking in empathy. As parents, when we call regarding our children's health, we are often concerned and looking for reassurance as well as assistance. I have also noticed that many appointments seem to be handled by nurses rather than physicians. While I appreciate the nurses and their hard work, there have been times when the care and guidance provided did not feel as thorough as expected. Even when a child appears to have a simple cold or virus, I believe every concern should be approached with caution, attentiveness, and respect. Having lived in several states and worked professionally as an operations consultant, I have experienced many healthcare systems. I genuinely believe there are opportunities to improve scheduling access, patient communication, and the overall service experience for families. My intention is not to criticize, but to provide constructive feedback in the hope that it helps create a better experience for your staff, parents, and most importantly, the children who are your patients. Thank you for taking the time to listen and consider this feedback. read more

Billing sucks. Being charged for things that we didn't have done. Choc is scamming insurance companies. read more

PARENTS BEWARE! This doctor office refused my child care due to not being vaccinated. A parent should NEVER feel pressure or being forced to do ANYTHING to their child that they do not agree with! Do your research there are plenty of other very qualified pediatricians that respect your decision NOT to vaccinate. I will be calling my insurance company to switch to a vaccine friendly office right away and file complaint against this office. read more

The doctor we see is kind and sweet, but the front desk... oh man. I'm not sure which location the phone call was from, but the service was terrible. The front desk staff member was unnecessarily bitter, bossy, and rude -- it felt like she was determined to trigger every negative emotion at once. read more

Dr. Antoinette del Valle is kind, knowledgeable, and articulate! All advice Dr. gave us were so helpful. We followed them all and now we feel healthier than ever! Thank you Dr. del Valle! You are the best! read more

Dr Johnson and her nurse Dominica are the best if you need anything Domenica and Dr Johnson will always work together to get you the help you need. And if You need to get a shot domenica is the best at giving shot's read more

We have been with Seaview for 12 years. After been acquired several years ago, their charges went up significantly. And most of the experienced good doctors left. For a simple annual wellness check, they filed claims and reverted two months later, then filed again, end up sending me bills of a couple hundred dollars. I had to call insurance and made a 3 party call to clean up the mess. It's time to move on and find a better place. read more

We have a newborn and a 21 month old. Both go here. They have not had the same dr. For more than a few months. They also have forgotten to give shots to my 21 month old a few months back and ended up having to give her 4 shots at once. Dr.sneider is the only good pediatrician there and unfortunately he is leaving sea view. read more

I see other complaints about Gwen in other Sea View Pediatric office reviews. She is bad, does not care, BITTER, if we did not have to deal with her then Sea View would be a perfect place. The doctors are awesome (no doubt) but Gwen picks up the phones and just puts a nasty sour taste in your mouth. Could only take so much before we have to change pediatricians. read more

Sea view Pediatrics is very clean & all the staff are friendly. All the doctors are wonderful. I found this place by recommendation. I'm so happy I went. My doctors always give me their time, never rush me. Being a first time mum. I have many questions at each visit and everyone always accommodate me and answers my questions. read more

New patient. First time called. The worst experience trying to book an apt for my child. I identify myself as "new" to the medical group. She asked me which Dr I wanted to see and which office, I apologized and told her I am not familiarized with the group and if she can help me. Called today (8/1) tried to booked an apt for DTAP for school registration and had to be submitted to school by 8/13. She said all new patients has to have a full medical for a DTAP and they are booked way in advance. I'm not trying to buck the system, simply trying to see is there's another solutions like wait list for cancelation - but she said it's my own predicament to deal with. She said it wasn't her problem. Her manner and her tone was completely rude. I asked if there's anyone else I can speak to that would be more open to give me some directions. She said no and that she was the only one to answer the phone. Maybe she's having a bad day but when JAN comes, I will not be choosing SeaView. read more

Dr Kouwabunpat is amazing!!! This is my first child, and it took years to have hear, so i am extremely paranoid. We had also come from another Dr with Hoag that was very unhelpful, so Dr K was a breath of fresh air! He came highly recommended from two other very good friends of mine, who have kids that have been seeing him for many years. I have a list of questions every time i go in to see him, and he answers every single on of them. I never feel like i am being rushed out of the office, and he is super good with our daughter. I even had, what we thought was a peanut allergy emergency, and they made a point to see me immediately. Any time i have an issue i can call their office and someone returns my call within a few hours. Sometimes immediately after i call. It's amazing. We even had an issue with our daughters ongoing reflux issue, and Dr K tried calling us 5 times in 1 day to get hold of me discuss my concerns. I could barely get anyone from my first pediatrician's office to return my call after I called them several times. I honestly can't speak highly enough of him. So thankful to have him as our daughters doctor. read more

My kids have been going to Sea View Pediatrics for the last 11 years. The doctors, nurses and staff are wonderful. I wouldn't take my kids anywhere else. Our new favorite nurse is Fabiola "Fabby"! She gave my kids the flu shot and they didn't feel pain. She's an amazing nurse. We love her! Thank you Fabby! Thank you Sea View Pediatrics! read more

Awful service. Waiting in room for over 40 mins to have the Dr interrupted once in our room by the front desk. Failed to call in antibiotic three times. Aliso office is a mess! read more

If personalized, caring and professional healthcare is important to you and your family, I suggest looking elsewhere. THEY DO NOT OFFER EXPECTING FAMILY INTERVIEWS WITH PHYSICIANS. I am an expecting first-time mother and I was recommended Dr. Natori from friends that take their kids to her. I was excited about going in to meet with her and learn more about her, the practice and most importantly her childcare philosophy. I called the office to schedule an interview and spoke to someone at their front desk. First of all, they answered the phone as if they didn't want to talk to anyone, but I wasn't going to let that get in my way of finding a good pediatrician (chalked it up to a busy day). I told the woman who answered the phone that I was interested in meeting with Dr. Natori as a first-time mom and had some questions. I was told that they office does not allow interviews with their physicians (say what?!). She then said that I could attend a seminar hosted once a month to learn more about the practice. I explained to her my reservations of not having a one-on-one appointment (I have specific questions I don't want to share amongst a group of strangers). She basically told me too bad. I told her that I did not feel comfortable choosing them as my child's healthcare provider without meeting with Dr. Natori first, and that maybe I should look somewhere else. She said - 'ok, bye' and hung up. They clearly did not care at all about me or my baby. I understand that doctors offices are busy, but I would think that they would accommodate a 15 min appointment with expecting families in order to put us at ease and assure that we are choosing the right doctor. Especially in the cases where you have very specific medical questions you don't want to share amongst a group of strangers during a monthly seminar... That sounds like it should be illegal? Doctor/patient confidentiality? Needless to say, we will not be taking our child to this group. read more

Dr. K is by far so great to work with and so informational and awesome. I highly recommend sea view for their doctors. However their phone operators and office workers are not very friendly almost standoffish and very rude. But not everywhere is perfect if you want good doctors come to Seaview but if you want better service not Seaview read more

SeaView Pediatrics is not what it used to be!! I've taken my daughter there since she was born (14 yrs ago) and have had a good experience with Dr K all along. He has been patient and caring. However over the last 2 1/2 years the customer service experience from the staff has been horrendous. They are rude, unwilling, and generally don't care about the customer or the experience received. The last time we went in to visit (my daughter hurt her knee and needed an MRI - (which lead to actual surgery shortly thereafter) we made an appt (which is needed per HMO guidelines) in order to get the MRI done and when we got there (which meant I had to leave work and take my daughter out of school ... she actually had a test that she missed but that was the "only time available" to be seen) the front desk staff informed us that we "didn't have an appt after all because "we" cancelled it". I informed them that this was not the case and they proceeded to tell me that they talked with the mom and that she cancelled. I immediately called the mom and confirmed that indeed she did NOT cancel the appt and that she hadn't talked with them other that to make the appt originally. I informed the staff that they are mistaken and that's when the staff got abusive and told me that I didn't know what I was talking about and that the doctor was not going to be able to see her because there were too busy. I let them know that this was important due to my daughter being in pain and needing to get moving on the process. They said NO and she made a snide remark about she "is going to prove to me that they talked with the mom". I waited. She couldn't find the call record. Then a nurse or assistant walked out and handed me the authorization for the MRI / next doctor to be seen. They called informed me later that they had crossed the records and indeed that had NOT spoken to the mom after all and that it was someone else they had spoked to. So to fast forward, my daughter had the surgery 4 months ago however has been in a lot of pain again as of late sooo we called back to SeaView Pediatrics to go through the process again and they informed us that they have "discharged us" from their practice and won't be seeing us again. Wow!!! REALLY?!? You create an unpleasant experience and the customer simply lets you know that the information is not correct (& you later confirm that indeed it wasn't) and don't create a win/win scenario based on providing great customer service to a 14 yr old in pain and then you cancel US. That sounds like backwards logic and someone not taking responsibility for a mistake made on your part. Maybe a power trip on behalf of the non caring, no customer service trained employees. Also amazed that the Doctor didn't pick up the phone and check in about want happened AFTER 14 years!!! It goes without saying we won't go back (even if we were allowed to). Not going to subject my daughter to this kind of ABUSE. read more

If I could give them no stars, I would. We left SeaView Pediatrics after they reversed their statements on legal documents that they had signed and allowed me to submit for several years. Suddenly they no longer agreed to their assessment of my children and reversed course. We no longer trust them or their office. They should not have betrayed our trust. Their office double billed us multiple times and pretty much harassed us to pay. It's very corporate run now and you are just a number. read more

This place is exceptional -- the front desk staff, nurses, and physicians. The woman who booked the appointment for my two children noticed that we were almost a year away from our last visit. By waiting a week, we saved hundreds of dollars. Dr. Natori is amazing! She listened intently to my blabber mouth 7-year-old and gently coaxed answers from my more shy 5-year-old. She's thorough, personable, and kind. Go to this place. read more

This office is my favorite. All the ladies are nice and I never have to wait for more than 5 min until my son is called back. Efficient and with a smile! read more

We've had a few scares in our baby's short lifespan but we've had nothing but amazing care from Sea View. Our baby's primary doctor is Dr. Openshaw, who is extremely knowledgeable, caring, and understanding. I couldn't imagine a better doctor for our little one! We've also seen two other doctors (at the other locations), due to some scares, and they too were great. The staff have been nothing but professional and friendly and I'm shocked to see such a low average rating. I would highly recommend Sea View, and Dr. Openshaw especially! read more

My family moved to Aliso Viejo and we had an AMAZING primary doc...he was my dr... then I recommended him and my Mom, Dad, brother, sis in law, my husband, our 2 kids and countless friends...at one point we drove from Riverside to Long Beach. He was initially in Irvine then moved throughout I then Costa Mesa, then LB Then he ended up being promoted and was in charge of the entire practice.... we were so F'n bummed... like he is/was irreplaceable to say the least.... so new Insurance and having to pic a Ped group. I chose Sea View. My first couple experiences weren't one for the books either way....then one of my kids got sick I had to call in and take who ever was available Monica was available I cannot say enough wonderful things about her! She is so kind and caring, she includes the kiddos in on my the chat about health etc.... she's always on time, wiyh a smile always ready to listen to any and all concerns from parents and kiddos! She's the greatest! read more

Dr. Auth is amazing. He has an encyclopedic memory and is one of the smartest doctors we have ever met. Our daughter suffered from viral induced asthma. It was a nightmare when she got sick. She would be up all night coughing, to the point where she would end up vomiting. We explained this to several doctors we had taken her to and no one quite realized the severity of the situation. Thank God we brought her to Dr. Auth. He correctly diagnosed her and referred us to Dr Carr, a doctor who treats asthma patients. From that point on we were able to get our daughter's asthma under control. We can't say enough good things about Dr. Auth. In addition to being extremely intelligent and the best pediatrician we have ever had, he also takes the time to explain things. He's very kind and is also very generous with his time. We could not recommend him more highly. read more

Talk about the worst worst worst phone schedulers ever. By far the most rude people answering the phones. A woman named "Gwen" goes out of her way to make you feel stupid just for scheduling an appointment. She makes you take your call off of speaker phone and then condescendingly makes fun of every question you ask her. WHY DO YOU GUYS ALLOW THIS?!!!!! And I know I'm not the first person to make a complaint about her and about the others who answer the phones. We are parents trying to schedule doctor visits for our children! COME ON! read more

We could not be happier with the care we have received @ Sea View Pediatrics. Dr. Gaitan was highly recommended by a friend and we are very happy with him. He is very easy to talk to, down-to-earth, and super responsive to any concerns that come up with my son. And as a first time mom, there have been a lot of crazy questions. Maybe I will be more relaxed with the next one, but probably not. ;-). His nurse is also great! Super friendly, remembers who we are, and really easy-going. My husband is not usually a fan of doctors - or nurses (LOL), but he likes both of them as well! My son likes them - sometimes. He pretty much hates all doctors/nurses right now @ 16 months....he is just not a fan! As for these anti-breastfeeding comments - I never got that impression from any of the doctors we have seen. My son is older now and stopped nursing awhile ago, but in no way were we pressured to do so. I prefer the Aliso Viejo office over the Laguna Hills office - sometimes there is a wait, which is annoying but it is hard to avoid that when you come in toward the end of the day (which we do because of my work and his daycare). read more

Completely terrible experience the last two visits I have had. I was coming to this location with my three young children and seeing the beloved and amazing Dr. Shannon, who has since retired.Since his retiring I have been treated so terribly and have walked out of the office in tears. The manager I believe her name stars with an H, is so rude and completely disinterested towards the patients, their parents and beliefs. Dr Openshaw was one of the Doctors I saw here and she literally left me in tears, she completely bullied me, she was so judgmental, rude and over all pushy. I will never be back to this shameful practice again, now that Dr. S is gone. No wonder he left, I wouldn't want to have to be in that dreadful office either. I'd rather go wait at an urgent care and be seen quicker & on the same day, it's not like these Seaview Pediatrics ever see you on time. read more

I'm a new, first-time mom. After taking my newborn son to a different pediatrics office, and being uncomfortable with the lack of info provided and how I was made to feel for asking questions, I started my search for a new pediatrician. I'm beyond glad I did. Dr. Shannon is exactly what I picture a pediatrician to be - friendly, knowledgeable and warm. I immediately felt like a family member was in the room with me. I left our first appt with confidence - in the information I was given, but also with myself. I never felt rushed, either. The entire staff at Sea View is amazing. The front desk is always warm and competent. The nurses are compassionate and intelligent, and return calls faster than I would expect them to. I trust everyone at this office and feel so content that I've found a wonderful practice to take my son. I highly recommend Sea View, especially for new moms. read more

We chose Seaview for two reasons - they require immunizations, and they had wonderful reviews on Yelp. Being first time parents, we wanted to make sure we'd choose a practice where the doctors were patient, gentle and took the time to explain everything. Seaview is a winner in this regard. We have mostly visited the Aliso Viejo office and our primary ped is Dr. K. He's a top notch doctor and we are so happy to have him. Our son feels very comfortable with him and we love how Dr K thoroughly explains everything he's doing, advises us on next steps in our son's growth, eating and skills, and never rushes us. We had a couple of last minute appointments when our newborn seemed ill, or we were just worried about something. They always made sure to fit us in as quickly as possible, whether at the AV office or Irvine. This is a huge comfort considering we don't have the mom/dad experience to know when something is not necessarily an emergency, and we value the peace of mind Seaview has given us. The entire staff is friendly and efficient. Even on visits when our son is getting shots, the nurses work with us to make him as comfortable as possible and do everything quickly. I'd also like to highlight how beautiful and welcoming their offices are - loads of natural light, very clean and easy to navigate. All in all, we are so pleased to have found such a warm, welcoming practice for our son! We highly recommend this practice for your family. read more

I avoid taking my kids to the doctor and all because of staff, from just calling to schedule an appointment they just make you feel so uncomfortable and unwelcome. The attitude they give you when they are on the phone, and they are not patient at all, the worst customer service ever. I work in healthcare as well and I would never treat our patients like that, they are the people who make the clinic work. The doctors are wonderful, if there would be a way to just go straight to the doctors and avoid the staff it would definitely be a 5 star review. Dr Natori, Dr Auth and Dr Gaitan are the best so caring and wonderful pediatricians. read more

We've been seeing Dr Kouwabunpat (Dr K) for both my little ones for the past several months and I'm so pleased with every well baby visit. He has great communication and bedside presence. I love that he washes his hands when he comes in and greats everyone in the room. I don't feel rushed and all my questions are always answered. We've tried several other pediatricians in Irvine before we found Dr K and I'm so glad we did!!! read more

Dr. Shannon is the best! His dad was great too! My grandson Ciaran loves going to the doctor, and thank you for making the best provided medical care also the most looked forward to by my grandson! read more

Completely unprofessional. Always felt hurried, the appointment never felt thorough and while our primary care physician was clearly competent (Natori) she was often dismissive and ALWAYS in a hurry. We did see one good doctor there although I forget his name. This place feels like a money hungry business through and through. The straw that broke the camels back for us was the fact the doctor wouldn't examine my daughter before the nurse vaccinated her. I kept saying she had a history of ear infections and was pulling on her ears, but alas, because I was billed a specific way they would not check her to ensure they were t giving her a vaccine when she was sick. All because of money. When I told them never had any doctor before not examined our children before vaccinating we were asked for proof and names (from previous practices before we moved) Sick. I changed doctors while in the office, never looking back. read more

Very disappointed in the care my 2 year old received from the nurse practitioner at this location. Visited for fever and body aches. When questioned about possible flu she didn't think it was flu because she had only seen one case so far this year. Needles to say my child wasn't tested and ended up in an urgent care the following day with a temp of 104.9 and confirmed influenza. Thanks for nothing and not taking a concerned parent serious. read more

We love Love dr. Choi, but unfortunately bc the front desk is so rude and a nightmare to schedule with, we will no longer be coming back. We will miss dr. Choi a lot, but I just cannot stand dealing with the rude staff. read more

I took my new born here through 4 months. I was happy with his Dr but not the front office. Any time I asked a question about a bill or my insurance I received a different answer. When I would inform the second person of the first persons response the answer was always well I don't know why they told you that. My insurance works differently than most and the front offIce was not at all helpful and seemed annoyed that I had different insurance. I got to the point where I thought it was a waste of time to ask the front office anything because. I no longer take my baby here. My new Dr's is very helpful and communicative. read more

I've had a pretty negative experience with Sea View. Appointments must be scheduled 3 - 4 weeks in advance, the doctors work different offices so you're constantly working around their schedules, and recently when I called for a sick visit appointment I was told none were available because they'd been using them to schedule back to school physicals. The people who schedule the appointments are often short or rude on the phone. Overall a bad experience for my family. read more

Unfortunately wasn't even able to try to make an appointment. The receptionist was so rude she kept "demanding" I take off my Bluetooth or speaker. I am on a brand new car Bluetooth I NEVER have problems with. So maybe she just doesn't like the way it sounds? I tried calling back twice and even asked her questions and she answered me clearly..so she could hear me just fine. She was just older and grumpy...couldn't imagine her in person. read more

If you would like an input or choice in your child's medical care this is absolutely not the place for you. Run away and run fast! We've been a patient of Sea View Pediatrics for several years and have been happy on the most part. To my complete shock and horror, they will no longer see any patients that do not follow the recommended schedule for immunizations. When I explained that I fully vaccinate all my children but do so at a slightly slower schedule, I was told in so many words it was their way or the highway! My children, who these doctors have treated almost since birth, are no longer welcome at their office. Although I could easily make an appointment to catch up on the one vaccine my child is behind on (according to their schedule), I will absolutely not be bullied into medical decisions or have it dictated when my children will be immunized. I find this new policy offensive and arrogant. Needless to say, our family found a new pediatrician that we love who is not a dictator! I strongly suggest you do the same. read more

We see Dr. Gaitan and have visited when Dr. Natori was on and both are great. I have been coming here with my three kids for over a year and have absolutely no complaints. read more